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"Very helpful receptionist staff, excellent coffee in the lobby area"

"Great front desk people! Clean and nice! Will be a returned customer for sure!!!"

"Very comfortable and convenient location."

"Great service "

"Very pleased with this hotel, so we came back when we retuened to Almaty. Very clean property. Rooms are beautiful and comfortable, with super clean comfortable bed. Wifi acceptable but could be improved. Front desk was extremely helpful with all needs. In a very nice neighborhood, and is located close to major train station, supermarket, major bus routes into city, and local parks. Will be happy to stay here again in the future."

"The hotel is in a very convenient location with beautiful views to the mountains, close to the Metro and restaurants, and within a 25 minute walk to museums, parks and other landmarks. Staff were friendly and helpful, breakfasts delicious and the room very comfortable. Unfortunately, the rooms do not have a refrigerator and the hotel has a strict policy of charging you for an extra day (at a higher rate than paid online) for a late checkout of 5 hours, even after staying at the hotel for an entire week. The hotel has a comfortable lobby with a bar and snacks and access to fast WIFI. I will stay here again when I visit Almaty next year."

"Older hotel, but in a good way. Not luxury but comfortable and quiet. good bed and work area and internet. Nice leafy area. 24 hour supermarket and money exchange steps away. Lots of restaurants within a 15 minutes walk. Good breakfast. Pleasant staff that usually included a fluent English speaker."

"I like the service, everyone is polite. my room is quite and very clean. I am very happy to stay with Sheraton. Thank you."

"Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff. "