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Reviews of Eyre Square Hotel

3 out of 5
Eyre Square Hotel
Forster Street, Eyre Square, Galway

Reviews

8.0

Very good

Rating 10 - Excellent. 412 out of 1002 reviews" "
Rating 8 - Good. 332 out of 1002 reviews" "
Rating 6 - Okay. 139 out of 1002 reviews" "
Rating 4 - Poor. 78 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Elysia

Travelled with partner
Liked: Cleanliness, staff & service
We stayed at the Eyre Square Hotel for 3 nights while visiting Galway. The lobby, bar, restaurant are all beautiful and updated. Our room I don't think has been updated in many many years. However, it was fine for our trip and the location I'm sure is what drove the price we paid which came out to be about $260 each night. The location was fantastic as it was close (right next door) to the train station, nearby to pubs, restaurants and central Eyre Square all just steps away. Staff we came across were all very nice and very helpful. We were able to check in a little early but not much. Not a big deal, we dropped our bags off and headed to lunch and a nearby pub until our room was ready. Our room was on the top floor and it overlooked the train station. We did have a view of the water though looking past the station which I really liked. The fan in our room was broken but replaced within minutes of arriving. The room had two beds, one double and one twin bed which worked fine for us and was as we expected. I think for the price this would be a great room if the room had been renovated (carpet and beds replaced). Everything was clean but worn. There is a market across the street for a cheap coffee. We had breakfast in the hotel one morning and it was just okay.
Stayed 3 nights in May 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay, and close to everything.
Stayed 2 nights in May 2024

6/10 Okay

Nicholas

Travelled with group
Liked: Staff & service, amenities
Very disappointed with the state of the rooms for the price point. Stained carpet, very old furniture, outdated shower. Even compared to other hotels I’ve been staying in during my trip in Ireland.
Stayed 1 night in May 2024

6/10 Okay

Mary, Glenside P

Travelled with partner
Liked: Staff & service
The rooms are very dated and worn. Bad lighting. Our room was very small.
Stayed 1 night in May 2024

6/10 Okay

Sylvia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location with short walk to fantastic restaurants and pubs. Very noisy for a weekend stay outside the hotel. Easy check in with friendly staff. Parking is located off site - short walk away but not part of the hotel. Standard double bed in our room, but there was a lot of room for a larger bed or even a pull out sofa, so not as comfortable as it could be. Bathroom was clean with lots of hot water. Beautiful bar/restaurant attached with excellent evening entertainment. Lovely, but poorly trained, bartender who could not make our drink order.
Stayed 1 night in May 2024

4/10 Poor

Lora

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was very disappointed as had construction above us with Jackhammers that were so loud I couldn’t hear my own voice. We had ‘red carpet’ rooms that were very hot and the newer area must go to reservations directly thru hotel. Bar next door has live music 7 days a week and our room was directly above them also so couldn’t sleep. Terrible stay….

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient spot, close to the train station, bus stop, and city center. Room was very small but we didn’t need much room since we didn’t spend much time in the room. Bed was queen size even though we booked a king. Otherwise, staff was friendly and location was perfect!
Stayed 2 nights in May 2024
Response from The Front Office Team on 20 May 2024
Thank you for your feedback. We're pleased to hear you enjoyed our convenient location and friendly staff. We apologize for the bed size discrepancy and any inconvenience it caused. We hope to have the opportunity to host you again in the future.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, short walk to areas of interest. Nice bar and dining room. Unable to control heat in room, very stuffy, was able to open a window. Breakfast was very slow and almost missed day tour, wasnt able to finish eating, was told by waitress we would be compensated, we were not. We did have an overflow backed up shower plug that was fixed promptly. The front desk staff were helpful and kind.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
A nice convenient hotel in Galway. We had a one night stop on the way to the Aran Islands so only a short 6 hour stay!!
Stayed 1 night in May 2024
Response from Reception on 11 May 2024
Dear Sandra,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness, staff & service
We found it very noisy with doors banging and also the people in the room next to ours were very noisy up till 1.00am. The breakfast was nice and the staff were friendly. There are two nice pubs across the road and both serve food and have music also which was great.
Stayed 1 night in May 2024
Response from Reception on 11 May 2024
Dear Sheila,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

