The reviewer have never stayed in our guesthouse, but booked the room for his parents. In his review, there are 3 accusations which are either one-sided or even untrue. 1. Complicated informationMessages were sent to the reviewer after the booking. With no replies, we could only give the link to the information on public transports including taxi, bus and train from the airport, HK port and MTR station both in English and Chinese versions, instead of a specific one that fits his need. 2. No taxi and bus coming in unknown time The reviewer’ parents had their flight departing at around 10:00 am and insisted on checking out at 5:00 am. As we all know, it is not easy to grab a taxi on the road in the very early morning. However, a taxi can be ordered by calling the taxi hotlines. The bus service in Hong Kong is regulated by the government. It is absolutely IMPOSSIBLE to have a public bus coming in unknown time. The morning airport bus S64X is a perfect substitute of taxi. The bus service is scheduled, every 10 to 15 minutes a bus departing from the bus terminus nearby to the airport from 5:00 am to 7:00 am. The bus ride is about 20 minutes. 3. False information on location and puzzle liked pathwayWe have no idea from which website the reviewer visited and got the misleading and false information With reference to Google map, the driving distance and driving time from the airport T1 to the taxi drop off point are 5.9 KM and 10 minutes respectively. The taxi fare is around HKD 80. Our guesthouse is located in the green belt, so no taxi can reach the door. Because guests might overlook this description, an automatic message regarding the 7 minute walk distance is sent right after guests making a booking. With the aid of the directions, signs and video provided, most of our guests find it easy to reach the guesthouse. The roots of the problem were that the reviewer’s parents expected a hotel that juxtaposes the airport and were not well informed about the location and walk distance of our guesthouse. Being inexperienced, they were so panic that they could hardly understand the ways back to the airport in the very early morning we suggested. Knowing that the booking was non refundable, they decided to leave and stay at the airport eventually.Guests are advised to read the detailed information and descriptions on their booking providers and check the messages after making a booking.