Kolam renang outdoor musiman, dengan pengawal renang di properti
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Ulasan untuk Alva Hotel By Royal

5 out of 5
Alva Hotel By Royal
1 Yuen Hong Street, Sha Tin

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 553 dari 1006 ulasan" "
Penilaian 8 - Bagus. 353 dari 1006 ulasan" "
Penilaian 6 - Cukup Baik. 68 dari 1006 ulasan" "
Penilaian 4 - Buruk. 17 dari 1006 ulasan" "
Penilaian 2 - Sangat Buruk. 15 dari 1006 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,8/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Sandy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Guest rooms are well designed, stylish and comfortable. Staff are friendly and helpful. I feel safe in the hotel. Mizutani Japanese restaurant is very outstanding, I was very impressed by its high quality food, comfortable environment and excellent service. I will definitely stay with Alva again when I visit Hong Kong next time.
Menginap 13 malam pada bulan Mei 2024
Tanggapan dari Derek But pada tanggal 28 Mei 2024
Dear Sandy,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Marty

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fantastic hotel. Great location, lovely staff and very comfortable rooms. Nothing but good things to say about it.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Derek But pada tanggal 27 Mei 2024
Dear Marty,Many thanks for your excellent review! It is great to know that you had a wonderful stay and enjoyed all aspects of ALVA HOTEL BY ROYAL and. We hope to see you again soon, and please do not hesitate to let me know if I can be of any assistance with your future stays.Kind regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

8/10 Bagus

Kitty

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Accommodatie ligt in een rustige omgeving. Op loopafstand restaurants, shopping centre en openbaar vervoer. Het hotel heeft ook shuttle service naar metrostation en naar new town plaza in Shaton.
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Derek But pada tanggal 10 Mei 2024
Dear Kitty,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bagus

Shek lun

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Smell of fragrance in lobby and lift area needs a change. Does not provide room accessories - shaver
Menginap 6 malam pada bulan April 2024
Tanggapan dari Derek But pada tanggal 8 Mei 2024
Dear Shek lun,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Keith

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ni l
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Derek But pada tanggal 7 Mei 2024
Dear Keith,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Enrique

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Highly recommended
Menginap 3 malam pada bulan April 2024
Tanggapan dari Derek But pada tanggal 2 Mei 2024
Dear Enrique,Many thanks for your excellent review! It is great to know that you had a wonderful stay and enjoyed all aspects of ALVA HOTEL BY ROYAL and. We hope to see you again soon, and please do not hesitate to let me know if I can be of any assistance with your future stays.Kind regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Leesa Yin Fong

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and clean.
Menginap 10 malam pada bulan April 2024
Tanggapan dari Derek But pada tanggal 2 Mei 2024
Dear Leesa Yin Fong,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Cindy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel. Clean and spacious room. Quiet area. I didn't get view of the river side , just view of mountain, roads and buildings, not a problem as we only in hotel room to sleep we were out every day. Love that you get kettle and fridge. All staff professional and friendly. I would stay here again.
Menginap 8 malam pada bulan April 2024
Tanggapan dari Derek But pada tanggal 26 Apr 2024
Dear Cindy,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

6/10 Cukup Baik

Ken

Tidak Disukai: Kebersihan, staf & layanan
Is ok probably won’t stay here again. Their sister hotel royal park is better
Menginap 3 malam pada bulan April 2024
Tanggapan dari Derek But pada tanggal 22 Apr 2024
Dear Ken,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

PO YUK JOUIE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s a great place to stay 👍
Menginap 2 malam pada bulan April 2024
Tanggapan dari Derek But pada tanggal 22 Apr 2024
Dear PO YUK JOUIE,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

PO YUK JOUIE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel makes for a very luxurious experience, providing good quality and service.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Derek But pada tanggal 18 Apr 2024
Dear PO YUK JOUIE,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

2/10 Sangat Buruk

Cecilia

Smelly bed like old ppl
Menginap 1 malam pada bulan April 2024
Tanggapan dari Derek But pada tanggal 16 Apr 2024
Dear Cecilia,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

NATTHAMON

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel conditions is good. Service is also good. There is shuttle bus to MTR station (fix schedule) There is minimart (7-Eleven) at hotel
Menginap 1 malam pada bulan April 2024
Tanggapan dari Derek But pada tanggal 9 Apr 2024
Dear NATTHAMON,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bagus

Becky

Menginap 1 malam pada bulan April 2024
Tanggapan dari Derek But pada tanggal 23 Apr 2024
Dear Becky,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Yun Choi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The washer for shower was broken, otherwise is perfect.
Menginap 22 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 28 Mar 2024
Dear Yun Choi,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bagus

Pinchao

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
There is smoke smell in room
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Derek But pada tanggal 14 Mar 2024
Dear Pinchao,Thank you for posting a review of your stay at ALVA HOTEL BY ROYAL.Please accept my apologies on the smoke smell detected in your room that we had fallen short of your expectation. I have shared your feedback with the teams concerned for review for our improvement on the facilities.I do hope you will reconsider and stay with us again to give us the opportunity to deliver to you a much more pleasant experience.Yours sincerelyDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

jay

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good stay nice
Tanggapan dari Derek But pada tanggal 11 Mar 2024
Dear Jay,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Kar Kiu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 29 Feb 2024
Dear Kar Kiu,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bagus

Tze

Disukai: Kebersihan, staf & layanan
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 29 Feb 2024
Dear Tze,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bagus

Rafael

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 29 Feb 2024
Dear Rafael,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Sharaid

