Dear Susanna,Thank you for taking the time to leave your feedback! We're delighted to hear that you found our hotel clean and quiet. We apologize if the size of the room did not meet your expectations, but we appreciate your understanding. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more spacious experience in the future.Warm regards,KatherineGuest Experience Manager

Dear Angela,Thank you for your glowing review! We're delighted to hear that our staff made your stay enjoyable and that you found our location convenient for your layover. We strive to provide a seamless experience for our guests, and it's wonderful to know that you found our proximity to the shopping mall and eateries convenient as well. We look forward to welcoming you back on your next visit! Warm regards,KatherineGuest Experience Manager

尊敬的 Wing Kwan Carmen,非常感謝您選擇入住我們酒店，並分享了您寶貴的評論！ 我們很高興聽到您對我們酒店的便利地理位置和整潔的環境表示滿意。您的支持對我們來說意義重大，我們將繼續努力為每位客人提供高品質的服務和舒適的入住體驗。期待您的再次光臨，再次為您服務。溫暖的問候，凱瑟琳賓客體驗經理

Dear Gali,Thank you so much for your excellent review! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we were able to exceed your expectations. We look forward to welcoming you back on your next visit to The Silveri Hong Kong-MGallery.Warm regards,KatherineGuest Experience Manager

Dear Sydnie,We appreciate your feedback and would like to apologize for any dissatisfaction you may have experienced during your stay. We strive to provide the best possible experience for all of our guests and will take your comments into consideration to improve our services. Thank you for staying with us.Warm regards,KatherineGuest Experience Manager

Dear Joanne,Thank you for taking the time to leave such a positive review of our hotel! We are thrilled to hear that you had an excellent experience during your stay with us. Your 5/5 rating means a lot to us and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable stay. It is wonderful to know that we met your expectations and that you found everything to your satisfaction.We hope to have the pleasure of welcoming you back in the future. Your feedback is invaluable to us as we continuously strive to improve our guest experience.Thank you once again for choosing our hotel and for your glowing review. We look forward to serving you again soon!Best regards,KatherineGuest Experience Manager

Dear Madison,Thank you for choosing to stay with us during your layover in Hong Kong! We are thrilled to hear that you had a wonderful experience. Providing transportation to and from the airport is just one of the many ways we strive to accommodate our guests. It's great to know that the convenient location of our hotel, connected to a large outlet mall, provided you with plenty of dining and entertainment options even at a late hour. We hope to have the pleasure of welcoming you back in the future. Warm regards,KatherineGuest Experience Manager

親愛的 chin ho,感謝您花時間與我們分享您的回饋。 得知您最近的住宿與六個月前在我們酒店的住宿相比沒有達到您的期望，我們深表遺憾。對於啤酒種類有限造成您的不便，我們深表歉意。 我們知道這些設施對我們的客人很重要，我們將考慮您的意見以進行未來的改進。不過，我們很高興聽到您對我們的整體服務和硬體設施感到滿意且符合標準。 我們感謝您在這方面的客氣話。我們重視您的回饋，因為它有助於我們確定可以改進的領域。 您的滿意是我們的首要任務，希望有機會在您下次光臨時為您提供更好的體驗。再次感謝您選擇入住我們酒店，我們希望很快歡迎您回來。此致，Katherine賓客體驗經理

Dear Guest,Thank you so much for your perfect score! We are delighted to hear that you had a wonderful experience with us. It was a pleasure to have you as our guest, and we are thrilled that we met your expectations. We strive to provide exceptional service and ensure our guests have a memorable stay. We hope to welcome you back in the future for another fantastic experience. Thank you once again for your review!Warm regards,KatherineGuest Experience Manager

Dear MEI LAN,We apologize if we did not meet your expectations during your stay. Our team strives to provide excellent service and a comfortable experience for all our guests, and we regret if we fell short in any way.We hope you will consider giving us another opportunity in the future and allow us to provide you with a better experience.Warm regards,KatherineGuest Experience Manager

Dear TIN YU,Thank you for your perfect score review! We are thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to provide excellent service to all of our guests, and we are delighted that we were able to meet your expectations. We hope to welcome you back again in the future.Warm regards,KatherineGuest Experience Manager

Dear Rhonda,Thank you so much for your glowing 10/10 review! We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure that our guests are comfortable and have everything they need, so it means the world to us that you were so satisfied. We hope to have the opportunity to welcome you back again soon!Warm regards,KatherineGuest Experience Manager

亲爱的 kyosei,感谢您对我们酒店的好评！我们非常高兴您对我们的服务和设施感到满意。我们会持续努力提供更好的服务，以确保每位客人都能有愉快的入住体验。期待您的再次光临！温暖的问候，Katherine宾客体验经理

