Lobi
Cek ketersediaan

Ulasan untuk Resorts World Sentosa - Equarius Villas

5 out of 5
Resorts World Sentosa - Equarius Villas
8 Sentosa Gateway, Sentosa Island, Singapore

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 67 dari 118 ulasan" "
Penilaian 8 - Bagus. 34 dari 118 ulasan" "
Penilaian 6 - Cukup Baik. 9 dari 118 ulasan" "
Penilaian 4 - Buruk. 3 dari 118 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 118 ulasan" "

9,0/10

Kebersihan

8,6/10

Staf & layanan

9,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Joe, california

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful...spacious....relaxing
We really enjoyed the amazing price and experience there at the villa! It was beautiful and clean! I will definitely come back soon!
Menginap 3 malam pada bulan Agustus 2017

10/10 Sangat Bagus

Danny

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed in the Ocean Suite. Pricey but worth it for the experience. I didn’t want to sleep as the fish were mesmerizing. The shower is excellent and the bed is comfy. Ocean Suite is huge for just 2 people.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Chris How Asst Operations Manager-Hotels Hotels-Eq pada tanggal 14 Apr 2024
Dear Danny,Thank you for staying with Equarius Villas at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Equarius Villas take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Equarius Villas. We look forward to your continued support and hope to welcome you back again soon.

10/10 Sangat Bagus

Norihiko

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Kam Tao

Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Joshua

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Had a staycay there to celebrate my son’s birthday. Room was decorated with balloons and got a complimentary cake which was really delicious! Service was fast, so was check-in
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good room, not good service
Good room with aquarium, disappointed with the service, request to decorate the room for celebration but being rejected even I willing to pay for the service and decoration.
Menginap 1 malam pada bulan Maret 2023

4/10 Buruk

Richard D

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Very Disappointing few days stay.
Our stay was disappointing. The breakfast was really very bad. We could go to the Hard Rock Café for breakfast but it was no better. The room was comfortable. The air conditioning was not working properly, we would wake up most nights really hot. The pool area had broken boards on the deck which was extremely dangerous. We did bring this to the hotels attention. We would never go there again.
Menginap 5 malam pada bulan Mei 2023

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing place to stay, didn’t leave our room as the view into the Sea aquarium was mesmerising, in room dining was good. Loved our stay and would definitely recommend
Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Nakrit

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan April 2023

10/10 Sangat Bagus

MOHAMMAD YAZDI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were first class, facilities were fantastic. Kids enjoyed it, will definitely be back

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Menginap 2 malam pada bulan Desember 2022

10/10 Sangat Bagus

SIMIN, Vienna

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2022

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
조용한 휠링을 위해서는 훌륭한 장소지만 가성비는 조금 부족한 곳..
숙박 부분은 조용한 곳에 위치하여 나만의 휠링을 위해서는 훌륭한 곳이라고 생각이 됩니다. 다만 예약시 선불로 내어야하고 취소까지 불가한 호텔이라 현재까지는 조금은 불편한 상태입니다. 그리고 묵었던 빌라의 상태가 고장이 난것(자동커텐,와이파이,개인용자쿠자 물온도조정)이 있어서 요청후 자쿠자를 제외한 나머지는 정상으로 수리가 되었지만 조금 불편했습니다. 외부 선텐의자나 개인용 테라스는 즐기기에 훌륭하지만 작은 벌레(모기,날벌레등)에 대한 대비는 해야 합니다.
Menginap 2 malam pada bulan September 2022
Tanggapan dari Dominic Chong pada tanggal 23 Sep 2022
Dear Guest,Greetings from the Equarius Hotel and Villa!First of all, thank you for your recent patronage to our resort, it is our great honor to host you in Resort World Sentosa.I would also like to thanks you for taking your time to share us your experience, rest assured that all your feedback will be share with the team for further improvement.We are looking forward to welcome you back again in very near future.Best regards,Dominic ChongOperations Manager (Hotels)

10/10 Sangat Bagus

Celine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ocean Suite Staycay with excellent butler service!
The sight of the sea aquarium in our room was amazing and awesome. Room and amenities in duplex suite were basic and decor was rather dated. Outdoor jacuzzi on upper flr of our duplex was below average. Jets not powerful nor well positioned. Underboard bath tub facing aquarium was cool. Importantly, welcome and service by Butler William Loh was excellent and dedicated. Pricey and worth returning just for the Aquarium in room experience and Butler William’s service!
Menginap 2 malam pada bulan Februari 2022
Tanggapan dari Eugene Charles pada tanggal 28 Feb 2022
Hi Celine Thank you for taking the time to provide us with a review of your experience. It was our pleasure having you. We are pleased to hear Butler William was a gem on providing you with a memorable stay. The team are rejuvenated with such positive and humble compliments. We hear you on the areas that require attention and the feedback has been addressed to the relevant team to ensure all our Beach Villas and Ocean Suites guests have a pleasant and memorable experience. We look forward to seeing you again soon! Regards Eugene Charles Operations Manager Resorts World Sentosa – Hotels

