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Reviews of Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

3 out of 5
Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
550 C St SW, Washington, DC

Reviews

8.4

Very good

Rating 10 - Excellent. 1729 out of 3719 reviews" "
Rating 8 - Good. 1163 out of 3719 reviews" "
Rating 6 - Okay. 506 out of 3719 reviews" "
Rating 4 - Poor. 211 out of 3719 reviews" "
Rating 2 - Terrible. 110 out of 3719 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James Gilbert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient to the Capitol/Mall area. Located pretty close to Air & Space. McDonald’s just outside the property if you need a quick bite. Hotel was nice and we enjoyed it.
Stayed 4 nights in Mar 2024

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was within walking distance of sights as well as the metro making getting easy.
Stayed 4 nights in May 2024

4/10 Poor

Andre

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very dated property, and the room was in poor condition. We found previous guests' clothes in the room on the floor under the chair. The carpet in the room is in very dire need of replacement.
Stayed 2 nights in May 2024

10/10 Excellent

Beverly

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Andrea

Travelled with family, Business traveller
The stay was great once I was reassigned to another room. My initial room was on 3rd floor and had an extremely strong mildew odor. The front desk was understanding, apologized and assigned me another room in 5th floor. I had no complaints after that. Parking garage was convenient and I love that there’s a Starbucks attached to hotel lobby. I would definitely stay there again!
Stayed 2 nights in May 2024
Response from rp on 20 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

Tara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff. Property was clean and well maintained. Great stay. Would recommend.
Stayed 2 nights in May 2024
Response from rp on 17 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

2/10 Terrible

Syed Asad

Liked: Cleanliness, property conditions & facilities
This was my second visit to this hotel, mainly because of its proximity to the museums. However, during check-in, there was a delay of an hour due to the rooms not being cleaned yet. My booking agent tried to reach them multiple times, but they never answered the calls.
Stayed 1 night in May 2024
Response from rp on 14 May 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We apologize sincerely for falling short of our goal of providing you with an exceptional stay with us. We truly apologize for any inconvenience this has caused and hope to have an opportunity in the future to provide you with a better experience. Please rest assured that the items you have highlighted on your stay will be addressed and an isolated issue moving forward. Sincerely,Management

10/10 Excellent

Van

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location!
Stayed 1 night in May 2024
Response from rp on 14 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Myriam

Liked: Cleanliness, property conditions & facilities
Everything was accommadable.
Stayed 2 nights in May 2024
Response from rp on 14 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. The location was great - just a couple of blocks from the Mall. It was great to have a Starbucks in the lobby. Rooms were ok, not dirty but just a bit outdated. Beds were very hard and uncomfortable. Overall, a pretty good stay.
Stayed 3 nights in May 2024
Response from rp on 14 May 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We apologize sincerely for falling short of our goal of providing you with an exceptional stay with us. We truly apologize for any inconvenience this has caused and hope to have an opportunity in the future to provide you with a better experience. Please rest assured that the items you have highlighted on your stay will be addressed and an isolated issue moving forward. Sincerely,Management

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Proximity to museums and Mall
Stayed 6 nights in Apr 2024
Response from rp on 14 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and value for the price. Parking availability and walkable location make it perfect for checking out DC!
Stayed 2 nights in May 2024
Response from rp on 7 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

LUIS

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from rp on 14 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Front desk staff went out of their way to be accommodating. Staff really know hospitality.
Stayed 2 nights in Apr 2024
Response from rp on 6 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Natalie Adrienne Guedes

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was so close to different museums and the national mall. Amazing time!
Stayed 2 nights in Mar 2024
Response from rp on 6 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

Jack Gene

Travelled with family
Liked: Amenities
first thing was room reservation was for one king changed to two queen size not that bad but why? rooms clean but hallway outside needs someone to use vacuum attachment on all corners of floor I didn't look up. AC in room not working on last night of week stay was working upon arrival. I did report ac problem on checkout. TV channels not received, some of lower channels and guide, hbo?
Stayed 7 nights in Apr 2024
Response from rp on 6 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

6/10 Okay

Alan

Travelled with family
Liked: Cleanliness
location is nice
Stayed 7 nights in Apr 2024
Response from rp on 6 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

6/10 Okay

Jose

Travelled with partner
The rooms were clean but the gotel in geeneral, specially the parking looks dirty . The food was a disappointment., tasted rancid and old..
Stayed 4 nights in Apr 2024
Response from rp on 1 May 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We apologize sincerely for falling short of our goal of providing you with an exceptional stay with us. We truly apologize for any inconvenience this has caused and hope to have an opportunity in the future to provide you with a better experience. Sincerely,Management

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Was exactly what I needed for an active, recreational trip. Good staff and housekeeping. AC was noisy but everything else was very good.
Stayed 6 nights in Apr 2024
Response from rp on 1 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Sherri Michelle, portland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to National Mall, clean, excellent staff
Stayed 7 nights in Apr 2024
Response from rp on 1 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Proximity to National Mall, Museums, and Capitol was great. Not a five star hotel but was clean, good room service, friendly staff.
Stayed 4 nights in Apr 2024
Response from rp on 1 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

6/10 Okay

Tom

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from rp on 1 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

