2 bar/lounge
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Ulasan untuk Novotel Samator Surabaya Timur

4 out of 5
Novotel Samator Surabaya Timur
Jl Kedung Baruk 28 Rungkut, Surabaya

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 21 dari 50 ulasan" "
Penilaian 8 - Bagus. 15 dari 50 ulasan" "
Penilaian 6 - Cukup Baik. 8 dari 50 ulasan" "
Penilaian 4 - Buruk. 4 dari 50 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 50 ulasan" "

8,2/10

Kebersihan

8,6/10

Staf & layanan

7,6/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2023

8/10 Bagus

Loufranco

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Over all nice
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Eugene

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Novotel Samator Surabaya Timur pada tanggal 26 Mar 2024
Dear Eugene,Thank you for your great score about our hotel. We are delighted to hear that you had a good experience with us. Looking forward to welcoming you back soon! Best regards,David C. KalaloGeneral Manager

2/10 Sangat Buruk

suhail

Menginap 4 malam pada bulan Desember 2023

8/10 Bagus

SHIGEO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Chin Huat

Menginap 1 malam pada bulan September 2023
Tanggapan dari Novotel Samator Surabaya Timur pada tanggal 9 Sep 2023
Dear Chin Huat,Thank you for the score of our hotel!We are glad that you enjoyed your visit and hope to see you again very soon.Sincerely,David C. KalaloGeneral Manager

6/10 Cukup Baik

Chin Huat

Menginap 1 malam pada bulan September 2023
Tanggapan dari Novotel Samator Surabaya Timur pada tanggal 5 Sep 2023
Dear Chin Huat,Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback. We hope to see you again soon for another magnifique journey with us. Best Regards, David C. Kalalo General Manager

10/10 Sangat Bagus

Silfia

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Top
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Novotel Samator Surabaya Timur pada tanggal 9 Sep 2023
Dear Silfia,Thank you for the score of our hotel!We are glad that you enjoyed your visit and hope to see you again very soon.Sincerely,David C. KalaloGeneral Manager

10/10 Sangat Bagus

Adeleen

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Novotel Samator Surabaya Timur pada tanggal 5 Agu 2023
Dear Adeleen,Salam Hangat dari Novotel Samator Surabaya Timur.Kami sangat berterima kasih karena telah memilih Novotel Hotel menjadi tempat menginap Anda di Surabaya.Sangat menyenangkan bisa menerima tanggapan positif dari Anda. Dan kami akan memberitahukan ulasan Anda kepada team Novotel yang sudah membuat pengalaman menginap Anda menjadi berkesan. Kami yakin bahwa ulasan baik ini akan menjadi motivasi produktif untuk selalu meningkatkan kualitas layanan kami. Sekali lagi terima kasih telah memberitahukan pengalaman Anda selama di Novotel, dan kami menunggu kedatangan Anda selanjutnya. Hormat Kami,David kalalo General Manager

4/10 Buruk

adi

Menginap 9 malam pada bulan Juni 2023

6/10 Cukup Baik

Ronnie

the breakfast buffet was limited, catering for the locals only
Menginap 1 malam pada bulan Mei 2023

6/10 Cukup Baik

Shulan

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2023

10/10 Sangat Bagus

Hajime

Menginap 1 malam pada bulan Januari 2023

8/10 Bagus

Surya

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
Menginap 2 malam pada bulan Oktober 2022

8/10 Bagus

W

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Novotel Samator pada tanggal 1 Jul 2022
Dear W, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David C. Kalalo General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel - Clean and spacious
Menginap 1 malam pada bulan Desember 2020

6/10 Cukup Baik

Marc

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large
Menginap 3 malam pada bulan Oktober 2020

4/10 Buruk

TAKEBari, 仙台市

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
タオル人数分用意されておらず、 その他の物も同樣。 シャワーヘッドが壊れていて浴室中水浸し。 何故か体が痒い。 ローカルロスメンですが他所のクオリティは上がってますよ。
Menginap 1 malam pada bulan Maret 2020

6/10 Cukup Baik

Teri, Minneapolis

Traveler bisnis
Disukai: Staf & layanan, fasilitas
No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
Menginap 5 malam pada bulan Februari 2020

8/10 Bagus

Theresia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
New property in east surabaya
Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
Menginap 4 malam pada bulan Februari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2019

10/10 Sangat Bagus

BoonHeng

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Desember 2019

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The environment is quiet, clean and safe. Good for business meeting and family vacation.
Menginap 2 malam pada bulan November 2019

10/10 Sangat Bagus

Rachel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name
Menginap 1 malam pada bulan Oktober 2019

4/10 Buruk

Selvia

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Negative comment on Novotel Samator Surabaya
Hotel management is not up to standard - unfriendly and inflexible
Menginap 1 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Andre

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2019

8/10 Bagus

Pradyumna Avikara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing hotel, good staff , very courteous, good breakfast, nice clean rooms, overall good experience. Only hot water temperature was a bit high
Menginap 2 malam pada bulan September 2019

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan Agustus 2019
Tanggapan dari Chairuddin Langkat pada tanggal 31 Agu 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Samator Surabaya Timur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Samator Surabaya Timur, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chairuddin Langkat General Manager

10/10 Sangat Bagus

JaeHoon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Chairuddin Langkat pada tanggal 31 Agu 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chairuddin Langkat General Manager

8/10 Bagus

Thi Thu Thao

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The hotel is nice. But the service at the restaurant on 5th floor is rather slow (food serving and payment).
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Chairuddin Langkat pada tanggal 31 Agu 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chairuddin Langkat General Manager

