Eksterior
Cek ketersediaan

Ulasan untuk Aston Sentul Lake Resort & Conference Center

4 out of 5
Aston Sentul Lake Resort & Conference Center
Jl. Pakuan No. 03, Bogor, Sentul City, West Java

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 14 dari 41 ulasan" "
Penilaian 8 - Bagus. 18 dari 41 ulasan" "
Penilaian 6 - Cukup Baik. 5 dari 41 ulasan" "
Penilaian 4 - Buruk. 4 dari 41 ulasan" "
Penilaian 2 - Sangat Buruk. 0 dari 41 ulasan" "

8,2/10

Kebersihan

7,8/10

Staf & layanan

8,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kenyamanan kamar
Baiknya ditingkat kan kwalitas service
Proses cek in lama..seperti nya kurang personil..fasilitas sangat baik hanya kebersihan kamar ..ada lalat di 2 kamar yg kami sewa,air panas untuk mandi tidak berfungsi pd saat datang,hari ke 2 nya bru berfungsi setlah lapor Fo dl bru ditindak lanjutin,baiknya perlengakapan kamar diperiksa kelayakan nya..kami menginap di kmr 219 dan 221..kamar 219 kaki meja seperti mau lepas,di kmr 221 tercium bau angus jk ac full nyala..rasa makanan kurang memuaskan ..dr segi mau pun pengolahan..tidak seperti hotel aston lain yg pernah kami kunjungi.
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari The Management pada tanggal 3 Mar 2020
Kepada Tamu Kami yang Terhormat, Salam hangat dari Aston Sentul Lake Resort & Conference Center Kami ucapkan terimakasih atas kepercayaan Anda telah menginap bersama kami. Kami mohon maaf atas kejadian yang Anda alami sehingga menyebabkan masa berlibur Anda yang tidak maksimal. Sudah merupakan prosedur kami untuk selalu melakukan pemeriksaan kamar sebelum tamu check in, namun kedepannya kami akan lebih ekstra teliti untuk menghindari kejadian seperti ini terulang kembali. Semoga kami dapat kembali berkesempatan bertemu dengan Anda dengan pengalaman yang lebih baik. Salam, Albert Siregar

8/10 Bagus

Dewi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2019
Tanggapan dari General Manager pada tanggal 28 Mei 2019
Dear Ms. Dewi, Warmest Greetings from Aston Sentul Lake Resort & Conference Center Thank you for giving us a feedback. It's an honor for us that you have a lovely experience with us. For your next visit it would be appreciate if you tell us more about more what you feel about us. Looking forward to welcome you back again. Sincerely, Albert Siregar General Manager

10/10 Sangat Bagus

Marisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Liburan yg berkesan
Hotel bersih, kamar nyaman, kolam renang bagus, fasilitas hotel lengkap & bagus, pemandangan indah. Anak saya senang sekali ada lapangan basket di rooftop.
Menginap 2 malam pada bulan Januari 2019
Tanggapan dari Albert Siregar pada tanggal 27 Feb 2019
Kepada ibu Marisa, Salam hangat dari Aston Sentul Lake Resort & Conference Center Kami sangat berterimakasih atas ulasan yang ibu berikan atas pelayanan kami yang meninggalkan kesan yang baik selama masa menginap Anda. Tentunya, ini akan menjadi motivasi kami untuk terus meningkatkan dan mempertahankan kualitas pelayanan dari Aston Sentul. Sampai jumpa pada kunjungan anda selanjutnya. Salam Hangat, Albert Siregar General Manager

