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Reviews of Four Points by Sheraton Balikpapan

4 out of 5
Four Points by Sheraton Balikpapan
Jalan Pelita No.19, Sepinggan Raya, Balikpapan

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 23 reviews" "
Rating 8 - Good. 4 out of 23 reviews" "
Rating 6 - Okay. 0 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Graeme

Stayed 2 nights in Feb 2024

10/10 Excellent

Yin Loo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Yen Yuin

Stayed 1 night in Sep 2023

2/10 Terrible

Maria Eufke

Stayed 3 nights in Aug 2023

8/10 Good

debra

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Eddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay in the new building, nice experience
Nice staff
Stayed 1 night in Aug 2020
Response from Mega Tarina - Marketing Communications Manager on 8 Sep 2020
Dear Mr. Eddy, We are very excited to have you stay with us, look forward to welcome you back again at Four Points Balikpapan. In the meantime, stay health and stay safe. Warmest regards from Four Points Balikpapan Team...

10/10 Excellent

Jonas, Mabalacat, Philippined

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and friendly staff. Its near the airport so no need to worry about your flight schedule.
Stayed 1 night in Feb 2020
Response from Mega Tarina - MarComm Manager on 6 Mar 2020
Dear Mr. Jonas, We are glad to read your review and look forward to welcome you back again at Four Points Balikpapan.

4/10 Poor

PushkarPatil, Singapore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is ofcourse near to the airport but not nice location. Its a narrow road to reach there and all dark. Looks like a ghost area. Hotel should have put in more light outside to make it brighter. Also there are no shops or restaurants nearby so you need to go to city all the time. Breakfast menu is not nice at all and very less options (unless you like local food). Lobby of the hotel is as grand as it is expected for Marriott hotels. And most importantly, you will be awake at 4.30 am everyday with the loud sound of Azaan (Moslim prayer). Overall it was a bad experience
Stayed 2 nights in Dec 2019

10/10 Excellent

AraFashiera

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety breakfast.
Stayed 1 night in Oct 2019

10/10 Excellent

Mohamed Azman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Four Points
Best hotel in Balikpapan
Stayed 3 nights in Nov 2019

10/10 Excellent

Glenn, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property conveniently close to airport! Beds a bit hard. Breakfast very basic. Loud mosque nearby.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all stuff from this hotel, but didn’t like the shower due to hot water not working
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

SANG SUP

Stayed 2 nights in Mar 2023

10/10 Excellent

DONGHO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from BPNFP on 30 Mar 2023
Dear Mr Dongho,Thank you so much for your review. We looking foward to having you back for giving our best.Have a nice day.Muhammad Jufri SakkaGeneral Manager

10/10 Excellent

MASAHIRO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Hotel staffs were very friendly. The check in process was fast as well as the check out. Really appreciate it. The bathroom amenities were more than enough. Towels were clean (like it). Water pressure and the shower was a little bit low (was in room 327). The laundry was good and clean (would be great if the hotel provided laundry bag. It was not available on My trip) Small notes on the swimming pool, found used mask leaved on the swimming pool chair / table (quite annoying) - there was no crew on duty (twice visit the swimming pool). Overall, it was a great stay in this hotel. See you around
Stayed 2 nights in Mar 2022
Response from Widya on 12 Apr 2022
Dear Mr David Greetings from Four Points by Sheraton Balikpapan. First of all we would like to say thank you for choosing our hotel as your accomodation in Balikpapan and thank you for your positive comments related to our staff service and facilities. We will make sure to keep those standard and treat each of our guest in an excellent way. On the other hand, we would like to say thank you as well for your insight related to our hotel. Together with related department, we will improve it and hopefully it will give positive impact to our guests. Once again, thank you for choosing us and waiting for your next stay. Regards Widya H Marketing Communication Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Balikpapan
Nice service and kind people, good facilities, clean and safe
Stayed 1 night in May 2021
Response from Muhammad Jufri Sakka on 9 Jun 2021
Dear Sir/Madam, Thank you for choosing Four Points by Sheraton Balikpapan during your recent stay. We are delighted that you enjoyed your time with us and that you made the most of the hotel facilities. Your comments and compliments have been shared with the hotel team members who look forward to welcoming you again on your next stay with us. Sincerely Yours, Muhammad Jufri Sakka General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2020
Response from Mega Tarina - MarComm Manager on 6 Mar 2020
Dear Guest, Thank you for your time to leave 4 stars review for us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil parfait et confort de la chambre sensationnel
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019