Kolam renang outdoor, dengan cabana gratis dan payung kolam renang
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Ulasan untuk Shangri-La Surabaya

5 out of 5
Shangri-La Surabaya
JL. May. Jend. Sungkono 120, Surabaya, East Java

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 105 dari 203 ulasan" "
Penilaian 8 - Bagus. 74 dari 203 ulasan" "
Penilaian 6 - Cukup Baik. 17 dari 203 ulasan" "
Penilaian 4 - Buruk. 5 dari 203 ulasan" "
Penilaian 2 - Sangat Buruk. 2 dari 203 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

8,4/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Ahram

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Shangri-La Surabaya pada tanggal 29 Feb 2024
Dear Mr AhramThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

4/10 Buruk

HYUNWOO

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Andi

Menginap 1 malam pada bulan April 2023

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap bersama keluarga
Proses checkin utk 3 kamar yg cepat mengingat saat kami menginap adalah saat high season.. dan pelayanan baik housekeeping sampai waktu checkout sangat baik. Thanks
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 7 Feb 2020
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2018
Tanggapan dari Jonathan Reynolds - General Manager pada tanggal 11 Jul 2018
Dear Sir/ Madam, Thank you very much for taking your time to share this review. I am pleased to read you enjoyed your recent stay here at Shangri-La Hotel Surabaya. I will share the positive feedback with the respective departments. Once again, thank you for spending time at our Hotel. Looking forward to welcoming you again!

6/10 Cukup Baik

Dennis

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Kecewa berat dengan Hotel ini
Membeli jenis kamar horizon club dengan gambar ada bath tube. Saat tiba dan cek in diberikan jenis kamar tanpa bathtube karena katanya saya memesan horizon deluxe club (bukan executive club Yg ada bathtube). Padahal saat pemesanan tidak ada tulisan deluxe sama sekali. Tdk ada penjelasan yg komperhensif di awal situs hotels.com. pihak hotel malah menyalahkan saya sebagai customer bukannya membantu menyelesaikan atau memberikan upgrade. Sungguh mengecewakan!!!

8/10 Bagus

Junichi

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

satoshi

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
部屋が臭い
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Shangri-La Surabaya pada tanggal 29 Feb 2024
Dear Mr SatoshiThank you for taking the time to share your experience as it is only through such valuable comments that we can improve our level of service. We strive to deliver an exceptional guest experience, however we are sorry to learn of the issues you encountered which impact the overall experience of your stay.Once again, thank you in advance and we look forward to having the opportunity to ensure a more memorable stay when you are next with us.Best Regards,Shangri-La Surabaya

8/10 Bagus

stephane

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Shangri-La Surabaya pada tanggal 29 Feb 2024
Dear Mrs StephaneThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

10/10 Sangat Bagus

Peng Eng Peter

Refurbished rooms are great!
The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Shangri-La Surabaya pada tanggal 29 Feb 2024
Dear Mr Peng Eng PeterThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

10/10 Sangat Bagus

Nickol

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Terry

Menginap 4 malam pada bulan Juli 2023

10/10 Sangat Bagus

Tsutomu

Menginap 2 malam pada bulan Agustus 2023

8/10 Bagus

Norman, Rhodes

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Heesung

Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

Martin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
As it was only for one night, no detailed report possible. However, the food in the italian restaurant was very tasty.
Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

Jinhao

Menginap 4 malam pada bulan April 2023

10/10 Sangat Bagus

Kim

Menginap 4 malam pada bulan Maret 2023

10/10 Sangat Bagus

JUNYA

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2022
Tanggapan dari Hotel Management pada tanggal 10 Feb 2023
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

8/10 Bagus

Ramasamy

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2022
Tanggapan dari Hotel Management pada tanggal 10 Feb 2023
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

6/10 Cukup Baik

Rohit

Menginap 3 malam pada bulan September 2022
Tanggapan dari Hotel Management pada tanggal 10 Feb 2023
Thank you very much for the rating and review. Looking forward to welcoming you back again soon.

