Beach nearby, black sand

Reviews of The Palms At Coco Beach

3 out of 5
The Palms At Coco Beach
Playas del Coco, next to soccer field, Sardinal, Guanacaste

Reviews

8.2

Very good

Rating 10 - Excellent. 186 out of 418 reviews" "
Rating 8 - Good. 130 out of 418 reviews" "
Rating 6 - Okay. 58 out of 418 reviews" "
Rating 4 - Poor. 23 out of 418 reviews" "
Rating 2 - Terrible. 21 out of 418 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff, good pool and restaurant. This usa great choice if you book excursions or rent a car to get you around otherwise find another location.
Stayed 6 nights in May 2024
Response from The Palms at Coco Beach on 20 May 2024
Thank you for taking the time to rate us, it was an honor to welcome you and we are pleased to know that we met your expectations. we look forward to welcoming you on future visits.

8/10 Good

Vladimir

Liked: Staff & service, amenities
The property do not direct access to the beach
Stayed 8 nights in May 2024
Response from The Palms at Coco Beach on 16 May 2024
Thank you for your valuable feedback. We strive to exceed your expectations and eagerly anticipate your future visits.

8/10 Good

Theodore, Spring Hill

Travelled with family
Liked: Cleanliness, staff & service
Older property, but well maintained and clean. Very nice pool area with bar and restaurant. Very quick walk to beach, shops and restaurants. The staff was very friendly and helpful! Great value. We would definitely stay again if returning to Playas del Coco.
Stayed 1 night in May 2024
Response from The Palms at Coco Beach on 16 May 2024
Thank you for sharing your positive experience! It's wonderful to hear that you enjoyed your stay at the hotel . The well-maintained and clean facilities, along with the proximity to the beach, shops, and restaurants, sound delightful. The friendly and helpful staff must have made your stay even more enjoyable. It sounds like a great value for a relaxing vacation. We hope you get the chance to return and create more wonderful memories at this lovely destination!

10/10 Excellent

Denys

The food was really good and they had a nice pool and nice A/C rooms. Very close to the beach less than 1 minute walk.
Stayed 2 nights in May 2024
Response from The Palms at Coco Beach on 12 May 2024
Thank you for your positive feedback. We are delighted to learn that we have fulfilled your expectations and that the quality of the food and the location of our establishment enhanced your trip.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Palms at Coco Beach were great. They are so helpful and happy all the time. The pool area with dining and activities was a great place to relax. The market was a convenient place to get snacks and cold drinks. We had a wonderful vacation and would return here. Pura Vida.
Stayed 6 nights in Apr 2024
Response from The Palms at Coco Beach on 12 May 2024
Gracias, Jason, por dedicar tu tiempo a revisar nuestros servicios. Estamos encantados de saber que nuestro personal le ayudó durante su visita. Esperamos que vuelva pronto.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
I thought the staff were all so nice and helpful. The breakfasy was superb. will definately come back
Stayed 8 nights in Apr 2024
Response from The Palms at Coco Beach on 8 May 2024
I am glad to hear that you had such a positive experience during your stay. It's wonderful to know that the staff were accommodating and that you enjoyed the superb breakfast. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit. Thank you for choosing our establishment!

10/10 Excellent

Jerome Alarcon, stoney creek

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place and service. Safe area and walkable as well.
Stayed 6 nights in Apr 2024
Response from The Palms at Coco Beach on 6 May 2024
Thank you very much for taking the time to rate us. we appreciate your commentswe look forward to seeing you in future visits

10/10 Excellent

Karen Aliece

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at The Palms Coco Beach. Our room was nice and the bed super comfy. We had a fridge, microwave and sink area that we used everyday. Food at the restaurant was excellent and the pool area is beautiful with very nice deck chairs. The restaurant faces the pool. Having a market on site is convenient. All staff were friendly, knowledgeable and happy to help. Beach is one block away as well as main street that has restaurants, a huge market and a variety of shops. Would stay there again.
Stayed 8 nights in Apr 2024
Response from The Palms at Coco Beach on 4 May 2024
Thank you, Karen, for your delightful review.We are delighted to learn that we have exceeded your expectations.We eagerly anticipate your next visit.

