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Ulasan untuk Grand Tropic Suites Hotel Surabaya

4 out of 5
Grand Tropic Suites Hotel Surabaya
Jalan Ngagel No 173-175, Surabaya, East Java

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 77 dari 219 ulasan" "
Penilaian 8 - Bagus. 90 dari 219 ulasan" "
Penilaian 6 - Cukup Baik. 33 dari 219 ulasan" "
Penilaian 4 - Buruk. 13 dari 219 ulasan" "
Penilaian 2 - Sangat Buruk. 6 dari 219 ulasan" "

7,8/10

Kebersihan

8,2/10

Staf & layanan

7,8/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

betty rosalina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We were surprised in a very positive way. We liked the room and the layout of the hotel
Menginap 1 malam pada bulan Februari 2023

8/10 Bagus

Rukuh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
All great but internet needs attention
Secara keseluruhan hotel santa unik dan menarik, nyaman dan pelayanan yg ramah. Internet perlu ditingkatkan kapasitasnya. Bisa dipakai untuk browsing tetapi tidak mampu untuk teleconference.
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Benny pada tanggal 23 Jul 2022
Dear Rukuh, Kami berterima kasih atas komentar positif yang diberikan kepada Novotel Surabaya Hotel & Suites. IT tim kami telah menindak lanjuti perbaikan internet untuk memastikan koneksi yang baik, kami juga menyediakan penambahan band witch apabila diperlukan dengan harga yang wajar untuk keperluan tamu kami yang terhormat.

8/10 Bagus

Hary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice sleep, large swimming pool
Menginap 1 malam pada bulan Mei 2019

10/10 Sangat Bagus

Yulisar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menyenangkan..
Secara keseluruhan pelayanan dan fasilitas baik sekali. Saran: fasilitas loker sauna ada yang rusak dan ketika kami duduk di pool side untuk menikmati live music, waiter tidak ada yang datang untuk menawarkan minuman, kami datang jam 21.45 malam, bisa jadi karena tutup pukul 23.00 malam maka sudah lewat last order, tapi paling tidak diinfokan saja lain kali. Ketika kami datang, meja sebelah baru diantarkan minuman dan kami yang disebelah dilewati saja. Akan kembali lagi dimasa yang mendatang. Terima kasih.
Menginap 1 malam pada bulan Januari 2019

10/10 Sangat Bagus

Hariadi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Harga bersahabat untuk liburan keluarga
Tanggapan dari Diana pada tanggal 25 Apr 2018
Bapak Hariadi yang terhormat, Terima kasih telah tinggal bersama kami dan atas waktunya untuk menyampaikan pengalaman Bapak selama kunjungan Bapak di Novotel Surabaya Hotel and Suites. Sangat menyenangkan bagi kami untuk menerima tanggapan yang positif. Kami akan memnyampaikan pengalaman Bapak kepada tim kami. Kami yakin bahwa pengalaman ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kepada para tamu. Kami berharap kunjungan Bapak selanjutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami Nurdiana Ika Sari

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

Bernard

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overall ok, hanya disayangkan bedcover banyak noda ga jelas

10/10 Sangat Bagus

ankie, surabaya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
thanx u hotels.com
Kamar & Viewnya bagus cocok buat refresh nuansa alam

10/10 Sangat Bagus

Rudi, jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
hotel untuk keluarga
Kolam renangnya keren banget Novotel surabaya konsepnya sama dengan Novotel palembang sayang tempat tidur twinnya kecil dan kurang nyaman

8/10 Bagus

Yuniati

Disukai: Staf & layanan, kondisi & fasilitas properti
Excellant
Suasana enak segar alami byk tanaman, tapi sayngnya juga byk nyamuk dikamar.

8/10 Bagus

ira

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

6/10 Cukup Baik

norman, depok jawa barat indonesia

Disukai: Kenyamanan kamar
tempat yang recommended untuk liburan keluarga
Hotel sangat nyaman tapi interconnected area parkir ke lobby terbuka, tidak ada akses khusus until antisipasi hujan

6/10 Cukup Baik

Dini, tangerang

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Sebelum menginap kami membaca ulasan tentang hotel ini dan masih berharap tidak menemukan hal yg mengecewakan. Tapi ternyata kami terpaksa harus setuju dgn ulasan tersebut. Kekecewaan kami terutama dlm hal kebersihan dan kesegaran kamar hotel. Kamar bau apek dan di sudut2 ruangan dan di bawah tempat tidur ada sampah2 kecil. Utk makanan, kurang variasi. Namun pelayanan dan keramahan petugasnya oke.

