Resepsionis

Ulasan untuk Ascott Orchard Singapore

5 out of 5
Ascott Orchard Singapore
11 Cairnhill Road, Singapore

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 162 dari 297 ulasan" "
Penilaian 8 - Bagus. 104 dari 297 ulasan" "
Penilaian 6 - Cukup Baik. 16 dari 297 ulasan" "
Penilaian 4 - Buruk. 9 dari 297 ulasan" "
Penilaian 2 - Sangat Buruk. 6 dari 297 ulasan" "

8,8/10

Kebersihan

8,4/10

Staf & layanan

9,0/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Trisula

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari With Heartfelt Appreciation pada tanggal 1 Jan 2024
Dear Trisula,Greetings! Thank you for taking the time to leave us a perfect rated review for your stay experience at our centrally located serviced residence. We are thrilled you and your lovely family had a wholly enjoyable and comfirtable stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! –With your recent experience at our serviced residence, all of us truly Ascott Orchard will now be your choice lodging whenever your travels bring you and your family back to our city-state, and you will recommend us to your family and friends back home. If there is anything we may assist you with your stay, please do not hesitate to let us know as we would be most glad to be of assistance to you. --It has truly been our great privilege and pleasure to have been of service to you and your lovely family at our serviced residence, and all of us look forward to being of service to you again. We are at your service, and we wish all of you well. ---Thank you for your valued support. ----Kind regards,The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2019
Tanggapan dari With Heartfelt Appreciation pada tanggal 14 Mar 2019
Dear Vlaued Guest, Greetings from your team at Ascott Orchard Singapore and thank you for awarding a perfect rating for your stay at our premier-luxe serviced residence! We are delighted to learn you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to always deliver excellent service and be the best in our industry. All of us sincerely thank you for your valued patronage. It has truly been our great pleasure to have been of service to you and we look forward to welcoming you back for more enjoyable and comfortable stays with us. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tempat yang strategis
Kebersihan kamar baik dan dekat dengan orchad road, akses conection dgn mall paragon membuat lebih nyaman.
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari With Heartfelt Appreciation pada tanggal 27 Des 2018
Dear Valued Guest, Greetings from the team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence for your recent holiday in Singapore. We are delighted you enjoyed your stay with us. All of us are indeed heartened to learn you have found our location with close proximity to many shops and restaurants, and we sincerely hope Ascott Orchard will now be your choice lodging whenever your travels bring you back to Singapore. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sound Insulation Problems but Taken Care Swiftly
Had problems with rooms upstairs/next door making too much noise at night. I was transferred to another room right away with the help of Samuel (who was on duty that night). I really appreciate Samuel for his attentive and responsive attitude.
Tanggapan dari With Heartfelt Appreciation pada tanggal 11 Apr 2017
Dear Valued Resident, Greetings from the management at Ascott Orchard Singapore! Firstly, we sincerely apologise for the inconvenience and discomfort caused to you by the noisy revelling from merry making residents in the neighbouring and above Suites. Kindly allow us to assure you we have a strict "No-party" policy at our serviced residence as we respect all of our residents' privacy and comfort, however, we humbly admit although we make some of our residents sign a form informing them of this policy, there may be some cases whereby our team may not be able to control such situations as we are unadvised of the disturbance our other residents experience. Kindly allow us to share that our team would request for all unregistered guests to leave our premises if a Suite has been found to be a "Party-room" and we strictly adhere to our maximum occupancy capacity according to our Suite type. We are truly sorry our team was unaware of the situation and we sincerely apologise for the discomfort caused to you. We sincerely thank you for letting us know and allowing us to manage the 2 Suites where the noisy merriment continued until your call to inform us. We sincerely thank you for your kind recognition and mention for our Ascott Host Samuel's attentive and responsible handling of your feedback. All of us are indeed happy to learn Samuel had successfully managed to recover your stay experience and we assure you we shall be commending Samuel for his adept and prompt attention to your feedback. We sincerely hope this inopportune experience will not detract you from staying with us again as we truly wish to create a faultlessly enjoyable and comfortable stay for you the next time around. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back soon. Thank you. Kind regards, Cynthia Lim, Resident RelationsMana

