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Reviews of d'primahotel Airport Jakarta 1

3 out of 5
d'primahotel Airport Jakarta 1
Jalan Husein Sastranegara, Komplek Ruko, Mahkota A2/21A/23A, Benda, Tangerang

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 31 reviews" "
Rating 8 - Good. 12 out of 31 reviews" "
Rating 6 - Okay. 4 out of 31 reviews" "
Rating 4 - Poor. 3 out of 31 reviews" "
Rating 2 - Terrible. 4 out of 31 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Lawrence

Disliked: Staff & service, amenities, property conditions & facilities
It is possible to arrange a very limited pickup and drop off at airport - but staff was not very helpful. Drain flies throughout the room. No window, but just as well because it was very noisy outside. Nonstop prayers.
Stayed 2 nights in Mar 2024

10/10 Excellent

Moustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beautiful staying
Stayed 2 nights in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay by the airport
Clean convenient friendly staff free shuttle
Stayed 1 night in Oct 2023

8/10 Good

Haruki, Kebayoran Lama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to the country I live in, I felt dirty. but this is not able to improve by the hotel only…
Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. To. Airport
Stayed 1 night in Oct 2022

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheerful and helpful receptionist and porter
The receptionist at the hotel made all the difference. He was very happy and helpful and made my life so much easier.
Stayed 1 night in Feb 2020
Response from jupriyadi on 18 Feb 2020
Dear Mr/Mrs Winnie, Greetings from d'primahotel Airport Jakarta 1 We thank you very much for choosing our hotel as your accommodation and sharing an unforgettable experience regarding hotel facilities. We hope Mr/Mrs Winnie always chooses d'primahotel Airport Jakarta 1 as the accommodation choice for your stay or for meeting / event needs. We await the next arrival of Mr/Mrs Sri at d'primahotel Airport Jakarta 1. Sincerely, Jupriyadi Manager In-Charge

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff tried their best to resolve issues but in simple words this hotel should not have been made available to the general public in the condition it was in. Dirty water, dirty sheets disgraceful
Stayed 1 night in Aug 2019
Response from jupri on 11 Sep 2019
Dear Ms / Mrs, Thank you for choosing dprimahotel Jakarta Airport 1 for your last visit. We apologize for the inconvenience caused by dirty rooms and poor water. I can guarantee you that we will discuss with the staff in the hope that we can ensure that we fix the problem you are experiencing. we hope this will not prevent you from staying with us during your next visit to Jakarta. Best Regards Jupriyadi

6/10 Okay

Tan Albert

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Harus diperbaiki area kamar mandi
Saya stay d kamar 212 selama 2 malam.Pelayanan sangat memuaskan. Tapi masalah kebersihan kasur harus d perhatikan lagi dan lantai kamar mandi harus diperbaiki.Terima kasih
Stayed 2 nights in Jun 2019

8/10 Good

Waldemar, Bandung/Seattle

Liked: Cleanliness, staff & service, room comfort
Decent layover for morning flights.
Great choice for an overnight before your flight. Checkin was efficient and friendly, room was clean, bedding and linens comfortable and clean. Negative in the room: the dispensers (body wash and shampoo) in the shower were of low quality and broken. Breakfast consisted of a coffee or tea and Roti-O bun in the lobby, which was better than nothing but certainly not world class. Another factor to consider is location. A bit sketchy for night-time wandering. Lots of convenience stores and warungs (street cafes) nearby, and there was a Hokben (fast food noodle place) a short distance away. However, this wasn't as convenient for access or departure as staying just off the main street (Orchardz, Ibis Budget/Styles, Pop!). I came from Bandung via XTrans, and the shuttle driver is generally happy to drop you at the above hotels. (They stop for package transfer at a restaurant between the above anyway.) To get from one of these to the D'Prima you'll have to take a taxi (many will be reluctant to use the meter, and will try to trick you: tell you tiga puluh (30.000) when you ask, and then demand tujuh puluh (70.000) upon arrival. You can also call Grab etc. - didn't try that. There is a shuttle for transfer to the airport, runs every two hours (7, 9, 11am, etc.), but because of the road configuration it'll take an extra 10 minutes before you're back to the Orchardz etc. All in all, a decent stay, and worth the price. If the above factors don't worry you, not a bad choice.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid off-site property, limited shuttle service
Although we had a positive overall experience, the listing for the property mentions Terminal 1. However, this property is off-site with limited shuttle service. Thus, although the service and physical property we solid, our expectation of an on-site property were not met. Overall, I would recommend this property if you don't need an on-site option.
Stayed 1 night in Aug 2018
Response from Mei on 30 Aug 2018
Thank you for choosing to stay with Dprimahotel Airport Jakarta 1 We are delighted you enjoyed your stay. We look forward to welcome you back on a possible future visit. Best Wishes