6/10 Okay

karen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Construction on our floor. Very noisy and messy. Barely able to get to my room with luggage due to barrels in hallway.
Stayed 1 night in May 2024
Response from Reception on 11 May 2024
Dear Karen, Thank you for taking the time to leave us a review, we really appreciate your feedback! We will be passing your comments onto management to improve future planning.Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Tannis, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. Very close to the hub of activity in Galway. The hotel is clean and comfortable with very nice staff
Stayed 1 night in May 2024
Response from Reception on 11 May 2024
Dear Tannis,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
D
Stayed 1 night in May 2024
Response from Reception on 11 May 2024
Dear Barbara,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Harjeet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 1 night in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast. Only problem was the room was to hot we had to open the window and turn on the fan
Stayed 1 night in May 2024
Response from The Front Office Team on 6 May 2024
Dear William,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Olga V, Renton

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from The Front Office Team on 6 May 2024
Dear Olga,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Wonderful staff. In the center of everything
Stayed 2 nights in May 2024
Response from Reception on 11 May 2024
Dear William,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was friendly. The room was a bit small for 3 of us but manageable. The beds were comfortable and the room was quiet. The hotel is very centrally located and we could walk everywhere we wanted to go which we loved! The only real complaint was the breakfast that was included was not good and the service was so slow we only got a few bites in before we had to leave for a tour and we had gone down with plenty of time(around an hour ahead). We did eat in the restaurant the first afternoon and the food was very good, but again, service was very slow. Overall, I would stay there again, just wouldn’t pay extra for the breakfast.
Stayed 2 nights in Apr 2024
Response from The Front Office Team on 6 May 2024
Dear Jennifer,Thank you for taking the time to leave us a review, we really appreciate your feedback! We will be passing your comments onto management to improve future planning.Kind Regards,Front Office TeamEyre Square Hotel

4/10 Poor

Darren

Liked: Staff & service
Disliked: Property conditions & facilities
Carpet and bathrooms weren’t very clean
Stayed 1 night in Apr 2024
Response from The Front Office Team on 6 May 2024
Dear Darren,Thank you for taking the time to leave us a review, we really appreciate your feedback! We will be passing your comments onto management to improve future planning.Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Blanca, brea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de daniela fue fenomenal muchas gracias, lugar muy bien ubicación
Stayed 2 nights in Apr 2024
Response from The Front Office Team on 6 May 2024
Dear Blanca,Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay and we hope to welcome you back again very soon.Kind Regards,Front Office TeamEyre Square Hotel

8/10 Good

Veerada

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Reception on 29 Apr 2024
Dear Veerada,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

2/10 Terrible

Krassimir

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has two categories of room - updated and old. They show the pictures of a newly refurbished room, but accommodation can be in the old ones. And the old ones are terrible - outdated worn-out to the thread red carpet with gaps at the walls, scuffed baseboard and furniture that even my grandma would consider outdated. In the backyard some guys were playing a game, shouting and making horrible noise, and the staff said they could do nothing about it. After saying that the hotel was fully booked and we protested the noise for second time, they miraculously found another equally worn-out room at the end of a winding corridor that would be impossible to pass in an event of fire. I have been in many hotels, this one makes the lowest point of all.
Stayed 1 night in Apr 2024
Response from Reception on 29 Apr 2024
Dear Krassimir,Thank you for taking the time to leave us a review, we really appreciate your feedback! We apologise that your stay was not satisfactory. We will pass your comments onto management so we can improve our guests’ experiences. We hope you choose to stay with us again in the future.Kind Regards,Front Office TeamEyre Square Hotel