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 6 Mar 2017
Dear Valued resident, Greetings from the team at Ascott Orchard Singapore! We sincerely thank you for rating your recent stay at our serviced residence and for awarding us with a perfect rating. All of us are delighted you had a wholly enjoyable and comfortable stay and we sincerely you will share your stay experience with your friends and family. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back for several more great stays with us. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 Sangat Bagus

Danny

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Updated property. Walkable to many dining and shopping areas. Great amenities. Convenient check-in and willing to easily catering to guests' needs.
Menginap 1 malam pada bulan April 2024
Tanggapan dari With Heartfelt Appreciation pada tanggal 19 Apr 2024
Dear Danny, --Greetings! Thank you for taking the time to share this heartwarming review on your stay experience with us and for letting us know you and your family are enjoying your stay at our strategically located serviced residence. --We are truly humbled and appreciative of your lovely compliment on our team’s service and we are indeed glad their service is contributing to the success of your stay with us. –Please be assured your stay experience is very important to us. If there is anything we can do to assist you and your family during your stay, please do not hesitate to let us know as we would be most glad to be of assistance to you. --It is truly our great pleasure and privilege to be of service to you and your family. We are at your service, and we wish all of you well. --Kind regards,The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Ma Jemelyn

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari With Heartfelt Appreciation pada tanggal 11 Mar 2024
Dear Ma Jemelyn , --Greetings from Ascott Orchard Singapore! Thank you for your valued support for our strategically located serviced residence and for taking time to review your stay with us. We are delighted you have awarded a perfect rating for your stay experience at our premier-luxe serviced residence as it shows us you had a wonderful stay with us. ---With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance. --Thank you for giving us the great pleasure and privilege of hosting you at our serviced residence. --We are at your service, and we wish you well. ---Kind regards, --The management of Ascott Orchard Singapore

8/10 Bagus

LI LIAN

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari With Heartfelt Appreciation pada tanggal 3 Feb 2024
Dear LI LIAN, --Greetings and welcome back! --Thank you for your valued support for Ascott Orchard. We are heartened to learn you and your partner had an enjoyable and comfortable stay with us. --It has truly been our great pleasure and privilege to have been of service to you and your partner. All of us earnestly look forward to welcoming both of you back. --We are at your service, and we wish you and your partner well. --Kind regards,The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Like my second home
Everything was so good, specially location.
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari With Heartfelt Appreciation pada tanggal 25 Des 2023
Dear Valued Guest,Greetings from Ascott Orchard Singapore and Merry Christmas! Thank you for choosing our strategically located serviced residence. We are delighted you and your lovely family enjoyed all aspects of your 5 nights stay with us, and you found our location with proximity to many eateries and shopping malls convenient. All of us sincerely hope you and your family enjoyed the festive streetlight-up and decoration along Orchard Road. –Thank you for giving us the great privilege and pleasure to have been of service to your lovely family and you during your recent holiday in our city-state, and we truly hope Ascott Orchard remains as your choice accommodation whenever you and your family are back in Singapore. –All of us have truly enjoyed being of service to you and your lovely family, and we earnestly look forward to welcoming you back in the future. We are at your service, and we all of you well. ---Kind regards,The management of Ascott Orchard Singapore

8/10 Bagus

Darunee

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Staff are really responsive and friendly, could be slight improvement for room cleanliness
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari With Sincere Apologies pada tanggal 8 Des 2023
Dear Darunee,Greetings. Thank you for taking the time to share your recent stay experience at our serviced residence and for letting us know you enjoyed your stay with us. –We sincerely apologise for the disappointment caused to you by the shortfall in our cleaning service. Please be assured our Housekeeping Manager will investigate and counsel her team member who was responsible for the upkeep of the 8th level Studio Executive suite assigned for your stay. All of us sincerely hope this distraction during your recent stay at our serviced residence will not deter you from staying with us again. –Thank you for giving us the great privilege and pleasure of hosting you at our serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. --Kind regards,The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Value for money
We had a really great stay at Banyan Tree. The room was better than we had expected and the staff were really attentive and caring. It wasn't the cheapest but was worth the money.
Menginap 4 malam pada bulan September 2023
Tanggapan dari With Heartfelt Appreciation pada tanggal 28 Sep 2023
Dear Michael,Greetings! Thank you for your valued support for our strategically located serviced residence and for taking time to review your stay with us. We are delighted your lovely family and you had a wonderful 4 nights stay experience with us, and you like the ambiance and décor of the 11th level two-bedrooms suite you stayed in. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for fuelling our passion to serve! --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance. --Thank you for giving us the great pleasure and privilege to have been of service to you and your lovely family. All of us earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Chris

