Dear Remi,We are sorry to hear that your stay was not a complete success, and regret the inconvenience that you have experienced during your stay. Your feedback is important to us and should there be anything we can do to improve our guest stay experience, please do not hesitate to contact us.We hope that this experience would not deter you from returning to experience a Holiday Inn Express branding and look forward in welcoming you back in the near future! Warm regards,

Dear Hector,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon!I'm please to know that our Select Service Model hotel met your needs as a smart traveler, in particular our Express Start Breakfast and the great service provided by our team. Your kind compliments to the team will be an added boost to their efforts at creating once-in-a-lifetime experiences every day. Once again, thank you for your kind compliment. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,

Dear Luz,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are glad to hear that you had a pleasant stay with us and especially enjoyed the cleanliness, location as well as the warm hospitality from the team. Your lovely compliments to the team will be celebrated with them in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Although you found the room small and had the water overflowing issue, we are glad that you still had a good experience with us. We will definitely look into further improvements for future enhancement to guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

Dear Hemant,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon!I am heartened to know that you have had a pleasant with us and thank you for choosing us as your preferred choice of accommodation. Your kind review will be celebrated with the team in each of their contribution of making a magnificent guest experience.In regards to the feedback about shuttle service, this is due to us being a select service property under the Holiday Inn Express branding where we do not offer some services you may receive at other bigger properties. Although we do provide this service internally, our reception team is always willing to arrange a taxi or external limo service for our guests based on the needs.Once again, thank you for your review and despite your stay not being a complete success due to the reason you had highlighted, we are glad that your stay has been comfortable generally. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon!

Dear Jianfeng,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a great stay with us. Your lovely review will be celebrated with the team in their effort in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Although you found the room small, we are glad that you still had a good experience with us.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

Dear Fareed,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon!I am sorry to hear that your stay was not a complete success due to the service from our desk team. These incidents are not reflective of our service standards and I do apologize for the inconvenience you have experienced. Since receiving you feedback, this matter also has been brought to the attention of our management for continuous improvements on guest service experience.Although you had faced this one particular incident, we are glad and extremely grateful that you still had a good experience with us and have provided us such good rating.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

Dear Jesus,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that our property met your overall expectations. Your lovely compliments to the team will be celebrated with them in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

Dear Madison,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to me directly.Warm regards,

Dear Rajeev,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,

Dear Chhinder Pal,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!I am heartened to know that you have had a pleasant stay and especially you have enjoyed room cleanliness, Express Start Breakfast and warm hospitality from our team members. Your kind compliment to Yusuf and Kim Peng will be celebrated in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,

Dear Prabha,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness, comfy bed and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Anisha,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Donna,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are sorry to hear that your stay was not a complete success due to the room size and shower room design. Your feedback will be taken into consideration for future enhancement to improve comfort and experience. On the positive note, we are thrilled to hear that you had enjoyed Express Start Breakfast and late check out provided. Your compliments will be shared with the team on creating a magnificent guest experience. With your feedback, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,

Dear kimkyungwon,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear John,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a pleasant stay and especially enjoyed Express Start Breakfast, room cleanliness & conditions of the hotel and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for sharing your lovely recommendation and review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future!Warm regards,

Dear Leung,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are heartened to learn that our reception team’s friendly disposition made an impressive mark on you. Your compliments will be an added boost to the team’s efforts at creating once-in-a-lifetime experiences every day. We will certainly share your compliments with them and the Department Head as well.Once again, thank you for your kind compliment. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon in the near future. Warm regards,

Dear Tzu Hung,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!I am heartened to know that you have had a comfortable stay and especially you have enjoyed room cleanliness and warm hospitality from our housekeeping and front desk team. Your kind compliment will be celebrated in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warm regards,

Dear Ruby,Thank you for sharing with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a pleasant stay and especially the accessible location. Your review will be shared with the team in each of their contribution as well in making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!

