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Ulasan untuk The Citizen Hotel, Autograph Collection

4 out of 5
The Citizen Hotel, Autograph Collection
926 J Street, Sacramento, CA

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 592 dari 1002 ulasan" "
Penilaian 8 - Bagus. 206 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 107 dari 1002 ulasan" "
Penilaian 4 - Buruk. 47 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 50 dari 1002 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,0/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Tosha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Tosha, thank you for the fantastic rating! The Citizen Hotel, Autograph Collection is thrilled to see you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Kayla

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Love it.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 12 Mei 2024
Kayla, we're thrilled to hear you enjoyed your stay at The Citizen Hotel, Autograph Collection! We look forward to the opportunity to welcome you back again.

8/10 Bagus

Michael Patrick

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Michael, thank you for choosing The Citizen Hotel, Autograph Collection and contributing a rating. We're thrilled to see your stay was satisfactory, and we would love the opportunity to provide you with an even more memorable experience next time you visit. We appreciate your feedback.

10/10 Sangat Bagus

Emma

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Just a very good hotel with great staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 12 Mei 2024
Emma, thank you for your stellar feedback. Here at The Citizen Hotel, Autograph Collection, we're delighted to hear that you've enjoyed our services and appreciated the excellent job done by our team members. We value your kind words and hope to welcome you back soon!

8/10 Bagus

Amy

Traveler bisnis
Tidak Disukai: Staf & layanan
My room was near the elevator. Other than that, almost everything else was not ideal. The service was bad because they were busy. There was a long line to check in, it was so noisy I voukd barely hear the employee checking me in, its really sketchy outside and around the hotel...just not interested in coming back.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 5 Mei 2024
Amy, we appreciate your feedback and sincerely regret to hear that some aspects of your experience did not meet your expectations. We understand you faced inconveniences with the check-in process and ambient noise. Ensuring our guests are comfortable and well-served is our top priority, and it certainly appears we didn't hit the mark on your visit. While we can't change the neighborhood surroundings, we continuously strive to improve the guest experience inside our premises. We hope you'd consider us for a future visit so that we can display the better quality of service that we aim to provide.

10/10 Sangat Bagus

Anastacia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff at this property are top notch. From the valet staff, front desk staff, and restaurant staff the service is lovely. I'm not certain how often they conduct PMs on air systems etc. The only miss I noticed is that the exhaust fan in the bathroom could use attention. Beyond that everything else was great.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 5 Mei 2024
Anastacia, it's lovely to hear that you recognized our dedicated team members at The Citizen Hotel, Autograph Collection for their exceptional service. We appreciate your observation regarding the bathroom fan and assure you that we constantly strive to maintain all aspects of our property to the highest standards. We look forward to hosting you again soon.

8/10 Bagus

Stefanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
Stefanie, thank you for choosing The Citizen Hotel, Autograph Collection for your stay. Knowing that you have given us a high rating encourages our team to strive for excellence. We're looking forward to your next visit.

10/10 Sangat Bagus

Kim

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Kim, thank you for your high rating of The Citizen Hotel, Autograph Collection! We're delighted to see you enjoyed your stay and hope to welcome you back soon.

6/10 Cukup Baik

Richard

Disukai: Kebersihan, staf & layanan
Liked the historic bldg. Did not like the small size of the room, it was a challenge getting in and out of the king size bed without hitting the walls. did not like the shortage of night tables next to the bed. did not like not having access to the upper floors for viewing purposes. did not like not being able to get a detailed invoice at check out. staff said they could not provide, that i have to contact you. that's terrible customer service........
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 1 Mei 2024
Richard, it's regrettable to hear about your experience. Your feedback regarding the room size and lack of bedside tables is duly noted. We understand it may be inconvenient not to have viewing access to certain floors and not receiving a detailed invoice upon check-out. Our team members are usually efficient in addressing these concerns, so your comment is surprising. We appreciate your criticism and will ensure it's used to improve our guest experience.

10/10 Sangat Bagus

joan alejo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property. Aesthetically - cool design. Appreciate the security and attendants at the door. Friendly staff. Clean rooms. I’d def stay there again.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Joan, thank you for sharing your experience at The Citizen Hotel, Autograph Collection on Expedia. We're thrilled you enjoyed our unique design aesthetic and that our security measures enhanced your stay. It's wonderful to hear that our team members were friendly, and that the cleanliness of our rooms met your expectations. Your positive feedback fills us with joy, and we can't wait for your next visit.