10/10 Sangat Bagus

Woh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Found mosquitos flying in the villa. Love the buggy service and all the friendly staff.
Menginap 2 malam pada bulan Januari 2022

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Room for improvement
Overall not too bad but then it’s supposed to be a luxurious villa. For the price paid, one will expect more pampering and better service. More warmth and sincerity will be appreciated, although the complimentary cake was a nice touch. Some glitches on the first night that bordered on freaky/spooky but I’m sure there’s a logical explanation for them.
Menginap 2 malam pada bulan Januari 2022

8/10 Bagus

Grant

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2021

10/10 Sangat Bagus

zaleha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bday suprise staycation
We were there to celebrate my son’s 16th bday. Prior to our stay, a staff called to inform us on the check-in procedure and checked if were celebrating a special occasion. Told her it was my son’s bday and she offered to decorate the room and send a complimentary bday cake. On the day of the check-in, i think becoz we were given the room earlt, the bday setup was not ready. Anyway, they sent the cake later that afternoon. The nx day when we were out, housekeeping set up the roon with balloons. Though a little late it was still a pleasnt surprise! Very thoughtful staff and housekeeping was fast to respond. Our3rd time staying there this year and we never get bored with the room!
Menginap 2 malam pada bulan November 2021

8/10 Bagus

Carlos

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great experience, but terrible breakfast.
I stayed in the ocean suites and it was really amazing to see the aquarium from the room. The service was good and the room was very nice. The room was pretty good, but I understand the special feature was the aquarium. The butlers were a bit hard to connect to and answered the phone about 50% of the time. The butlers were very friendly and helpful. The only bad part of the stay was the breakfast. The breakfast was pretty terrible. I understand restaurants want to save money due to COVID, but for the price of the room and the price of breakfast, a better quality breakfast would have been great. They only had 2 options and everything I asked for could not be accomodated. (E.g. brown toast, skim milk, etc). They basically gave me a “take it or leave it” response. BEside the breakfast experience, I would visit this place again.
Menginap 2 malam pada bulan November 2021

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
3.5/5
Not worth a 2k price tag. Everything apart from the aquarium view was mediocre. Room design slightly dated and furniture in need of some urgent refurbishing. More frills could have been included, e.g. lunch vouchers (since covid does not allow for room service) or maybe some sort of hamper. Only saving grace was the aquarium view and decent concierge service which should be an expectation given the price anyway. Overall, definitely not worth the stay unless rates are reduced or the hotel manages to somehow enhance the room experience.
Menginap 1 malam pada bulan November 2021

8/10 Bagus

Allison

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The Ocean suites are incredible! Waking up to manta rays is incredible. However for a pricey suite the service left much to be desired. The welcome at check in was less than warm and very unhelpful. The lady was shocked that we would be eating out even though there was three of us. The breakfast that was included was cold when delivered to the room and cold when eaten at Frattelli. The staff glared at us throughout the meal my son even commented why are they so mad at us. Not a great reception. However our meal at the Ocean restaurant was incredible! The staff were so helpful and didn’t mind that are very capable 11 year old sat by himself. The servers took the time to explain the 5 course menu and explained all the dishes. They were super attentive and stopped to chat with him as he was in his own. All communication was done through the butler service which was a bit hit and miss. It took over and hour and half to get the pull out bed made with a call back to remind them. While service was spotty one man stood of above the rest Wichai who made was turning into a bad experience much more pleasant he personally went above the call of duty to ensure our stay was memorable. I highly recommend the room. But would suggest waiting till they have more staff and don’t treat customers as if they are in quarantine. That hotel is just around the corner. It was a once in a life time stay and we were disappointed that the poor service ruined it. I hope service improves for others.
Menginap 2 malam pada bulan Oktober 2021

8/10 Bagus

Yukiko

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
子供が大興奮！
Phase2の期間に部屋から出なくても楽しめるホテルに泊まりたくて、ここを選びました。 エイをあんなに近くで見たのは初めてで、魚の動きに時間を忘れて、ただただ眺める贅沢な時間でした。 とってもリラックスできました。
Menginap 1 malam pada bulan Agustus 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
quite nice!
Menginap 1 malam pada bulan Agustus 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location of the room was very good. We wanted to stay again.
Menginap 1 malam pada bulan Februari 2021
Tanggapan dari Judy WU pada tanggal 2 Mar 2021
Dear Guest, Thank you for taking your time to share your 5 star review with us regarding your recent stay. We are delighted to know that you appreciate the convenient location of our hotel rooms and your overall experience met up to expectation. We look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely Judy Wu Assistant Operations Manager