10/10 Sangat Bagus

Sebastian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good stay for work trip
The hotel staffs are really friendly and helpful. The hotel is bright and the room comes with an additional USB port for charging in case you forgotten to bring along universal adaptor and it comes with nice desk for work. Peaceful and quiet, nothing much in the surrounding proximity but there is a minimart close to the hotel.
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Chairuddin Langkat pada tanggal 31 Agu 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Chairuddin Langkat General Manager

8/10 Bagus

Marc

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good but not great
Check in seemed a bit slow. Couldnt understand why a minimum amount of toilet paper was left in my room after cleaning. On one occasion I called the operator to ask for more and was told some would be sent up to my room but after waiting a good while I had to go to reception to ask for some.
Menginap 5 malam pada bulan Juni 2019
Tanggapan dari Chairuddin Langkat pada tanggal 5 Jul 2019
Dear Marc, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our cleanliness and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Sangat Bagus

HYUNJUN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
대체로 만족했습니다.
호텔 시설과 친절함 청결은 아주 좋았습니다. 그러나 주변에 편의 시설이 거의 없었어요. 공항은 가까운 편입니다.
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari C. Langkat pada tanggal 29 Jun 2019
Dear Hyunjun, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Sangat Bagus

theo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was awesome. It was just one thing was terrible. They were working for Ramadan display @ 2am, woke me up. Any kind of renovation should have been done during day time. However, we were compansated with free breakfast during our stay (2 days).
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari Room Division Manager pada tanggal 9 Mei 2019
Dear Mr. Theo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hendri Ari Perdana Room Division Manager

4/10 Buruk

Husin

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
not a good result
bad check in noisy room take long time for check out due to no staff at counter free parking is not accordingly has to wait confirmation from the gate to the front office for free parking
Menginap 1 malam pada bulan April 2019

10/10 Sangat Bagus

Kyungsoo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2019
Tanggapan dari C. Langkat pada tanggal 29 Jun 2019
Dear Kyungsoo, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2019
Tanggapan dari C. Langkat pada tanggal 29 Jun 2019
Dear Anomymous, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Clean new building, good facility, but poor service.
Menginap 2 malam pada bulan Februari 2019
Tanggapan dari C. Langkat pada tanggal 29 Jun 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

6/10 Cukup Baik

Lokadjaja

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
Nice hotel but.....
Nice hotel but not for the location, cleanliness of water of the pool, bad smelt in the bath room, water for shower not strong enough power
Menginap 3 malam pada bulan Desember 2018
Tanggapan dari C. Langkat pada tanggal 29 Jun 2019
Dear Lokadjaja, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and our product specially facilities in the rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Sangat Bagus

Wowok

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Novotel quality standard is always promising. Never disappointing me. Love this hotel.
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari C. Langkat pada tanggal 29 Jun 2019
Dear Wowok, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2018
Tanggapan dari C.Langkat pada tanggal 29 Jun 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

8/10 Bagus

tarmidzi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2018
Tanggapan dari C.Langkat pada tanggal 29 Jun 2019
Dear Tarmidzi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Sangat Bagus

Alfons James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2018
Tanggapan dari C. Langkat pada tanggal 29 Jun 2019
Dear Alfons James, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Sangat Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfort in Samator
The hotel is located in a new building in the heart of Samator, with comfortable and modern facilities. I was welcome by friendly and helpful reception staffs. The restaurant presented (buffet and a la carte) delicious meals (Indonesian and Western) by equally-welcoming staffs. The room was spacious, well-designed and laid-out, blending well with the bathroom to make it homely. I enjoyed working out in the modern and well-equipped gym. However, the location is developing and a bit isolated, but the nearest big mall is just about 10 min. away by taxi. In months or years, the area has the potential to be a bubbling place. For now, if you are heading there, ensure taxi drivers read the address well (language differences), so as not to be driven to another Novotel, as I was on my check-in day! As a great traveller, I took this as one of those things and had fun being driven around Surabaya! I had a great time at Novotel Samator, and I will be staying there again.
Menginap 6 malam pada bulan Juli 2018
Tanggapan dari C. Langkat pada tanggal 29 Jun 2019
Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tolerable Minor Issues, but Overall a Nice Stay!
Great new hotel ! Very comfortable ! A bit far from city centre but it has a spacious, comfortable room with strong wifi. Hence, no problem in ordering food via ride hailing apps. However it has some minor issues which I think can be improved, such as water not flowing into the sink properly, shower’s water power is a bit low. The room service is a bit slow in delivering simple request such as utensils. Despite those minor issues, the hotel is indeed a nice place to stay in Surabaya.
Menginap 1 malam pada bulan Mei 2018
Tanggapan dari C. Langkat pada tanggal 29 Jun 2019
Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chairuddin Langkat General Manager

8/10 Bagus

KS, 東京

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
再開発地域の最新ホテル
数ヶ月前に新築されたばかりのホテル。併設予定のショッピングモールを含む周りの高層ビルは建設中。 ホテル自体は，新築のため，美麗。部屋も広く，朝食付きで宿泊料金は日本円で5000円以下で極めてリーゾナブルな料金で高級ホテルに滞在が可能。
Menginap 4 malam pada bulan Maret 2018
Tanggapan dari Chairuddin Langkat pada tanggal 23 Apr 2018
Dear Mr. KS We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur recently. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Chairuddin Langkat General Manager