Disukai: Kebersihan, kondisi & fasilitas properti
They have a covered linkto Paragon shopping centre
Menginap 1 malam pada bulan September 2023
Tanggapan dari With Heartfelt Appreciation pada tanggal 28 Sep 2023
Dear Chris,Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you had a great stay with us. --We are indeed heartened to learn you find our residence’s location at the fringe of bustling Orchard Road with proximity to many eateries, shopping malls and having the link-bridge connecting our residence to Paragon convenient and an added value. --With your recent stay, we sincerely hope our serviced residence will be your favourite lodging whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. –Thank you for giving us the great privilege and pleasure of being of service to you and we earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. We truly appreciate your valued support. --Kind regards,The management of Ascott Orchard Singapore

2/10 Sangat Buruk

YOUNGHO

Menginap 4 malam pada bulan Juni 2023
Tanggapan dari With Sincere Apologies pada tanggal 27 Jun 2023
Dear YOUNGHO,Greetings. We deeply regret to learn you have been dissatisfied with your 4 nights stay at our serviced residence and we are truly sorry for the disappointment caused to you and your lovely family. ------Please allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. ------Regrettably, as you have not provided us with any details regarding your stay experience and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements.-------We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you and your family. We are at your service, and we wish all of you well. Thank you.------Kind regards,The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Andreas

Menginap 4 malam pada bulan Januari 2023
Tanggapan dari With Heartfelt Appreciation pada tanggal 7 Mar 2023
Dear Andreas,Greetings! Thank you for awarding a perfect rating for your recent stay at our centrally located serviced residence. We are thrilled to learn your lovely partner and you had an awesome stay with us, and we sincerely hope our serviced residence will now be your choice accommodation whenever your travels bring you back to our city-state. ----All of us have truly enjoyed being of service to you and your partner, and we genuinely look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support.----Kind regards,The management of Ascott Orchard Singapore

8/10 Bagus

stewart

Disukai: Kenyamanan kamar
Check-in was a breeze. I have issues with the shower water heater, though. They tried to fix it but still no warm water.
Menginap 4 malam pada bulan November 2022
Tanggapan dari With Sincere Apologies pada tanggal 7 Des 2022
Dear Stewart,Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our centrally located serviced residence and for reviewing your experience staying with us. We are heartened to learn you enjoyed most aspects of your 4-nights stay with us. We sincerely apologise for any discomfort or inconvenience caused to you by the faulty water heater in the 6th level Studio Premier suite assigned for your stay and we truly hope this inopportune incident will not deter you from staying with us again. It has been our great privilege and pleasure to have been of service to you and all of us earnestly hope to welcome you back in the future, giving us an opportunity to create a faultlessly enjoyable and comfortable stay experience for you. We are at your service, and we wish you well. Thank you. ----Kind regards,The management of Ascott Orchard Singapore

8/10 Bagus

stewart

Disukai: Kebersihan
everything went on smoothly. The room phone is not working
Menginap 4 malam pada bulan Oktober 2022
Tanggapan dari With Heartfelt Appreciation pada tanggal 25 Okt 2022
Dear Stewart,Greetings from your friendly team at Ascott Orchard and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us you had an enjoyable and comfortable stay with us. We sincerely apologise for the disappointment and inconvenience caused to you by the faulty phone in the Studio Executive suite assigned for your stay. Please allow us to assure you we have traced the 16th level suite and we shall be investigating, in addition to carrying out the needed corrective works. ----All of us sincerely hope this slight distraction in your stay will not deter you from staying with us again as we truly wish to create a wholly enjoyable and comfortable stay for you. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. –Kind regards,The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Jae-Hyon

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2022
Tanggapan dari With Heartfelt Appreciation pada tanggal 28 Nov 2022
Dear Jae-Hyon,Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your recent stay at our centrally located serviced residence and for awarding a perfect rating for your experience at our serviced residence. We are delighted you had a wholly enjoyable and comfortable 2-nights stay with us, and you like the décor and ambiance of our suites and facilities. ---All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards, The management of Ascott Orchard Singapore