10/10 Sangat Bagus

Elaine

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Shangri-La Surabaya pada tanggal 4 Agu 2022
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Sangat Bagus

Kim

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Really recommendable
Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.
Menginap 4 malam pada bulan Juni 2022
Tanggapan dari Shangri-La Surabaya pada tanggal 6 Jul 2022
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Bagus

Terry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다.
Menginap 2 malam pada bulan Juni 2022
Tanggapan dari Shangri-La Surabaya pada tanggal 3 Jul 2022
Dear Valued Guest, Thank you for your reviews and ratings, we have received your feedback and input. Please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future. Best Regards, Shangri-La Surabaya

6/10 Cukup Baik

hanseok

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
Menginap 9 malam pada bulan April 2022
Tanggapan dari Hotel Management pada tanggal 15 Feb 2023
Dear Mr. Hanseok,Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

10/10 Sangat Bagus

Heesung

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2022
Tanggapan dari Shangri-La Surabaya, Communications pada tanggal 18 Mar 2022
Dear Heesung, Thank you very much for the rating and review. We are glad you enjoyed your stay with us and we are looking forward to welcoming you back again here in Shangri-La Surabaya soon. Best Regards, Shangri-La Surabaya Communication Team.

8/10 Bagus

Julian

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
Amazing staff! Lovely hotel, will come back for sure!
Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Shangri-La Surabaya, Communications pada tanggal 24 Feb 2022
Dear Julian, Thank you for sharing such a lovely review with us. I was pleased to read that you enjoyed your stay with us. We are indeed grateful for your kind compliments. We all look forward to having you back with us before too long. Kind Regards, Jonathan Reynolds General Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Just ok
Overall we had a good experience. EDC machine for payment broken twice during two days and bathroom needs to be renovated.
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Shangri-La Surabaya, Communications pada tanggal 24 Jan 2022
Dear Valued Guest, Thank you for taking the time to share your comments. I was sorry that you departed with a less the perfect impression. All of our guest rooms and bathrooms have indeed been renovated. We all hope you will try us again before too long. It would be our pleasure to have you with us again. Best Regards, Jonathan Reynolds General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very clean. This is the best hotel in Surabaya.
Menginap 6 malam pada bulan Desember 2021
Tanggapan dari Shangri-La Surabaya, Communications pada tanggal 16 Des 2021
Hello, Thank you very much for the perfect. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. We all look forward to having you back with us before too long.

8/10 Bagus

Soon

Menginap 4 malam pada bulan November 2021
Tanggapan dari Shangri-La Surabaya, Communications pada tanggal 9 Des 2021
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Sangat Bagus

Meghan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very comfortable stay
We have stayed at this hotel regularly. It is consistent, with great staff, nicely appointed rooms, good restaurant options and a safe and clean facility. This hotel is very comfortable for long business stays.
Menginap 17 malam pada bulan Oktober 2021
Tanggapan dari Shangri-La Surabaya, Communications pada tanggal 9 Des 2021
Dear Meghan, Thank you for the perfect rating and a nice review. We are grateful for your kind compliments and are delighted that you enjoyed your stay at our hotel. We all look forward to having you back again with us before too long. Best Regards, Jonathan Reynolds General Manager

10/10 Sangat Bagus

Bima, Jakarta

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Hotel Management pada tanggal 15 Feb 2023
Dear Mr. Bima,Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

10/10 Sangat Bagus

raiho

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2021
Tanggapan dari Shangri-La Surabaya pada tanggal 17 Sep 2021
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel near Ciputra World Surabaya
The hotel was great, the only complaint was that the pool was closed.
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 21 Jun 2021
Dear Valued Guest, First of all thank you for taking the time to review us, it is much appreciated. We would like to apologize for the inconvenience you experienced during your recent stay. Nevertheless, please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future. Best Regards, Shangri-La Surabaya