8/10 Bagus

Ivana, Semarang

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel
Nice and comfort to stay since they just renovated, but got a little problem with the shower. Anyway, still a nice and comfort hotel to stay

6/10 Cukup Baik

ARIYANA, samarinda

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kenyamanan kamar
bintang 4 tapi seperti bintang 1
Pengalaman hotel bintang 4 tapi washtapel sama kamar mandinya rusak, ranjang bunyi mentang nginap pakai promo kali ya.

10/10 Sangat Bagus

jusak, bandung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
novotel cocok untuk liburan bersama klg disurabaya
hotel kamar bersih baru renovasi ada sofa dalam kamar, bisa utk anak tiduran nonton tv, fasilitas lengkap

8/10 Bagus

mira rachmasari, jakarta

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
hotel yang nyaman dg harga kompetitif
Novotel merupakan hotel yang memiliki fasilitas yang sangat baik. Kamar yang nyaman & luas. Dengan harga yang ditawarkan, sangat sesuai dengan kondisi hotel.

8/10 Bagus

DJ, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pelayanan cepat dan memuaskan
Secara overall pelayanan dan kebersihan cukup bagus. Saya datang pada saat kolam renang sedang dibersihkan namun hanya dalam beberapa jam saja sudah bisa digunakan kembali.

8/10 Bagus

Idasyah, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Service dan fasilitasnya OK
Cukup menyenangkan, lingkungan hotel yg tenang bisa buat "relaksasi sejenak"......

10/10 Sangat Bagus

Ismed, Semarang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Novotel Surabaya
Nice pool, friendly staff, room is perfect, no elevator so little bit sport, horse riding for free, nice breakfast

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
PELAYANAN MEMUASKAN
SANGAT NYAMAN , DAN PUAS DENGAN SEMUA PELAYANANNYA , MULAI DARI RECEPTIONIS , ROOM BOY , HOUS KEEPING , SECURITY DAN ROOM SERVICE , JUGA POOL ATTENDANT.DAN PEMANDANGAN YG SANGAT INDAH .SAYA PUTRI SAYA DAN KELUARGA SANGAT PUAS DAN INGIN DATANG KEMBALI DAN BERLIBUR DI NOVOTEL SURABAYA.

10/10 Sangat Bagus

280159, Jakarta-Indonesia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Novetel yang nyaman dan enjoy
kesan bagus, nyaman lokasi kurang baik seharusnya di tengah kota, ya harganya sesuai dengan lokasi, tapi hotelnya bagus sekali khususnya kamarnya besar, nyaman, lux , bersih, harga memikat dan menarik untuk jalan-jalan dan enjoy dekat kolam renang

8/10 Bagus

toshiro

Disukai: Staf & layanan, kondisi & fasilitas properti
Surabayaの中心地にありながら、草木が多く、プールサイドはリゾート地を思わせる雰囲気がある。
Menginap 7 malam pada bulan Oktober 2023

4/10 Buruk

Ayyaz

Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Satoshi

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

KYOCHUL

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
There's many ants. The building is so old that it appears to be an unsolvable problem.
Menginap 2 malam pada bulan Mei 2023

8/10 Bagus

Rolf

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Das Personal ist sehr hilfsbereit und freundlich ! Die Onlinewünsche wurden leider nicht beachtet.
Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Mike

Menginap 4 malam pada bulan Juli 2022

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
Swimming classes vs. comfort
The hotel is comfortable when taking the hotel room into account. Beds are fine, the room is clean (enough) and the bathroom is fine too. Service is average, the breakfast not too good. There are swimming classes for children in the pool throughout the day, which makes it loud/ screamy and little fun to chill at the pool. I would not book this place again.
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Benny pada tanggal 13 Agu 2022
Dear Sir/Madam, Thank you for the constructive review given to Novotel Surabaya Hotel & Suites. I sincerely apologize for the inconvenience caused during your stay with us and rest assure that we'll evaluate internally for further improvement. I hope it will not deter you to visit us again in the near future.

6/10 Cukup Baik

Parag

Bepergian dalam rombongan
Could have been better
Worn out old towels Hardly any water pressure in the shower No hand towels Two single beds joined together and sold as King bed ... Stained couch upholstery ... This hotel has seen better days. The only redeeming point is the breakfast, pool and the property grounds.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Benny pada tanggal 23 Jul 2022
Dear Parag, I sincerely apologize for all the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Following your concern, kindly to inform that we did purchase linen (including towel), however I am sorry if somehow we couldn't provide this during your stay. In regards to the water pressure, engineering team regularly implement the periodical maintenance tough once again, we were failed to show the proper result this time. Thank you and I wish you all the best on your next trip.

