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Ulasan untuk Swiss-Belhotel Balikpapan

4 out of 5
Swiss-Belhotel Balikpapan
Balikpapan Ocean Square, Jalan Jendral Sudirman, Pasar Baru, Balikpapan, East Kalimantan

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 28 dari 84 ulasan" "
Penilaian 8 - Bagus. 37 dari 84 ulasan" "
Penilaian 6 - Cukup Baik. 13 dari 84 ulasan" "
Penilaian 4 - Buruk. 5 dari 84 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 84 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

6,8/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Herman

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Baik dlm segala hal
Pelayanan sangat baik,kamar bersih,sarapannya enak,dan viewnya bagus
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari An pada tanggal 3 Jan 2020
Dear Bapak Terima kasih telah meluangkan waktu untuk memberikan ulasan perihal pengalaman Bapak menginap di hotel kami. Kami harap Bapak mendapatkan pengalaman yang menyenangkan selama tinggal di Swiss -Belhotel Balikpapan dan kami bisa melayani Bapak kembali. Saran dan kritikan dari Bapak sebagai masukan untuk meningkatkan pelayanan kami di masa yang akan datang. Kami menantikan kedatangan Bapak selanjutnya di Swiss-Belhotel Balikpapan. Hormat Kami, Management Swiss-Belhotel Balikpapan

8/10 Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Libur imlek di swissbell
Lokasi straregis. Makanan enak. Hanya kolam renang sedang maintanance
Menginap 3 malam pada bulan Februari 2019

4/10 Buruk

Saiful

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
No more stay at Swiss Bell Balikpapan
Saat itu check in sekitar jam 6 pm, Minggu 16/12/18. Yang menyebalkan, dalam kondisi lelah setelah penerbangan dari Jkt, diterima petugas front desk sdri. Vientani Indo yang SANGAT TIDAK FRIENDLY alias jutek. Saya pesan room on line ukuran tempat tidur king size. Enak saja, sama Vientani mau dikasih kamar yg twin, alasannya yang King size sudah full. Saya bilang pada dia: "saya pilih hotel ini hari ini karena yang King size masih available. Kalau tidak ada, saya tidak akan pilih hotel ini". Dengan wajahnya yang tetap jutek, dan pura2 sibuk, akhirnya dia bilang, room nya available, without any apologize or smiling. Jadi, kita harus tetap ngotot untuk memperoleh HAK kita. No more to stay at this hotel, even though its pool and sauna is great. I will not recommend to stay this hotel, unless the hotel management may able to train their front desk staff (especially Vientani Indo) to become more friendly to their guest.
Menginap 1 malam pada bulan Desember 2018

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2018
Tanggapan dari Melody pada tanggal 7 Nov 2018
Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Some minus point from you will be our concern to be better. Once again, Thank you and we're waiting for your next stay with us. Best Regards, General Manager

8/10 Bagus

Mohammad Noor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2018

4/10 Buruk

Tommy

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Lampu lorong hotel menuju kamar gelap dan tv kabel tidak bisa digunakan
Menginap 2 malam pada bulan Mei 2018

10/10 Sangat Bagus

Guntur

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel yg cocok buat perjalanan bisnis atau liburan
Hotel dengan posisi strategis, dapat melihat laut dan mendengarkan deburan ombak, sangat private. Sayang hanyabmengibap semalam, jd belum bisa menikamati secara optimal
Menginap 1 malam pada bulan Maret 2018

8/10 Bagus

Andika, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bagus menghadap pantai
Good tempat bagus menghadap pantai dan nyaman saya gak nyangka ada hotel bagus di sekitar bangunan yg masih belum selesai

10/10 Sangat Bagus

Riny

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel nyaman banar
Bagus sekali deh