10/10 Sangat Bagus

Palak

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
love the vibe and ambiance, convenient to get around from!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 26 Apr 2024
Palak, it's wonderful to hear that you enjoyed the unique atmosphere that The Citizen Hotel, Autograph Collection offers. Convenience of location is one of our strong points, and we're glad to have contributed to a positive stay. We appreciate your review and look forward to seeing you again in the future.

10/10 Sangat Bagus

manrup

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Manrup, thank you for choosing The Citizen Hotel, Autograph Collection. We're pleased to see that you had an enjoyable stay, and it means a lot to us that you took the time to rate our hotel. We truly appreciate it. Looking forward to welcoming you again in the future!

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a fun older building. Fun feeling of history. Fun references to the political climate.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
James, it's fantastic to hear how much you enjoyed the unique charm and historical ambiance at The Citizen Hotel, Autograph Collection. We're thrilled that the atmosphere delighted you and added fun to your stay. We pride ourselves on our distinctive theme and are glad it contributed to your experience. We hope to welcome you back soon.

10/10 Sangat Bagus

shannon

Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Shannon, it's wonderful to see your five-star rating of The Citizen Hotel, Autograph Collection. We are thrilled you had a delightful experience. We hope to have the pleasure of welcoming you back soon!

10/10 Sangat Bagus

Mike

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful architecture and friendly staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 23 Apr 2024
Mike, we're delighted to hear that you appreciated The Citizen Hotel, Autograph Collection's stunning design. Our team members strive to create a welcoming atmosphere for our guests, and it seems they succeeded during your stay. We hope to serve you again in the future.

4/10 Buruk

Chris

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Room we were given was placed next to elevator/mechanical room which made noises all night and morning.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Chris, we regret to hear that your recent stay was affected by noise from nearby areas. It's important that our guests have a peaceful and comfortable experience. On your next visit, we encourage you to connect with our team members so they can insert requests to allocate rooms at quieter locations.

10/10 Sangat Bagus

Linda

Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
I will never stay here again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Linda, it's truly disappointing to hear about your recent experience. It's crucial for guests to feel comfortable and satisfied during their stay. Feedback such as yours helps us identify potential areas for improvement. We hope to have a chance to provide you with an enhanced experience in the future.

10/10 Sangat Bagus

Juan

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 11 Mei 2024
Juan, thank you for the top-notch rating for The Citizen Hotel, Autograph Collection. We're thrilled to see you enjoyed your stay. It's our goal to create exceptional experiences for our guests and we hope to welcome you back soon. Safe travels!

8/10 Bagus

Monica, Hollister

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location. Older but clean and well kept.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 19 Apr 2024
Monica, thank you for sharing your experience at The Citizen Hotel, Autograph Collection. We're delighted to know you appreciate its prime location and well-maintained ambiance. Your kind words motivate our team to continue upholding high cleanliness standards. We look forward to welcoming you back.

10/10 Sangat Bagus

Laura

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Laura, it's great to see that your stay at The Citizen Hotel, Autograph Collection was excellent! We're truly thankful for your perfect rating on Expedia. Looking forward to welcoming you back for another memorable stay. Safe travels!

6/10 Cukup Baik

david, Amarillo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing hotel!!!! However we were in room 310, and right outside there is a nightclub and traffic light. We had zero sleep until 3:40am. Extremely loud outside even bring up on the 3rd floor.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 7 Apr 2024
David, it's heartening to hear that you found The Citizen Hotel, Autograph Collection outstanding. Nevertheless, we regret that some aspects of your stay regarding potential distractions affected your rest. Rest assured, your feedback is valuable and it will certainly be considered as we continuously look to enhance the overall guest experience. We hope to better serve you upon your next stay wherein a quiet room might be a suitable choice for you.

4/10 Buruk

Carly

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 26 Apr 2024
Carly, we regret to see your rating and wish we had more details to understand where we fell short of expectations. We aim to improve our service and your input would be greatly appreciated. If there are any specific issues that you faced during your stay, please feel free to share with us for future improvements. Thank you for your feedback.

10/10 Sangat Bagus

Shelbie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 3 Apr 2024
Shelbie, it looks like your stay at The Citizen Hotel, Autograph Collection was a pleasant one. Our team is thrilled to have been able to provide you with an excellent experience. We look forward to welcoming you back on your next visit.

6/10 Cukup Baik

joseph

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 21 Apr 2024
Thank you for sharing your feedback, Joseph.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Sangat Bagus

cynthia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 1 Apr 2024
Cynthia, thank you for choosing The Citizen Hotel, Autograph Collection and sharing your experience. We're glad to know your stay was delightful and hope to serve you again on your next visit!

