2/10 Terrible
Shabahang
9 Sep 2022
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst hotel staff member ever
The worst hotel I have ever been to. The staff made our stay so uncomfortable. Starting with his lack of communication and ending with making me and my girlfriend so embarrassed in front of others. First, he never told us that we have to put a sign on our door if we want our room to be cleaned. We found out about this the next day when we came back from city tour and found our room not clean and saw the sign in the room. When we questioned the staff why he never told us the cleaning rule the first day. He didn’t say sorry or explained himself and with little to no English he spoke, we still were understanding.
The next day we asked him if he can call a shuttle to take us to airport at 10:30am explained to him that we had our flight at 1 30pm and we did not wanna be late. and he said okay. At 10 30 am sharp my girlfriend and I carried 4 luggages from second floor to the front lobby to find out, he said the shuttle will not be there till 11 20 am again without any apology. Being all mad getting up earlier and rushing our breakfast, we dragged our baggage back to room again.
This time shuffle arrives at 11 20, within 10 minutes after we left the hotel, the driver gets a call that same staff at hotel wants to speak to me. He said something like payment did not go through. The driver took us back to the hotel and we found the staff in the shuttle demanding for 115 euro in cash only in front of other people made me and my gf so embarrassed; again he didn’t say sorry.
Shabahang
Stayed 2 nights in Sep 2022