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Mei 2021
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 27 Mei 2021
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Sangat Bagus

seanju

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
친절한 서비스 아침식사 시작전 호텔을 떠나야 하니 호텔에서 조식을 포장 해 주었다 세심한 배려가 좋았다 호텔은 청결했으며 코로나마스크도 실내에 준비되어있었다
Menginap 1 malam pada bulan April 2021
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 20 Apr 2021
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

6/10 Cukup Baik

Dina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Niet voor herhaling ....
Kleine kamer. Zeer karig ontbijt. Echt super weining eten.
Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 8 Mar 2021
Dear Valued Guest, First of all thank you for taking the time to review us, it is much appreciated. We would like to apologize for the inconvenience you experienced during your recent stay. Nevertheless, please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future. Best Regards, Shangri-La Hotel Surabaya

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 15 Jan 2021
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The breakfast is excellent, the staff are very friendly, good location and good price, we will stay there again next time.
Menginap 1 malam pada bulan Januari 2021
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 12 Jan 2021
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
快適でした。
クラブフロアに3泊しました。コロナ対策での規制があるなか、サービスを心掛けている感じが受けてとれました。サービス面は充分だと思います。 部屋も問題なく快適に過ごせましたが、アメニティの補充が充分ではなく、何度もリクエストする必要がありましたので、そこだけが難点かと思います。 基本的には、また滞在したいと思える価値のあるホテルでした。
Menginap 3 malam pada bulan Desember 2020
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 4 Jan 2021
First of all thank you for taking the time to review us, it is much appreciated. We are glad you enjoyed your stay with us. We would like to apologize for the inconvenience you experienced during your recent stay. Nevertheless, please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future.

8/10 Bagus

DUK SANG

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
시내에 위치한 호텔
전체적으로 오래된 시설이나 관리는 잘 되고있음. 시내 중심가에서는 다소 떨어진 위치로 주변에 상점나 식당이 없음. 길건너 대형상가가 있으나 이동이 다소 불편함. 조식은 호텔이름에 걸맞지 않게 별로였음.
Menginap 7 malam pada bulan Desember 2020
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 4 Jan 2021
Dear Valued Guest, First of all thank you for taking the time to review us, it is much appreciated. We would like to apologize for the inconvenience you experienced during your recent stay. Nevertheless, please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future. Sincerely, Shangri-La Hotel Surabaya

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
お値打ち価格過ぎる
コロナ禍の影響か安い宿泊料で広い清潔な部屋で満足。
Menginap 3 malam pada bulan Desember 2020
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 17 Des 2020
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
価格が下がった分、サービスレベルも、、
ドアマンの数が足りていないのか、車の誘導は十分でない。フロントスタッフは英語が通じない。ロビーラウンジのメニューリストは安っぽい。以前はシャングリラスタンダードだったが全体的に劣った感じは否めない。 建物は古いが問題なく豪華、室内は改装されて清潔に保たれており快適。 価格が安くなったことが大きく、総合的には十分に満足。
Menginap 2 malam pada bulan Desember 2020
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 16 Des 2020
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Shangri-La Hotel Surabaya

10/10 Sangat Bagus

KOSEN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent.
Very calm and nice
Menginap 1 malam pada bulan November 2020
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 16 Nov 2020
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Sangat Bagus

Graziella Jasmine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2020
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 30 Sep 2020
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Sangat Bagus

nanang

Menginap 1 malam pada bulan September 2020
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 24 Sep 2020
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Sangat Bagus

Nicholas Ren Sheng

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Exclusive Stay
One of the most premium hotels in Surabaya.
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 7 Sep 2020
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Limitation during covid pandemic.
Nice stay for 1 night during covid pandemic. Must walk to outdoor parking area due to covid19 pandemic. Basement parking areas are closed.
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari Shangri-La Hotel, Surabaya pada tanggal 24 Agu 2020
Thank you for your reviews and ratings, we have received your feedback and input. Please rest assured as we take a closer look at the issues you mention. We look forward to welcoming you again in the future.

10/10 Sangat Bagus

Yuet wa eva

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
市中心 近機場
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Jonathan Reynolds - General Manager pada tanggal 4 Mar 2020
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.