4/10 Poor

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down facility, including towels and bedding, we could hear everything from hallway and other rooms, street noise. Staff indifferent.
Stayed 1 night in Apr 2024
Response from Reception on 29 Apr 2024
Dear Peter,Thank you for taking the time to leave us a review, we really appreciate your feedback! We will be passing your comments onto management to improve future planning.Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, nice bathrooms, excellent Irish breakfast included!
Stayed 2 nights in Apr 2024
Response from Reception on 29 Apr 2024
Dear Kathryn,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Galen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked being close to Christopher Columbus sculpture.
Stayed 2 nights in Apr 2024
Response from Reception on 29 Apr 2024
Dear Galen,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Lisa, Martinez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, location, and food!
Stayed 1 night in Apr 2024
Response from Reception on 29 Apr 2024
Dear Lisa,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Sheldon, Edmonton

Liked: Amenities
Location
Stayed 3 nights in Apr 2024
Response from The Front Office Team on 19 Apr 2024
Dear Sheldon,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

6/10 Okay

Jeanette

Travelled with family
The hotel was mediocre at best. The bar attached was nice. The USB port didn’t work and the TV stations pixelated.
Stayed 1 night in Apr 2024
Response from Reception on 16 Apr 2024
Thank you for sharing your feedback. We apologize for any inconvenience you experienced with the USB port and TV stations. Your comments will be addressed promptly to ensure a more comfortable stay in the future.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been all 5's...but we wasted 2 hrs. waiting for our laundry. We had it sent out so we wouldn't waste time in a laundromat. We were told the laundry would be back by 10:00am the next morning. It wasn't.
Stayed 2 nights in Apr 2024
Response from Reception on 16 Apr 2024
Thank you for bringing this to our attention. We apologize for the inconvenience with your laundry service. Rest assured, we'll address this issue promptly to ensure it doesn't happen again in the future.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Clean and neat. Downtown with easy access to shopping, the square and the port to the Aran Isles.
Stayed 4 nights in Apr 2024
Response from Reception on 16 Apr 2024
Thank you for your feedback! We're glad to hear that you found our hotel clean and well-located for exploring downtown, shopping, the square, and the port to the Aran Isle

10/10 Excellent

Briana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, a short walk to everything, the space was just what we needed and the staff were great!
Stayed 3 nights in Apr 2024
Response from Reception on 16 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us, found our location convenient, and appreciated our staff's service.

2/10 Terrible

Harry

Stayed 3 nights in Apr 2024
Response from The Front Office Team on 6 May 2024
Dear Harry,Thank you for taking the time to leave us a review, we really appreciate your feedback!Kind Regards,Front Office TeamEyre Square Hotel

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Furniture, including beds, are worn and need replacing. Cleanliness can be improved (stains and holes in bedding, mold and soap stains in shower, leaking shower divider). Noisy location being downtown but convenient for site seeing. Staff friendly, restaurant/cafe nice, reception area nice and checkin and out went smoothly.
Stayed 2 nights in Apr 2024
Response from Front Office Team on 12 Apr 2024
Hi Stephanie,Our sincere apologies for the experience you had during your stay. We will pass on your feedback to our higher management and we will try to maintain the standards. Kind Regards,Reception TeamEyre Square Hotel

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely. Clean and comfortable. The staff were all friendly and helpful. Our only negative is that we were in a room at the front and there was lot of noise.
Stayed 3 nights in Apr 2024
Response from The Front Office Team on 6 Apr 2024
Dear Christine, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location. Easy to get to everything. Great staff. Lives the laundry service. Only thing we would change is that we would have liked a clean fresh coffee mug daily.
Stayed 3 nights in Apr 2024
Response from The Front Office Team on 6 Apr 2024
Dear Carmen, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