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport, not far from mall
I stayed at this hotel on an overnight layover before flying to the island of Sumatra. Shuttle service to/from airport is timely and great, staff were nice, room was clean, and location was good. I paid for a room without windows--not recommended, as it is weird. I am a single traveler and it was exactly what I was looking for.
Stayed 1 night in Jan 2018

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Very Close to the Airport - Good for transit
This is a great place for a one night transit. About a 10-15min drive from the airport depending on traffic. The hotel provides a free shuttle on the hour. Most rooms are windowless. However, they are clean with a small clean bathroom and hot water shower. Breakfast consisted of a small bun and tea or coffee. Service was a bit slow and the price slightly on the higher side. A couple of stores by the side of the hotel. However, no real decent restaurant except for local Warungs. Overall, a comfy stay for a night in transit. Wifi was good throughout.
Stayed 1 night in Feb 2018

10/10 Excellent

atas yuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
window
need for windows side, so I will be more confortable for me

10/10 Excellent

Noor Aini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Convenient to find food n staff very friendly
Stayed 1 night in Sep 2017

8/10 Good

FAJRIANSYAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for transit
Great service and staff

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
1-2 nights, no more
I booked this hotel for 1 night, between my flights.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fills a need
Gets the job done. No frills but porters and drivers are excellent.

4/10 Poor

Seishiro

Liked: Staff & service
Disliked: Property conditions & facilities
I'm sorry for that they didn't have a hair dryer in the guest room.
Stayed 4 nights in May 2023
Response from Rara on 19 Jun 2023
Dear Mr/s SeishiroThank you for visiting d’primahotel Manajemen Indonesia!We are very sorry for the inconvenience caused during the stay. Thank you for the rating and review that have been given, which means a lot for us to continue to improve the quality of our services.We look forward to welcoming you again at d’primahotel with an improvement services. Warm Regards,Management

6/10 Okay

jan

Stayed 1 night in Jan 2023

10/10 Excellent

Wei Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

GUANGHUA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Jupriyadi on 24 Sep 2019
Dear Mr / Mrs Guanghua Goor Morning Warm greetings from d'primahotel Airport Jakarta 1 Thank you for staying at D'primahotel Airport Jakarta, and taking the time to provide a review of our hotel. First of all, we apologize for any inconvenience caused during Mr. Guanghua stay at our hotel. Going forward, we will carry out internal coordination with our entire team to ensure that we will always provide the best service and a less pleasant experience from Mr. Guanghua will not happen again in the future. We also hope that you will give us the next opportunity to provide the best services and facilities when you visit the city of Jakarta / Tangerang We are waiting for the arrival of Mr. Guanghua next at d'primahotel Airport Jakarta 1 Best regards, Jupriyadi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Jupriyadi on 24 Sep 2019
Dear Mr/Mrs ,,, Warm greetings from d'primahotel Airport Jakarta 1 First of all, we thank you very much for choosing our hotel as your accommodation and for sharing unforgettable experiences about hotel facilities. We hope, Mr/mrs. ... always choose d'primahotel Bandara d'primahotel Jakarta 1 as your accommodation choice for your stay or for meeting / event needs. We are waiting for Mr/Mrs at the d'primahotel Airport Jakarta 1 next Best regards, Jupriyadi Responsible Manager