10/10 Sangat Bagus

Ned

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great experience. Will do it again
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 31 Mar 2024
Ned, it's wonderful to hear that you had such a positive time at The Citizen Hotel, Autograph Collection. Our team is thrilled to know we'll have the opportunity to host you again in the future. Thank you for your lovely review. Safe travels until then.

10/10 Sangat Bagus

Barbara

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful!
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 31 Mar 2024
Barbara, we're absolutely delighted to hear such positive feedback about The Citizen Hotel, Autograph Collection. Thank you for choosing our establishment for your stay. We hope your next visit will be as pleasant as the previous one.

2/10 Sangat Buruk

Jimmy, Alamo

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 19 Apr 2024
Jimmy, we're sorry to hear that your stay didn't meet your expectations. We sincerely value all feedback and welcome the opportunity to improve wherever we can. We hope you might consider giving us another chance in the future to make a better impression. Your satisfaction is our top priority.

10/10 Sangat Bagus

Yoshira

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Valet service was really convenient. Great views and very clean rooms. Walking distance to many food options.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 28 Mar 2024
Yoshira, thank you for highlighting the convenience of our valet service, scenic views, and cleanliness of the rooms at The Citizen Hotel, Autograph Collection. It's wonderful to know that our location helped you enjoy an array of dining options. We look forward to serving you again soon.

10/10 Sangat Bagus

Madeline

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 14 Apr 2024
Thank you for the 5/5 rating, Madeline!It's excellent you enjoyed your time at The Citizen Hotel, Autograph Collection so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Sangat Bagus

Sara

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This place is so clean and elevated. Loved my stay here. The bed was comfy & the room was nicely decorated. The restaurant & bar downstairs is where we spent most of our time. Will for sure be staying here again
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 24 Mar 2024
Sara, thank you for taking the time to share your pleasant experience at The Citizen Hotel, Autograph Collection. We're delighted to read that you enjoyed our immaculate facilities and the tasteful decor of your room. It's wonderful to know that our comfortable bed provided a great night's rest. We're thrilled that our downstairs bar and restaurant became your main hub of activity and enjoyment. We greatly anticipate your return for another memorable stay.

6/10 Cukup Baik

Della, Saint Augustine

Traveler bisnis
Disukai: Kebersihan, staf & layanan
The property is downtown Sac with a lot of homeless people around the neighborhood. I traveled alone (female) I didn’t feel comfortable walking in the neighborhood alone. The hotel is very historic with rich history.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 17 Mar 2024
Della, it's concerning to hear you felt a bit uneasy in the surrounding area during your visit, but we're glad to note your appreciation of our hotel's distinct historic essence. Personal comfort and safety is paramount, please know our on-site team is always ready to assist or offer advice on local transportation. We thank you for your feedback and would be pleased to welcome you again in the future.

10/10 Sangat Bagus

Patricia

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I loved it!
Tanggapan dari Customer Service pada tanggal 15 Mar 2024
Patricia, it's wonderful to hear that you had such an excellent experience at The Citizen Hotel, Autograph Collection. We cherish your kind words and look forward to welcoming you back in the future.

10/10 Sangat Bagus

Tyler

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 31 Mar 2024
Tyler, thank you for your five-star Expedia rating of The Citizen Hotel, Autograph Collection. We're thrilled to see that you enjoyed your experience with us and appreciate your support. We look forward to welcoming you back during your next visit.

10/10 Sangat Bagus

Rosie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 11 Mar 2024
Thank you for the 5 out of 5 rating, Rosie!We're thrilled to see how much you enjoyed staying at The Citizen Hotel, Autograph Collection. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Sangat Bagus

Chloe

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 29 Mar 2024
Chloe, thank you for taking the time to rate The Citizen Hotel, Autograph Collection. Since there's no in-depth feedback, we would love to hear more about your enjoyable visit whenever you have a moment to spare. We appreciate your support and we look forward to welcoming you back for another outstanding stay.

10/10 Sangat Bagus

Celina

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel and its staff are perfect. It’s beautiful and well kept. The staff are incredibly sweet and everyone was very attentive. The restaurant is beautiful and the food, amazing. Bravo
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 4 Mar 2024
Celina, it's wonderful to hear that you had a flawless experience at The Citizen Hotel, Autograph Collection. Your appreciation for the splendid aesthetics, attentive team members, and delectable cuisine fills us with pride. Thank you for applauding our establishment. We eagerly anticipate your next visit.

