6/10 Okay
Luis Rodrigo
Travelled with family
13 May 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
The property boasts ample space, and we were particularly pleased with the fact that each room in the apartment had its own bathroom, ensuring maximum comfort for all of us. However, we found the apartment's décor to be rather modest, especially when compared to the luxurious standards set by the hotel itself. Nevertheless, the facilities were impeccably maintained, and the amenities provided were both delightful and perfectly suited to our needs. Despite this, our experience at the reception left something to be desired. While the staff at the hotel entrance were gracious in redirecting us to the apartments and even offered transportation via golf cart, the demeanor of the staff member at the apartment check-in was markedly different. His demeanor was rather solemn, lacking the warmth and hospitality we had encountered at the hotel reception. Furthermore, the check-out process was notably informal and unaccommodating. We simply informed the building guard of our departure, who then relayed the message to reception. No assistance was offered with our luggage or in arranging transportation, and it was only through the kind gesture of the guard that we were able to temporarily store our belongings beside his desk while we grabbed a meal at the mall. Overall, the check-out experience fell short of our expectations and left a negative impression.
Luis Rodrigo
Stayed 2 nights in May 2024