2/10 Terrible

효

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
이런 곳 세상 처음봄
커피 빵을 아침식사?방 답답
Stayed 1 night in Sep 2018

8/10 Good

Alexia

Excellent rapport qualité prix. Très propre
Parfait pour un transit à l’aeroport. Accueil chaleureux. Chambre simple et fonctionnelle. Propreté impeccable. Clim Ok mais un peu bruyante (comme la plupart des clim!) On entend tout de même les bruits le matin, pour les gens qui prennent leur avion. Pour le petit dej : 1 bon chez roti’o : thé ou café et une sorte de brioche. Donc tout dépend de ce que vous rechercher ! En bref, je recommande vivement pour un transit ou si votre vol arrive tard ou que vous partez tôt. Surtout pour le prix !
Stayed 1 night in Sep 2018
Response from Bella on 19 Sep 2018
Thankyou for using our hotel as your accommodation. And also thankyou for your review. See you next!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
가성비 좋은 곳
다음날 환승을 해야했기에 공항에서 가까워서 선택했습니다. 공항으로 셔틀버스가 오고, 공항으로 다시 갈 때도 데려다 주십니다. 직원들도 친절해서 가성비는 좋았어요. 아침은 커피번이랑 커피 한잔이 나옵니다. 정말 딱 공항 근처에서 잠만 잔다면 가성비 좋은 호텔입니다.
Stayed 1 night in Aug 2018
Response from Mei on 30 Aug 2018
Thank you for choosing to stay with Dprimahotel Airport Jakarta 1 We are delighted you enjoyed your stay. We look forward to welcome you back on a possible future visit. Best Wishes

6/10 Okay

Verified traveller

Liked: Staff & service
空港から近いホテルです。 バイクタクシーで10分でスカルノハッタ空港に到着できます。 隣にはコンビニがあるので簡単な買い物ができます。 ホカホカ弁当屋もあります。 飛行機の遅延などで泊まる場合には良いと思います。 観光には向かないです。
Stayed 1 night in Jun 2018
Response from Dprimahotel Management on 10 Jul 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ein sehr kleines Zimmer ohne Fenster
Für einen Zimmerpreis von 25 Euro setzten wir unsere Erwartungen nicht allzu hoch, insbesondere was das im Preis mitinbegriffene Frühstück (eine Tasse Kaffee und ein aufgebackenes Brötchen) betraf. Dass das Zimmer aber kein Fenster und kaum Platz für zwei Koffer hatte, wunderte uns dann doch. Augen zu und durch, es war ja nur für eine Nacht. Ansonsten war es ok, was Sauberkeit und Service betraf.

8/10 Good

출장객, 해외

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
스탑오버용으로 베스트
단지 잠만 자려고 예약한 호텔이었는데 셔틀서비스와 편안한 객실덕에 만족스러웠습니다 직원들도 친절하고 침구며 객실위생상태도 좋았어요 단점은 화장실에 비누가 없었다는게 의외의 실망이었고 샴푸린스는 비치된것 사용하기 찜찜 했습니다 창문 없는 방이 배정되어 조금 답답 했고요 주스마신 컵에 개미가 잔뜩 꼬여 있어서 놀랐네요 주변에 알파마트, 편의점같은게 바로 근처라 좋았구요 일층 로티번과 커피무료제공 좋았습니다
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
機場附近的好選擇
房間很整潔，床很大很舒服，但我的房間並沒有窗戶。浴室的花灑水力夠大，也有熱水，但毛巾很舊，都有點變灰了。建議自己帶洗澡用品，他們只提供一種沖洗液，你不會想用來洗頭。有早餐提供，包括一杯黑咖啡／茶以及一個咖啡口味的Roti Bread。另外有免費專車往機場，每兩小時一班，員工都友善和樂於幫助客人。覺得以這個價錢來說這裡真的很不錯。
Stayed 1 night in Jul 2017