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
rooms big for hong kong. bus stop is right outside hotel.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 27 Feb 2024
Dear Sharaid,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

KWOK CHU

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 27 Feb 2024
Dear KWOK CHU,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

6/10 Cukup Baik

LEUNG

Menginap 13 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 26 Feb 2024
Dear Leung,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Paolo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 20 Feb 2024
Dear Paolo,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

6/10 Cukup Baik

Michael

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Room was filthy with previous guests hair all over the carpet and layer of dusts on all area. Hotel also uses scents on all floors, which is too overwhelming for us. Room’s air conditioner was weak as it never goes below 22C over a two weeks period, no matter what you set on thermostat. Body wash and shampoo are no name brand which is unusual for a 4-5 stars hotel, we ended up getting our own body wash after a few days as it causes itchy skin. Location is terrible with very limited public transportation around and far from MTR or major transportation hub. Other than their hotel’s own cafe and restaurants, there is only one store within a 10 minute walking radius. Staff are friendly and professional even with demanding hotel guests.
Menginap 14 malam pada bulan Januari 2024
Tanggapan dari Derek But pada tanggal 19 Feb 2024
Dear Michael,Thank you for taking the time to write a review of your stay with us.We are deeply concerned that in some areas we had fallen short of your expectation. I have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavour to provide excellent service and facilities for our guests.Thank you once again for sharing your experience, and we look forward to welcoming you back for another enjoyable stay.Yours sincerelyDerek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bagus

LAI YI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nothing
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 16 Feb 2024
Dear Lai Yi,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Karel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Happy to have stayed in your hotel, I also liked the biking possibility in the area. For sure I will return to your hotel when I am back in Hong Kong.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 16 Feb 2024
Dear Karel,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bagus

Wai Kwan

Tanggapan dari Derek But pada tanggal 15 Feb 2024
Dear Wai Kwan,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

LEUNG

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 14 Feb 2024
Dear Leung,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

wingso

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 14 Feb 2024
Dear Wingso,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Raz

Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Derek But pada tanggal 25 Mar 2024
Dear Raz,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Grace

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Derek But pada tanggal 25 Mar 2024
Dear Grace,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

KWOK CHU

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sammy Yip pada tanggal 7 Feb 2024
Dear KWOK CHU,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

jay

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
good and nice
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sammy Yip pada tanggal 5 Feb 2024
Dear Jay,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

KA HEI

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sammy Yip pada tanggal 5 Feb 2024
Dear Ka Hei,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Wai Kwan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 14 malam pada bulan Januari 2024
Tanggapan dari Sammy Yip pada tanggal 1 Feb 2024
Dear Wai Kwan,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

wingso

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Sammy Yip pada tanggal 29 Jan 2024
Dear Wingso,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

2/10 Sangat Buruk

Jessica

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Derek But pada tanggal 25 Mar 2024
Dear Jessica,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Waraporn

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sammy Yip pada tanggal 24 Jan 2024
Dear Waraporn,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Great Experience - will be back
First time I've stayed at the hotel and can't find anything to fault it, though was disappointed that the pool was being serviced (could have done with email to let me know - given it's a 5* hotel). Had been looking forward to a roof top morning swim each day. Concierge service was very good trying to find us a larger taxi, helpful and friendly. Did not have time to eat in the restaurants. Nearest MTR (tube/local train), was 10mins walk away, there is a SevenEleven at the base of the hotel. Though it's in the New Territories, you have to get the Red taxis rather than Green ones (same price - cheap).
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Alva Hotel By Royal pada tanggal 23 Jan 2024
Dear Valuable Guest,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. Kindly allow us to apologize for the inconvenience caused by the suspension of the swimming pool. Thank you again for your valuable feedback and we hope to have the pleasure of welcoming you back again soon.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Bagus

Leong

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Sammy Yip pada tanggal 15 Jan 2024
Dear Leong,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Bagus

KWOK CHU

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sammy Yip pada tanggal 11 Jan 2024
Dear Kwok Chu,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Bagus

Waicho

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
环保理念很好，但摆在水煲前的环保提示牌太小，不容易留意到，因本人昨晚入住时，楼下seven巳關舖,搞到成晚無水饮(今早發现指示牌時已太迟)
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari 叶家健上 营运总监 帝逸酒店 pada tanggal 10 Jan 2024
亲爱的宾客，感谢你的宝贵分享，很遗憾我们的服务并未达至您的期望，我们十分重视您的意见，并将传达至相关部门并进行改善，期待您的再次莅临。叶家健上 营运总监帝逸酒店

10/10 Sangat Bagus

Emelda

Menginap 8 malam pada bulan Desember 2023
Tanggapan dari Sammy Yip pada tanggal 29 Jan 2024
Dear Emelda,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Bagus

Wai Kang

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sammy Yip pada tanggal 11 Jan 2024
Dear Wai Kang,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Ming Fai

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sammy Yip pada tanggal 11 Jan 2024
Dear Ming Fai,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Bagus

Ka Yan

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bathroom setting not good... shower head and shower function very hard to use
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sammy Yip pada tanggal 11 Jan 2024
Dear Ka Yan,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Cornelia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Sammy Yip pada tanggal 11 Jan 2024
Dear Cornelia,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sammy Yip pada tanggal 4 Jan 2024
Dear Valuable Guest,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Sangat Bagus

Dale

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All staff were truly amazing. Facilities were perfect.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sammy Yip pada tanggal 2 Jan 2024
Dear Dale,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL