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Reviews of Holiday Inn Express Washington DC Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Washington DC Downtown, an IHG Hotel
317 K St NW, Washington, DC

Reviews

7.4

Good

Rating 10 - Excellent. 337 out of 859 reviews" "
Rating 8 - Good. 198 out of 859 reviews" "
Rating 6 - Okay. 134 out of 859 reviews" "
Rating 4 - Poor. 94 out of 859 reviews" "
Rating 2 - Terrible. 96 out of 859 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Melynda

Liked: Cleanliness
Exactly what I needed. A clean and safe place to stay. I was here during police week and barely stayed in my room other then to get a few hours of sleep and a shower. The only thing I noticed was my room wasn’t fully prepared. I had to ask for washcloths, or a do not disturb sign and my room didn’t have an ice bucket. I did ask the front desk for washcloths and a do not disturb sign, but didn’t want to ask for an ice bucket.
Stayed 3 nights in May 2024
Response from L.Foreman Operations Manager on 20 May 2024
Hi Melynda,Thank you for taking the time to share feedback regarding your stay. We are disappointed to hear you did not have a more positive experience. This is certainly not what we want our guests to experience when staying with us. We are working through the issue you mentioned and they have been addressed with the appropriate management team. Again, please accept our apology and hope you give us another opportunity the next time you are in the Washington DC area.

10/10 Excellent

Wanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, thanks!
Stayed 1 night in May 2024
Response from Owner on 14 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

James

Travelled with family and small children
Liked: Cleanliness
There was no soap in the room when we checked in.
Stayed 1 night in May 2024
Response from Owner on 14 May 2024
Thank you for taking the time to review us, James. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

DeJunae

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 2 nights in May 2024
Response from Owner on 14 May 2024
DeJunae, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Jeffery

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, there was some basketball teams or baseball not sure but I didn’t hear them so my stay was also quiet. Staff was friendly and breakfast was pretty good. My two issues the valet parking for pickup was an absolute nightmare the other issue was only one elevator working on a weekend.
Stayed 2 nights in May 2024
Response from Owner on 14 May 2024
Jeffery, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: - Easy check-in, Valet Parking, Breakfast included, amenities for guests (e.g., sets of packaged plastic cutlery, coffee station 24 hours), recently renovated property, clean, LOTS of towels in the bathroom, well-lit, ample outlets.
Stayed 1 night in May 2024
Response from Owner on 14 May 2024
Margaret, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Owner on 14 May 2024
Gary, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Walter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check-in cleck was not courteous. No smile or gave info on the hotel. No washcloths in the room when we checked in. Room was not cleaned after first night stay. Was told had to request when i asked at the front desk. No info in the room to indicate such. When i requested, they sort of cleaned the room. Only one bed was made, no washcloths left and floor was not vacuumed. Only good thing about this hotel was the breakfast. Great options, area was clean and the African-American manager/cook came out every morning to greet the guest and ask if anything he could do. He was great. I will NOT be staying at this Hotel again! I will also tell my friends and family NOT to stay there.
Stayed 3 nights in May 2024
Response from Owner on 14 May 2024
Thank you for taking the time to review us, Walter. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

4/10 Poor

deborah

The property only had one working elevator it was a huge hassle. Very disappointing
Stayed 1 night in May 2024
Response from Owner on 14 May 2024
Thank you for taking the time to review us, Deborah. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Prasanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the rooms are really good. Breakfast spread is ok and not that great. They had 3 lifts and for all 3 days of our stay, only 1 lift was working, which was a huge inconvenience. Onsite parking is costly too - we paid 174 USD for 3 nights parking by the valet, managed by a carpark company.
Stayed 3 nights in May 2024
Response from Owner on 14 May 2024
Prasanna, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

4/10 Poor

tomika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn’t like was the fact that it was a high rise building with only one working elevator. That really sucked.
Stayed 2 nights in May 2024
Response from Owner on 14 May 2024
Thank you for taking the time to review us, Tomika. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Cathy

Travelled with family
Disliked: Property conditions & facilities
This property is not convenient to the Metro system. Also, only 1 elevator out of 3 was working for the 4 days we were there. Long waits for the very crowded hotel. Will not stay there again!
Stayed 3 nights in Apr 2024
Response from Owner on 14 May 2024
Cathy, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Carol

