Terrace/patio

Reviews of Sonesta Charlotte Executive Park

3.5 out of 5
Sonesta Charlotte Executive Park
5700 Westpark Drive, Charlotte, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 500 out of 1006 reviews" "
Rating 8 - Good. 210 out of 1006 reviews" "
Rating 6 - Okay. 117 out of 1006 reviews" "
Rating 4 - Poor. 89 out of 1006 reviews" "
Rating 2 - Terrible. 90 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and friendly staff. Bartended was a little short, but otherwise a good experience.
Stayed 4 nights in May 2024
Response from Customer Service on 26 May 2024
Darin, thank you for your review. It is great to hear that you had a good experience at Sonesta Charlotte Executive Park and appreciated our friendly team members. We will address your feedback about the bartender to improve our services. We look forward to welcoming you back.

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first I was on a room located on the side facing the highway, and that was noisy. The staff was great in changing us to the other side. Very quiet
Stayed 4 nights in May 2024
Response from Customer Service on 26 May 2024
Elaine, thank you for your positive feedback! The team members at Sonesta Charlotte Executive Park are thrilled they could promptly assist you with a quieter room. We're glad your stay was peaceful and enjoyable. We're looking forward to welcoming you back!

2/10 Terrible

Joseph, Columbia

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
My room was nice & clean but on the floor that I stayed on (2nd) it smelled like an old moldy basement and during the corse of the night I started to smell the mold in my room & it had me up coughing for awhile that’s why I decided to leave the hotel @ 6am.
Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
Joseph, thank you for sharing your feedback. It's good to hear that you found your room clean. We're sorry to learn about the issue you encountered during your stay. Your comments will be reviewed with the relevant team to ensure this is addressed. We value your input and hope to have the opportunity to provide a better experience in the future.

8/10 Good

Ritchie

Travelled with family
Liked: Cleanliness, staff & service
Inside is nice, pretty. Some areas inside could use some deep cleaning. Outside appearance of hotel needs some refurbishment . Pool closed while we were there and did not know when it would open again.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Ritchie, thank you for sharing your experience at Sonesta Charlotte Executive Park. We're pleased to know you found the interior appealing. Your comments regarding certain areas needing deeper cleaning and the exterior's appearance are taken seriously. We understand the disappointment regarding the pool's closure and will seek to provide better communication regarding facility availability. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Madeline

Travelled with partner
Liked: Staff & service
The room was too small and not worth the money we paid. There was no microwave. The hallways were hot and muggy.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Madeline, thank you for sharing your thoughts. It's disappointing to hear the room size and amenities did not meet your expectations, and that the hallway conditions were not ideal. Your feedback helps us improve, and we hope you'll consider staying with us again for a better experience.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and convenient place to stay. Tons of amenities and great parking.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Alex, thank you for choosing Sonesta Charlotte Executive Park! The team is thrilled to hear you enjoyed the amenities and found the location convenient. We hope to welcome you back soon!

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Tatiana, thank you for your kind words about the Sonesta Charlotte Executive Park. The team members strive to provide outstanding service, and it’s wonderful to hear they succeeded. We're looking forward to welcoming you back.

2/10 Terrible

Lancia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were over price and too small
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 May 2024
Hello Lancia,Thank you for taking the time to share your feedback. We regret that the room size did not meet your expectations. Your comments will be shared with our team to evaluate for future improvements. We hope you might give us another chance in the future to better serve you.

4/10 Poor

Doina

Disliked: Cleanliness, staff & service, property conditions & facilities
Old hotel, smelly room, noisy.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Doina, thank you for providing your feedback. It is disappointing to hear that the condition of the hotel and your room did not meet your expectations. Your comments will be shared with the relevant teams for further review. Safe travels on your next journey.

6/10 Okay

Carlisa

Liked: Cleanliness
The highway is located adjacent to the hotel and it was really noisy. During my stay I heard what appeared to be gunshots. It was so loud that the dog in the room beside me started barking. Very alarming.
Stayed 3 nights in May 2024
Response from Customer Service on 18 May 2024
Carlisa, thank you for sharing your experience. We understand how important a peaceful environment is for our guests, and we're sorry the external noise impacted your stay. Your safety and comfort are our top priorities, and we will take your feedback seriously to explore potential improvements.

10/10 Excellent

Nallely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was really good
Stayed 1 night in May 2024
Response from Customer Service on 18 May 2024
Nallely, thank you for your kind words! The team at Sonesta Charlotte Executive Park is delighted to hear you enjoyed the food. We look forward to welcoming you back soon!

