Jalan Pantai, Batu Belig no14 Batu Belig, Seminyak
Ulasan
6,0
Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 1 dari 2 ulasan" "
10 - Sangat Bagus
1
Penilaian 8 - Bagus. 0 dari 2 ulasan" "
8 - Bagus
0
Penilaian 6 - Cukup Baik. 0 dari 2 ulasan" "
6 - Cukup Baik
0
Penilaian 4 - Buruk. 0 dari 2 ulasan" "
4 - Buruk
0
Penilaian 2 - Sangat Buruk. 1 dari 2 ulasan" "
2 - Sangat Buruk
1
6,0/10
Kebersihan
4,0/10
Kondisi & fasilitas properti
Ulasan
2/10 Sangat Buruk
Jean Seung
17 Feb 2024
Tidak Disukai: Kondisi & fasilitas properti
Jean Seung
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari The Chands Villa pada tanggal 20 Feb 2024
Dear Jean,Thank you for sharing your experience during your recent stay with us at The Chands. We appreciate your feedback and would like to address the concern you have raised.We apologize for any inconvenience you encountered regarding the AC noise in both Villa 101 and Villa 102. Our team, including Anik, took immediate action and thoroughly inspected the AC units in both villas. After careful assessment, we can confirm that there is no issue with AC noise in either villa. We have not received similar complaints from other guests who have stayed in these villas.We understand that the noise concern was specifically raised by the husband. As noise perception can vary from person to person, we regret any discomfort this may have caused during your stay.In light of the situation, we acknowledge the inconvenience you faced and have agreed to offer a refund for the two unused nights due to your early check-out. We hope this gesture demonstrates our commitment to guest satisfaction and resolving any issues you may have encountered.We value your feedback and aim to provide a pleasant and comfortable stay for all our guests. If there is anything else we can do to enhance your experience in the future, please feel free to reach out to us.Once again, thank you for your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,The Chands Villa