Travelled with partner
This is a nice hotel overall. The staff are very friendly and helpful. Just be aware that the rooms are very ‘compact’, i.e., not much room to move around. Also, the towel supply is limited. There were two of us in the room and there were exactly two towels, two hand towels and two washcloths when we checked in. There was no bath mat. I thought that might have been overlooked in the initial room set up. But, no, there was no bath mat with the next day’s service. So, one of the towels had to be used as a bath mat to avoid getting the floor wet and slippery. Very odd. The free breakfast shouldn’t be relied upon for sustenance. But, the price is very reasonable and overall it is a good value.
Stayed 2 nights in Apr 2024
Response from Owner on 14 May 2024
Carol, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

kathy

Stayed 5 nights in Apr 2024
Response from L.Foreman Operations Manager on 20 May 2024
Hi Kathy,Thank you for taking the time to let us know about your stay and we love to hear that you had an enjoyable experience. It is always nice to hear that our team made a difference and created a memorable stay. We look forward to seeing you again on your next visit to Washington DC!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful but they only have one elevator working the whole time we were there . Sometimes the waiting for the elevator was too much . Breakfast was very good !
Stayed 4 nights in Apr 2024
Response from Owner on 14 May 2024
Armando, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Good

gerald

Stayed 1 night in Apr 2024
Response from L.Foreman Operations Manager on 20 May 2024
Hi Gerald,Thank you for taking the time to let us know about your stay and we love to hear that you had an enjoyable experience. It is always nice to hear that our team made a difference and created a memorable stay. We look forward to seeing you again on your next visit to Washington DC!

8/10 Good

constance

Stayed 2 nights in Apr 2024
Response from L.Foreman Operations Manager on 20 May 2024
Hi Constance,Thank you for taking the time to let us know about your stay and we love to hear that you had an enjoyable experience. It is always nice to hear that our team made a difference and created a memorable stay. We look forward to seeing you again on your next visit to Washington DC!

6/10 Okay

David

Stayed 2 nights in Apr 2024
Response from L.Foreman Operations Manager on 20 May 2024
Hi David,Thank you for taking the time to share feedback regarding your stay. We are disappointed to hear you did not have a more positive experience. This is certainly not what we want our guests to experience when staying with us. We are working through the issue you mentioned and they have been addressed with the appropriate management team. Again, please accept our apology and hope you give us another opportunity the next time you are in the Washington DC area.

4/10 Poor

Airel

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Owner on 14 May 2024
Thank you for taking the time to review us, Airel. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Miffy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Miffy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators broken ... two not in service Only one worked. Unacceptable... should have been informed before booking
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Thank you for taking the time to review us, Paul. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Alison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff very friendly. Only con was 2 of the 3 elevators weren’t working
Stayed 5 nights in Apr 2024
Response from Owner on 14 May 2024
Alison, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 Okay

Tisha

Stayed 1 night in Apr 2024
Response from L.Foreman Operations Manager on 20 May 2024
Hi Tisha,Thank you for taking the time to share feedback regarding your stay. We are disappointed to hear you did not have a more positive experience. This is certainly not what we want our guests to experience when staying with us. We are working through the issue you mentioned and they have been addressed with the appropriate management team. Again, please accept our apology and hope you give us another opportunity the next time you are in the Washington DC area.

6/10 Okay

Jorge

Travelled with family and small children
Disliked: Staff & service, amenities
Two elevator were not working for three days straight.
Stayed 2 nights in Apr 2024
Response from Owner on 14 May 2024
Jorge, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Esdras

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great staff and clean hotel. Breakfast staff was awesome and always carrying for us. When we went only 1 of the elevators were working so we had to wait a long time to come down since the other 2 were broken. Pancake maker was also broken so there was less breakfast options, but we survived. Overall a great experience, would go again:
Response from Owner on 14 May 2024
Esdras, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

jaime, valley stream

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN Bedrooms, walking distance to restaurants. Parking can be tricky but can park on the streets after 7PM to avoid ridicules parking charges. Breakfast can be better in variety.
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Jaime, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

6/10 Okay

AJMAL

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Parking wasn’t good
Stayed 3 nights in Apr 2024
Response from Owner on 14 May 2024
Ajmal, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Owner on 14 May 2024
Brendon, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Roberto, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tema, West Bloomingfield

Stayed 2 nights in Apr 2024
Response from Owner on 14 May 2024
Tema, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Brittany

