6/10 Cukup Baik
Wen Jie
Bepergian dalam rombongan
6 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We have a pleasant stay at Honshinoya Bali. It’s a very beautiful resort surrounded by the nature. We stay in the villa Jalak. It has the best location to watch the resort, and the trees. You can even enjoy sunrise at the villa. We enjoy the time staying there. I’ll always missing reading at the balcony with such beautiful view.
The only concern I have is about country and nationality. We are from Taiwan. However, the nationality and country is listed as China in the receipt. After communicating with the staff, he helped to correct that to Taiwan, province of China. Well, that’s unacceptable. I told the staff that this statement makes us uncomfortable. He is sorry about that and mentioning that’s embedded in the IT system. I understand, and ask the staff to provide our comments to the headquarter. Hope this mistake could be corrected soon.