10/10 Excellent

Karen

Travelled with partner
Great breakfast, property better than expected, and the staff represent the hotel well. Beautiful pool area with sports bar and night activities. Area restaurants fantastic.
Stayed 5 nights in Apr 2024
Response from The Palms at Coco Beach on 4 May 2024
Thank you, Karen, for your delightful review.We are delighted to learn that we have exceeded your expectations.We eagerly anticipate your next visit.

10/10 Excellent

Jacquie

Stayed 1 night in Apr 2024
Response from The Palms at Coco Beach on 20 May 2024
Thank you for your excellent rating

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a small shop that sells necessary items similar to a Circle K or 7-11 and alcohol. It was very convenient. Outdoor restaurant with a free breakfast included from 0700-1000. The swimming pool was clean with a smaller pool for children. Nightly activities included bingo, karaoke, and pool table. The staff was super hospitable, helpful, and friendly. Coco beach was a very short walk from the hotel as were little shops to purchase souvenirs. There were delicious restaurants nearby on the Main Street such as Indian, Mediterranean, Mexican, and Italian.
Stayed 7 nights in Apr 2024
Response from The Palms at Coco Beach on 27 Apr 2024
Thank you very much for your excellent review.We are pleased to know that we met your expectations. We appreciate your recommendations and look forward to your future visits.

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024
Response from The Palms at Coco Beach on 16 May 2024
Thank you Michael Please take the time to rate us

10/10 Excellent

chunfeng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay 5 nights, switch up 3. Location is great, walk 1 block to beach, 3 blocks to restaurants, with option to eat within hotel if you don't want search in town. Staff is friendly and helpful.
Stayed 5 nights in Apr 2024
Response from The Palms at Coco Beach on 27 Apr 2024
Thank you very much for your time in rating us we appreciate your recommendations we look forward to seeing you soon

10/10 Excellent

Hubert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful, rooms were super clean and also decent excursion avaliable. overall I recommend it for a few days. its not luxury but still perfect!
Stayed 4 nights in Apr 2024
Response from The Palms at Coco Beach on 20 Apr 2024
We are grateful for your dedication in providing us with an exceptional rating. Your positive feedback regarding your stay brings us immense pleasure.

10/10 Excellent

Tiffanie, Kelso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Friendly staff, delicious complimentary breakfast, clean rooms, nice pool, central location to beach and town. Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from The Palms at Coco Beach on 20 Apr 2024
We are grateful for your dedication in providing us with an exceptional rating. Your positive feedback regarding your stay brings us immense pleasure.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here after driving through the main strip and seeing the amazing nightlife. This hotel is nothing fancy but it’s perfect. The beds were perfect, air worked great; the shower was the only downside (it was small and a little awkward) but the room and property itself was actually quite comfortable. It was perfect for our needs. If you’re in CR - you should be outside anyways haha. We stayed with our 5 year old daughter and felt safe. We had a balcony room that faces a soccer field and were able to see kids playing. This hotel is one block from the beach and it’s truly a gem. Breakfast was included in our stay and it was delicious! The restaurant/pool area is a great vibe and we loved it. I would absolutely stay here again if we were in this area. We came from SoCal and I would recommend this hotel to anyone. There is also a market attached too that is open until 10 that has snacks and alcohol if needed.
Stayed 1 night in Apr 2024
Response from The Palms at Coco Beach on 14 Apr 2024
Thank you for taking the time to rate our services. Your feedback is highly valued and serves as a source of motivation for us to uphold our exceptional standards. We look forward to welcoming you back on your next visit.

10/10 Excellent

Tiffanie, Kelso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay, all breakfast items we tried were good, the pool was nice and relaxing, we played pool at night and the room was very pleasant temperature with the air conditioning. Friendly staff, would recommend staying here.
Stayed 3 nights in Apr 2024
Response from The Palms at Coco Beach on 13 Apr 2024
thank you very much for taking the time to appreciate us. We appreciate your visit and look forward to hearing from you soon.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay .
Stayed 1 night in Apr 2024
Response from The Palms at Coco Beach on 16 Apr 2024
Thank you very much for your rating we are pleased to know that you had a good time with us.we hope to see you soon

10/10 Excellent

William

Stayed 1 night in Apr 2024
Response from The Palms at Coco Beach on 26 Apr 2024
Thank you very much for taking the time to leave us this excellent rating.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 9 Lovely atmosphere
Stayed 1 night in Apr 2024
Response from The Palms at Coco Beach on 2 Apr 2024
thank you for your excellent commentwe hope to see you soon

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
The staff were wonderful. The room was clean, but not that nice.
Stayed 5 nights in Mar 2024
Response from The Palms at Coco Beach on 1 Apr 2024
Thank you for taking the time to rate us We are pleased to know that the staff was one of the high points of your visit.