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Waited at the front desk while the phone rang at least 3 times with no front desk agent in sight. When the agent returned, she greeted me, but she was typing on her cell phone while speaking to me. Then finally after a few moments more of typing on the phone she directed her attention to checking me in and was polite. We called for bedding for the pull out sofa bed and extra towels. Front desk and those who delivered the linens were very responsive. We were disappointed to find one working elevator, and two out of service, for 14 floors. Breakfast was good and the vallet was great. The room was clean and as you would expect to find it. Despite the few things I noted, I would consider staying there again if travels brought us to the area.
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Brittany, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

6/10 Okay

Adele

Travelled with family
Disliked: Property conditions & facilities
Only one of 3 elevators working, totally inconvenient, long, long waits for a full elevator then a long wait again! We left our room at 7.30 am on the first day and returned at 8pm. On returning to our room housekeeping had been in and taken away used towels and emptied the garbage cans but didn’t do anything else, didn’t replace towels or do any cleaning, didn’t touch the beds. I let the front desk know and they gave me towels. Would not stay here again.
Stayed 2 nights in Apr 2024
Response from Owner on 14 May 2024
Adele, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 Terrible

Patrick

Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Thank you for taking the time to review us, Patrick. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Christine A

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff very friendly. Food was as expected. Only 1 of the 3 elevators were working. The sign said closed for maintenance. However, the elevators have been closed for quite awhile. See reviews on their website.
Stayed 2 nights in Apr 2024
Response from Owner on 14 May 2024
Christine, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

2/10 Terrible

PRISCILA, Hillside

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is well-located and new, but the services are terrible. The place was cleaned as expected, but just one of the three elevators was working, it made us to wait for a long time. The breakfast place was too small and was always crowded, the pancake machine was broken for two mornings.
Stayed 2 nights in Apr 2024
Response from Owner on 14 May 2024
Thank you for taking the time to share your feedback about your recent stay, Priscila. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

4/10 Poor

Carla

Travelled with family
Liked: Amenities
The reason I said the customer service was poor, was because we arrived early. We had 40 minutes until check in and decided to stay in the lobby which is small so we couldn’t be missed. When another person arrived 10 minutes early she took them right away and did say to us you may come up now I can check you in. Also another customer representative when we left looked very disgruntled to which I even asked if she was ok. Not a very good experience in terms of customer service. The room was great however.
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Thank you for taking the time to review us, Carla. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Andrea

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The biggest problem was that only elevator was working with my grandson who is 3 its was inconvenient
Stayed 2 nights in Apr 2024
Response from Owner on 14 May 2024
Andrea, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Malene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room , breakfast great
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Malene, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Larvan

Liked: Cleanliness, property conditions & facilities
The parking was expensive only valet parking available. There was no parking area in the front of the hotel to unload the luggages.
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Larvan, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Melony, Hebron

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly, hotel was clean and our breakfast was good. Our only complaint was for it being spring break and very crowded there was only one elevator out of three working for 14 floors. The wait to get on and off the elevator was long and the elevator was very crowded.
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Melony, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking just around corner!
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Valiphone

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , nice and friendly
Stayed 2 nights in Apr 2024
Response from Owner on 14 May 2024
Valiphone, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Mirna

Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Mirna, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to tour around Washington
Stayed 2 nights in Mar 2024
Response from Owner on 14 May 2024
Laura, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Ryoma

Business traveller, Travelled with group
Disliked: Staff & service, property conditions & facilities
1. The room preparation is too slow(I waited for 1.5hr) 2. Body soap, Shampoo, and tissue paper ran out and aren't checked 3. Staff don't know much about reservations and Expedia 4. Staff made mistake on an exact calculation 5. expensive
Stayed 5 nights in Mar 2024
Response from Owner on 14 May 2024
Thank you for taking the time to review us, Ryoma. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Esperanza

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking was very nice. The girls at the front desk were informative and helpful. Bathroom was spacious and the room had a nice view. Stayed there for a capitals game and it was an easy walk to the stadium.
Stayed 1 night in Apr 2024
Response from Owner on 14 May 2024
Esperanza, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Excellent

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay nice rooms
Stayed 4 nights in Apr 2024
Response from Owner on 14 May 2024
Christopher, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Eric

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great place to stay
Stayed 2 nights in Mar 2024
Response from Owner on 14 May 2024
Eric, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

IRIS JOHANNA

Travelled with family
Liked: Staff & service, property conditions & facilities
Gute Gegend, leider wenig Geschäfte, weder Lebensmittel noch Essen
Stayed 5 nights in Mar 2024
Response from Owner on 14 May 2024
Iris, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Mar 2024
Response from Owner on 14 May 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.