Thank you for taking the time to review your most recent stay at the Homewood Suites by Hilton in Stratford. I do apologize over the pool being closed. We had an unfortunate incident back in March 2024 that caused some damages and with the added repairs to the patio, the pool closure just kept getting extended. We are hopeful that it will be open in June 2024 as the contractors for the project are scheduled to arrive May 28th. I hope we can welcome you back one day so that you may utilize our hotel to its full potential.

Thank you for taking the time to review your most recent stay at the Homewood Suites by Hilton - Stratford. I am sorry that we were unable to provide you a stellar experience. If there is anything that we could have done better, please do not hesitate to reach out to us. We make every effort to learn from these surveys so any feedback you might have will be greatly appreciated.

Thank you for taking the time to review your most recent stay Melissa! We are thrilled to hear that you had a pleasant stay with us. Our staff takes great pride in the services that they get to provide and I will make sure to congratulate them on a job well done. Thank you again for choosing Hilton and safe travels.

Thank you for taking the time to review your most recent stay at the Homewood Suites by Hilton - Stratford. I truly apologize for the inconvenience caused by the condition of the suite. We appreciate you letting us know as this offers us the opportunity to improve on our accommodations. I do hope this does not deter you from choosing to stay with us in the future as we would appreciate another opportunity to provide you a better overall experience.

Thank you for choosing to stay with us. We truly apologize for the inconvenience caused by our lobby upgrades but appreciate your understand as we are only trying to give our property as much of a fresh look as possible. We are hoping that our indoor swimming pool will be next and once all is completed, we would love to welcome you back to enjoy our upgrades.

Thank you for taking the time to review your most recent stay at the Homewood Suites by Hilton - Stratford. I am happy to hear that you enjoyed your stay. We hope we can welcome you "home" again soon.

We truly apolologize for the pool being closed. We had a recent fire that occurred prior to some much needed maintenance repairs that were originally scheduled to occur. Unfortunately, contractors have become delayed which pushes out the project even further. We have made notices available on all of our website since March 12, 2024 and give guest's the opportunity to cancel prior to checking in just in case if there was another hotel in the area. For any current notices for any Hilton property, it is best to check their direct webpage or call the hotel directly. Again, I truly apologize for the inconvenience and hope that we can welcome you back one day and provide you a better overall experience.

Thank you for taking the time to review your stay. We truly appreciate your review and do hope we can continue to welcome you to our hotel in your future travels.

Hi Sara, we apologize for the poor experience you and your family had due to the fire emergency. We understand the scare and the impact the smoke had. Fortunately, no one was hurt and it was contained quickly, but we recognize the impact is wide. We will gladly award you Hilton Honors points for the inconvenience of moving rooms.

Hello,Thank you for your feedback! We greatly appreciate it, we are terribly sorry for the condition of the room and glad we could work on a compensation with you!

Hello,We appreciate the feedback and we are terribly sorry for the noisy HVAC unit. If anything occurs please feel free to visit the Front Desk and let us know what we can do to make your stay better

Thank you so much for your feedback Denise! We are glad you had a wonderful stay!

Hello Jean,Thank you so much for your feedback! We are glad our team was able to provide you with some excellent service!

We appreciate your feedback and we are sorry about the closet, we are hopin for a renovation that will better suit our guests likings

Thank you so much for your feedback and we hope you enjoyed your stay with us! We look forward to seeing you in the future!

Thank you so much for your feedback! I will let management know about this situation. We hope to have you in the future.

Thank you so much for your feedback and we hope you enjoyed your stay with us! We look forward to seeing you in the future!

We are sorry about the clarification on the room if it was a queen or not, but we looked into it and measured the bed and it was in fact a queen. We do not like to disappoint our guests.

We are very glad you enjoyed our stay with us! We appreciate the feedback!

We are glad you enjoyed your stay with us! We appreciate the feedback and hope you enjoy!

We are glad you enjoyed your stay with us! We can't wait to welcome you back again!

We are so happy you enjoyed your stay with us:) We hope you stay with us again!

We are so happy you enjoyed your stay with us:) We hope you stay with us again!

We are so happy you enjoyed your stay with us:) We hope you stay with us again!

Thank you!

Thank you for taking time to share feedback following your visit. We are truly sorry we did not exceed your expectations as is our goal. The details you shared are very helpful and we can follow up directly.