8/10 Bagus

Chandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2019
Tanggapan dari Albert Siregar pada tanggal 27 Feb 2019
Dear Mr. Chandra, Warmest Greeting from Aston Sentul Lake Resort and Conference Center. Thank you took your time to gave us a feedback It’s an honor for us that you have a lovely experience with us. For your next visit, it would be appreciated if you tell us more about more what you feel about us. Looking forward to welcome you back again. Sincerely, Albert Siregar General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Seru untuk anak anak
Lingkungan sekitar hotel sangat hijau dan asri, dengan pemandangan gunung dan danau kecil. Anak-anak bisa bermain di pinggir danau memberi makan sekelompok angsa putih. Di area belakang villa juga ada kandang kelinci dan burung. Kamar hotel bersih. Sayangnya sirkulasi kolam renang tidak baik. Selama 3 hari disana, kami dari kamar pool akses tidak melihat aktivitas pembersihan kolam renang. Padahal saat itu hotel penuh pengunjung yang sedang liburan sekolah. Akibatnya, makin hari kolam renang, terutama bagian bawah, makin buram dan kotor, meski tidak tampak dari atas atau pinggir kolam. Beberapa pojok atas langit-langit area lobby dekat booth bakery juga perlu dibersihkan.
Menginap 2 malam pada bulan Januari 2019
Tanggapan dari Albert Siregar pada tanggal 27 Feb 2019
Kepada Tamu Kami Yang Terhormat, Salam hangat dari Aston Sentul Lake Resort & Conference Center Terima kasih atas kunjungan Anda dan keluarga serta meluangkan waktu untuk berbagi pengalaman selama masa menginap Anda. Tentunya, ulasan positif Anda akan kami jadikan motivasi untuk terus mempertahankan dan meningkatkan kualitas pelayanan kami. Sekali lagi, kami ucapkan terima kasih dan sampai jumpa pada kunjungan Anda selanjutnya. Salam, Albert Siregar General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Albert Siregar pada tanggal 27 Feb 2019
Dear Our Valued Guest Warmest Greeting from Aston Sentul Lake Resort and Conference Center. Thank you took your time to gave us a feedback It’s an honor for us that you have a lovely experience with us. For your next visit, it would be appreciated if you tell us more about more what you feel about us. Looking forward to welcome you back again. Sincerely, Albert Siregar General Manager

4/10 Buruk

TimTim, Singapore

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Poor service
Service staff are not well trained and inattentive. I had to wait for an hour to get my food and drinks. When the food finally served, the food became cold. They allocate the room to me which was directly facing the construction works near the swimming pool.
Menginap 1 malam pada bulan Mei 2018
Tanggapan dari Aston Sentul Lake Resort & Conference Center pada tanggal 13 Jun 2018
Dear Mr. Timtim, First of all, please accept our sincere apologize for your unpleasant stay experience. During your meals time, we understand that it’s really annoying when you have to wait longer for the dishes you ordered and then came with the quality that we know it was supposed to be better. Furthermore, Your constructive feedback regarding service from our staff is our main concern to be developed. We also regret that our maintanance project at the poolside makes you feel uncomfortable. Thank you for your kind evaluation, Mr. Timtim, we hope we still have the chance to show you our facilities & service improvement by coming back to Aston Sentul Lake Resort & Conference Center.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great location and certainly worth the rate. When comparing with the other hotels in the area, this choice is a no-brainer.
Menginap 1 malam pada bulan Agustus 2017
Tanggapan dari Aston Sentul Lake Resort & Conference Center pada tanggal 4 Sep 2017
Dear Traveler, thank you for letting us know that our facilities and services worth the rate that you spent. We are delighted that you have a great stay experience with us. Looking forward to welcome you again in your next visit.

8/10 Bagus

teguh, s

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Hotel dengan alam yang bagus
Secara keseluruhan bagus,hotel menyenangkan dengan alamnya yang bagus dan fasilitas yang ok ,hanya sayangnya pelayanannya sangat tidak menyenangkan dimulai dengan cek in yang pelayanannya sangat lama,terus komplenan yang tidak ditanggapi dengan serius bermasalah dengan ac dikomplen dijanjikan datang 10-20menit tapi sampai cek out gada satupun teknisi yang datang,sungguh sangat disayangkan hotel sebagus itu tidak dikelola dengan sdm yang baik pula

