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Ulasan untuk Sinalei Reef Resort & Spa

4 out of 5
Sinalei Reef Resort & Spa
Siumu, Siumu

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 117 dari 182 ulasan" "
Penilaian 8 - Bagus. 38 dari 182 ulasan" "
Penilaian 6 - Cukup Baik. 19 dari 182 ulasan" "
Penilaian 4 - Buruk. 3 dari 182 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 182 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Angela

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best place to stay in Samoa on Upolu. Staff are wonderful, can’t do enough to make you comfortable. We’ve stayed here before and have stayed at other resort on Upolu. We visited other top resorts for lunch and were so happy to return to Sinalei every day
Menginap 10 malam pada bulan April 2024

8/10 Bagus

Falo

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Fasilitas
Half outdated , fantastic food , great location , lack of activities
Menginap 2 malam pada bulan April 2024

8/10 Bagus

A A

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
When we booked to stay at Sinalei we read that we could expect 'outstanding service' and we definitely recieved that from Sio and most of the restaurant staff. Unfortunately we found the reception staff to be rather unhelpful and found if you didn’t specifically ask the right question, you didnt get advice. We stayed during March and the place was pretty empty when we first checked in and we felt a little bit like we were an inconvenience with lots of things we wanted to do either not running ornnot available. We were hoping for some tips on best ways to do things but found this was lacking until we met Sio who really made our stay and holiday.
Menginap 6 malam pada bulan Maret 2024

6/10 Cukup Baik

Michael

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Gardens were amazing, restaurant location was awesome though the the food was could have been better. Cocktails were good, the Bed was real comfy and check in/out was smooth and easy. Thankfully there was good aircon in the room as it was real hot day and night. Staff were lovely and helpful. Didn't get to snorkel but the beach looked lovely and the pool was beautiful. Room was real nice though could use a little R&M.
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Alexia Sandano

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is our second time staying at Sinalei, and we will be back again. This place is heaven! Special thank you to Sam and Tasi who made our stay extra special with their warm, friendly, professional and knowledgeable help every day! The rooms are really comfortable, landscaping and property are stunning, food is delicious, and such wonderful staff at the restaurant. We look forward to seeing you again soon!

2/10 Sangat Buruk

vendella

Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan Desember 2023

2/10 Sangat Buruk

Moleli

Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Glynis

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
No wifi which was advertised apartments very tired only one restaurant with not good food terrible presentations a lot unavailable and usually cold and a long waiting time considering resort not like others we visited was empty
Menginap 7 malam pada bulan November 2023

10/10 Sangat Bagus

Sam, Corlette

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stay here with my 2 teens. Love everything about Sinalei.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Paul

Disukai: Kebersihan, staf & layanan

6/10 Cukup Baik

Amani, Auckland

Disukai: Kebersihan
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Sue

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were amazing and couldn't do more for us. Beautiful property and great location on the beach in a beautiful bay.
Menginap 6 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Franco

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location of the place was lovely and the staff were very friendly and made the experience an enjoyable one
Menginap 6 malam pada bulan Oktober 2023

10/10 Sangat Bagus

James Christian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful staff and a lovely quiet pretty location. We had a great few days.
Menginap 6 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Susan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Beautiful grounds and beach and fantastic staff but the food, though delicious, was over priced as were the local tours
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

shirley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Beautiful beach , but the pool area was terrible, pool was green. The food was very average, poor quality and lacking variety.
Menginap 4 malam pada bulan September 2023

2/10 Sangat Buruk

Sally

Bepergian bersama teman
Tidak Disukai: Fasilitas
Way overpriced. Lack of amenities included in price. No wifi. Dirty pool. Had a better stay in a fale with a generous feed for breakfast and dinner.
Menginap 2 malam pada bulan September 2023

6/10 Cukup Baik

Jiaqing

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Cath

Menginap 6 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Adam

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Magical holiday
A beautiful place to stay with lovely staff and a great setting. The hotel accommodation we had was a little tired so a refresh would be good but don't let this put you off as it is a wonderful place to be. And look out for the turtles 100m from the beach.
Menginap 2 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Ngaire, Auckland

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the atmosphere, it was quiet. Beautiful beach and pool area too. Dining there was great too, lovely staff and hosts.
Menginap 3 malam pada bulan Agustus 2023

8/10 Bagus

Julene

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff where very obliging. the location was lovely but you do need transport.
Menginap 7 malam pada bulan Juli 2023