10/10 Sangat Bagus

Krismasita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari General Manager pada tanggal 18 Agu 2016
Dear Mr Krismasita, Thank you for taking your time to give review about Swiss-Belhotel Balikpapan. We're glad to hear that you get good experience during stay with us. We are waiting for your next visit to Balikpapan and stay with us. Best Regards, Sylvain Croise General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
kamar tidur hotel nyaman
1. kamar,makan pagi semua baik 2. sebagai usulan saja, jika ada proyek pekerjaan yang ada di sekitar hotel, tolong bisa memberikan tamu kamar yg terbaik agar supaya tamu tidak bising mendengar pekerjaan proyek.
Tanggapan dari SC pada tanggal 15 Jul 2016
Dear Bapak Anonymous, Terima kasih telah melungkan waktu untuk memberikan ulasan perihal Swiss-Belhotel Balikpapan. Kami sangat senang mendengar bahwa Anda mendapatkan pengalaman tinggal yang baik bersama kami. Beberapa poin minus dari Anda akan kami jadikan catatan sebagai dasar perbaikan sehingga kami dapat memberikan kenyamanan yang lebih kepada tamu kami. Kami menantikan kedatangan Anda selanjutnya. Hormat kami, Sylvain Croise General Manager

10/10 Sangat Bagus

Romy, Makassar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay in a great, new hotel
First time i arrived at the hotel i wasn't very sure about this hotel. Because the exact location was "hidden" beside the traditional market, and a rather quiet shopping mall. But once i enter the lobby, the friendly staff an the cozy ambiance made me a believer. I stayed there for 6 nights, ( i get a room with aston and sea view) and it was flawless. The room's quite big (i stayed there with my wife n 2 toddler) n i stll have lots of space it was equipped with a large working table and a very comfort working chair( which made me think that this hotel was designed for a bussiness travelers) wi fi's great and the pool is breathtaking... My kids love the breakfast so much, it provide a wide variety of choices every day. On my third night there was an event took place at the hotel, which made the parking lot full, but it was not a problem because the hotel Provides free valet service, and it was very helpfull. Overall it was a great stay and i'll deffinitely be back to this hotel if i got the chance.

8/10 Bagus

DS, jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
memuaskan
Secara umum cukup memuaskan.cuma koran ke kamar tidak ada.
Tanggapan dari SC pada tanggal 14 Jul 2016
Dear Bapak DS, Terima kasih telah meluangkan waktu untuk memberikan ulasan perihal Swiss-Belhotel Balikpapan. Kami sangat gembira mendengar Bapak mendapatkan pengalaman tinggal yang baik bersama kami. Untuk koran lokal harian, kami menyediakan di Lobby dan Swiss Cafe sehingga dapat dibaca sembari menikmati sarapan pagi yang telah kami sediakan. Semoga ulasan ini bermanfaat bagi tamu-tamu yang akan menginap di Swiss-Belhotel Balikpapan nantinya. Kami menantikan kunjungan Bapak selanjutnya. Hormat kami, Sylvain Croise General Manager

10/10 Sangat Bagus

alya GH, makassar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kamar yang luas
Secara keseluruhan,,menginap di hotel ini sangat memuaskan. Mulai dari pelayanan hotel yang ramah, fasilitas hotel yang lengkap, kamarnya yang bersih dan luas, lokasinya pun di pusat kota balikpapan, tetapi sayangnya pintu keluar hotel ini harus melalui pasar tradisional, jadi kesannya kotor sekali, berbanding terbalik dengan pintu masuknya.
Tanggapan dari SC pada tanggal 14 Jul 2016
Dear Ibu Alya GH, Terima kasih telah meluangkan waktu untuk memberikan ulasan perihal Swiss-Belhotel Balikpapan. Kami sangat gembira mendengar bahwa Ibu mendapatkan pengalaman tinggal yang positif bersama kami. Beberapa poin minus dari Ibu akan menjadi catatan kami agar dapat melakukan peningkatan kearah yang lebih baik lagi. Kami menantikan kunjungan Ibu selanjutnya di Swiss-Belhotel Balikpapan. Hormat kami, Sylvain Croise General Manager

6/10 Cukup Baik

Dennis

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Management of Swiss-Belhotel Balikpapan pada tanggal 31 Agu 2023
Dear Mr Dennis,Thank you for your review on us. We do apologize for inconvenience event. We are really appreciate for your critics and advices so that we can improve our quality of service and facilities. We do hope we can give a better service in the future.Regards,Swiss-Belhotel Balikpapan

10/10 Sangat Bagus

kim

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Surprise!
Nice clean hotel
Menginap 1 malam pada bulan April 2023
Tanggapan dari Management of Swiss-Belhotel Balikpapan pada tanggal 12 Apr 2023
Dear Ms KimThank you for your review on us. We are very glad that you got a great experience during your stay with us. Your critics and advice will be our valuable things so that we can improve our quality of service and facilities. Regards,Swiss-Belhotel Balikpapan