4/10 Buruk

Elly, Ocala

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The room is too small, air conditioning blows directly to the bed and in my friend's room the room was freezing even she put the temperature at 24. Water heater didn't work properly. We paid as much as the room in ordinary hotel but didn't get the same service as what get usually in hotels. The category of room we stayed was studio, but it's actually a de luxe or basic room in hotels. In general, this property is a disappointment. However, we stayes there in 2 br suite 2 years ago. It was quite nice. To me, the studios category rooms are not recommendable. Better stay in hotels.
Menginap 5 malam pada bulan Maret 2022
Tanggapan dari With Sincere Apologies pada tanggal 28 Mar 2022
Dear Elly, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment and discomfort caused to you by the air-conditioning units and water heater in your friend’s or your Studio Executive units on the 13th level. Please allow us to assure you our various management teams shall be investigating and carrying out the needed corrective works, in addition to reviewingour processes to ensure such inopportune incidents will be averted in the future. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you and recover your trust in our residence and service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari With Heartfelt Appreciation pada tanggal 9 Jan 2022
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore and thank you for reviewing your stay at serviced residence. We are delighted to learn you have awarded a perfect rating for your stay experience as it shows us you have been happy staying with us. With your recent experience staying with us, we sincerely hope Ascott Orchard will be your choice serviced residence in Singapore, and you will recommend us to your family and friends. It has been our great pleasure being service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore

6/10 Cukup Baik

cazuin

Bepergian bersama keluarga
Tidak Disukai: Kenyamanan kamar
Not worth for money
The room aircon sounds loudly at night ..cant sleep at all.. Mattress a bit old
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari With Sincere Apologies pada tanggal 8 Jan 2022
Dear cazuin, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. We would like to assure you we shall be trying to trace your reservation and our various management teams shall be carrying a thorough investigation and upon conclusion of our findings, we shall seek improvements in the areas we lack. While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. Thank you for staying with us. Kind regards, The management of Ascott Orchard

10/10 Sangat Bagus

Trevor

Disukai: Kebersihan, kenyamanan kamar
Comfortable and clean rooms
Great service and friendly and helpful staff. Rooms were clean and comfortable.
Menginap 3 malam pada bulan Desember 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 4 Jan 2022
Dear Trevor, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our centrally located serviced residence and for taking time to review your stay with us. We are delighted you had a great stay with us and you like the ambiance and decor of our suites. All of us are indeed thrilled to learn you enjoyed our service and we are truly grateful for your lovely compliment. Thank you for making us feel valued too! It has been our great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Bagus

Woon Woon

Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 28 Des 2021
Dear Woon Woon, Greetings from your friendly team at Ascott Orchard Singapore and thank you for choosing our serviced residence. We are indeed thrilled to learn you had a pleasant stay with us and we sincerely hope to welcome you back for more enjoyable and comfortable stays with us. It has been our great privilege and pleasure to have been of service to you and we look forward to being of service to you again soon. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Amran

Menginap 3 malam pada bulan Desember 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 15 Des 2021
Dear Amran, Greetings from your friendly team at Ascott Orchard Singapore. Thank you for reviewing your stay at our centrally located serviced residence with a perfect rating. We are delighted you had a wholly enjoyable and comfortable stay with us. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Bagus

Youngsek

Disukai: Kenyamanan kamar
Menginap 6 malam pada bulan Oktober 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 9 Des 2021
Dear Youngsek, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our premier-luxe serviced residence and for letting us know you had an enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you and all of us at Ascott Orchard earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Kenneth

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 10 Des 2021
Dear Kenneth, Greetings from Ascott Orchard Singapore! Thank you for giving us the great privilege and pleasure to have been of service to you at our premier-luxe services residence. We are delighted you had a wholly enjoyable and comfortable stay with us and we sincerely hope you will now make Ascott Orchard your favourite lodging choice in Singapore. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming back for more enjoyable and comfortable stays at our services residence. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

4/10 Buruk

Daniel, Seoul

Menginap 2 malam pada bulan November 2021
Tanggapan dari With Sincere Apologies pada tanggal 27 Mar 2022
Dear Daniel, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your experience with our service and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, The management of Ascott Orchard Singapore