Dear ELI,Thank you so much for your amazing 5/5 review! We are thrilled to hear that you had such a fantastic experience at our hotel. Your positive feedback truly means a lot to us. We strive to provide the best possible service and it is extremely rewarding to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back on your next visit to our area. Thank you again for choosing our hotel and for taking the time to share your positive experience.Warm regards,KatherineGuest Experience Manager

Dear Lock, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We are pleased to hear that you enjoyed our hotel's location and had a pleasant experience during your visit. Your satisfaction is our top priority, and we strive to provide the best possible service and accommodations for our guests. We hope to welcome you back in the future and provide you with another enjoyable stay.Thank you again for your review!Best regards,KatherineGuest Experience Manager

Dear Harold,Thank you so much for your kind feedback and for choosing to stay at The Silveri Hotel! We are delighted to hear that you found our property beautiful and clean. It's wonderful that you enjoyed our great service and that you were upgraded to our executive rooms. We appreciate your positive comments and look forward to welcoming you back on your next visit.Warm regards,KatherineGuest Experience Manager

Dear Thomas Thieu,Thank you for staying with us and taking the time to provide your feedback. We are delighted to hear that you appreciated our convenient location for shopping and transportation. It was a pleasure having you as our guest and we hope to welcome you back soon.Warm regards,KatherineGuest experience Manager

Dear Wei Yuen,Thank you for your review of our hotel. We are sorry to see that your experience fell short of your expectations and apologize for any inconvenience you may have encountered during your stay. We strive to deliver the highest level of hospitality and we regret that we were unable to provide this for you. We would appreciate any additional feedback you might be willing to share so that we can continue to improve our services and facilities.Thank you for staying with us and we hope to have the opportunity to better serve you in the future.Best regards,KatherineGuest Experience Manager

親愛的 I TENG,感謝您抽出寶貴時間向我們提供回饋。 我們很高興聽到您發現我們的房間乾淨舒適。 對於鬆動的地板和透明的窗簾，我們深表歉意。 我們已註意到這些問題，並將與我們的維護和客房服務團隊一起解決這些問題。關於您對缺少遮光百葉窗的擔憂，我們所有的房間都有遮光百葉窗。 它們位於電燈開關附近，如果客人需要任何幫助來找到它們，我們鼓勵客人聯繫我們的前台。感謝您選擇入住我們酒店，我們希望盡快歡迎您回來。此致，Katherine賓客體驗經理

Dear Janime Lai Hock,Thank you for your rating and feedback. We appreciate your review and are sorry to hear that your experience at our hotel was not perfect. We would like to extend our sincerest apologies for any inconvenience you may have encountered during your stay. Please know that your feedback will be used to help us improve and provide a better experience for our guests in the future.Thank you again for choosing our hotel and we hope to have the opportunity to welcome you back in the near future.Warm regards,KatherineGuest Experience Manager

Dear Cheung Hing,Thank you for your recent stay with us and taking the time to leave such a wonderful review. We are thrilled to hear that you had an enjoyable experience with us and found our room and amenities to be to your liking. Your feedback is much appreciated, and we hope to have the pleasure of welcoming you back again soon.Warm regards,KatherineGuest Experience Manager

Dear Kin kuan,Thank you for your perfect score! We are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!Warm regards,KatherineGuest Experience Manager

Dear Guest, Thank you for sharing your feedback with us regarding your recent stay at our hotel. We are glad that you found our location to be convenient and that you appreciated our shuttle service and excellent staff. We apologize for the trouble you experienced with the water temperature in the showers and the lack of practical features in the rooms. We appreciate your feedback in this regard and will take the necessary steps to address these issues as soon as possible. We have also alerted our housekeeping team to the issue of dust and will ensure that they pay greater attention to this. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future. Best regards,KatherineGuest Experience Manager

Dear Michael,Thank you for choosing our hotel and taking the time to share your feedback with us. We are delighted to hear that our proximity to the airport and frequent shuttle service met your needs. We apologize for any inconvenience the heavy doors may have caused you during your stay. However, we are pleased to hear that our staff members were professional and provided you with a wonderful experience. Regarding the credit card deposit refund, we will investigate this matter further to ensure a faster resolution in the future. Thank you once again for your valuable feedback and we look forward to welcoming you back soon.Best regards,KatherineGuest Experience Manager

Dear Jianing,Thank you so much for the perfect rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon.Warm regards,KatherineGuest Experience Manager

Dear Amy,Thank you for taking the time to leave a review. We apologize if the size of the room did not meet your expectations. However, we are glad to hear that you enjoyed the spaciousness of the bathroom in your luxury king room. We also appreciate your feedback regarding breakfast and will use it to improve our offerings in the future.We hope to have the opportunity to welcome you back soon.Warm regards,KatherineGuest Experience Manager