6/10 Cukup Baik

France

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Okay hotel
the hotel is okay nothing too special- Bed really goo thou! Staff was really nice and helpful - Cleaning in the room was just okay- as a couple we were only given 1 towel! waited more than 30 minutes to get some more! Lovely BBQ dinner at the hotel pool- No shopping at all near the hotel need a taxi to get to the mall-
Menginap 2 malam pada bulan November 2022
Tanggapan dari Management of Swiss-Belhotel Balikpapan pada tanggal 19 Des 2022
Dear Mr France,Thank you for your review on us. We are really appreciate for your detail feedback after staying in Swiss-Belhotel Balikpapan. We have already conveyed your feedback to our department concerned, so they can make an improvement to get better quality of service and quality. We do hope that we can serve you better in the future.Regards,Swiss-Belhotel Balikpapan

8/10 Bagus

YASUNARI

Traveler bisnis
Disukai: Kebersihan, staf & layanan
少し古くなりつつあるもロケーションやホテルの部屋は良いです。一方で周りのお店はクローズしているところが多く、活気がないのが残念でした。
Tanggapan dari Management of Swiss-Belhotel Balikpoapan pada tanggal 5 Des 2022
Dear Mr Subiyanto,Thank you for your review on us. Your review is a valuable thing for us so that we can improve our quality of services and facilities. We do hope we can serve you in better condition in the future.Regards,Swiss-Belhotel Balikpapan

6/10 Cukup Baik

Alex

Disukai: Staf & layanan, fasilitas
Menginap 3 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Maranti

Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Management of Swiss-Belhotel Balikpoapan pada tanggal 10 Agu 2022
Dear Ibu Maranti, Thank you for your review on us and thank you for staying with us during your visit in Balikpapan. We are glad to see you again in your next stay.

6/10 Cukup Baik

shakir

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2022
Tanggapan dari Management of Swiss-Belhotel Balikpapan pada tanggal 21 Mei 2022
Dear Mr Shakir Thank you for your review on us. We truly appreciate for any advice given. We do hope that we can serve you better in the future

2/10 Sangat Buruk

Jolando Wee Khong, Singapore

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
electrical power down for 1hr, dirty in-room sofa, paint peeling off at balcony, aircon not cold the whole night, so many potholes on hote driveway, no lightings at driveway to hotel-totally dark, wardrobe door broken, etc
Menginap 2 malam pada bulan November 2021
Tanggapan dari Management of Swiss-Belhotel Balikpapan pada tanggal 29 Nov 2021
On behalf of Staff & Management of Swiss Belhotel Balikpapan , I’d like to express our since gratitude to you that you had stayed in our property during your visit to Balikpapan We do apologize for your inconvenience do to Balikpapan electricity off that impacted to our generator. We wish that we can be of service to you again in the future. As a valued customer, your feedback on our products and services are very important to us to improve our service. If you have any concerns, questions or comment, please feel free to advise me or my team. Thank you once again for your business and we look forward to serving you again in the near future. Please contact us if we can be of further service. We look forward to welcoming you back and thank you for your attention. Wishing you a great day

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari An pada tanggal 30 Des 2020
Dear Valued Guest Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services; we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Once again, Thank you and we're waiting for your next stay with us. Best Regards, Management Swiss-Belhotel Balikpapan

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2020
Tanggapan dari An pada tanggal 30 Des 2020
Dear Valued Guest Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services; we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Once again, Thank you and we're waiting for your next stay with us. Best Regards, Management Swiss-Belhotel Balikpapan

10/10 Sangat Bagus

Inseok

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quiet good
Quiet good and silence. Will be back again
Menginap 1 malam pada bulan November 2020
Tanggapan dari An pada tanggal 17 Nov 2020
Dear Valued Guest Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services; we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Once again, Thank you and we're waiting for your next stay with us. Best Regards, Management Swiss-Belhotel Balikpapan

10/10 Sangat Bagus

Leif Gehlert

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good service , and a very good staff
Menginap 5 malam pada bulan November 2019
Tanggapan dari An pada tanggal 25 Nov 2019
Dear Mr. Leif Gehlert Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services; we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Once again, Thank you and we're waiting for your next stay with us. Best Regards, Management