10/10 Sangat Bagus

Merry, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Suasana yg menyenangkan
Suasana menyenangkan, anak2 senang menginap di aston sentul

8/10 Bagus

ki chul

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
단체 투숙객
단체 행사와 손님이 있어 쾌적하지는 않은 기간이었읍니다.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Faisal Fuad pada tanggal 23 Des 2023
Dear 단체 투숙객Warmest Greetings from Aston Sentul Lake Resort & Conference CenterOn this good moment, I would like to thank you for your nice review about our Hotel. It's my pleasure to have you here with us as our valuable guest. I hope your days with us were really wonderful and memorable as we always put our best to serve you.Once again thank you and see you again in on your upcoming stay with us in the near future.Warmest regard,Faisal FuadFront Office Manager

10/10 Sangat Bagus

adil

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Très bon compromis, belle vue, et petit déjeuner très varié et très copieux. Petit problème, les autocars des clients de l'hôtel font un bruit énorme la nuit, ils démarrent leur véhicule plusieurs fois et le laissent longtemps, et le matin ils klaxonnernt beaucoup pour leurs clients mais dérangent les autres clients de l'hôtel
Menginap 1 malam pada bulan November 2023
Tanggapan dari Faizal Fuad pada tanggal 4 Des 2023
Dear Mr. AdilWarmest Greetings from Aston Sentul Lake Resort & Conference CenterOn this good moment, I would like to thank you for your nice review about our Hotel. It's my pleasure to have you here with us as our valuable guest. I hope your days with us were really wonderful and memorable as we always put our best to serve you.Once again thank you and see you again in on your upcoming stay with us in the near future.Warmest regard,Faisal FuadFront Office Manager

8/10 Bagus

NATSUKI

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were all nice and friendly. There is a very little mini mart but close at 7pm. better to open until like midnight for the guests stay up late. Well that's why there is room service : )
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Management of ASTON Sentul Lake Resort pada tanggal 30 Mar 2023
Dear Natsuki San, Thank you for staying with us and We have noted your comment. We’re so glad you love to stay with us . Can’t wait to have you again in the nearest future! Regards, Management of ASTON Sentul Lake Resort & Conference Center

10/10 Sangat Bagus

Martha Dian

Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Management of ASTON Sentul Lake Resort pada tanggal 30 Mar 2023
Dear Ibu Dian Martha, Thank you for staying with us and give a good rating. We’re so glad you love to stay with us . Can’t wait to have you again in the nearest future! Regards, Management of ASTON Sentul Lake Resort & Conference Center

6/10 Cukup Baik

Weonwoo

가족 아이들과 가는거 외에는 그냥 그랬습니다
Menginap 2 malam pada bulan April 2022
Tanggapan dari ASTON Sentul Lake Resort & Conference Center pada tanggal 11 Jan 2023
Dear Mr. Weonwoo,Thank you for staying at ASTON Sentul Lake Resort & Conference Center. We appreciate your constructive feedback, we will improve our service and facilities.Looking forward to have you again in the future.Best Regards,Management ASTON Sentul Lake Resort & Conference Center.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Short trip for family
We are having gate away and so far the covit protocol is quite good in this hotel, it’s clean and the staf is friendly and very informative….
Menginap 2 malam pada bulan November 2021
Tanggapan dari Management of ASTON Sentul Lake Resort pada tanggal 30 Mar 2023
Dear Sir/Madam, Thank you for staying with us and give a good rating. We’re so glad you love to stay with us . Can’t wait to have you again in the nearest future! Best Regards, Management of ASTON Sentul Lake Resort & Conference Center

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas
Nice location outside Jakarta for short getaway.
Menginap 1 malam pada bulan April 2021
Tanggapan dari Management of ASTON Sentul Lake Resort pada tanggal 3 Jun 2021
Dear Sir/Madam, Thank you for staying with us and give a good rating. We’re so glad you love to stay with us . Can’t wait to have you again in the nearest future! Best Regards, Management of ASTON Sentul Lake Resort & Conference Center

