Dear Mr. Purwadi, Salam hangat dari Swiss-Belhotel Tarakan.. Terima kasih karena sudah memilih kami sebagai akomodasi Anda selama kunjungan di Tarakan. Terima kasih juga karena sudah meluangkan waktu Anda untuk membagikan pengalaman Anda. Kami senang Anda berhasil memesan kamar melalui online sesuai dengan keinginan Anda. Kami berharap Anda menikmati penginapan anda di Swiss-Belhotel Tarakan. Terima kasih karena sudah membagikan pengalaman Anda. Kami nantikan kunjungan Anda berikutnya di Swiss-Belhotel Tarakan. Salam hangat, Gerald Marketing Communication

Dear Mr. Hansamu, Salam hangat dari Swiss-Belhotel Tarakan.. Terima kasih karena sudah memilih Swiss-Belhotel Tarakan sebagai akomodasi Anda sewaktu berkunjung di Tarakan. Kami senang untuk mengetahui bahwa lokasi kami mempermudah Anda selama melakukan kegiatan di Tarakan. Anda juga menikmati makanan yang kami sajikan di restoran Swiss-Cafe. Sangat disayangkan, pelayanan kami khususnya dikamar belum memenuhi kepuasan Anda. Kami mohon maaf atas kekurangan yang Anda alami selama menginap dikamar. Kami sudah menginformasikan kepada departemen yang terkait agar memperhatikan dengan lebih detail lagi ketersediaan perlengkapan di kamar seperti yang Anda sebutkan. Sekali lagi kami mohon maaf atas ketidaknyamanannya dan terima kasih atas saran Anda yang sangat berharga untuk peningkatan pelayanan kami. Kami menantikan junjungan Anda berikutnya di Swiss-Belhotel Tarakan.. Salam hangat, Gerald Marketing Communication

Dear Mr. Anonymous, Warm greetings from Swiss-Belhotel Tarakan ..! Thank you for taking the time to rate us. From your rating, we conclude that our service is satisfactory to you. We will continue to improve our service for guests' comfort while staying at Swiss-Belhotel Tarakan. Thank you and we look forward to the visit of you next at Swiss-Belhotel Tarakan. Warm regards, Management

Dear Mr. William, Warm greetings from Swiss-Belhotel Tarakan ..! Thank you for taking the time to rate us. From your rating, we conclude that our service is satisfactory to you. We will continue to improve our service for guests' comfort while staying at Swiss-Belhotel Tarakan. Thank you and we look forward to the visit of you next at Swiss-Belhotel Tarakan. Warm regards, Management

Dear Mr. Vincent, Warmest Greeting from Swiss-Belhotel Tarakan..!! Thank you for choosing Swiss-Belhotel Tarakan as your preferable accommodation and taking the time to share your comment regarding our service. We also thank you for taking the time to share your review regarding your stay. Thank you for your feedback and we look forward to welcome Mr. Vincent to visit and stay back in Swiss-Belhotel Tarakan. Warm regards, The Management

Dear Mr. Bon Emplacement, Warmest Greeting from Swiss-Belhotel Tarakan..!! Thank you for choosing Swiss-Belhotel Tarakan as your preferable accommodation and taking the time to share your comment regarding our service. We also thank you for taking the time to share your review regarding your stay. Our strategic location has always been one of the main reason our guest choosing Swiss-Belhotel Tarakan as their accommodation. We are sure that our strategic location had gave you easy access for your activity in Tarakan. Thank you for your feedback and we look forward to welcome Mr. Bon Emplacement to visit and stay back in Swiss-Belhotel Tarakan. Warm regards, The Management

Dear Anonymous, Salam hangat dari Swiss-Belhotel Tarakan..! Terima kasih karena sudah meluangkan waktu untuk memberikan rating kepada kami. Kami akan terus meningkatkan pelayanan kami demi kenyamanan tamu yang menginap di Swiss-Belhotel Tarakan. Terima kasih dan kami nantikan kunjungan Anda berikutnya di Swiss-Belhotel Tarakan. Salam hangat, Manajemen

Dear Kristen, Warmest Greeting from Swiss-Belhotel Tarakan..!! Thank you for choosing Swiss-Belhotel Tarakan as your preferable accommodation and taking the time to share your comment regarding our service. We are delighted to know that you had enjoyed your stay and our warm hospitality. It motivate us to maintain our best service so that our other guest had a best staying experience as yours. Thank you for your feedback and we look forward to welcome you back in Swiss-Belhotel Tarakan. Warm regards, The Management

Dear Mrs. Suzanne Kuster, Warmest greeting from Swiss-Belhotel Tarakan..! Thank you for sharing your experience about your recent stay although it was not a pleasant one as we expected. We sincerely apologize for the incomplete information that you get in the web and for the inconvenience that you had experienced during your stay at Swiss-Belhotel Tarakan. It is true that alcohol and massage service is not available during the month of Ramadhan as it is a regulation from the government. We had requested with our online travel agent to inform that alcohol and massage is not available during Ramadan in the web. Hopefully they would grant our request and provide the information in the web soon. We also had checked the issue you addressed with our staff in the restaurant to gather some proper information. Although alcohol and massage service is not available during the month of Ramadhan, we try to do our best by being flexible and provide alcohol especially for foreign guest. Unfortunately, during your stay, our wine is currently sold out and we are running out of stock from our supplier (Jakarta supplier). We are still waiting for the supply. The only alcohol beverage that we have at that moment is beer and our staff had informed you this matter and you had beer as an alternative for the wine. As for the massage service, all our therapist who came from outside Tarakan island went back to their hometown and barely available during Ramadan. Once again, we apologize for the inconvenience. We hope our reply explain the situation very well. We looking forward for your next visit Tarakan and we guaranteed that you will have better and great experience . Thank you.