8/10 Bagus

Mark

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Windy pada tanggal 27 Okt 2019
Dear Mr. Mark, On behalf of Staff & Management of Swiss Belhotel Balikpapan , I’d like to express our since gratitude to you that you had stayed in our property during your visit to Balikpapan We do hope that your experience on your recent event is one of the pleasant ones and we wish that we can be of service to you again in the future. As a valued customer, your feedback on our products and services are very important to us to improve our service. If you have any concerns, questions or comment, please feel free to advise me or my team. Thank you once again for your business and we look forward to serving you again in the near future. Please contact us if we can be of further service. We look forward to welcoming you back and thank you for your attention. Wishing you a great Day , Management of Swiss Belhotel Balikpapan

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
The building is not well prepare become a hotel yet, the material is easily to be broken, not a nice choice Many fascilitity tend to be diminished caused by the quality of the material Me & my wive only got one soap, sandal, card key, tooth brush, mean while others hospitality should be pair of them The material, start from equipment in the bathroom is already broken, shower, hair dryer, the wall The service, well they avoid to give key card, sandal, etc.... made this hotel worsening Compared other hotels in the same sweet room? Well I don’t think so Please make a better solution !
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari Suwarno - General Manager pada tanggal 13 Jun 2019
Dear Anonymous , Warmest Greetings from Balikpapan… Thank you to have stayed in our hotel Swiss Belhotel Balikpapan Ocean Square. I also thank you for your feedbacks, however, I could not find your profile in our PMS to enable our tam to fully follow up your feedbacks. For your info that we provide 2 room keys for twin bed, 2 slippers ,two toothbrushes, and two soaps in the room. If our staff failed to complete them in the room, they can be requested at free of charge and our team will be more than happy to provide them. For the room key, as long as there is enough deposit, our Front desk agent will be happily to provide you the additional keys. We do apologize not to be fully able to resolve the situation due to I don’t have your details clearly. Thank you for your attention and hope you will grant me the opportunity to serve you better in the future. Best Regards, Suwarno General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2019
Tanggapan dari General Manager pada tanggal 15 Mei 2019
Dear our valuable guest, Warmest Greeting from Swiss-Belhotel Balikpapan ! Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest in the future. Once again, Thank you and we're waiting for your next stay with us. Best Regards

10/10 Sangat Bagus

Mohamed Azman

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
One of the nicer hotels in Balikpapan for business
Menginap 1 malam pada bulan April 2019
Tanggapan dari General Manager pada tanggal 15 Mei 2019
Dear Mr. Mohamed Azman, Warmest Greeting from Swiss-Belhotel Balikpapan ! Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest in the future. Once again, Thank you and we're waiting for your next stay with us. Best Regards

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything functioned and atmosphere combined with friendly staff made it an enjoyable stay. Will return here.
Menginap 3 malam pada bulan Maret 2019
Tanggapan dari General Manager pada tanggal 15 Mei 2019
Dear our valuable guest, Warmest Greeting from Swiss-Belhotel Balikpapan! Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest in the future. Once again, Thank you and we're waiting for your next stay with us. Best Regards,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good remodeling
after remodleing The room condition is better than before especially breakfast is good
Menginap 1 malam pada bulan Februari 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Riverview Hotel
A great hotel with nice view on Mahakam River. Recommend it
Menginap 2 malam pada bulan Februari 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2019

10/10 Sangat Bagus

Abd

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
swiss-belhotel balikpapan
Good comfortable hotel with nice view. Delicious breakfast & lot of choice.
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari Melody pada tanggal 7 Nov 2018
Dear Mr. Abd, Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Some minus point from you will be our concern to be better. Once again, Thank you and we're waiting for your next stay with us. Best Regards, General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Consigliatissimo
Siamo arrivati all'una di notte,check in veloce e abbiamo ordinato anche un ottima cena in stanza. Ottima la colazione. Purtroppo non posso giudicare la zona circostante perché siamo ripartiti già la mattina seguente.
Menginap 1 malam pada bulan Agustus 2018
Tanggapan dari GM pada tanggal 24 Agu 2018
Dear Our Valuable Guest, Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Some minus point from you will be our concern to be better. Once again, Thank you and we're waiting for your next stay with us. Best Regards, General Manager