4/10 Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
This property was a huge disappointment for me. The place looked nothing like in the photos. The photos are edited way too much and gives off the wrong impression. The price for this property was also way too high (compared to our other options). We only picked this property because we trusted these photos. We also booked queen beds and was told at the counter they had no option but to switch us to 2 single beds. We checked in at around 2:30pm, which means this wasn't due to the fact that we came late. The lady was also extremely impatient and rude. She kind of had the attitude of "yeah that's too bad. if you don't want the small beds you are welcome to leave". The breakfast restaurant was way too small for this establishment too, so it got way too crowded. It basically was not able to serve everyone.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Albert Siregar pada tanggal 3 Mar 2020
Dear Our Beloved Guest, Warmest greeting from Aston Sentul Lake Resort & Conference Center. Thank you for sharing your experience during your stay with us and we are really sorry for what you've been through. We do apologize for your unpleasant experience regarding our services. We realize that there is much more concern to be developed and to be improved, and we are committed on doing our best to reach the goal providing the best to our Guest. We hope we still can welcome you back to Aston Sentul Lake Resort & Conference Center on next visit. Best Regards, Albert Siregar General Manager

10/10 Sangat Bagus

HAN JUN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
가족 여행하기 좋은곳.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Albert Siregar pada tanggal 27 Mar 2020
Dear Mr. HAN JUN, Thank you for sharing your review during your stay at ASTON Sentul Lake Resort & Conference Center. We are glad to know that you enjoy your stay with us. We look forward to welcoming you back to Aston Sentul Lake Resort & Conference Center. Best Regards, Albert Siregar General Manager

8/10 Bagus

Kheng Wee

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Albert Siregar pada tanggal 3 Mar 2020
Dear Our Valued Guest Warmest Greeting from Aston Sentul Lake Resort and Conference Center. Thank you for sharing your feedback with us. It’s an honor for us that you have a lovely experience. For your next visit, it would be appreciated if you tell us more about more what you feel about us. Looking forward to welcome you back again. Sincerely, Albert Siregar General Manager

10/10 Sangat Bagus

Naveen

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Peaceful Location
Rooms comes with balcony facing mountains and pool. Walking distance to good coffee shops and store.
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Albert Siregar pada tanggal 3 Mar 2020
Dear Mr/Mrs. Naveen, Greetings from Aston Sentul Lake Resort & Conference Center Thank you for trusting our Hotel for your recent trip. We really appreciated your high score! We are delighted to know that you really had a pleasant stay with us and for sure we really thank to you over your reccommendation that our Hotel is a right place for family staycation. Looking forward to welcome you back in the near future. Regards, Albert Siregar General Manager

10/10 Sangat Bagus

takashi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
気持ちの良い滞在
部屋からの景色が良く、気持ちがいい滞在が出来ました。朝食もインドネシア料理も多く楽しく食べられました。
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Albert Siregar pada tanggal 3 Mar 2020
Dear Mr. Takashi, Greetings from Aston Sentul Lake Resort & Conference Center Thank you for trusting our Hotel for your recent trip, we really glad to receive this valuable feedback. We are delighted to know that you had a pleasant stay with us and really enjoyed our food especially the indonesian food. Looking forward to welcome you back in the near future. Regards, Albert Siregar General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Albert Siregar pada tanggal 6 Sep 2019
Dear Our Valued Guest Warmest Greeting from Aston Sentul Lake Resort and Conference Center. Thank you for sharing your feedback with us. It’s an honor for us that you have a lovely experience with us. For your next visit, it would be appreciated if you tell us more about more what you feel about us. Looking forward to welcome you back again. Sincerely, Albert Siregar General Manager