10/10 Sangat Bagus

Meaghan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved this property, the decor and sophistication was great! Prosecco upon arrival made it feel like a vacation :). Only downside was the $50 parking, which seems obsurd for one night.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 1 Mar 2024
Meaghan, it's delightful to hear that The Citizen Hotel, Autograph Collection was able to provide a vacation-like atmosphere for you, marked by elegant decor and a welcoming Prosecco. Additionally, we recognize your concerns about parking expenses. Kindly understand that our rates are competitive within the area, but we constantly look into guest suggestions to enhance the overall stay experience. Looking forward to your next stay with us!

10/10 Sangat Bagus

Rob

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great staff and good location. Cool old building nicely repurposed.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 27 Feb 2024
Rob, it's great to hear that you found The Citizen Hotel, Autograph Collection to be conveniently located and appreciated the adaptive reuse of our historic structure. We're delighted you had a positive experience with our exceptional colleagues. We eagerly await your return in the future.

8/10 Bagus

Meredith

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 20 Mar 2024
Thank you for taking the time to leave us a 4/5 rating, Meredith!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Citizen Hotel, Autograph Collection.

10/10 Sangat Bagus

Daniel

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 20 Mar 2024
Thanks for the perfect rating, Daniel!We're pleased to hear that you have fully enjoyed your stay at The Citizen Hotel, Autograph Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

2/10 Sangat Buruk

Jonathon

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Let them know if you are not going to Valet!
The hotel itself idle fine and there were no issues with the actual room, but I was charged for valet parking and I never parked a car with the hotel or had any conversations with anyone about parking my car.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Leah pada tanggal 20 Feb 2024
We are very sorry for the inconvenience. We have credited your account a refund on valet.

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 20 Feb 2024
Anthony, thank you so much for your rating. Everyone at The Citizen Hotel, Autograph Collection is delighted to know that you had a great stay with us. We hope to see you again soon.

10/10 Sangat Bagus

Ariana

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 20 Mar 2024
Ariana, we're thrilled to know that you enjoyed your stay at The Citizen Hotel, Autograph Collection. We sincerely appreciate your top rating and we look forward to the pleasure of welcoming you back soon.

10/10 Sangat Bagus

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 18 Feb 2024
Thank you for the fantastic rating, Lisa!We strive to make all of our guests feel welcome and relaxed during their time at The Citizen Hotel, Autograph Collection! We can't wait to see you again soon.

10/10 Sangat Bagus

Shanthely

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 21 Mar 2024
Thanks, Shanthely! It's outstanding your time at The Citizen Hotel, Autograph Collection was fantastic. We can't wait until your next visit!

10/10 Sangat Bagus

Philip

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent customer service.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 12 Feb 2024
Philip, it's delightful to hear that you appreciated the top-notch customer service at The Citizen Hotel, Autograph Collection. We take pride in ensuring every guest has an exceptional stay with us. We look forward to welcoming you back for another wonderful experience.

10/10 Sangat Bagus

Gabrielle

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 5 Feb 2024
Gabrielle, we're thrilled to hear that your experience at The Citizen Hotel, Autograph Collection was a positive one. We truly appreciate your generous rating. We hope to welcome you back in the near future for another exceptional stay.

6/10 Cukup Baik

victor

Bepergian bersama teman
Disukai: Kebersihan
Ok hotel. First room we had, the carpet was wet. We moved to another room, not too much empathy on the inconvenience. They didn’t give us all the vip info from Expedia, I had to ask. The coffee was empty Sunday morning, but the person did offer to get some. Again, they had some opportunities to provide good service and just didn’t recognize them. Not a bad place at all, but underwhelmed considering price and how they market themselves. Location is the primary reason to stay here if you are going to events at the arena.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 5 Feb 2024
Victor, your feedback is greatly appreciated as it provides us with an opportunity to reflect on your experience. We regret any issues you encountered during your stay, such as the condition of the first room, the coffee setup, and potential missed opportunities for enhanced guest service. Our aim is to provide exemplary service to all our esteemed guests, and we apologize for falling short this instance. We also acknowledge your comments about the information regarding your VIP status as well; our team members should have provided this upon check-in. Rest assured, we will remind our team of these critical details to ensure smooth proceedings for future guests. Meanwhile, the hotel is proud to be a destination of choice in our city, and we aim to convey that pride through each guest experience. We look forward to the opportunity to showcase our commitment to service during your next visit.

8/10 Bagus

Kristin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Customer Service pada tanggal 3 Feb 2024
Kristin, thank you for choosing The Citizen Hotel, Autograph Collection for your stay and posting a rating. We appreciate it and look forward to welcoming you back on your next trip.