2/10 Terrible

Kristina

Travelled with partner
Terrible terrible terrible. Between cockroaches in our room, lizards fighting outside our room, staff gave us the wrong room upon arrival and the extremely loud environment and outrageous prices, boyfriend and I will never be back. EVER
Stayed 3 nights in Mar 2024
Response from The Palms at Coco Beach on 1 May 2024
I am truly sorry to hear about your unpleasant experience during your stay. Your feedback is valuable to us, and we sincerely apologize for the inconveniences you faced. Please know that this is not the standard of service we aim to provide. We appreciate you bringing these issues to our attention so that we can address them promptly and ensure a better experience for our guests in the future. Thank you for sharing your concerns with us.

2/10 Terrible

Alona

Disliked: Cleanliness, property conditions & facilities
The area doesn’t feel safe. The place is run down and old. There are better places in Costa Tica
Stayed 1 night in Mar 2024
Response from The Palms at Coco Beach on 28 Mar 2024
Thank you for your valuable feedback. We regret any negative impression you may have had of the town. Rest assured, it is a secure and thriving community known for its appeal to retirees seeking tranquility, safety, and convenience. We appreciate your comments.

8/10 Good

Treasure

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful. Loved the nightly activities and live music
Stayed 5 nights in Feb 2024
Response from The Palms at Coco Beach on 24 Mar 2024
Thank you for taking the time to leave us a review. We are pleased to know that you enjoyed your stay with us and that the activities were an added bonus to your stay.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelling alone I felt very safe at this hotel. Price was right and it was close to everything. Pool and free breakfast were an added bonus.
Stayed 5 nights in Feb 2024
Response from The Palms at Coco Beach on 22 Mar 2024
Thank you for your excellent review, we are delighted to have met your expectations.We are pleased to know that the staff provided you with safety and good service.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked room was next to the bar/restaurant and a but noisy. Dead cockroach on bathroom floor. We requested to change rooms and were accommodated. Waiting to see if we get partial refund.
Stayed 1 night in Mar 2024
Response from The Palms at Coco Beach on 22 Mar 2024
Thank you for taking the time to rate us

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool, bar, and location are awesome.
Stayed 2 nights in Mar 2024
Response from The Palms at Coco Beach on 24 Mar 2024
We sincerely appreciate your wonderful review. We are pleased to hear that you enjoyed your stay with us.

6/10 Okay

Brenda

once inside the hotel walls it was great. Restaurant and pool area were amazing. super close to beach. but front of hotel area a little overwhelming
Stayed 1 night in Mar 2024
Response from The Palms at Coco Beach on 22 Mar 2024
Thank you for taking the time to rate us we appreciate and take your comments very seriously.

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around was always with trash, toilet paper was very cheaper, other than that it was excellent
Stayed 6 nights in Mar 2024
Response from The Palms at Coco Beach on 22 Mar 2024
Thank you for taking the time to rate uswe are very grateful for your preference we look forward to seeing you in future visits

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Everyone made an effort to know us by name and were incredibly helpful. My only disappointment was that our room did not have its own coffee maker but there was coffee available in the restaurant every morning by 630.
Stayed 4 nights in Mar 2024
Response from The Palms at Coco Beach on 15 Mar 2024
Thank you very much for taking the time to rate us. it is very gratifying to know that you enjoyed your stay.thank you for appreciating the work of the staffwe recommend in future visits the standard rooms or suites that do have coffee maker.

10/10 Excellent

Ivan Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great food and wonderful staff!
Stayed 14 nights in Feb 2024
Response from The Palms at Coco Beach on 12 Mar 2024
Thank you for taking the time to rate us. we appreciate that you appreciated our work so much.

