Hi Isabelita,Jeg beklager å høre at du ikke hadde en hyggelig opplevelse under oppholdet på hotellet vårt. Vi setter pris på tilbakemeldingen din og tar den på alvor, da vi kontinuerlig streber etter å forbedre våre tjenester og fasiliteter.Når det gjelder problemene du nevnte, beklager vi eventuelle ulemper forårsaket av hotellets tilstand. Vi jobber for tiden med å forbedre det generelle vedlikeholdet og rensligheten av eiendommen. Vi har også tatt grep for å ta tak i mathallens hygiene og sørge for at vårt frokostutvalg oppfyller våre gjesters forventninger.Vi vil forsikre om at det grønne belegget på vinduene og det skitne belegget på badekaret/dusjen er tatt tak i, og vi vil fortsette å overvåke og forbedre tilstanden til rommene våre.Vi håper at du vil gi oss en ny sjanse til å gi deg en bedre opplevelse i fremtiden. Takk for din tilbakemelding.

Hi Tomi,Thank you for your detailed feedback about your recent stay. We apologize for the issues you encountered during your stay, especially with the water temperature and the size of the pool. We will work on improving these areas to provide a better experience for our guests in the future.We appreciate your kind words about our location and friendly staff. We hope that you had a pleasant time exploring the nearby attractions, such as Little India, Raffles Hotel, and Suntec City shopping mall. We will also take your comments about breakfast into consideration to improve the quality and variety of our offerings.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Thank you for taking the time to provide your feedback. We are glad to hear that you found our hotel to be an okay option for the price. We strive to provide our guests with affordable and comfortable accommodations, and we are glad that we were able to meet your expectations in terms of value.If you have any specific feedback on how we can improve our services or facilities, please do not hesitate to let us know. We value all of our guests' feedback and will take it into consideration as we continue to improve our offerings.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

We are sorry to hear that you had a negative experience during your stay with us. Please accept our sincerest apologies for any inconvenience caused by the cleanliness of the hotel. We take cleanliness very seriously, and we are disappointed to hear that we fell short of our standards during your stay.We would like to assure you that we will be taking the necessary steps to address the issue and prevent it from happening in the future. We hope that you will give us another chance to provide you with a better experience in the future.Thank you for bringing this to our attention, and we apologize again for any disappointment caused during your stay.

419 / 5,000Translation resultsTranslation resultやあ、レビューを残していただきありがとうございます。私たちとの滞在が完璧ではなかったことを心からお詫び申し上げます。その後、お客様に割り当てられた部屋を特定し、メンテナンス チームに問題を修正してもらいました。かび臭さに関しては、私たちの部屋に非常に必要な高揚を与えるためのアップグレードプログラムに着手しようとしています。またの機会がございましたら、よろしくお願いいたします。

Hi,Thank you for leaving us a review. We hope to welcome you back to the Hotel Bencoolen in the near future.

Hi Siew Mooi,Thank you for leaving us a review.Noted on your feedback of the peeling paint, will have our team recitify this issue accordingly.Also noted on the information on our site, will revisit it to avoid misleading information.

Hi Tian,Thank you for your kind review.We are glad that you enjoyed your stay with us.Noted on your feedback on the self help washing machines, we will definitely explore the possibilities of providing this service in the near future.Hope to welcome you back to the Hotel Bencoolen.

Hi Dinesh,Thank you for leaving us a review.Please accept our sincerest apologies for the shortfall in hospitality during your stay with us.Our colleaues have been reminded to be hospitable to our guests at all times.

Hi Suzanna,Thank you for leaving us a review.Please accept our sincerest apologies for your less than perfect stay with us.Both rooms that you have mentioned have been blocked out and issues rectified.Noted on your feedback of our complimentary breakfast, we have since spoken to our vendor to improve the breakfast menu. Please note that our breakfasts are complimentary as a gesture from the Hotel to provide our guests with a filled stomach before they venture out to explore our city.

你好，感谢您给我们留下评论。注意到您对昏暗灯光的反馈，我们正在用更亮的灯光替换它们。希望在不久的将来欢迎您回到经过翻修的客房。

Hi Ka Man,Thank you for leaving us a review.Please accept our sincerest apologies for your less than perfect stay and we hope that you will be able to reach out to us to share more on our shortfalls so that we may rectify them accordingly.

Hi,Thank you for your perfect score review.Please accept our sincerest apologies for the kettle incident. Our team have been reminded to be more cautious in their preparations of the room to avoid such instances.Also noted on your feedback of the old furnishings. We are in the final discussions for an uplifting project and we hope to welcome you back to the Hotel Bencoolen in the near future

Hi Jean,Thank you for your perfect score review.We are glad that you thoroughly enjoyed your stay with us and look forward to welcoming you back to the Hotel Bencoolen in the near future.

Hi Kian Leong,Thank you for your perfect score review.We are glad that you enjoyed our hospitality and most iimportantly Mr Mohd's services. Pakcik as he is affectionately known to many guests, is indeed an icon of our Hotel. Hope to welcome you back to the Hotel Bencoolen in the future.

Hi Nattakan,Thank you for your perfect score review.We are glad that you enjoyed our hospitality during your stay with us.Sincerely looking forward to welcoming you back to the Hotel Bencoolen in the near future.

やあ、ご丁寧なレビューありがとうございます。またのご利用を心よりお待ちしております。ご到着時に朝食のスプレッドが閉鎖されたことを心からお詫び申し上げます。 チェックイン時に朝食のタイミングがお客様と共有されていることを確認するよう、同僚に通知します。

Hi Pauline,Thank you for leaving us a review.We are glad that you enjoyed your stay with us and made use of our location to explore the city.We look forward to welcoming you back home to the Hotel Bencoolen in the near future.

Hi Anonymous,Thank you for your review.Noted on your feedback and have reminded our colleagues to be more diligent in meeting the expectations set for each room.