4/10 Buruk

Jon

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Faltaa de limpieza total y deterioro importante de las instalaciones.
Menginap 2 malam pada bulan Februari 2019
Tanggapan dari Albert Siregar pada tanggal 27 Feb 2019
Dear Mr. Jon, Warmest greetings from Aston Sentul Lake Resort & Conference Center Thank you for choosing our Hotel for your recent trip and took your valued time to share your feedback here. We took a note of your constructive feedback and surely we will passed this information to our team, please rest assured this won't happen in the next future. Looking forward to welcome you back with another better experience Best Regards, Albert Siregar General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The bathroom smells a bit.
Menginap 1 malam pada bulan Januari 2019
Tanggapan dari Albert Siregar pada tanggal 27 Feb 2019
Dear Our Valued Guest, Warmest Greetings from Aston Sentul Lake Resort & Conference Center Thank you for choosing our Hotel for your recent trip and took your valuable time to share your feedback here. We took a note of your constructive feedback and please ensure that it won't happen in the near future. We will passed this information to our team regarding to keep improve our quality of services. Looking forward to welcome you back with better experience. Best Regards, Albert Siregar General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
브랜드 호텔
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Albert Siregar pada tanggal 27 Feb 2019
Dear Our Valued Guest Warmest Greeting from Aston Sentul Lake Resort and Conference Center. Thank you took your time to gave us a feedback It’s an honor for us that you have a lovely experience with us. For your next visit, it would be appreciated if you tell us more about more what you feel about us. Looking forward to welcome you back again. Sincerely, Albert Siregar General Manager

8/10 Bagus

Pramudito, Surabaya, Indonesia

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel with remarkable mountain and hills view
Menginap 1 malam pada bulan Oktober 2018

10/10 Sangat Bagus

Se Hee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
또 묵고 싶은 호텔
스위트룸 좋았어요. 욕실도 너무 만족스러웠고요.
Menginap 4 malam pada bulan September 2018
Tanggapan dari Aston Sentul pada tanggal 26 Okt 2018
Se Hee 님, 안녕하세요. 우리와 함께 즐거운 체류 경험을했다는 것을 알면 기쁨을 이길 수 없습니다. 평가 해 주셔서 감사 드리며 곧 Aston Sentul Lake Resort & Conference Centre에서 다시 오신 것을 진심으로 환영합니다.

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Need major improvement
Room was nice, but house keeping team need major improvement. Service was so slow.... Kitchen need to work faster to anticipate the high turnover during breakfast time. When we arrived there for breakfast, there was barely anything we could eat.
Menginap 1 malam pada bulan September 2018
Tanggapan dari Aston Sentul Lake Resort & Conference Center pada tanggal 13 Sep 2018
Dear Mr Anonymous We sincerely apologize for the inconvenience you encountered on your last stay. We can imagine and understand how uncomfortable if you should wait longer for the breakfast time and came with the condition that supposed to be better and our team didn’t handle it well. We will investigate the points regarding speedity, and attitude of our team, and ensure proper follow up are taken. Above all, thank you for sharing this as our best lesson on served the Guest. We hope we are still can welcoming you back to Aston Sentul on the next future.

10/10 Sangat Bagus

Azly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Aston Sentul pada tanggal 2 Agu 2018
Dear Mr Azly Nothing can beat our joy knowing that you had an enjoyable stay experience with us. Thank you for the rating and look forward to welcome you again in Aston Sentul Lake Resort & Conference Center, soon.

8/10 Bagus

Juni

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Hotel for family's leisure
Good activities for kids, big kids playing room, outdoor feeding ducks and rabbits. Swimming pool is great.
Menginap 2 malam pada bulan Juni 2018
Tanggapan dari Aston Sentul Lake Resort & Conference Center pada tanggal 23 Jul 2018
Dear Mr/ Mrs. Juni, Nothing can beat our joy knowing that you had an enjoyable stay experience with us, especially for highlighting our indoor playground, animal feeding, and swimming pool. Thank you for the rating and look forward to welcome you again in Aston Sentul Lake Resort & Conference Center, soon.

10/10 Sangat Bagus

Sri haryani

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 12 Apr 2018
Dear Ms/Mrs. Sri Haryani, Thank you for the highest rating regarding your stay experience in Aston Sentul Lake Resort & Conference Center. We wish you had a wonderful time here and look forward to welcome you again in another chance.