10/10 Excellent

Stacie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here! Walkable to the beach and the main area for shopping and dining. Easy street parking. Friendly staff, good breakfast. Great value for the price. Would stay here again!
Stayed 2 nights in Mar 2024
Response from The Palms at Coco Beach on 12 Mar 2024
Thank you for taking the time to rate us thank you very much for your recommendations we look forward to seeing you in future visits

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Jonathan and Karina in the restaurant. Ashley, Steven, and Luis at front desk. Luis went beyond the call in taking good care of us.
Stayed 2 nights in Feb 2024
Response from The Palms at Coco Beach on 12 Mar 2024
Thank you for taking the time to rate us it is very gratifying to hear that the work and the quality of the staff is reflected in the comments it was a real pleasure to have you visit us we hope to see you soon

6/10 Okay

Mia

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Palms at Coco Beach on 12 Mar 2024
Thank you for taking the time to rate us we look forward to seeing you in future visits

8/10 Good

Aziz

Stayed 1 night in Mar 2024
Response from The Palms at Coco Beach on 30 Mar 2024
THANK YOU FOR TAKING THE TIME TO APPRECIATE USWE ARE PLEASED TO KNOW THAT WE MET YOUR EXPECTATIONS.

10/10 Excellent

Irvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from The Palms at Coco Beach on 8 Mar 2024
Thank you, Irvin, for your outstanding rating.We are delighted to learn that we have exceeded your expectations.We eagerly anticipate your next visit.

8/10 Good

Leslie June

Liked: Cleanliness, staff & service
Staff was super nice. Good breakfast was included. Nice pool! Food and drinks were good. Bed was very comfortable. Air conditioning worked well. Room was very small, but that just made us be outside more.
Stayed 2 nights in Feb 2024
Response from The Palms at Coco Beach on 4 Mar 2024
We are glad to hear that you had a positive experience during your stay! It sounds like the staff, amenities, and overall atmosphere of the place made your visit enjoyable. Sometimes, a cozy room can encourage us to explore and enjoy the outdoors more. It's lovely that you found comfort and relaxation during your time there. Here's to more wonderful adventures and memorable stays in the future!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the beach and the Main Street
Stayed 11 nights in Feb 2024
Response from The Palms at Coco Beach on 1 Mar 2024
We appreciate your rating! We are pleased to hear that you enjoyed your stay at the hotel.

10/10 Excellent

richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay was excellent. The service and the staff were outstanding. We had a great time and we are definitely coming back next year.
Stayed 14 nights in Feb 2024
Response from The Palms at Coco Beach on 26 Feb 2024
Thank you for taking the time to review uswe are pleased to know that you enjoyed your time with us. we really appreciate your recommendations we look forward to seeing you soon

2/10 Terrible

Kris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was nice. But the room was too small. No room for suitcase. Bathroom very small also. The springs were sagging on the bed, it felt like you were falling off. There was a hole in the wall and a leak in the bathroom.
Stayed 4 nights in Feb 2024
Response from The Palms at Coco Beach on 4 Mar 2024
Thank you for dedicating your time to provide us with feedback. Your insights are immensely valuable to us, and we are grateful for your contribution. Every comment is carefully considered as we strive to enhance our services and align them with our customers' requirements and preferences. Your viewpoint holds significant importance, and we are dedicated to implementing any required enhancements based on your feedback. We sincerely appreciate you sharing your thoughts with us.

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very well managed property and is less than a block from the beach. We stayed a week and had no issues with anything at all. I would recommend The Palms if you are staying in the Coco Beach area.
Stayed 7 nights in Feb 2024
Response from The Palms at Coco Beach on 26 Feb 2024
Thank you for your excellent comment We appreciate you choosing us as your travel destination and hope to see you soon.

8/10 Good

Douglas

Stayed 1 night in Feb 2024
Response from The Palms at Coco Beach on 22 Mar 2024
Thank you for taking the time to rate uswe are very grateful for your preference we look forward to seeing you in future visits

2/10 Terrible

Dahlia

Stayed 1 night in Jan 2024
Response from The Palms at Coco Beach on 1 Mar 2024
Gracias por tomarte el tiempo en calificarnos