Dear Mr. Wong,Thank you for choosing our hotel for your stay and for taking the time to provide us with a perfect rating. We are thrilled to hear that you had an enjoyable experience with us.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,KatherineGuest Experience Manager

Dear Patrick,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our staff to be friendly and helpful, our location convenient, and overall that you had an excellent stay with us. We always strive to provide our guests with the highest level of service and a comfortable and enjoyable stay, and we are pleased to know that we lived up to your expectations. Thank you for choosing to stay with us, and we hope to welcome you back soon.Warm regards,KatherineGuest Experience Manager

Dear Kai Lun, Thank you for sharing your positive experience at our hotel. We are delighted to hear that our frontline and gym staff made your stay enjoyable and provided you with excellent service. We greatly appreciate your kind words and look forward to welcoming you back to our hotel in the near future. Best regards,KatherineGuest Experience Manager

Dear yoon young soon,Thank you so much for the wonderful review! We're delighted to hear that you enjoyed your stay with us and that everything met your expectations. We hope to have the pleasure of welcoming you back to our hotel in the near future!Warm regards,KatherineGuest Experience Manager

Dear Dinghua,Thank you for taking the time to share your positive feedback with us. We're overjoyed to hear that our service exceeded your expectations and that our staff was able to assist you with your luggage promptly. It was a pleasure having you as our guest, and we hope to welcome you back soon.Warm regards,KatherineGuest Experience Manager

Dear Sen Ching ,We appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. Thank you for taking the time to share your experience. We hope to welcome you back soon.Best regards,KatherineGuest Experience Manager

Dear Ms. Lin,Thank you for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted that you found our room decor tasteful, cosy, and comfortable. However, we apologize for the inconvenience you experienced with the shower drains. We will work on rectifying the issue as soon as possible.We appreciate your kind words about our staff, except for the breakfast staff whom you found a bit odd and blunt. We apologize for any discomfort caused to you and will certainly address the matter with our breakfast team. We strive to provide a warm and welcoming atmosphere for all our guests, and have taken note of your comments to ensure that we continue to improve the quality of our service.We would like to thank you once again for choosing to stay with us. We hope that you will give us another opportunity to serve you in the future.Best regards,KatherineGuest Experience Manager

Dear Guest,Thank you for such a positive review.We are delighted to hear that you enjoyed your stay and found our location perfect for your overnight layover. It's great to know that our room cleanliness, hotel condition, service, and amenities met your expectations.We appreciate your kind words and look forward to welcoming you back during your next visit to Hong Kong.We look forward to welcoming you back in future.Best regards,Katherine, Guest Experience Manager

Dear Ronald,Thank you for your feedback about your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope we have the opportunity of seeing you again in the future.Kind regards,Katherine, Guest Experience Manager

亲爱的宾客您好！感谢您选择入住我们酒店！我们非常感谢您为我们留下的肯定与好评，为宾客提供舒适贴心的居住体验是我们一向的工作宗旨与不懈追求！期待您再次光临我们的酒店，祝您生活愉快！Katherine, Guest Experience Manager

Dear Andrew,Thank you for taking the time to share your review.We are glad to hear that you appreciated our convenient location above Citygate and close to Ngong Ping 360.However, we are disappointed to learn about the issues you encountered with the bed in your room and the shower. We assure you that our team is committed to maintaining high standards of comfort and cleanliness in all our rooms, and we will address these concerns with our maintenance team to ensure improvements are made. As for the automated toilet, we apologize if it did not meet your expectations and will take your feedback into consideration for future enhancements.We hope to have the opportunity of welcoming you back in the future. Best regards,Katherine, Guest Experience Manager

Dear Daniel,Thank you for taking the time to share your experience at our hotel. We are glad you enjoyed your stay, especially comfortable room. We would be pleased to welcome you back to The Silveri Hong Kong-MGallery.Warm regards, Katherine BudhraniGuest Experience Manager

Dear Dan,Thank you very much for leaving us such a nice comment. It’s a great & rewarding feeling to hear that you enjoyed your stay at The Silveri Hong Kong-MGallery. We look forward to welcoming you back in the near future. Warm regards,Katherine BudhraniGuest Experience Manager

Dear Mr. Chan,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Warm regards,Katherine BudhraniGuest Experience Manager

Dear tsz ki,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Cammy,Thank you for giving us a perfect score.We appreciate that you decided to stay with us, and we are happy knowing you had a great trip.We hope to see you again in the near future.Warm regards,Katherine BudhraniGuest Experience Manager