2/10 Sangat Buruk

DONNA

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Dirty room, old property.
Menginap 9 malam pada bulan Juni 2022
Tanggapan dari Benny pada tanggal 23 Jul 2022
Dear Donna, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Please assure that we'll work efficiently to improve our service and facilities. Thank you.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Value for money hotel
Decent value for money hotel. Hardly any parking space
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Benny pada tanggal 23 Jul 2022
Dear Sir/Madam, Thank you for your feedback. Kindly to inform that actually we do have large parking area but I am sorry if somehow during your stay we were failed to provide so. I sincerely hope the best on your next trip.

8/10 Bagus

Heriyanti

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan November 2021
Tanggapan dari Benny pada tanggal 23 Jul 2022
Dear Heriyanti, Thank you for the feedback given to Novotel Surabaya Hotel & Suites.

6/10 Cukup Baik

Motoyasu

Menginap 2 malam pada bulan Desember 2020
Tanggapan dari Ruzi Okta Febrian pada tanggal 7 Jul 2021
Dear Motoyasu, Thank you has chosen our hotel as your home during your visit at Surabaya.We are happy to serve you and wish you will be back to our hotel to stay. Warm Regards Ruzi Okta Febrian Room Division Manager

10/10 Sangat Bagus

Andrew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2020
Tanggapan dari Ruzi Okta Febrian pada tanggal 7 Jul 2021
Dear Mr Andrew, Thank you has chosen our hotel as you home during your Visit to Surabaya.We wish you have memorable stay with us and wish you will coming back. Warm Regards Ruzi Okra Febrian Room Division Manager

6/10 Cukup Baik

Henry

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kenyamanan kamar
Not at the standard of novotel
Family trip back from Bali to Jakarta, we decided to stop by Surabaya. We believed that Novotel would offer high standard, well we were not so happy. First impression: lobby large and nice atmosphere. We booked a room with garden view, and believe or not the room view was a piece of flower and road... after dicussion with front desk officer, we were upgrade to swimming pool view. Well, a eeal garden view. Room are spartiat, no decoration and nothing more than the necessary: a little desk, a chair, and a bed. Breakfast: overcrowded place in time of pandemics... we made it fast...
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Ruzi Okta Febrian pada tanggal 7 Jul 2021
Dear Mr Henry, Thank you has taking your time to inform us about your experience stay at our hotel.We are sure we were do upgrade your room type as your wish and we do apologize still your expectation.We are serve our room as usual our standard. Your comment about the breakfast was crowded we are say thanks and we are concern to minimize the number of people during the breakfast time.once again thank you and we will learn to make everything is better and convince to all our guest. Best Regards Ruzi Okta Febrian Room Division Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
it is a very clean hotel with very friendly staff.
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Ruzi Okta Febrian pada tanggal 4 Mar 2020
Dear Guest, Thank you has taking your time to create some good review about our hotel & Service.We are glad to see you positive review that our service from our staff is meet your expectation.We wish to see you very soon to coming back at our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Hotel
Very accommodating! Thank you!
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Ruzi Okta Febrian pada tanggal 18 Feb 2020
Dear Guest, Thank you has coming and stay at our hotel Novotel Surabaya Hotel & Suite.We are glad to see your positive review that you was enjoy at our hotel.We will share your comment to our team and hope to see you very soon to stay back with us. Best Regards Ruzi Okta Febrian Front Office Manager

10/10 Sangat Bagus

Marius

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quiet oasis to relax during your stay in Surabaya
We were supposed to stay 2 days in Novotel Surabaya. We eventually extended for 2 more days... and now for a 5th night! Place is very quiet and is a kind of oasis in a bustling city. Pool is very nice. Staff has been very kind with our 7 years old daughter. Food is also good at fair price. Excellent quality for the price paid for night and breakfast. Highly recommended! ;-)
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Ruzi Okta Febrian pada tanggal 5 Feb 2020
Dear Mr.Marius, Thank you has taking your time to create some positive review about our hotel facilities and service.We are glad to see your review that you were enjoy to stay with us.Your satisfied is our goal to service you with our professional manners.Hope to see you very soon to stay back at our Hotel Novotel Surabaya Hotel & Suite. Warm Regards, Ruzi Okta Febrian Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Helpful Front Desk
Nice hotel and a very nice pool, the gathering point of the hotel. Special thanks goes to Evan, the Front desk supervisor, he went out of the way to help us, truly world class hotel service!
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Ruzi Okta Febrian pada tanggal 23 Jan 2020
Dear Guest, Thank you has taking your time to share with us your experience stay during your stay at Novotel Surabaya Hotel & Suite.We will inform to evan our Front Office Supervisor that was handling you with his professional manners. We wish to see you very soon to stay back at Our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Well situated, Novotel Surabaya is a green hotel, with good service from the staff.
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Ruzi Okta Febrian pada tanggal 23 Jan 2020
Dear Guest, Thank you has coming and choose our hotel for stay during your visit at Surabaya.We are glad to see that you has happy to stay with us.Your positive comment surely we will share to our team that will boost our spirit to keep our best service. Wish to see you very soon to stay back at Our Hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The swimming pool is clean and the staff warm and approachable. On the whole it’s a good comfortable place for a home out of home.
Menginap 6 malam pada bulan Oktober 2019
Tanggapan dari rian pada tanggal 15 Nov 2019
Dear Guest, Thank you has taking your time to create some positive review about our hotel product and warm service from our staff.We are glad to see you review and surely we will share to our team to boost our spirit to always give our best. Hope to see you very soon to stay back at our hotel. Warm Regards, Ruzi Okta Febrian Front Office Manager