2/10 Terrible

Trevor, Radnor

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I had a horrible experience when staying at Sonesta Charlotte Executive Park last night (check-in: Wednesday, May 15, 2024; check-out: Thursday, May 16, 2024). The room had a strong musty smell – to the point that the rug was damp. It was disgusting. I’m sure it was not safe to breath the air in the room, but I checked in late and there were no other available rooms. The room was 519. I cannot image why the room was so damp – and why the staff thought it was a good idea to be used. I’m incredibly disappointed – and will not stay at a Sonesta in the future. There are just too many options available.
Stayed 1 night in May 2024
Response from Customer Service on 18 May 2024
Trevor, it is concerning that the room's condition did not meet your expectations. The experience you described is far from the standard our team aims to provide. Your feedback will be reviewed to ensure improvements are made. We hope you consider giving us another opportunity in the future.

10/10 Excellent

Kevin, CHARLOTTE

Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Thank you for the great rating, Kevin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Charlotte Executive Park! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okay

Mikaela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Mikaela,Thank you for your feedback. We appreciate your stay and hope to have the opportunity to provide a more memorable experience in the future.

8/10 Good

Diane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms- missing shampoo in the shower but otherwise- great! Beds and pillows were super comfortable!
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Diane, thank you for your feedback. Sonesta Charlotte Executive Park is pleased to hear you found the rooms clean and comfortable. We appreciate your note about the shower amenities and will ensure it is reviewed. We're delighted you enjoyed your stay and hope to welcome you back soon!

4/10 Poor

Khanh

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Khanh, thank you for your recent stay. We're sorry that your experience did not meet expectations. Your feedback is essential, and we would appreciate any details you can share to help us improve in the future.

10/10 Excellent

Janaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AmaZing
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Janaya, it's wonderful to hear that your stay at Sonesta Charlotte Executive Park was nothing short of amazing! We strive to impress our guests and we're pleased to have exceeded your expectations. Thank you for sharing your great experience, and we hope to host you again in the future.

6/10 Okay

Celeeda, philadelphia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Property beautiful but they don’t clean the room properly or daily!
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Celeeda, thank you for your feedback. We're glad to hear you appreciated the beauty of our surroundings. However, it's concerning to know that you found our cleanliness standards not met during your stay. We put great emphasis on maintaining a clean and comfortable environment for our guests, so your observations will be taken into consideration. We appreciate your patience and hope to welcome you back to Sonesta Charlotte Executive Park for a much-improved experience in the future.

6/10 Okay

jeremie

Liked: Amenities, property conditions & facilities
Na
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Jeremie, it seems like you had a neutral experience at the property. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

10/10 Excellent

Addison

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in May 2024
Response from Customer Service on 7 May 2024
Addison, your brief yet appreciative feedback about your stay at Sonesta Charlotte Executive Park brightens our day. We thank you for your comment and look forward to making your next visit just as satisfying as this one.

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that you had to pay to park and for breakfast. Everything else was great.
Stayed 3 nights in May 2024
Response from Customer Service on 7 May 2024
Sheila, we're delighted that you found many aspects of your stay at Sonesta Charlotte Executive Park to be enjoyable. You've noted a concern regarding the added costs for parking and breakfast; we aim to be transparent about all fees for our services, so we regret if this took away from your otherwise positive experience. Looking forward to an opportunity to serve you better in the future.

4/10 Poor

Kierra

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool out of service and that is not mentioned here nor the website. I would have NEVER booked had I known that. Not enough towels in the room. Like someone forgot to come back and replace them or just didn’t care. The towels that were in the room were rough mat towels for the floor not the fluffy body towels. The room was never at a comfortable temperature despite using the remote designed for it. Also booked a balcony room which was HORRIBLE! you cant sit on the balcony and enjoy the view because of this big concrete wall. You have to stand to even look over the wall. Defeats the purpose of a balcony if u cant sit out and enjoy the view.. so glad I listened to my instincts and booked 1 of 3 nights just to test it out.. so not worth it.
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Kierra, it's regrettable to read that your stay didn't meet your expectations. We're sorry for any confusion regarding the pool's availability, and certainly appreciate your feedback about the towels and room temperature. We do take guests' comfort and satisfaction seriously. Concerning the balcony design, we will certainly take note of your insight. We constantly aim for improvement and your comments help shape our efforts. It's our hope that you'd consider us for a future stay so that we can provide the quality of experience you deserve.

8/10 Good

Wendy, Broad Brook

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Customer Service on 7 May 2024
Thank you for sharing your thoughts with us, Wendy!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Charlotte Executive Park. Thank you and have a lovely day!

6/10 Okay

Samika, Baker

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the property however I don’t like the hotel industry in North Carolina. Paid parking, $12 for a hotel guest and breakfast for $20, and a $50 hold on your credit card for each night you’re staying. No way…that’s ridiculous
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Samika, it seems you had concerns with certain aspects of your stay such as the parking, breakfast pricing, and credit card hold. These policies are pretty standard in the industry and are intended to ensure the best possible service for guests. However, your feedback is valuable, and we always appreciate open dialogue to understand how we can improve. We hope to have another opportunity to serve you better in the future.