6/10 Cukup Baik

nona, jakarta

Disukai: Kenyamanan kamar
Nice property but unwell maintenance
Hotel was great but bad service 1. 2nd stay but always got staff coming to the room& tell us that the room is not paid yet(weird! We booked through expedia btw) 2.breakfast was full but they got us in anyway w/o nobody finding us seats (we could’ve just ordered brfast @room if we know there is no table left;weird again) 3.jacuzzi @villa was too hot but engineering can fix it @out last day of stay(villa stay); it’s a 3 days 2 nights stay & they’ve tried to fix it since the day we got there (haha)
Menginap 2 malam pada bulan Maret 2018
Tanggapan dari General Manager pada tanggal 12 Apr 2018
Dear Mrs/Ms. Nona, Please accept our apology for inconveniences you encountered on your last stay. We took note from your review regarding our staff courtesy, breakfast service, and facilities in villa. We thank you for your review, those points give us deeper lesson and understanding of what Guests are expecting. Thank you once again, Mrs/Ms. Nona, the team would be happy to assist you whenever you come back to Aston Sentul Lake Resort & Conference Center.

8/10 Bagus

Chandra

Disukai: Kebersihan, staf & layanan
Food excellent but aircon not cool enough
Weather not so cool and aircon not cool also. I booked suite room 632 but service its not like suite guess. Breakfast have variety food and nice taste.
Menginap 2 malam pada bulan Maret 2018
Tanggapan dari General Manager pada tanggal 12 Apr 2018
Dear Mr. Chandra, Thank you for you kind feedback. However, we are apologize for the inconvenience of air conditioner in your room. The team will do investigation about point that make our guest uncomfortable and we will make sure that immediately improvement will be taken. Thank you for sharing this as our best lesson on serving the Guest. We hope we are still can welcoming you back to Aston Sentul on the next future.

6/10 Cukup Baik

nona, jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice hotel but the room has no central AC
Room is nice n spacious but the AC is not central so it took very long to get cold. Late check out is only 30 min extra time The breakfast is very nice though. Overall is not bad but a bit pricey for this fascilities.
Menginap 1 malam pada bulan Maret 2018
Tanggapan dari General Manager pada tanggal 12 Apr 2018
Dear Mrs/Ms. Nona, Allow us to apologize for inconvenience you encountered because the air conditioner didn't work as you expected. Our team is investigating that issue. We thank you for your review for that such giving us deeper lesson and understanding of what Guests are expecting compare between amount that has been charged and the services that are offered. Thank you once again, the team would be happy to assist you whenever you come back to Aston Sentul Lake Resort & Conference Center.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan September 2017
Dear Traveler, Thank you for the Four Star you have given us. We strive to keep giving our heartfelt service and surely look forward to welcome you back at Aston Sentul Lake Resort & Conference Center. Best Regards, Albert Siregar General Manager

8/10 Bagus

Akbal, Singapore

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
On checking in we were told that there were no rooms with two single beds but all king size bed. there were four of us guys and we need our own beds and i had specifically requested thru expedia that we wanted two single beds in both rooms but yet we were told that there was none. I had to make a hue and cry to see the manager and we were made to wait for more than half an hour and finally told that they manage to get the rooms with two single beds each. Why? If we did not insist we would have landed with the one king size bed in each room. Why must this happen and I really hope it will not happen again in the future as I still intend to come back as Aston Sentul is a good hotel.

8/10 Bagus

Donny

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Family Vacation Hotel
The hotel was great, nice room, comfy bed, great shower, good breakfast. But we have a difficulties of having an extrabed, and it took 30 mins to check in and check out due to the peak weekend.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

6/10 Cukup Baik

essam

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kenyamanan kamar
تكييف الغرف والثلاجة للأسف سيئين جداً

10/10 Sangat Bagus

Juliana, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
the right place for relax
the hotel clean, big room, bed comfort and view not bad