4/10 Buruk

philip

Traveler bisnis
Disappointing stay. The "suites" are 30sqm which is the size of a 4 star hotel, but the room rate was at serviced apartment levels.The staff were disinterested and unhelpful. The room was worn and the shoe rack for the next door room unhygienic. I would not recommend staying at this accommodation.
Menginap 2 malam pada bulan November 2021
Tanggapan dari With Sincere Apologies pada tanggal 6 Des 2021
Dear philip, Greetings. We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we sincerely apologise for the disappointment and discomfort caused to you by the shortfalls in our service. We truly appreciate your valuable feedback and following your feedback, we would like to assure you our various management teams shall be investigating, and we shall definitely focus our efforts in the areas we lack. All of us truly hope you will us an opportunity to recover your lackluster stay experience and allow us to change your impression of our service. It is our earnest wish you to welcome you back, giving us the opportunity to create a better stay experience for you. We are at your service. Thank you. Kind regards, The management of Ascott Orchard

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Ridiculous front desk team!!!
Hotel was superb. But front desk staffs were not honest, irresponsible. Supervisors inefficient, can’t really settle problems. Wasted my 2 hours and in the end say they can’t do anything. Their staff was at fault but they cover it up for her just because they don’t want to settle a simple problem. Such a big hotel telling guests there is nothing they can do? LMAO ~
Menginap 2 malam pada bulan November 2021
Tanggapan dari With Deepest Regret pada tanggal 1 Des 2021
Dear Anonymous, We deeply regret to learn you have been dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Following your feedback, we would like to assure you our management shall be investigating, and we shall definitely focus our efforts in the areas we lack. While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Well equipped kitchenette. Good location.
Menginap 14 malam pada bulan Oktober 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 5 Nov 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you had a great stay with us, and you like the ambiance and décor of our suites. All of us are also heartened to learn you find our strategic location on the fringe of bustling Orchard Road convenient due to its proximity to many malls, eateries and shops ---- From your recent experience staying with us, we truly hope Ascott Orchard will your choice residence in Singapore whenever you need a short respite from your busy schedule and that you will also recommend us to your family and friends. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. ---- Kind regards, The management of Ascott Orchard Singapore

8/10 Bagus

Trina

Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 28 Okt 2021
Dear Trina, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for awarding your stay at our centrally located serviced residence with a high rating. We are heartened to learn you had an overall enjoyable and comfortable stay with us. Thank you for giving us the great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our serviced residence. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Bagus

Adrian

Disukai: Kebersihan, kenyamanan kamar
3d2n stay at Ascott Orchard
Room was perfect, bathroom was spacious and clean. check was fuss free and quick. Housekeeper provided us with sufficient waters and cleaning supplies as we chose not to clean up for our room. Swimming pool only have 4 people and we get to have a lot of room to swin around. Terrific staycation!
Menginap 2 malam pada bulan Oktober 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 18 Okt 2021
Dear Adrian, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your 2-nights' stay at our serviced residence and for letting us know you had a terrific stay with us. We are delighted you liked the décor and ambiance of our suites and facilities. With your recent experience staying with us, we sincerely hope you will choose our serviced residence whenever you need a short respite from your busy schedule, and you will also recommend us to your family and friends. Thank you for giving us the great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Jing Rui

Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 14 Okt 2021
Dear Jing Rui, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us our service, facilities and products met your expectations, and you had a wholly enjoyable and comfortable stay with us. Thank you! With your recent experience at Ascott Orchard, we sincerely hope our serviced residence will now be your choice lodging whenever you wish to take a short respite from your busy schedule or when you wish to celebrate a momentous occasion. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Charmaine

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 20 Sep 2021
Dear Charmaine, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us our service, facilities and products met your expectations, and you had a wholly enjoyable and comfortable stay with us. With your recent experience at Ascott Orchard, we sincerely hope our serviced residence will now be your choice lodging whenever you wish to take a short respite from your busy schedule or when you wish to celebrate a momentous occasion. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
All was good
Menginap 4 malam pada bulan Agustus 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 23 Agu 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our centrally located serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us you had a wholly enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us and we invite you to contact us if there is anything we may assist with your future stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Danissa Angela Vanegas de