10/10 Sangat Bagus

Yuni

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Resort in midst of busy city
We love this hotel. Always a nice staycation. A resort style pool n surrounding. The receptionist was friendly. It was a fast check in as well. Staff were very friendly. Breakfast choices were superb. On weekends it went on until 11 am. Downside is they only have 3 floor stories n no lifts because it was an older building. On the other hand, it is not too crowded. Nice for a gateway. Overall it was a superb stay.
Menginap 1 malam pada bulan September 2019
Tanggapan dari Ruzi Okta Febrian pada tanggal 15 Okt 2019
Dear Mrs Yuni, Thank you has taking your time to create some review about our Hotel Novotel Surabaya Hotel & Suite.We are glad to see your positive review and sure we will share it to our team member to boost our spirit to keep our best service to our guest. We are waiting you coming back for stay as soon. Best Regards, Ruzi Okta Febrian Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
不错
不错
Menginap 2 malam pada bulan September 2019
Tanggapan dari ruzi okta febrian pada tanggal 15 Okt 2019
Dear Guest, Thank you for the great review of our hotel Novotel Surabaya Hotel & Suite. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ruzi Okta Febrian Front Office Manager

10/10 Sangat Bagus

Satoshi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
空港乗り継ぎで利用
空港の乗り継ぎで利用。空港からホテルまでは少し渋滞していたが、中心地の手前だったので渋滞は大分回避できた。価格もリーズナブルな割には朝食が充実していた。
Menginap 1 malam pada bulan September 2019

10/10 Sangat Bagus

Novi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It’s nice comfort hotel, in middle of city
Menginap 2 malam pada bulan September 2019
Tanggapan dari Ruzi Okta Febrian pada tanggal 19 Sep 2019
Dear Ms Novi, Thank you has taking your time to create some positive review about our Hotel.We are happy to see your review and surely it will boost our energy to give more better Service. Hope to see you very soon to welcome back to Our Hotel. Best Regards, Ruzi Okta Febrian Front Office Manager

4/10 Buruk

Paco

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Slechte service
Een nare verrassing bij aankomst: De door ons geboekte 4-persoonskamer (familiekamer) bleek slechts onderdak te bieden aan 2 personen. Er stond 1 bed voor 2 personen in de kamer en ondanks dat we een kamer voor 4 personen geboekt hadden werden we geacht OF bedden bij te boeken OF een andere kamer bij te boeken. Aangezien we laat aankwamen en we geen zin hadden een ander hotel op te zoeken maar besloten een kamer bij te boeken voor de kids. Management gaf niet thuis toen ik ze hierop heb aangesproken. Er werd dus ook geen enkele moeite gedaan om tot een redelijk alternatief te komen. Afgezien van deze (onaangename) verrassing verder wel een prima verblijf gehad. Kamer was redelijk netjes en de geboden faciliteiten zijn ok.
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Ruzi Okta Febrian pada tanggal 15 Okt 2019
Dear Guest, Thank you for the great review of our hotel Novotel Surabaya Hotel & Suite. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ruzi Okta Febrian Front Office Manager

8/10 Bagus

Mia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Timothy Gabriel pada tanggal 27 Agu 2019
Dear Mr. Mia, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Timothy Gabriel Ast Front Office Manager

10/10 Sangat Bagus

Yuni

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sanctuary in the Middle of Busy City
Resort like surrounding. It is a sanctuary in the middle of metro n busy city. Great stay
Menginap 5 malam pada bulan Mei 2019
Tanggapan dari Timothy Gabriel pada tanggal 21 Agu 2019
Dear guest, Thank you for your positive reviews about our hotel! We are glad you enjoyed your stay and hope to see you again soon. Best regards, Timothy Gabriel Ast Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had an excellent stay at Novotel in Surabaya for our recent Mount Bromo trip. It was just a night and the place which looked more like a resort bewitched me. Its family friendly with pools for all ages of children. We even tried our hands on in-hotel spa. Although my partner had a good one, my massaeur kept trying to chat me up and ask me personal questions. Other than this one glitch, i would recommend this place.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Timothy Gabriel pada tanggal 21 Agu 2019
Dear Guest We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Timothy Gabriel Ast Front Office Manager