Dear Mr. Hajime, Warmest Greeting from Swiss-Belhotel Tarakan..! Thank you for choosing Swiss-Belhotel Tarakan as your preferable stay during your visit in Tarakan. We also thank you for taking the time to share your feedback regarding our service. We are disappointed as we had not met your expectation especially in the room. Your feedback had been shared to the management for consideration. We admit as a hotel that had been operating for more than ten years, there are some facility or equipment that need to be upgraded and we are currently still in the process of replacing our old equipment including changing bed in the room. We are doing the project partially and we hope to meet our target within next year. Regarding the price, we are almost similar to 4-star hotel in other cities since we are also 4-star classification. Once again, thank you for sharing your feedback as it help us to improve our service and facility. We would like to welcome you again on your next visit to Tarakan. Please let us know via e-mail: tarakan@swiss-belhotel.com Warm regards, The Management

Dear Anonymous, Warmest greeting from Swiss-Belhotel Tarakan.. Thank you for taking the time to send your feedback during your stay at Swiss-Belhotel Tarakan. We are glad to know that you found our staff friendly. It is one of the most important aspect in hospitality industry and it seems they had done it very well. However you also mention that you found that we are understaffed. We would like to inform you that at the moment, we had a few new staff joining the company and we had a sufficient human resources in every department. Hopefully, we could provide the best quality of service as well as smooth and effective operational which will bring comfort to our guest. Once again, thank you for your feedback as it help us to improve our service. We are looking forward to welcome you again on your next visit to Tarakan. Warm regards, Gerald Marketing Communication

Dear Mr. Mark, Warmest Greeting from Swiss-Belhotel Tarakan.. First and foremost, thank you for taking your time to share your experience during your stay at Swiss-Belhotel Tarakan. You had enjoyed our breakfast and we are delighted that you are satisfied with our breakfast menu selection. Regarding our room tariff, we offer a dynamic room rate especially in online. We suggest you to check our special deals in the online which is updated daily. We sincerely apologize if you had experienced any inconvenience with our Front Office department during your stay. We had recruited new staff and currently, we had a sufficient staff in every department. We aim to provide best service to our guest with our new recruitment. Once again, thank you for sharing your feedback as it help us to consider on which aspect of our service we need to enhance. We are looking forward to serve you on your next visit to Tarakan. Warm regards, Gerald Marketing Communication

Dear Anonymous, Warmest greeting from Swiss-Belhotel Tarakan.. First of all, thank you for taking the time to share your feedback during your stay at Swiss-Belhotel Tarakan. From your positive experience, we conclude that you had enjoyed your stay with us and we are delighted for that. We are also glad to know that you found our room clean and nice which means you have had a nice rest in the room. In this opportunity, we would like to inform you that we are rated as 4-star hotel and still the only international chain hotel in Tarakan. Thank you for your positive feedback and looking back to welcome you again in your next visit to Tarakan Warm regards, Gerald Marketing Communication

Dear Martini, Warmest greeting from Swiss-Belhotel Tarakan.. Thank you for taking your time to share your experience during your stay at Swiss-Belhotel Tarakan. From your feedback, we concluded that you had enjoyed your stay with us. Our location, facilities and the service from our staff had met your expectation. That is the aim of our service, which is to make our guest feel like home. We are delighted that you had a comfortable stay with us and grateful that you will recommend us to your colleagues when they are visiting Tarakan. Once again, thank you for your motivating feedback. We are looking back for your next visit to Tarakan.. Warm regards, Gerald Marketing Communication

Dear Mr. Jeremy, Warmest greeting from Swiss-Belhotel Tarakan.. We would like to thank you for taking your time to share your experience during your stay at Swiss-Belhotel Tarakan. We are delighted to know that we had met your expectation during your business trip to Tarakan. Our location surely had gave you easy access to explore the city. Our staff had also served you very well that you enjoyed their hospitality. We consider it as a compliment that motivates us to maintain the best service to our guest. Once again, thank you for your feedback. We are looking forward for your next business trip in Tarakan. Warm regards, Gerald Marketing Communication

Dear Ms. Megan, Warmest greeting from Swiss-Belhotel Tarakan.. First and foremost, thank you for taking the time to share your experince during your stay at Swiss-Belhotel Tarakan. We are very glad to know that you had enjoyed your stay with us. Of course our staff are genuinely happy not only to see you but also happy to had served you during your stay. Your overall experience means that we had done our job very well and met your expectations. We consider your feedback as a compliment. On the behalf of our managers and staff, we thank you for choosing Swiss-Belhotel Tarakan for your accommodation during your visit to Tarakan. We are looking forward to serve you on your next visit.. Warm regards, Gerald Marketing Communication

Dear Anonymous, Warmest greeting from Swiss-Belhotel Tarakan.. First of all, we thank you for taking the time to share your feedback during your stay with Swiss-Belhotel Tarakan. We are delighted to know that you enjoy your breakfast time at our restaurant. However, we sincerely apologize for the inconvenience that you experienced during your stay. We took the matter seriously and we had discussed it with the related departments. Regarding our staff, we had made continuous training especially in handling guest request. The aim of this training is to enhance the quality of service from our staff. We also apologize that you did not enjoy hot shower during your stay. In this opportunity, we would like to inform you that we have installed a new heat pump with the latest technology which supply hot water in shower to all rooms. Fortunately, thus far, our guest are enjoying hot shower in the room. Once again, we sincerely apologize for the inconvenience that you had experienced during your stay. Thank you for the feedback as it help us to consider on which aspect of our service that we need to improve. We are looking forward to serve you on your next visit to Tarakan. Warm regards, Gerald Marketing Communications