10/10 Excellent

VANESSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so helpful. The beds were super comfortable and they had the best pillows. They have a laundry service that was convenient and helpful. They validate for the local parking garages that were easy to get to. The day we checked out we took the train to Dublin and they stored our extra luggage until we returned.
Stayed 2 nights in Mar 2024
Response from Reception on 30 Mar 2024
Dear Vanessa,Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay and we hope to welcome you back again very soon.Kind Regards,Front Office TeamEyre Square Hotel

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was incredible and very reasonably priced.
Stayed 2 nights in Mar 2024
Response from Front Office on 28 Mar 2024
Dear Chris, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 2 nights in Mar 2024
Response from Front Office on 28 Mar 2024
Dear Virgina, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

4/10 Poor

Katie

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were gross with no ventilation or control over the temperature. The fan was broken as well. The only good thing about the hotel was the location.
Stayed 2 nights in Mar 2024
Response from The Front Office Team on 23 Mar 2024
Dear Katie, Thank you for choosing Eyre Square Hotel for your stay in Galway and thank you also for your valuable feedback. I am really sorry to see that you experienced issues during your stay and I would like to apologize to you, ever so sincerely. We will address these issues with our team and monitor closely going forward to ensure high standards are kept at all times. Thank you again. Kind regards, Front of House TeamEyre Square Hotel

10/10 Excellent

Aisling

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly!!
Stayed 2 nights in Mar 2024
Response from The Front Office Team on 23 Mar 2024
Dear Aisling, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is in walking distance of shopping , pubs, and restaurants. This is the second time we stayed here I will stay here every time I’m in Galway.
Stayed 1 night in Mar 2024
Response from The Front Office Team on 22 Mar 2024
Dear Alicia, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 4 nights in Mar 2024
Response from The Front Office Team on 22 Mar 2024
Dear Rudolph, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from The Front Office Team on 22 Mar 2024
Dear Peter, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenient location. The room was very nice and the staff were very helpful.
Stayed 1 night in Mar 2024
Response from The Front Office Team on 22 Mar 2024
Dear Brian, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, amenities
Room was nice. Noisy at night.
Stayed 2 nights in Mar 2024
Response from The Front Office Team on 22 Mar 2024
Dear Kimberly, Thank you for choosing Eyre Square Hotel for your stay in Galway and thank you also for your valuable feedback. I am really sorry to see that you experienced issues during your stay and I would like to apologize to you, ever so sincerely. We will address these issues with our team and monitor closely going forward to ensure high standards are kept at all times. Thank you again. Kind regards, Front of House TeamEyre Square Hotel

6/10 Okay

Yanella

Travelled with partner
Liked: Cleanliness, staff & service
The staff and service was very nice, they provide you with a free parking voucher to park close to the hotel, hotel is in a very convenient location and walkable. Nevertheless, you can hear EVERYTHING from the neighboring rooms even their tv and guests snoring! the rooms need refurbishments.
Stayed 1 night in Mar 2024
Response from Reception on 7 Mar 2024
Thank you for your feedback. We're pleased to hear that you appreciated our friendly staff, complimentary parking voucher, and convenient location. We apologize for the noise disturbances from neighboring rooms and acknowledge the need for room refurbishment. Your comments are valuable, and we'll work to improve the guest experience

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very pleasant and welcoming
Stayed 1 night in Feb 2024
Response from The Front Office Team on 24 Feb 2024
Dear Fiona, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Front Office Team on 24 Feb 2024
Dear Sarah, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

8/10 Good

Aoife

Stayed 1 night in Dec 2023
Response from The Front Office Team on 18 Feb 2024
Dear Aoife, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel

8/10 Good

JACQUELINE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Front Office Team on 14 Feb 2024
Dear Jacqueline, Thank you for your review! I am delighted to hear that you had such a great experience with us at Eyre Square Hotel. I will make sure to pass your comments on to our team members. Looking forward to have you back with us in the future. Kind regards, Front of House TeamEyre Square Hotel