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Reviews of Hampton Inn & Suites Folsom

2.5 out of 5
Hampton Inn & Suites Folsom
155 Placerville Rd, Folsom, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 624 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Our room wasn’t made up after the first night. Not a big deal, but when I asked for towels we only got bath towels. We had zero hand and face towels. The breakfast variety and freshness was very good.
Stayed 3 nights in May 2024

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and quit and the room was clean.
Stayed 1 night in May 2024

10/10 Excellent

hamzah

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what I was looking for
Stayed 2 nights in May 2024

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Juan

Liked: Staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in May 2024

2/10 Terrible

Mandeep

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Wow! Clean property. More breakfast options than I’ve ever seen at a hotel and I’ve traveled extensively. Friendly front desk. Great location. Will be back!
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Super conveniently located. Our room was very quiet so we had a restful night. Basic breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room quiet and easy access to freeway and apple hill
Stayed 2 nights in Apr 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

4/10 Poor

melissa louise

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location
Stayed 1 night in Apr 2024

4/10 Poor

Mike

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to change rooms because the showerhead and the walls had mold on them. The next room we kept, but it smelled like mold. Overall not very pleased with our stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Sandy

Liked: Staff & service
Disliked: Property conditions & facilities
That was the worst bed I have ever slept in. I will not be back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

10/10 Excellent

Ranjani

Liked: Cleanliness, staff & service, property conditions & facilities
Very good overall
Stayed 1 night in Mar 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location of the property.
Stayed 1 night in Mar 2024

2/10 Terrible

Derek

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Won't come back
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Like how it’s got a lot of food and places in walking distance. The staff have been great.
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool and fabulous food. Outsranding staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Feb 2024
Response from Enid Baldock on 26 Feb 2024
Hi Robert! Thanks for doing a review! We care and appreciate our guests feedback and hope you always have a good experience here at The Hamton Inn & Suites Folsom!Safe Travels!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

8/10 Good

August

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Enid Baldock on 26 Feb 2024
Hi August! Thank you for your review! We appreciate it and look forward to seeing you again!Thank you!Safe Travels!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

jeffery

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property. There are so many great dining options nearby.
Stayed 2 nights in Feb 2024
Response from Enid on 22 Feb 2024
Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Save Travels!!!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Enid on 22 Feb 2024
Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Safe Travels!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Enid on 22 Feb 2024
Hi Bob!Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Safe Travels!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

4/10 Poor

Marty

Disliked: Cleanliness, property conditions & facilities, room comfort
No room service
Staff was relatively professional, hotel room was fairly clean but there were hairs on tub, I booked 2 nights there had been no room cleaning service when i got back to my room after first night stay while i was out, I contacted desk they said.they only do room service every other day. So i had to request them to bring items that needed to be resupplied. That was a first. Also noisy sounded like the room above was having a track meet. I ended up leaving early paid for 2 stayed 1 . The staff was friendly I have no gripe there. Overall was dissatisfied with the hotal.
Stayed 2 nights in Jan 2024
Response from Enid Baldock on 30 Jan 2024
Hi Marty, I am so sorry that our cleaning policies were not conveyed clearly during your check in. We want our guests to have a good experience while staying with us. And please if you ever experience noise, contact our front desk and let us try and resolve that problem. We do appreciate you taking the time to fill out a survey so we can improve. Sincerely,Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

4/10 Poor

Danielle

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We are currently here, it’s 1:42am and the room above us has not stopped stomping around since about 10pm. It sounds like they are rearranging furniture up there. We have little kids who are sleeping so asking to move rooms is out of the question. My husband and I will be laying here in an itchy bed (praying it’s not bed bugs) until the neighbors finally decide to call it a night. Very disappointed.
Response from Enid Baldock on 30 Jan 2024
Hi Danielle, Thank you for taking the time to give a review. I am so sorry you had noisy neighbors around you. Please know that if this happens anywhere you stay, call the front desk so they can try and resolve the problem. We care about our guests having a pleasant stay with us and will do what we can to make it happen. Hope to see you again.Sincerely,Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Gina

Stayed 1 night in Jan 2024
Response from Enid on 22 Feb 2024
Hi Gina!Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Safe Travels!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place!
This was absolutely the best place we stayed in during our whole trip. Honestly I wish we had just one whole day to lounge around. The pool and jacuzzi were amazing, the breakfast was fabulous, the TV in the room was amazing and the bed was luscious. I never want to stay anywhere else. (Even the lobby looked like a Hallmark Christmas movie on the day after Christmas, with the Hallmark channel on the TV by the tree, fireplace, and stockings!)
Stayed 1 night in Dec 2023
Response from Enid Baldock on 30 Jan 2024
Hi Rachel! Thanks so much for your review. I am so happy you liked the Christmas decorations too! Comments like that make it ALL worthwhile! We hope to see you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good about this hotel.
Stayed 1 night in Jan 2024
Response from Enid Baldock on 30 Jan 2024
Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Enid Baldock on 30 Jan 2024
Hi Cassandra,Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

silvio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Enid Baldock on 30 Jan 2024
Hi Silvio! Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Roberta

Stayed 1 night in Dec 2023
Response from Enid Baldock on 30 Jan 2024
Hi Roberta! Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

6/10 Okay

Sudie, Palmdale

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service
Property desperately needs some upgrades. The bathroom needs a complete renovation!
Stayed 1 night in Dec 2023
Response from Enid Baldock on 30 Jan 2024
Hi Sudie,Thank you for your feedback. I am glad to share that we are already working on a full renovation project for our property, which will be started very soon. Some of the condition of the furniture might be tired but rest assured the cleanliness of the rooms is very important to us.. Again, thank you for taking the time to share your experience. We hope to offer better services to you in the future.Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay! Friendly and helpful staff.
The staff was very helpful and friendly. The breakfast was great all three days. The Christmas decorations were beautiful and everything was very clean and in order. We enjoyed our time there. Thank you!
Stayed 3 nights in Dec 2023
Response from Enid Baldock on 30 Jan 2024
Hi There! Thanks for taking the time to give a review! We that you enjoyed the decorations for the holidays and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Randy, La Mirada

Stayed 3 nights in Dec 2023
Response from Enid Baldock on 30 Jan 2024
Hi Randy!Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Enid Baldock on 2 Feb 2024
Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Kaseopaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Enid Baldock on 30 Jan 2024
Hello Kaseopaya, What a great name! Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Done with Hampton Inn
Bed mattresses need replacing. Broken down to the point you feel like you are going to roll out of bed. Plus the toilets are so low (child height) not standard height. We are going to try other hotels next trip to El Dorado Hills.
Stayed 2 nights in Dec 2023
Response from Enid Baldock on 29 Dec 2023
Thank you for your feedback! I am sorry your bed was not comfortable. We are currently replacing all of our mattresses and the room you stayed in must not have had a new mattress put in yet. The toilets, as far as I know are standard size, but I am so sorry it seemed lower. That must have been frustrating. We are about to do a full custom remodel on our property, and I will bring this possible issue up in our design meeting. We do care a lot about our guest experience, and I hope you will come back to our property in the future. Thanks again for letting us know how we can improve. Sincerely,Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Gourav Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
good stay, good breakfast.
Stayed 1 night in Dec 2023
Response from Enid Baldock on 29 Dec 2023
Hi Gourav! Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hot tub was not even hot but barely luke warm
Stayed 1 night in Dec 2023
Response from Enid Baldock on 29 Dec 2023
Hi Peter! I am sorry to hear that our Hot tub was not working properly. It is frustrating for you and frustrating for us too because we care. On a busy holiday weekend something breaks down is heartbreaking for us. Please know this is something we take very seriously and appreciate your feedback, and I want you to know we tried our hardest to get someone to come fix it but with the holiday it did not happen as timely as we had hoped.Thanks again! Happy New Year and Hopefully see you again!Enid BaldockGeneral Manager Hampton Inn & Suites Folsom

4/10 Poor

Carolyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My family booked three separate rooms at this location. All three rooms were poorly maintained in terms of cleanliness. Two of the rooms had an awful, unpleasant odor. The sofas were very dirty and the bathtubs/showers were dirty as well. The bathroom area wallpaper in the room I stayed in was absolutely filthy. The shower head made a loud whistling sound and the water pressure was too low. The mini fridge was basically non operational and leaking water. I had to place a towel on the floor in front of the mini fridge to prevent slipping during my one night stay. I was pleased with the breakfast that was served though. I recommend a major overhaul/renovation of this location. Overall I was extremely disappointed with this being part of the Hilton family of hotels.
Stayed 1 night in Dec 2023
Response from Enid Baldock on 29 Dec 2023
Hi Carolyn,Thank you for your feedback. I am deeply sorry about the condition of the rooms and the looks of the furniture. I understand your frustration and agree with you, our rooms are a little tired. I am glad to share that we are already working on a full renovation project for our property, which is estimated to start in February of next year. In regard to the cleanliness of the rooms, please rest assured that there might be stains on furniture and marks on the walls, but they have been scrubbed and steam cleaned. We care very much and very excited about starting a custom remodel! Again, thank you for taking the time to share your experience. We hope to see you again and offer you a whole new look in the future. And if you stay with us before full remodel, you can know that the furniture and rooms are cleaned well! I will look up your rooms and try to figure out smells? That is something we try and be very aware of. Thanks again!Sincerely,Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023
Response from Enid Baldock on 29 Dec 2023
Hi Teresa! Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Lanna

Stayed 1 night in Dec 2023
Response from Enid Baldock on 30 Jan 2024
Hi Lanna,Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Joseph, Chino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Enid Baldock on 29 Dec 2023
HI Joseph! Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
Traveled for the CIM 26.2 and this is an ideal location. Walk to bus for start line shuttle, plenty of food and lake is right there for walking before/after race. Hotel even had a 4:30 breakfast for runners!!!
Stayed 3 nights in Dec 2023
Response from Enid Baldock on 29 Dec 2023
Hi Jim!Thank you for taking the time to write a nice review. I am so happy you stayed with us and hope your run was great! Thank you for noticing that we opened our breakfast early. It was not required of us, but knowing a lot of guests were staying with us because of CIM, we felt it was important that they were able to eat something if they wanted to for their big run! Happy New Year and hope to see you again!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff.
Response from Enid Baldock on 29 Dec 2023
Hi Joshua! Thanks for taking the time to give a review! We appreciate it and look forward to seeing you again!Happy New Year!Enid BaldockGeneral ManagerHampton Inn & Suites Folsom