Menginap 5 malam pada bulan Agustus 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 2 Jan 2022
Dear Danissa Angela Vanegas, Greetings from Ascott Orchard. Thank you for giving us the great privilege and pleasure of hosting you at our services residence and for reviewing your stay with us. We are thrilled to learn you had a wholly enjoyable and comfortable stay with us and we sincerely hope Ascott Orchard will your choice services residence in Singapore. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Dorothy

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Menginap 4 malam pada bulan Juli 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 19 Agu 2021
Dear Dorothy, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for awarding a perfect rating for your stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. With your recent experience staying with us, we sincerely hope you will make our residence your choice accommodation in our garden-city and you will recommend us to your family and friends. Thank you for giving us the great pleasure and privilege of hosting you. All of us earnestly look forward to welcoming you back and be of service to you again soon. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The location was a definite plus, there were good amenities nearby. The room was clean and pleasant. However the aircon didn’t stay cold long enough and the bed kept creaking each time we moved so it wasn’t a memorable experience for us even though it was our honeymoon staycation.
Menginap 2 malam pada bulan Juli 2021
Tanggapan dari With Sincere Apologies pada tanggal 18 Jul 2021
Dear Valued Guest, Greetings and congratulations on your recent marriage. The team at Ascott Orchard sincerely thanks you for choosing our centrally located serviced residence for your honeymoon staycation and for reviewing your stay with us. We are truly sorry for the disappointment and discomfort caused to your spouse and you by the faulty air-con system and bed in the suite assigned for your stay. Please be advised we have traced the 07thg level Studio Executive suite you stayed in, and our Engineering team shall be carrying out the needed corrective works. Additionally, our Housekeeping and Engineering management teams shall also be investigating why these faults were not detected prior to your stay and they shall be counselling their team members concerned.--- All of us sincerely hope the inopportune detractions in your recent stay with us will not prevent you from returning to stay with us again as we truly wish to create a better stay experience for you. Should you have any future bookings at our serviced residence, we would like to invite you to contact us as we would be most glad to be of assistance to you and ensure the suite assigned for your stay is well prepared. It has been our great pleasure to have been of service to your lovely wife and you and, all of us earnestly look forward to welcoming you, giving us the chance to recover your trust in our service and residence. --- Last but definitely not least, all of us at Ascott Orchard sincerely wish your spouse and you a lifetime of love and happiness as you embark on your journey as a wedded couple..--- Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Wendy

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Room staying face the pool, really like the view
Like the pool design
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 13 Jul 2021
Dear Wendy, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a perfect score for your stay with us as it shows us you had an enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Koh

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Well maintained hotel
Smooth check-in
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 9 Jul 2021
Dear Koh, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our premier-luxe serviced residence and for letting us know you had a wholly enjoyable and comfortable stay with us. We are indeed heartened to learn you have been impressed with the service extended by our team. Your compliment has definitely brought great encouragement to them to strive for service excellence and continue to provide the best service possible. Thank you! We assure you our management shall be thanking our team members for their excellent customer-focused service. Thank you for giving us the great pleasure and privilege to have been of service to you. All of us at Ascott Orchard earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Juni 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 16 Jul 2021
Dear Valued Guest, Greetings! Thank you for choosing Ascott Orchard Singapore. We are heartened to learn you had an overall enjoyable and comfortable stay with us at our centrally located premier-luxe serviced residence. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back in the near future. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Overall a good place for getaway and some solo reflections time. The air con is a bit stuffy though, especially in the night. Other than this, all is good.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 4 Jul 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted you enjoyed most aspects of your stay with us, and you find our residence a good place to relax. We deeply regret to learn the only detraction of your stay with us was the faulty air-con unit in the suite you stayed in and we sincerely apologise for the discomfort and disappointment caused to you. Please be advised we shall be trying to trace the suite assigned for your stay and our Engineering team shall be carrying out the needed servicing for the air-con unit. All of us sincerely hope this slight detraction in your stay will not deter you from staying with us again as we truly wish to create a faultlessly enjoyable and comfortable stay for you. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

winnie

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Juni 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 2 Jul 2021
Dear Winnie, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our centrally located serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us you had a wholly enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us and we invite you to contact us if there is anything we may assist with your future stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Leng Leng