10/10 Sangat Bagus

Trent

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

chantel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We really enjoyed our stay! All the staff were lovely (thanks Tammy :), the resturant had fantastic food and drinks and the breakfast and afternoon tea that was catered was great. We loved all the gardens and privacy. Safe drinking water was provided by the bar which was awesome, so we didnt have to buy any water while we were there. The beach front is beautiful with sun loungers, kayaks and stand up paddle boards available for use. They have a traditional cultrual show and samoan buffet night which we unfortunately missed but it sounds amazing and the staff perform which is great because you get to know them. Highly recommend especially if you want a luxury kind of holiday.
Menginap 4 malam pada bulan Juni 2023

6/10 Cukup Baik

Neil

Menginap 5 malam pada bulan Juni 2023

10/10 Sangat Bagus

Seth

Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Janice

Menginap 7 malam pada bulan Juni 2023

8/10 Bagus

Boyd

Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

Bridgitte

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 10 malam pada bulan Mei 2023

10/10 Sangat Bagus

Christa

Menginap 4 malam pada bulan April 2023

10/10 Sangat Bagus

Amy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic stay, will return. Received airport transfers and breakfast included everyday which wasn’t advertised
Menginap 7 malam pada bulan April 2023

10/10 Sangat Bagus

Bridgitte

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Private and friendly service
Menginap 7 malam pada bulan Februari 2023

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Worst hotel management I have ever encountered
First of all, please check all my other reviews and you will see I very rarely rate someone very low. This is my worst experience ever of all the 40 countries I have been to. Expect Z-E-R-O accountability from the management of this place when things go wrong. I made a booking for an amazingly great rate for 6 nights. Then 4 weeks later I get an email from them via the Hotels.com messaging board saying and I quote exactly: "Hello there, I hereby advise this booking is being Declined as the rates are not wright." Now, who is responsible for posting the correct rates? Of course Sinalei is responsible for that. When do they respond to me? 4 weeks after making the reservation and paying for it. In the meantime the prices have gone up everywhere else and availability has gone down. Did Sinalei offer an alternative a discount or a reduced rate to compensate for their stuff-up? Definitely not. I contacted them asking to at least keep three of the six nights that I initially booked for. How did Sinalei respond?? By completely ignoring my messages. Nothing, zero replies from what they claim is the #1 resort in Samoa. What makes this worse is that this wasn't an emergency where they had to resolve the problem right away and where the manager was not available. No, this took nearly two weeks of contacting them and not getting a single reply, nothing, absolutely nothing whatsoever. Be aware that if anything goes wrong at this place you can expect zero accountability from this resort
Menginap 6 malam pada bulan Januari 2023

8/10 Bagus

Dave, Auckland

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
The Staff very Friendly especially Cialea, Micheal, Tena and Tina. great location , beach etc, swimming with turtles right off beach,sports equipment old/broken or lack of it, water pressure in room poor,chef not quite on the mark compared with neighboring resort But great place to unwind.
Menginap 7 malam pada bulan Desember 2019
Tanggapan dari Sinalei Support pada tanggal 7 Jan 2020
Talofa Dave, Thank you for taking the time to share your review. Happy to hear that some key personalities shone through during your visit but do apologize for some of the less than satisfactory experiences had. I can assure you that we continue to work on areas of both service and offering as outlined and thank you once again for assisting us in doing so. Hope to have you visit with us again sometime in the near future. Much alofas, Your Sinalei Aiga

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sinalei was quiet, beautiful and you could happily spend the whole holiday there relaxing, enjoying the provided activities and cultural tours and singing along with the AMAZING staff band! If you want to explore, it’s within easy access to everything and the resort has vehicles to hire for a range of prices to get you where you want to go! It was a bit pricier overall than we would usually spend but we loved it and can’t recommend it highly enough!
Menginap 7 malam pada bulan Desember 2019
Tanggapan dari Sinalei Support pada tanggal 26 Des 2019
Talofa Dear Guest, Wishing you a belated merry Christmas. We thank you kindly for taking the time to share this wonderful review. We are blessed to have had you visit with us and delighted to hear that everything was to your liking and some. Look forward to welcoming you back hopefully soon. Alofas, Your Sinalei Aiga

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 6 malam pada bulan November 2019
Tanggapan dari Sinalei Support pada tanggal 9 Des 2019
Thank you for taking the time to share your review. We hope you might choose to return one day soon. Alofas your Sinalei Aiga

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan November 2019
Tanggapan dari Sinalei Support pada tanggal 9 Des 2019
Thank you for taking the time to share your review. We hope you might choose to return one day soon. Alofas your Sinalei Aiga

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Outdoor bathrooms are fun but they retain the heat from the day.
Menginap 6 malam pada bulan Oktober 2019
Tanggapan dari Sinalei Support pada tanggal 9 Des 2019
Thank you for taking the time to share your review. We hope you might choose to return one day soon. Alofas your Sinalei Aiga