Dear Liliane,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

Dear Sadhana,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns about your stay, please feel free to contact us.Warm regards,

Dear Norman,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great stay with us. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience. Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

Dear Maria Corazon,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! Your compliments for Kim will be definitely celebrated with her in creating magnificent guest experiences and serve as an added boost of motivation for the rest of the team members in their daily tasks.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Agnes,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Kokilaverny,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Kokilaverny,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you had a comfortable stay and especially enjoyed room cleanliness and warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Andreas,Thank you for taking the time to share with us your fantastic 10/10 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear YUI,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

Dear Vishal,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Hiroshi,Thank you for taking the time to share with us your valuable experience at Holiday Inn Express Singapore Serangoon! I am heartened to know that our room rate and room cleanliness offerings played a part in making your stay a memorable one. Your kind compliments is very much appreciated.We hope that you had an equally memorable time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Valued guest,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

Dear Valued guest,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Stay safe!Warm regards,

Dear Aiman,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that you had a comfortable stay and especially enjoyed the location and value. We hope you managed to spend some time exploring the nearby cultural areas as well!Once again, thank you for your kind compliment. My team and I value your patronage and will always look forward to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.

Dear Anonymous,Thank you for taking the time to share with us your experience at Holiday Inn Express Singapore Serangoon!We are sorry to hear that the towel was not up to quality as it had a hole in it. We will definitely look into this as this is not reflective of the high standards we set ourselves and pride ourselves on. We do apologize for the unpleasant first impression.Although you had faced the towel issue, we are glad that you enjoyed the location and had an ovreall good experience with us.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

Dear P,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are especially heartened to learn that our team member’s friendly disposition made an impressive mark on you. Your compliments on our team members will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. Once again, thank you for sharing your lovely review of our property in your travel journey. We wish you a safe travel and look forward in welcoming you back in the near future!

Dear Manna,Thank you for taking the time to share with us your wonderful 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Jiun Jzer,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. With your rating, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,

Dear Anonymous,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are delighted to hear that our property met your overall expectations . Your lovely compliments to the team will be celebrated with team in creating magnificent guest experiences, and serve as an added boost of motivation in their daily tasks.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,

Dear Jiun Jzer,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. With your rating, we strive to improve and hope that you would give us the opportunity to welcome you back to Holiday Inn Express Singapore Serangoon in the near future.Warm regards,

Dear Sebastien,Thank you for taking the time to share with us your fantastic 5/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Anthony,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are especially heartened to learn that our team’s friendly disposition made an impressive mark on you. Your kind compliments on them will be an added boost to the Team’s efforts at creating once-in-a-lifetime experiences every day. We will certainly share your compliments with them and the Department Head as well.Once again, thank you so much for taking the time to share with us your experience. We definitely look forward in welcoming you back in the near future and wish you a safe travel journey ahead!Warm regards,

Dear mitsuru,Thank you for taking the time to share with us your positive 4/5 rating at Holiday Inn Express Singapore Serangoon!We are delighted to know that you enjoyed your overall service with us. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future!Warm regards,

Dear Hiroshi,Thank you for taking the time to share with us your recent stay experience at Holiday Inn Express Singapore Serangoon! We are delighted to hear that you were satisfied staying with us. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience. Your feedback with regards to amenity in room, as part of being a green hotel, amenities are upon request to our Guest Services Team to prevent excessive plastic wastage. We do apologise that it has affected your stay experience and the team will ensure that this information will be communicated to guest upon their arrival to prevent any misunderstanding.Once again, thank you for sharing with us your valuable feedback in order for us to strive for continuous improvements to enhance guest stay experiences. We hope that you had a lovely time in Singapore and look forward in welcoming you back in the near future! Warm regards,

Dear Jason,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to us.Warm regards,

Dear Yosuke,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. Should you have further concerns you may wish to reach out to us.Warm regards,

Dear Frances,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great experience stay with us and especially appreciated the late check out accorded to you. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!

Dear Hyungdong,Thank you for staying at Holiday Inn Express Singapore Serangoon and taking the time to provide your rating.I am deeply apologetic to read that you did not enjoy your stay with us and our hotel did not meet your expectations.I really hope to have the opportunity to turn this situation around for you and ensure we prevent a recurrence for our other guests. We hope that this experience would not deter you from returning to experience a Holiday Inn Express branding and look forward in welcoming you back in the near future! Warm regards,

Dear Suk Yee,Thank you for taking the time to share with us your positive experience at Holiday Inn Express Singapore Serangoon!We are thrilled to hear that you had a great experience stay with us and especially enjoyed our Express Start Breakfast, room cleanliness and the warm hospitality from our team members. Your compliments will be celebrated with the team members in each of their contribution of making a magnificent guest experience.Once again, thank you for selecting us as your preferred choice of accommodation. We wish you a safe travel journey and look forward in welcoming you back in the near future!Warmest regards,