6/10 Okay

Tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
STAFF WAS VERY FRIENDLY. PROPERTY WAS NICE CLEAN. I LOVE HOW IF YOU DIDNT HAVE A KEYCARD THE ELEVATOR WANT LET YOU GO UP TO ANY FLOOR. DOWN FALL IS OUR BATHROOM SINK WAS CLOG AND MY DADDY SAW A MICE RUN ACROSS HIS FEET.
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Tanya, it's heartening to know that you appreciated the cleanliness of the property and the security measures. We apologize for the inconvenience with the bathroom sink. Rest assured, we promptly address such concerns. In terms of the undesirable encounter, we maintain a high standard of sanitation and will firm up efforts to ensure such visuals are not repeated. Thank you for your candid review, it helps us improve further.

10/10 Excellent

maxine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated my stay there!
Stayed 3 nights in May 2024
Response from Customer Service on 6 May 2024
Maxine, it's delightful to hear you thoroughly enjoyed your stay at the Sonesta Charlotte Executive Park. We value your appreciation greatly. Looking forward to welcoming you back soon!

10/10 Excellent

Kaleb

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Customer Service on 4 May 2024
Kaleb, it's wonderful to read that your stay at Sonesta Charlotte Executive Park was an excellent one! We appreciate your feedback using Expedia and look forward to welcoming you back in future.

10/10 Excellent

Joseph

Stayed 2 nights in May 2024
Response from Customer Service on 24 May 2024
Joseph, thank you for your perfect rating! The team at Sonesta Charlotte Executive Park is thrilled you had a great stay. We're looking forward to welcoming you back soon!

2/10 Terrible

Mayra

Liked: Staff & service
Disliked: Property conditions & facilities
When I booked it said they offered shuttle and they don’t
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Mayra, the team is concerned to hear about the confusion related to the shuttle service. Please be assured that accurate amenity descriptions are crucial for us. We appreciate your feedback and invite you to reach out to us directly should you like to discuss your experience further.

4/10 Poor

Sophie

Travelled with family and small children
Disliked: Amenities
Didn’t know dog friendly meant dogs barking from 5-7am and getting ignored from the front desk
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Sophie, we value your insights. It's disheartening to hear about your experience with undue noise in the early morning. We assure you that our hotel tends to provide a serene ambiance and we consistently strive on delivering top class customer service. Your feedback will enhance the way we address such situations in the future. We invite you to reconsider us for a more tranquil and attentive experience.

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Thank you for taking the time to submit this feedback, Jeffrey.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Cheryl

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This place is really nice, but they did not give us enough wash clothes. And for the price , should have gotten queen size beds. Was close to the stadium which was a plus!! Thank you!!!
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Cheryl, thank you for taking the time to share your thoughts on Sonesta Charlotte Executive Park. It's delightful to hear that you found our location convenient for your sporting event visit. In terms of bedding and amenities, we always strive to meet our guest's needs, and we appreciate your observations for future improvements. We're looking forward to welcoming you back soon.

4/10 Poor

Dustin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in was awkward and they seemed very unsure of what to do and then if I had paid or not. Called me as I walked into the room again concerned about my card then said nevermind I think we have it. Tried to go to the bar no menu and after 10 minutes of sitting and not being greeted I left. Online when you book it says breakfast complimentary but oh they charged you 20 bucks for eggs and bacon. Overall we won't use this company again we were not impressed. Also several areas had no functioning AC so hallways were blistering hot for some reason.
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Dustin, we're truly saddened to hear that your stay wasn't as smooth as we'd hoped. We're sorry you found the check-in process uncertain and the experience at the bar below expectations. Please know we value your feedback on the breakfast clarification and will take your notes about the room temperature in certain areas into consideration. It's disappointing to hear that you've decided not to stay with us again but we hope you'll reconsider so we can show you the top-notch service we strive towards.

10/10 Excellent

Sebastiano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff!
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Sebastiano, it's delightful to learn about your positive experience at Sonesta Charlotte Executive Park. We're glad you appreciated our dedicated team members and the exceptional services. Your recognition inspires us to continue striving for excellence. Please visit us again soon.

10/10 Excellent

Levinia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Levinia, it's fantastic to know that you had a positive stay at Sonesta Charlotte Executive Park. We appreciate your wonderful rating on Expedia, and we hope to welcome you back soon for an equally enjoyable experience.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for this excellent rating, Susan!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Charlotte Executive Park! We'd love to host you again someday for yet another unforgettable visit.