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan September 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Paradise for the adults. Top rate services, with great food, all set in a peaceful part of paradise.
Menginap 3 malam pada bulan September 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very beautiful location, blue sea, wonderful grounds, good size room with stunning views, just perfect for total relaxation. Staff were lovely, very friendly and keen to help. Stand outs were Jela (reception) and Beta (bar / restaurant) ...... hope I got the names correct as they deserve a special mention. On the downside, not major, the bathroom had a glass ceiling, which was great for light and the night sky, but so very very hot.
Menginap 3 malam pada bulan September 2019

10/10 Sangat Bagus

Natalie, Auckland

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sinalei is beautiful, natural and delightfully Samoan rather than a hotel-style, Western type of resort. The staff is fabulous - friendly, helpful and gorgeous. The food is exquisite. Beautiful fresh food from their village gardens, meals cooked to perfection. Breakfast and daily home-baked, delicious afternoon tea included. Would be good to have had “real coffee” on offer for the afternoon teas. Lovely beach with good swimming at mid-high tide. The corals are only just starting to regrow and repair following the devastation of the tsunami and cyclones but we still saw fish and turtles in front of the resort. Definitely worth going to the Giant Clam Sanctuary just 15-20mins down the road to snorkel and see outstanding fish varieties, turtles, fabulous corals and of course, gigantic colourful clams! Sinalei is close to the famous To Sua trench which is well worth visiting. We had a beautiful 1 Brm Ocean View Villa and it was stunning. Fabulously comfortable bed! Excellent amenities in the room. One or two areas could do with little bit of N upgrade, but nothing too bad at all. We had a couple of chipped tiles in our bathroom, so it was minor! The gardens and grounds are beautifully kept. We absolutely loved our time at Sinalei.
Menginap 7 malam pada bulan Agustus 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was a great holiday. The resort is in a great spot and has everything you need, including swimming and snorkeling. Staff were wonderful and food was great. We went with no TV or wifi for the week and this just added to our relaxation. Would absolutely recommend Sinalei.
Menginap 6 malam pada bulan Agustus 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful setting. Piece of paradise. Beautiful staff who show the true warmth that is Samoa.
Menginap 4 malam pada bulan Juli 2019
Tanggapan dari Sinalei Support pada tanggal 29 Agu 2019
Talofa Dear Guest, Thank you for choosing to visit with us. We hope to have you stay with us again one day soon. Warm regards, Your Sinalei Aiga

8/10 Bagus

renata

Disukai: Staf & layanan, kenyamanan kamar
Great but needs upgrading
really enjoyed our stay, the beach was great and swimable and the food was excellent. We splashed out a little by staying here, it cost more than we would normally spend, and was a bit more exclusive. We had stayed the previous year at a large chain resort that was cheaper and in good condition but really busy. So was interesting to find the guttering was rusty so when it rained, and it did a lot, we had to dodge the drips getting into our room. The white sheets werent white, nor were the towels ( especially noticed as the odd white piece of linen would occasionally pop up). The beach/pool towels were like hens teeth, never any around. The snorkelling gear would run out and was also in poor condition. In the rooms things were a little shabby, wall sockets that were loose. Lights that didnt work. A fridge that would make a clicking noise every hour. Despite all this we adapted and really enjoyed our stay. Just think would be nice to see that some money could be spent by the owners on some basic upgrades, maybe new washing machines etc
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Sinalei Support pada tanggal 29 Agu 2019
Talofa Dear Renata, Thank you for taking the time to share your review. We are delighted to hear that your stay was enjoyable despite the warn appearance of amenities and facilities. We assure you that renovation and upgrades are in the works and hope to be able to share this new and improved experience with you in the near future. Stayed tuned. Much alofas, Your Sinalei Aiga

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 18 malam pada bulan Juni 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Most beautiful gardens I've seen at a resort. Staff was super helpful and friendly. Free use of kayak, paddle board and snorkel. Would go back in a heart beat
Menginap 2 malam pada bulan Juni 2019

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect stay
The trip was great and hotel was perfect.
Menginap 1 malam pada bulan Juni 2019

8/10 Bagus

NB, Auckland

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful setting, friendly staff, loved the outdoor showers and the spa was amazing.
Menginap 5 malam pada bulan Juni 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We chose this property for 2 reasons: the location / high standard of comparable amenities, and that children under 12 are not permitted. This made our stay very relaxed and enjoyable. The staff were attentive, knowledgeable, and always welcoming - in particular Nelson, Tina and Napa.
Menginap 4 malam pada bulan Mei 2019