10/10 Sangat Bagus

Philana

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2020

10/10 Sangat Bagus

WY, Singapore

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great view of the fishes! My family loved it! The personalised butler service was great and we were transferred to nearby food places easily with great takeaway services!
Menginap 2 malam pada bulan November 2020

8/10 Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fantastic stay at Beach Villas & Ocean Suite
Menginap 1 malam pada bulan November 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2020

2/10 Sangat Buruk

Kee san

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Will be our Last visit. Lots of mosquitoes. sofa has dust mites or bugs..wife and children got bitten.
Menginap 1 malam pada bulan November 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
For the pool view
Beach villa has direct access to pool which was the plus. Otherwise service is so-so, long waiting time for buggy service. Butler hotline is impossible to get through on a couple of occasions. They will send your food delivery to your room thou.
Menginap 3 malam pada bulan Oktober 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A view into the sea aquarium, able to lie in the bath tub and sleep with view of the fishes, excellent experience !
Menginap 1 malam pada bulan Oktober 2020

10/10 Sangat Bagus

Hirotsugu

Menginap 1 malam pada bulan September 2020

10/10 Sangat Bagus

JKEY

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2020

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan September 2020

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Ocean Suite 0908 is an entirely different product from what ocean suite is marketed online. The deco was tasteless and disturbing, although apparently it was a so-called designer suite. If I had seen the real pictures online, I would definitely not have booked the room. The breakfast arrangement with a nearby restaurant is diasastrous. The delivery was 30 minutes late, the order was wrong, and the food was cold. If the hotel decides to work with the restaurant to provide breakfast due to covid-19, I believe the hotel also has the responsibility to monitor the quality a little? I complained to the front desk when I checked out, the staff just told me "thank you it's done."
Menginap 1 malam pada bulan Agustus 2020

10/10 Sangat Bagus

Wei Yim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2020

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan
UTTER DISAPPOINTMENT AT SERVICE WITH THIS RATE
Apart from the impressive aquarium view in the room, nothing else is pleasing. From booking to checking in, no information was given. No telephone to call for enquiries. No and VERY late response to email queries. Checking in experience was below 3 star. Staff not friendly nor smiley. For such a premium rate at such a premium hotel, it’s so amazing to receive below par service standards. Even concierge and so called butler service was very unreluctantly showcased. No mention of butler during check in. Nothing at all. The only thing was, “provide credit card for holding deposit and sit there and wait”. When I asked about butler service, the staff gave me a blank look and 3 black birds flew across. Butler? Ya I waited for 15 minutes of more. If you want to provide butler service, please reference check with St. Regis. Again, like I said apart from the aquarium view, everything else in the room is decent and definitely expected. Nothing impressive. From the attitude of your reception table, I noted that there’s no passion in the service line at all. Not expecting VIP treatment (but at this price, honestly it SHOULD BE), but at least display basic good service. Utter disappointment at other RWS hotel I’ve stayed this weekend - Hard Rock. Service totally suck!
Menginap 1 malam pada bulan Maret 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2020

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
There are two things we were not happy with, we spent 1 hour and 45 minutes to check in, that’s not acceptable and don’t see any special reason. Plus, we have requested to have adjacent room and they have replied us in email that is noted and will be arranged if is possible. But staff in front desk said no such note or request for our booking, so they can’t arrange it on our first night staying.
Menginap 5 malam pada bulan Januari 2020

10/10 Sangat Bagus

Nao, 東京

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
オーシャンスイートからはバギーを呼ばないと外出できないが、バギーを呼んでも来るまでに10分ほどかかる時があり、少々不便に感じました。
Menginap 1 malam pada bulan Januari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Desember 2019

6/10 Cukup Baik

Traveler terverifikasi

Menginap 2 malam pada bulan Desember 2019

10/10 Sangat Bagus

Ju Long

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
全家出游之海厎卋界
非常難忘的体驗
Menginap 1 malam pada bulan November 2019

10/10 Sangat Bagus

Tay

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
這個旅館實在太有特色了！一生必須造訪一次
Menginap 1 malam pada bulan November 2019

2/10 Sangat Buruk

tos, UK

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Checking in staff was very rude.The room smelled like sewage. I have asked to improve it but they couldn’t do anything. We needed to use buggy to go nearby. I have needed to wait buggy 30 minutes at the Resort world Sentosa. But service was terrible.They were bureaucratic. Holly disappointed.
Menginap 4 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The aquarium view is amazing. We even ordered food to dine in the room instead of going out. The facilities are great too, especially the spacious jacuzzi bathtub within the room. Overall, excellent experience!
Menginap 1 malam pada bulan Oktober 2019