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 2 nights in Feb 2024
Response from The Palms at Coco Beach on 11 Feb 2024
Thank you for taking the time to rate us we look forward to welcoming you on your future visits.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby area, beautiful pool, great dining area, free breakfast options were great, location to beach was excellent, main floor rooms need updating. Registration staff accomidated my request to stay in the same room on reservations booked seperately. My only complaint is live entertainment is too loud and can be heard too much in upper floor rooms, but was discontinued by 10 pm each evening. Would stay here again.
Stayed 1 night in Feb 2024
Response from The Palms at Coco Beach on 9 Feb 2024
Thank you very much for your appreciation We are pleased to know that you enjoyed your stay.We take your recommendations very seriously

2/10 Terrible

Liliana

Disliked: Staff & service, amenities, property conditions & facilities
It is the worst 3 stars hotels I ever experienced in 40 countries and more than 50 years travel. The room was extremly small, the unique window could not be opened, the fridge was very loud, the TV did not work, one towel was perforated, the thin walls transmitted everything happened in the neighborn room, nobody helped me to carry my luggage in the first floor, there was no water boiler or coffee machine. The reception manager lied to me several time: 1/ promised to fix the tv; 2/ promised to change the fridge; 3/ promised to give me a better room, what he constantly did for other unhappy guests; 4/ ordered a friend (private person) instead of the requested taxi; his blue car was dirty, he was not able to issue an invoice. They gave me a voucher for 50 $ for ONE dinner....this cannot compensate 7 sleepless nights (due to the firdge which was very loud everytime when connected/disconnected). I have pictures and audio-records to proof everything I wrote here.
Stayed 7 nights in Jan 2024
Response from The Palms at Coco Beach on 6 Feb 2024
Dear valued guest,We are truly sorry to hear about your negative experience during your recent stay with us. We take all guest feedback seriously and assure you that we are taking immediate steps to address the issues you have raised.We apologize for the inconvenience caused by the small room size and that the window could not be opened. We understand how important it is to have a peaceful and comfortable stay and can imagine how frustrating it must have been to have a loud fridge and not be able to use the TV. We are also sorry that the walls were too thin, and you were disturbed by the noise from the neighboring room.We would like to thank you for bringing these issues to our attention and assure you that we are committed to providing our guests with a comfortable and enjoyable experience. If you would like to discuss your experience further, please do not hesitate to contact us.

10/10 Excellent

raquel

Liked: Cleanliness, staff & service
It was nice and clean but the towels were old some were damaged. Staff was super nice. Food was expensive and not very flavorful. The bar had sketchy people among them a cpuple of ladies that weren't saying at the hotel but they were providing sexual favors to a some guests. They had a child in their table and they were very inappropriate.
Response from The Palms at Coco Beach on 6 Feb 2024
I'm sorry to hear about your experience. While it's great that the hotel was clean and the staff was friendly, it's disappointing to hear that the towels were old and some were damaged. It's also concerning to hear about the issues at the bar. I hope that you were still able to enjoy your stay despite these setbacks.

6/10 Okay

Michael, Clackamas

Liked: Cleanliness, staff & service, property conditions & facilities
The pool area and restaurant are very nice, but we made the mistake of booking the "basic" room, which is literally the size of a jail cell, with no view whatsoever. Even though we arrived before noon on a Sunday, we were told there were no rooms with a balcony available, which I found hard to believe. I strongly advise against booking the "basic" room. Also, the surrounding area isn't very appealing. The adjacent Playa del Coco has muddy sand and murky water, as do the other nearby beaches, Playa Ocotal and Playa Hermosa. In addition, none of these beaches has any chairs or umbrellas available for rent. The beaches farther south are much better, especially Playa Conchal near Brasilito.
Stayed 2 nights in Jan 2024
Response from The Palms at Coco Beach on 9 Feb 2024
Thank you very much for your appreciation We are pleased to know that you enjoyed your stay.We appreciate your comments, we hope you come back soon and can enjoy a higher category of comfort.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite quaint. Clean and served the purpose of our one night stay. The bathroom taps were very loose. A little updating would be on spot.
Stayed 1 night in Jan 2024
Response from The Palms at Coco Beach on 29 Jan 2024
Thank you very much for taking the time to rate us, we are pleased to know that you enjoyed your time with us. we also appreciate your recommendations

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Convenient location to beach and town. Great front desk service!
Response from The Palms at Coco Beach on 29 Jan 2024
thanks for your comments and recommendations we are pleased to know that you enjoyed your stay.