10/10 Sangat Bagus

Mohamed Azman

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My Balikpapan biz stay
Good hotel, clean room, loved the ocean view.
Menginap 2 malam pada bulan Juli 2018
Tanggapan dari GM pada tanggal 14 Agu 2018
Dear Mohamed, Thank you for taking time to give review about us. We're glad to hear that you get a good experience during stay with us. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Once again, Thank you and we're waiting for your next stay with us. Best Regards, General Manager

8/10 Bagus

VALÉRIE, franconville

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Hôtel de centre ville correct
Bon restaurant pour le petit déjeuner. Piscine pas bien placée. Bcp de travaux autour. Ce sera mieux quand le centre commercial sera terminé. Bonne literie.
Menginap 3 malam pada bulan Juli 2018
Tanggapan dari GM pada tanggal 14 Agu 2018
Dear Our Valueable Guest, Thank you for taking time to give review about us. We're glad to hear that you get a good experience with the view. Enjoy additional VIP benefits by register as SBEC (Swiss-Belhotel Executive Card) member. as a member you entitled to get 30% OFF on Room and 50% OFF on Food & Beverages at Swiss-Belhotel International properties all over Indonesia. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Some minus point from you will be our concern to be better. Once again, Thank you and we're waiting for your next stay with us. Best Regards, General Manager

4/10 Buruk

Tim, Indonesia

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The hotel and rooms were very badly maintained
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari GM pada tanggal 14 Agu 2018
Dear Our Valueable Guest, Thank you for taking time to give review about us. We're glad to hear that you get a good experience with the view. Enjoy additional VIP benefits by register as SBEC (Swiss-Belhotel Executive Card) member. as a member you entitled to get 30% OFF on Room and 50% OFF on Food & Beverages at Swiss-Belhotel International properties all over Indonesia. Swiss-Belhotel Balikpapan has a lot of improvement in term of facilities and services, we still do more innovation and improvement in daily basis for sure to give better service and better experience to our guest. Some minus point from you will be our concern to be better. Once again, Thank you and we're waiting for your next stay with us. Best Regards, General Manager

8/10 Bagus

Sanjay

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan
残念至極
キングサイズベッドで予約したのに、シングル２つの部屋をあてがわれた。 追加料金を支払った意味が無くなったに等しい。 また、客室にタオルがなかったので持ってくるように頼んだが、１時間半くらい待たされた。 この間、顔すら洗うことができなかった。３度もフロントに電話する羽目になったが、全く効果はなかった。 人手不足なのか知らないが、チェックインしたのは夕方だし、そもそもタオルが無いのはホテル側の落ち度なのだからすぐ対応して欲しかった。 テレビ脇のチャンネル対応表も無茶苦茶で、全く当てにならない。 ユースホステルでももうちょっとましなサービスができてると思う。 隣のショッピングセンターは、前評判通りほぼ空き家。ドーナツチェーンのJcoと、インドネシア料理のファストフード的な店が１軒だけ営業していた。
Menginap 1 malam pada bulan April 2018

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bedsheets were a bit wet (not dried enough), taxis were slow and Location was a bit off via car park and at the back of building. Next door shopping mall all closed due to renovation. Very good customer service and staff
Menginap 1 malam pada bulan Juli 2017

8/10 Bagus

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
problematic logistically
Local area - The location of the hotel is poor. The area is being redeveloped and there is a lot of construction. My taxi driver didn't know where it was and only by asking many questions and with extensive use of the internet did we find it. As a transit point (ie a place to sleep before going elsewhere it is fine )
Menginap 1 malam pada bulan Juni 2017

10/10 Sangat Bagus

Shaun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Stay, Great Price
Room, Food, and View was great. Just wish the wifi was stronger

8/10 Bagus

Tjatur

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice stay
Nice room, good location and great service

6/10 Cukup Baik

Kum Thong

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
When it rains, lobby entrance has pool of floor water. Location is good.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good locations and nice sea view.
I always felt at home whenever to check in to SwissBel-Hotel Balikpapan because everyone in the Hotel make you feel welcome and greet you whenever they see you.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

10/10 Sangat Bagus

Anna, Malaysia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Homely and Comfortable Place to Stay
This Hotel is still the best for me after staying in most of the Hotel in Balikpapan. I find this Hotel on its own is well kept, housekeeping of the areas are clean and maintained at all times.