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Great stay in the city
Wonderful stay, the hotel is new and clean, great that it has microwave and crockery as well. It is also conveniently located just next to Paragon. Hope to try other Ascott hotels soon!
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 28 Jun 2021
Dear Leng Leng, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence We are delighted you enjoyed all aspects of your stay with us, and you have been impressed with the décor and ambiance of our suites and facilities. We are also heartened to learn you find our strategic location near many shopping malls and Paragon convenient and an added value. With your recent stay, we sincerely hope our serviced residence will be your favourite lodging in Singapore. Thank you for giving us the great privilege and pleasure of being of service to you and we earnestly look forward to welcoming you back and be of service to you again. We truly appreciate your valued support. Kind regards, The management of Ascott Orchard Singapore

6/10 Cukup Baik

suzanna

Menginap 1 malam pada bulan Juni 2021
Tanggapan dari With Sincere Apologies pada tanggal 26 Jun 2021
Dear suzanna, Greetings. We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you by our service. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, you have not provided us with any details regarding your experience with our service and as we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, The management of Ascott Orchard

10/10 Sangat Bagus

Umar

Disukai: Kebersihan, kenyamanan kamar
Fuss Free Convenient Apartment
A fuss free apartment hotel with well equipped in-room facilities and kitchenette in the room. Easy access to main Orchard Road malls. In-room dining comes from Keith Cafe. Guest enjoy special rates. Overall, good value to stay in heart of Orchard Road without breaking your wallet.
Menginap 1 malam pada bulan April 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 9 Jun 2021
Dear Umar, Greetings from your friendly team at Ascott Orchard Singapore and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you had a great stay with us. All of us are thrilled to learn you have been impressed with the décor and ambiance of our suites and facilities, and you find our location in the midst of bustling Orchard Road convenient. Our management values our customer satisfaction as top priority and we are committed to our customers. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its customers like you that make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. We look forward to serving you and welcoming you back again. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 7 Jun 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a high rating for your stay with us as it shows us you had an enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It was a pleasant stay for us. Thank you.
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 3 Jun 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore and thank you for choosing our serviced residence. We are indeed thrilled to learn you had a pleasant stay with us and we sincerely hope to welcome you back for more enjoyable and comfortable stays with us. It has been our great privilege and pleasure to have been of service to you and we look forward to being of service to you again soon. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 25 Mei 2021
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our centrally located premier-luxe serviced residence and for taking time to rate your recent experience staying with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. With your recent experience staying with us, we sincerely hope you will now make our residence your choice lodging in Singapore, and you will contact us if there is anything we may assist with your future stays as we would be most happy to be of assistance to you. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Eiko

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
家族連れにおすすめです。
高級サービスアパートメントなので、暮らすように宿泊できます。洗濯機に、通常サイズの冷蔵庫、食洗機、お皿にカトラリー全てが満足のいくクオリティーです。 洗濯洗剤やキッチンペーパーやゴミ袋はついてないため持参したほうがいいです。街中でオーチャードのいろいろなショッピングモールに歩いて行けてとても便利です。また次回も宿泊したいです。
Menginap 3 malam pada bulan Mei 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 25 Mei 2021
Dear Eiko, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our strategically located serviced residence and taking time to review your recent stay with us. We are delighted you had a wholly enjoyable and comfortable stay with us and like the décor and ambiance of our fully equipped suites and facilities. All of us are heartened to learn you find our specious apartments suitable for families and we sincerely thank you for your kind mention. With your recent experience staying with us, all of us sincerely hope Ascott Orchard will be your choice lodging in Singapore and you will recommend us to your family and friends. If there is anything we may assist with your future stays at our serviced residence, we invite you to contact us as we would be most glad to of service to you. Thank you for giving us the great pleasure of hosting you at our serviced residence and all of us earnestly look forward to welcoming you back.Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 Sangat Bagus

Lynette

Menginap 1 malam pada bulan Mei 2021
Tanggapan dari With Heartfelt Appreciation pada tanggal 23 Jun 2021
Dear Lynette, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to rate your stay with us. We are delighted you enjoyed all aspects of your stay with us. With your recent experience staying with us, we sincerely hope you will make our serviced residence your choice lodging whenever you need a short respite from your busy schedule. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, The management of Ascott Orchard Singapore