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Ulasan untuk Holiday Inn Express Hotel & Suites Lincoln, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Lincoln, an IHG Hotel
155 Ferrari Ranch Rd, Lincoln, CA

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 593 dari 1002 ulasan" "
Penilaian 8 - Bagus. 252 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 84 dari 1002 ulasan" "
Penilaian 4 - Buruk. 42 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 1002 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,8/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Carole

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice lady at checkin
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Weston

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Frank

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The woman that checked us in was Very, very helpful, friendly & cordial.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Merlyn pada tanggal 16 Mei 2024
Thank you Frank,We hope to see you again next time. Have a wonderful day.

10/10 Sangat Bagus

THOMAS E

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All good.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Merlyn pada tanggal 16 Mei 2024
Thank you very much Thomas, for letting us know all are good. Hope you have a wonderful day.

6/10 Cukup Baik

Judith

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan
Positive- convenient access to highway, clean, housekeeping staff and breakfast staff were winderful. The hot breakfast was appreciated. Negative- We emailed the property before our arrival w No response until Expedia reached out to them Front desk staff was brusque, microwave just stacked on mini fridge- no counter or table to put things, Had 4 people registered, but only had 3 sets of towels and no extra toiletries. But the Worst part was the FIRE ALARM went off at 2 am! We were on the 2nd floor. ( not sure why our Handicapped Accessible room was in the 2nd floor) There were rails in the shower, but still had to climb over the tub to access.We made our way down the stairs and were there for about 30 minutes total while the fire department verified all was safe. The day manager Sylvia reluctantly agreed to our request for a one night refund. We did not ask for both days of our stay.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Merlyn pada tanggal 8 Mei 2024
Dear Judith,We truly are sorry for the false alarm last Saturday night. We are working on some of the items you mentioned we appreciate you letting us know. Thank you.

10/10 Sangat Bagus

JOHN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Merlyn pada tanggal 6 Mei 2024
Thank you John,Appreciate your generous scores 5 out of 5. Thank you again.

10/10 Sangat Bagus

Julie

Bepergian bersama teman
Disukai: Fasilitas
Very clean
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Merlyn pada tanggal 6 Mei 2024
Thank you Julie,We will try our best to keep our hotel very clean. Hope you have a wonderful day.

10/10 Sangat Bagus

Robert

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice and clean plus great staff
Menginap 2 malam pada bulan April 2024
Tanggapan dari Merlyn pada tanggal 29 Apr 2024
Thank you so much Robert,So, kind of you to say our hotel is very nice, clean, and great team members. Thank you again and hope to see you again.

10/10 Sangat Bagus

Kathleen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Merlyn pada tanggal 29 Apr 2024
Thank you so much Kathleen,We appreciate you and your business. Have a wonderful day and hope to see you again.

10/10 Sangat Bagus

Li Yi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient
Menginap 1 malam pada bulan April 2024
Tanggapan dari Merlyn pada tanggal 22 Apr 2024
Thank you Li Yi for letting us know our hotel was convenient for you. We appreciate you and your business very much.

10/10 Sangat Bagus

Mary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Merlyn pada tanggal 22 Apr 2024
Thank you very much Mary for your feedback 5 out of 5. We wishes you well and hope to see you again.

10/10 Sangat Bagus

Louise

Bepergian bersama keluarga
Great !!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Merlyn pada tanggal 22 Apr 2024
Thank you so much Louise for making a comment about your recent stay. We appreciate it very much and we hope to see you again.

10/10 Sangat Bagus

Kenneth

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is in "new" condition. The staff was friendly and helpful. The room was spotless and fresh. It was also a very reasonable cost. I'll be back!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Merlyn pada tanggal 22 Apr 2024
Thank you so much Kenneth,We appreciate your feedback and we will certainly share with our team the comments. Thank you again.

10/10 Sangat Bagus

Igor

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a nice place
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Merlyn pada tanggal 16 Apr 2024
Thank you very much Igor,So, nice of you to choose our hotel and we hope to see you again.

10/10 Sangat Bagus

Sandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was nice and everything was clean. Staff was all very nice too
Menginap 1 malam pada bulan April 2024
Tanggapan dari Merlyn pada tanggal 15 Apr 2024
Thank you so much Sandra,Truly appreciate you for mentioning our nice room, everything clean, and our nice team members too. Thank you so much.

4/10 Buruk

William

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Pool and hot tub have been closed the all three times we have stayed the last 2 years. Time to find somewhere new to stay.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Merlyn pada tanggal 9 Apr 2024
Thank you William,We hope you have a good day.

10/10 Sangat Bagus

Michael D

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love this hotel
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Merlyn pada tanggal 9 Apr 2024
Thank you very much Michael. We look forward to see you soon. Thank you and have a wonderful day.

2/10 Sangat Buruk

elizabeth

Bepergian bersama keluarga
Was very disappointed, drug homeless person eating at breakfast messing with food for 20 minutes, front desk so un friendly, this was my second stay, I won’t be back
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Merlyn pada tanggal 1 Apr 2024
Truly apologize for the incident we will try to address it. Thank you again for bringing to our attention.

10/10 Sangat Bagus

Karen

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was so friendly even at midnight. Thank you.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Merlyn pada tanggal 1 Apr 2024
Thank you very much Karen, we truly appreciate your kind words. I will be sharing it with the team.

10/10 Sangat Bagus

Kathy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the blackout shades!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Merlyn pada tanggal 25 Mar 2024
Thank you Kathy,I am so please that you loved the blackout shades.

6/10 Cukup Baik

Jeannie

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
I had to pay over $300.00 for a nights stay. No water in the rooms.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Merlyn pada tanggal 25 Mar 2024
Thank you Jeannie,We appreciate you letting us know about your recent stay with us. We will truly revisit our services and amenities.

10/10 Sangat Bagus

Julie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay! Comfortable bed and decent breakfast.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Merlyn pada tanggal 25 Mar 2024
Thank you Julie,We appreciate you for letting us know you enjoyed the comfortable bed and the breakfast.

8/10 Bagus

MARIDANE, San Anselmo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location is convenient. Staff was friendly and we were check-in quickly. Bed was comfortable and room was very clean. It was disappointing to find that there was no soap or lotion in the bathroom and we used the bath wash in the shower instead to wash our hands. Breakfast was a bit limited and typical of what most hotels do now to cut cost. Maybe it was why there’s no soap or lotion in the bathroom.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Merlyn pada tanggal 13 Mar 2024
Dear Maridane,I am so sorry we didn't fully deliver the service we promised. I will make sure to work with all the departments to make sure everyone understands how much we valued you as a guest. Thank you again.

2/10 Sangat Buruk

George

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bias Break fast server, complaining some drinking too much coffee. I mean we paying.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Merlyn pada tanggal 13 Mar 2024
We truly apologize for the comments and we will retrain our team member. Thank you again for letting us know.

2/10 Sangat Buruk

Shawn

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 20 Mar 2024
Thank you Shawn,We appreciate you taking the time to give us feedback and we hope we will do better next time. Thank you again.

4/10 Buruk

Julienne, hayward

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 4 Mar 2024
Thank you Julienne,Hope you have a wonderful day and hope to see you again.

8/10 Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very good customer service. My room was very clean.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 4 Mar 2024
Thank you Mark,We truly appreciate you for taking the time to let us know you enjoyed your clean room and our team members. Thank you again.

10/10 Sangat Bagus

Mary

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 23 Feb 2024
Thank you Mary for choosing our hotel and hope we will see you again.

10/10 Sangat Bagus

James, Madera

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Checking in and out very easy.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 23 Feb 2024
Thank you James, we are so glad your arrival and departure was very easy. Hope you have a wonderful day.

10/10 Sangat Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy to access and super clean.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 4 Mar 2024
Thank you Michelle,We try to make sure our valued guests like you have an easy access and super clean rooms. Thank you very much.

10/10 Sangat Bagus

Reynaldo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 23 Feb 2024
Thank you Reynaldo for giving us a great feedback.

8/10 Bagus

Thomas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a nice stay. All went well. Great nearby amenities. We went to concert at the the casino so this was perfect place just 1- minutes away.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 4 Mar 2024
Thank you Thomas,Thank you for letting us know you appreciate our amenities. So, glad you enjoyed the Thunder Valley Casino.

8/10 Bagus

Alejandra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was great.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 23 Feb 2024
Thank you Alejandra for stating everything was great. Hope to see you again.

10/10 Sangat Bagus

Karen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 23 Feb 2024
Thank you so much Karen for your wonderful feedback.

4/10 Buruk

Pauline

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Scary incident
This is my go to hotel when in town. My guest and I were woken up abruptly at 8:30am by fire alarm with smoke inside the building... We got an apology, I have asked for some type of compensation for the inconvience and management refused to do so. Very disappointed.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 23 Feb 2024
Thank you Pauline,We truly apologized for the inconveniences on the fire alarm.

10/10 Sangat Bagus

Aliesha

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice staff. Got checked in early, very clean rooms.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 4 Mar 2024
Thank you Aliesha,We appreciate you mentioning our very nice team, clean rooms, and early check in process. Thank you again.

10/10 Sangat Bagus

Alec

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable, convenient and met my needs
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 23 Feb 2024
Thank you so much Alec.We appreciate you enjoyed your comfortable room and the location of our hotel.

10/10 Sangat Bagus

Marc

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean Nice
Very Clean and nice
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you Marc,We appreciate you and your business very much. We are so glad you enjoyed our clean hotel.

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Our go to stay in Lincoln
We have stayed here multiple times. They have recently remodeled so it is nice and new feeling.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you so much John,So, glad you enjoyed our recent remodeled and hope to see you again.

10/10 Sangat Bagus

Karen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This facility is conveniently located to the freeway with a good selection of restaurants and other businesses close by. The staff was very pleasant and helpful.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you Karen,I am glad you have time to tour a little the area and enjoyed your recent stay. I hope you have a nice day.

10/10 Sangat Bagus

Robert

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
So clean!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you Robert, I will let our team know you enjoyed our clean hotel.

10/10 Sangat Bagus

Lawrence

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A safe place to stay in a high crime city.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you so much Lawrence for letting us know our property is a safe place to stay.

10/10 Sangat Bagus

Clifton, Antioch

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you Clifton,We hope we see you again in the near future.

10/10 Sangat Bagus

Pedro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you Pedro,We appreciate you and your business very much.

10/10 Sangat Bagus

Becky

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you Becky,We appreciate you giving us a score 10 out of 10. Hope to see you again.

10/10 Sangat Bagus

Beau

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you Beau,We hope we will see you again and have a nice day.

6/10 Cukup Baik

Marilynn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Elevator got stuck a few times
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you very much Marilyn, We appreciate you staying with us and so sorry you were stuck for a few times in the elevator. Thank you for letting us know.

8/10 Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Merlyn pada tanggal 13 Feb 2024
Thank you so much Richard,We hope you have a wonderful day and hope to see you again.

10/10 Sangat Bagus

Angelica

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Very good
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Merlyn pada tanggal 16 Jan 2024
Thank you Angelica for letting us know your recent stay was very good. Hope to see you soon.

8/10 Bagus

jagdeep

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Merlyn pada tanggal 16 Jan 2024
Thank you very much Jagdeep, we hope you have a wonderful day.