Ruben

Stayed 7 nights in Apr 2024
Response from rp on 20 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Shame everything closes at 11
Stayed 2 nights in Apr 2024
Response from rp on 1 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

6/10 Okay

Buena Mina Ayson, Chicago

Stayed 3 nights in Apr 2024
Response from rp on 1 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

6/10 Okay

Terrill

Travelled with family
Liked: Amenities
Good location to all of the sites.
Stayed 6 nights in Apr 2024
Response from rp on 29 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Close to metro and museums
Stayed 4 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, amenities
The property was nice. The stafe was helpful and kind. The AC in the room wouldn't cool properly.
Stayed 1 night in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Lucas

Stayed 3 nights in Feb 2024
Response from rp on 14 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

jeffrey b

Liked: Cleanliness, property conditions & facilities
Perfect location-Just steps from Metro yellow line @L'Efant 2 blocks (directly) south from Air/Space-3 from National Mall Cabs available 24/7 and reasonable right out front for further jaunts My room good but for little stuff- Staff fantastic
Stayed 2 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

6/10 Okay

Megan

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Room was a bit busted and old. Restaurant was good.
Stayed 1 night in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
My family of three had a wonderful time here! The hotel is close to museums, has parking and restaurants, and we appreciated the very kind and competent staff members that we interacted with.
Stayed 2 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

4/10 Poor

Clara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Shower/bath didn’t seem clean with the bath liner on bottom. Also was did go down drain fast with shower on it fill bath. Room much smaller than expected. Elevator felt unsafe did get stuck at one floor for a second. Item left from previous occupant was on the floor tucked in a corner
Stayed 2 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Gary G

Liked: Cleanliness, property conditions & facilities
I reserved a king room about two months before the stay. When I arrived they didn’t have a king room, so we had to get a two queen room for one night. Then we moved into a king room for the remainder of our stay. Kind of a hassle having to move rooms, but the front desk worked it out for the remainder of the stay.
Stayed 6 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

4/10 Poor

Yoshiko

Travelled with family
I couldn't sleep because of the noise from the train and the air conditioner.
Stayed 4 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

2/10 Terrible

Adrienne

Stayed 2 nights in Mar 2024
Response from rp on 6 May 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We apologize sincerely for falling short of our goal of providing you with an exceptional stay with us. We truly apologize for any inconvenience this has caused and hope to have an opportunity in the future to provide you with a better experience. Sincerely,Management

4/10 Poor

Christy

Travelled with group
Disliked: Amenities, property conditions & facilities
I paid extra to get an executive room on a high floor and they gave me a room across from one that had apparently suffered water damage. The carpet and baseboard were torn up and they had a commercial dehumidifier and 2 fans running for my entire 3 night stay and refused to turn them off. Will never stay here again.
Stayed 3 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Josue

Stayed 2 nights in Apr 2024
Response from rp on 6 May 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

james, chestnut hill

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

Corina, Louisville

Liked: Cleanliness, property conditions & facilities
Walking distance from so many places
Stayed 3 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Short walking distance to all the major sites in DC. Everyone was extremely friendly. Two great restaurants with good food. Millie, the bartender took good care of us.
Stayed 7 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

6/10 Okay

stanley kent

Travelled with partner
Liked: Cleanliness, property conditions & facilities
the trains, air conditioner and guests were very noisy.
Stayed 7 nights in Mar 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We apologize sincerely for falling short of our goal of providing you with an exceptional stay with us. We truly apologize for any inconvenience this has caused and hope to have an opportunity in the future to provide you with a better experience. Sincerely,Management

8/10 Good

Lissett

Stayed 4 nights in Apr 2024
Response from rp on 29 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

10/10 Excellent

Joan

Liked: Cleanliness, property conditions & facilities
The swimming pool was leaking onto the floors below it and there were fans in the hallway of the eighth floor running all the time
Stayed 3 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We apologize sincerely for falling short of our goal of providing you with an exceptional stay with us. We truly apologize for any inconvenience this has caused and hope to have an opportunity in the future to provide you with a better experience. Sincerely,Management

6/10 Okay

Drichee

Travelled with family
Liked: Amenities
Waited a very long time to be checked in. Very close to tourist attractions.
Stayed 4 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We apologize sincerely for falling short of our goal of providing you with an exceptional stay with us. We truly apologize for any inconvenience this has caused and hope to have an opportunity in the future to provide you with a better experience. Sincerely,Management

10/10 Excellent

ELIANA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación en Washington DC. El concierge nos dio muchos tips útiles que facilitaron nuestro recorrido por la ciudad. Todo el personal muy amable.
Stayed 6 nights in Mar 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations.We hope to have an opportunity soon to have you once again!Sincerely,Roberto PerezHotel Manager

6/10 Okay

Monica, Mableton

Travelled with family
Close proximity to museums, the Capitol building, and Metro. The room was very hot coupled with the hard bed and loud inefficient A/C made it very uncomfortable for sleeping. And then there are the train trains.
Stayed 3 nights in Apr 2024
Response from rp on 22 Apr 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We apologize sincerely for falling short of our goal of providing you with an exceptional stay with us. We truly apologize for any inconvenience this has caused and hope to have an opportunity in the future to provide you with a better experience. Sincerely,Management