Thank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay at our hotel.We deeply regret that the issues with the steep stairway, fridge, mosquitoes, and safety concerns affected your overall experience. Your comments have been noted, and we will work diligently to address and improve these areas to ensure a more comfortable and secure environment for our guests.We are truly sorry for the difficulties you faced in reaching us and the lack of response from the owner. We take communication with our guests seriously, and we are investigating why our usual channels were unresponsive during your stay. Please rest assured that we will take the necessary steps to rectify this and ensure a more professional approach going forward.Regarding the room downgrade and refund issue, we understand your frustration and apologize for any delays. We will immediately look into this matter and expedite the process to resolve it as quickly as possible.Once again, we apologize for any inconveniences caused and appreciate your valuable feedback. We hope you will consider giving us another opportunity to provide you with a better experience in the future.

Thank you for staying with us. We hope to see you again.