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Reviews of Berastagi Nachelle Homestay

3 out of 5
Berastagi Nachelle Homestay
Simpang Ujung Aji, Complex BBC No. 1, Berastagi, North Sumatra

Reviews

8.6

Excellent

Rating 10 - Excellent. 5 out of 13 reviews" "
Rating 8 - Good. 7 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay Great Family
Very nice stay here-Merri was incredibly helpful and I cant help but think of wonder woman thinking of her- raising her kids, checking in guests, giving us great recommendations, booking tours, arranging laundry and answering questions all while very happy and friendly. Her kids were cute and friendly too. The floors are immaculately clean, probably a good idea they dont allow shoes! She got up at 4am to provide our breakfast before volcano hike with her husband who was so nice and friendly. She also helped us get a ride to the next area and we were able to share with next couple. They were also very honest and when more expensive room with view was already booked she refunded the difference. Highly recommend!
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious. Great roof top for viewing sunsets and sunrises. The owners are very helpful with local knowledge, bus schedules, and where to eat. The home is loud tho if there are other guests.
Stayed 2 nights in Dec 2019
Response from Nachelle Homestay on 24 Dec 2019
Thank you for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were helpful. Accommdation was very good. The place was excellent for tourists.
Stayed 2 nights in Sep 2019
Response from Nachelle Homestay on 13 Sep 2019
Thank you so much for your kind comments, We were all very pleased to hear that you enjoyed your stay with us. Thanks again for your comments, we look forward to the opportunity to be of service to you again soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweetest Host
Our host was incredible. She gave us recommendations for where to eat, common phrases to make traveling easier, and a recommended plan for the day. She also checked in after we left to make sure we made it safely to our destination. Couldn’t recommend it more!
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The owner was very friendly and helpful. The hot water didn't work in 2 rooms. It was impossible to take hot showers and we really needed them after our early morning hike.
Stayed 2 nights in Mar 2019
Response from Mery on 7 Jul 2019
Thank you for choosing our homestay, so sorry for the hot shower was not working but my staff there and already fix for you. First of all, you check in for 10 person and only book for 1 room then only take 1 room extra with additional an extra bed only. You cancel the room in last minute and you still there until 3 pm to use the facilities and check out. I didn't ask you to pay the second night ( I wasn't at home when she decide last minute cancel for stay an extra night)You know what, check out time was at 12.00 pm .If I could rate you as a guest, I would like to give 1 star for you. Thanks, Mery

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host is friendly and helpful. Check in and out is easy. Room is clean and bed is comfy. But the hot shower could be inconsistent still after changing the gas. There is hair dryer provided, but take slightly long time to dry the hair due to cold weather. Suggestion maybe can get a slightly heavy duty hair dryer say like 1800-2200w. Other than that, everything is good.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Homestay
Mery is an incredible host. She suggests things to do, provides a map of the city, explains how to use local transport, etc. The views from the rooftop are amazing during sunrise.
Stayed 2 nights in Jan 2019
Response from Mery on 20 Jan 2019
Thanks a lot Jürgen, for taking time to write about the services of HOMESTAY. Its been a pleasure to host a wonderful and generous couple like you, we all enjoyed your visit as well.Thanks for coming and hope you will be back one day again. Regards.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour à Nachelle Homestay. Plein de bons conseils, le mari nous a amené au volcan à 4h30 du matin pour le lever de soleil puis au source d'eau chaude. Ils sont d'une gentillesse incroyable.
Stayed 2 nights in Sep 2019
Response from Abdi on 16 Oct 2019
Mille merci d'avoir pris le temps de nous écrire un commentaire suite à votre séjour. Nous sommes ravis de vous avoir rendu un bon séjour. Au plaisir de vous revoir à Nachelle Homestay. Bien cordialement. Abdi et Mery

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gastvrij, schoon, stil en behulpzaam. Heel erg fijn in zo’n drukke stad
Stayed 2 nights in Sep 2019
Response from Nachelle Homestay on 10 Sep 2019
We appreciate your words for your beautiful experience at our Homestay. We wish you luck and you are most welcome to stay at our homestay anytime in the future. Kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon accueil de Mery, vraiment au petits soins et de bons conseils. Accès au Roof top avec vue sur les volcans excellente. Très bon rapport qualité/ prix.
Stayed 2 nights in Jun 2019
Response from Mery on 25 Jun 2019
Nous vous remercions de votre message, nous sommes heureux de savoir que vous avez passé un bon séjour dans notre hôtel. Nous espérons vous revoir bientôt au sein de notre établissemen

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk Homestay!
Hele familen var så søde! Det har været et fantastisk ophold. Rene værelser og god morgenmad! Mary hjalp med alt information vi havde brug for, og Abdi tog os med på byrundtur og vulkantur. Vil 100% anbefale dette Homestay til andre! Det var så behageligt at bo der :-)
Stayed 2 nights in Feb 2019
Response from Abdy on 13 Feb 2019
Dear Anders, Thanks a lot for saying all this good for us,and,shall look forward to hosting you again with us. Kind Regards, Abdy & Mery

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon rapport qualité / prix
Lit très confortable et grande propreté des lieux. La chambre que nous avons occupé n'avait pas de fenêtre sur l'extérieur et avait une salle d'eau commune. Merry et Abdi sont charmants et de très bon conseil pour vous indiquer les différents points d'intérêt de la région. Nous avons été voir le lever du soleil sur le volcan Sibayac accompagnés par Abdi qui parle très bien le français et a beaucoup d'humour. L'hébergement est en retrait de la route et au calme, au fond d'une grande cours. Il est un peu éloigné du centre, ce qui oblige à prendre un minibus collectif si l'on ne veut pas marcher sur le bord d'une route très encombrée et polluée.
Stayed 2 nights in Jan 2019
Response from Abdy on 6 Feb 2019
Chers Madame, Monsieur, Nous vous remercions de votre message, nous sommes heureux de savoir que vous avez passé un bon séjour dans notre hôtel. Nous espérons vous revoir bientôt au sein de notre établissement. Abdy et Mery