2/10 Terrible

Kelsey

Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
We appreciate you taking the time to share your feedback, Kelsey.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 Okay

Jorge

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Toilet kept clogging, house keepers delay with request for toiletries and towels. Kitchen staff refused to give take out box for breakfast we were forced to cover our plates with the glass dinnerware plates
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Jorge, we appreciate your feedback. Our aim is to provide seamless service, so it's regrettable to hear about the issues with plumbing and delays in service requests from the housekeeping team. Regarding the restaurant incident, we aim to promote a comfortable dining atmosphere, and it seems there was a misunderstanding during breakfast. Your comments will help us improve. Thank you.

10/10 Excellent

Tom, Sierra Madre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfortable. Convenient location.
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Tom, we're thrilled to hear you found your room at Sonesta Charlotte Executive Park accommodating and our location suitable for your needs. We aim to offer convenience alongside comfort, and we're glad this was your experience. Looking forward to welcoming you back on your next stay with us.

8/10 Good

Debra

Travelled with partner
Liked: Staff & service
Overall stay was alright. The front desk staff were nice and helpful. The bed was clean and comfortable, The extra couch had some stains and the toilet took forever to flush. We stayed for two nights and I expected to have our room cleaned with new towels but that didn't happen. The parking fee was a surprise to us since you had to self park.
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
Debra, thank you for sharing your experience at Sonesta Charlotte Executive Park. We're delighted to read your feedback about our helpful team members at the front desk and the comfortable bed provided. We regret to hear about the inconsistencies in room servicing and the surprise regarding parking fees. Your comments have been noted for further improvement. We hope to have another opportunity to better serve you in the future.

2/10 Terrible

Delvin

Liked: Staff & service
Disliked: Cleanliness
Outdated. Smells. Indoors pool water temperature was freezing cold. Rooms too small
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Delvin, we're disheartened to hear about your recent stay. Your feedback regarding the room size and general datedness indicates areas we could focus on. It's regrettable that the pool temperature didn't match your preference. We'll take your remarks into account as we continuously strive to improve our guest experience.

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay the staff with pleasant. The rooms are clean we went down to the pool. It was nice and clean workout areas nice. The area around the hotel is walkable and nice, overall, great experience.
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Daisy, your kind words about the Sonesta Charlotte Executive Park have truly made our day. It's particularly satisfying to hear that you found our rooms spotless, enjoyed our fitness facilities as well as the captivating outdoor pool, and appreciated the convenience of our location. Our team members aim to provide a top-notch experience for all our guests and will be glad to know that they succeeded in making your stay pleasant. We dearly hope to welcome you back for another wonderful experience very soon!

8/10 Good

Mandy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel. A few areas could be cleaned better. No vending machines on each floor. Poolside rooms would be nice during the summer, but we stayed off season.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Mandy, we appreciate your feedback regarding your recent stay at Sonesta Charlotte Executive Park. We're glad you've enjoyed our hotel and are taking note of your suggestions about cleanliness and the availability of vending machines. We can't wait to welcome you back, perhaps during the summer season when you could take full advantage of our poolside rooms!

8/10 Good

Vanaillan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Vanaillan, we appreciate your time in rating our hotel. It's heartening to know that your experience with us met your expectations. We hope to welcome you back to Sonesta Charlotte Executive Park again soon.

8/10 Good

Mykel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Mykel, it's great to hear that you had a good stay at Sonesta Charlotte Executive Park. We hope to see you again in the future and strive to make your next stay even better. Safe travels until then!

10/10 Excellent

rafael

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly patio area right off of the rooms on the 1st floor.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Rafael, it's fantastic to hear that you found the outdoor space at Sonesta Charlotte Executive Park suitable for your pet friend. We're glad our unique layout added to the convenience of your stay. Thanks for choosing us and we hope to see you again soon.

6/10 Okay

Brittany

Stayed 1 night in Mar 2024
Response from Customer Service on 21 Apr 2024
Thank you for the feedback, Brittany.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Mya

Liked: Cleanliness, staff & service, property conditions & facilities
great environment!!
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Mya, it's wonderful to read about your experience at Sonesta Charlotte Executive Park. We're thrilled you savored the ambiance. We greatly appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Iralee, Totowa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to the highways dining. The staff was very pleasant Mrs Marcella always very pleasant and very helpful.
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Iralee, thank you for sharing your experience at Sonesta Charlotte Executive Park. It's delightful to hear that you found our location convenient. We're particularly glad to learn of your positive interactions with Mrs. Marcella, who is indeed dedicated and always happy to assist our guests. Your feedback encourages our team members to continue delivering superb service. We hope to see you again soon.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Lauren, it's great to hear that you had a positive experience at Sonesta Charlotte Executive Park. We appreciate your score and hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing us for your stay.