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Ulasan untuk Novotel Jakarta Cikini Hotel

4 out of 5
Novotel Jakarta Cikini Hotel
JALAN CIKINI RAYA NO 107 109, JAKARTA, Jakarta

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 35 dari 64 ulasan" "
Penilaian 8 - Bagus. 17 dari 64 ulasan" "
Penilaian 6 - Cukup Baik. 8 dari 64 ulasan" "
Penilaian 4 - Buruk. 3 dari 64 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 64 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Gabbywati

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Zaver

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mantap
Aman dan nyaman
Menginap 1 malam pada bulan Juli 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel yg bagus
Hotel secara keseluruhan Bagus. Hny Ada bunyi musik Terll keras Sampai subuh, mengganggu.
Menginap 1 malam pada bulan Desember 2019

8/10 Bagus

Wesley

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024

8/10 Bagus

Usman

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very quiet, nice and conveniently located hotel.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Alice, Pasadena

Disukai: Fasilitas
Convenient location, very clean room, friendly services and efficient check-in process.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Jodie

Disukai: Kebersihan
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Tien

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Sunardi Song pada tanggal 19 Mar 2024
Dear Tien,Thank you for choosing to stay with us at [Hotel Name]. We are delighted to hear that you had a wonderful experience during your time with us. Your 5-star rating is greatly appreciated and serves as a testament to our commitment to providing exceptional service.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,Sunardi SongGeneral Manager

10/10 Sangat Bagus

DANNY

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall it was good. They do not provide bottled water in the room but they do provide the filtered water in glass bottles. The problem is that the guests cannot assure the cleanliness of that filtered water. I understand that the hotel is aiming the eco-friendly but good clean drinking water should be provided.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sunardi Song pada tanggal 19 Mar 2024
Dear DANNY,Thank you for choosing to stay with us and for taking the time to leave a review. We are pleased to hear that you had an overall good experience.Regarding the provision of water, we appreciate your feedback. We strive to be eco-friendly and provide filtered water in glass bottles to reduce plastic waste. However, we understand your concerns about cleanliness.Rest assured, our filtered water goes through a rigorous cleaning process, and we regularly monitor its quality to ensure it is safe for our guests. Your feedback is valuable to us, and we will continue to find ways to improve our services while maintaining our commitment to sustainability.We look forward to welcoming you back for another pleasant stay.Warm regards,Sunardi SongGeneral Manager

4/10 Buruk

Sharon

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The staff are not very supportive and responsive !
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sunardi Song pada tanggal 19 Mar 2024
Dear Sharon,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any shortcomings you experienced with our staff's support and responsiveness. Providing excellent service is our top priority, and we regret that we fell short of meeting your expectations in this regard.Your comments are valuable to us, and we will address this issue with our team to ensure that we improve our service and provide a better experience for all our guests in the future.We hope to have the opportunity to welcome you back and demonstrate the high standards of service that we are known for.Warm regards,Sunardi Song

10/10 Sangat Bagus

Gerald

Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Clement, Rome

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Ekaterina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Khevna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel itself was great. Clean room, nice staff, check in and check out was very smooth. Would not recommend getting taxi pre-booked from hotel, ended up being much longer to find and wait then getting an available cab upon arrival and costs more (we thought it would be simple and easier when arriving tired but no one around with our name and it took a really long time to locate pick up spot with no instructions given). Would also not recommend massage. It was nice to be in room, but we booked couple and it was hard to relax because the two giving massage kept talking to each other and giggling (we could not understand). We did not try the food, but received a free lychee juice as a welcome drink which was nice. Good location with lots of traffic.
Menginap 9 malam pada bulan November 2023

10/10 Sangat Bagus

CHERIF

The are more than I expected the staff are very attentive to all your need. The room are very clean and welcoming I definitely will stay there again and will recommend it to anyone
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

SIMON

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Very good and very helpful and good location close to bars and live music
Menginap 3 malam pada bulan November 2023

4/10 Buruk

Solongo

Menginap 3 malam pada bulan November 2023
Tanggapan dari Sunardi Song pada tanggal 15 Nov 2023
Dear Solongo,We hope you can provide detailed information about a less satisfying stay, so that in your next visit you will enjoy a five-star stayGreetings,Sunardi SongGeneral Manager

10/10 Sangat Bagus

Jean-paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Très bon séjour à Jakarta
Très bon accueil et séjour parfait, le personnel est disponible et à votre écoute souriant . Le petit déjeuner sous forme de buffet. L’hôtel est pas très loin du centre ville pour visiter Jakarta. Je recommande cet hôtel Novotel Cikini Jakarta
Menginap 5 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Benigno

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Superb location and incredibly friendly staff. The staff members go above and beyond to ensure you feel at home, even when you're far from your own.
Menginap 3 malam pada bulan September 2023

10/10 Sangat Bagus

Susan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan September 2023

10/10 Sangat Bagus

Silke

Menginap 1 malam pada bulan September 2023

8/10 Bagus

SergeI

Menginap 5 malam pada bulan September 2023

8/10 Bagus

Tetsuya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan September 2023

10/10 Sangat Bagus

Lucy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Novotel Cikini Hotel Jakarta
Novotel Cikini is an amazing hotel to stay at! The staff were all so lovely and very helpful, it made our trip to Jakarta feel like home! Thank you to all of the staff members who were so lovely and helpful!
Menginap 20 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Vijayan

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good service
Good location and good service
Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

TRIBHUVAN

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Nice but need to improve
An overall average experience. The property itself is pleasant, yet the hotel service leaves something to be desired. The WiFi frequently disconnects, and there seems to be a delay in the hotel staff's response to requests for assistance with luggage or in-room drinking water. At times, it feels as though requests are inadvertently overlooked.
Menginap 6 malam pada bulan Agustus 2023

10/10 Sangat Bagus

HAJIN

Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Christoph

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Preis-Leistung ist super. Ein schönes Hotel, funktionell eingerichtet. Eine Eigenart gibt es jedoch. In den Gängen läuft 24 Std. eine Art Aufzugmusik, die man in den Zimmern noch hören kann. Vor allem beim Einschlafen oder beim Versuch noch ein wenig weiter zu schlafen, kann es störend sein.
Menginap 2 malam pada bulan Juli 2023

4/10 Buruk

Cindy

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
This is my 2nd stay for this Novotel Cikini. The 1st time was not so good as I was given a room with a strong sewage smell. Decided to give a 2nd chance coz the 1st stay was pretty good as the room was upgraded to a bigger room and buffet breakfast was good. I was given a last corner room facing an emergency exit door when I checked in the evening during the 2nd visit. The card key was not functioning properly and the power was cut off and on. It was so scary that I was alone in the room in darkness for several times. Technician came and used a plastic card and left. Again, power came off and on several times. I took my luggage and went to reception for a room change. Got another room. It was better with no issue on the power but the wall mural drawings of a man gives an eerie vibe. Perhaps it was the scary incident earlier when I was in total darkness & stale air in the corner room that made me feel that way. The toilet was another issue. It has a strong sewage smell when you turned on the shower. After that, the smell will go off, not sure whether i got used to the smell. hahaha.... The water will flood the floor in the shower room and then it will slowly subside. Imagine you stepping in the puddle of soap & shampoo water while bathing. Didn't change the room for the next 3 days. Still bearable for the toilet. Anyway, this will be my last visit for this hotel.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Sunardi Song pada tanggal 13 Agu 2023
Dear Cindy,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Cikini. I sincerely apologize for the shortfalls you have experienced during your second stay with us. I have shared your feedback to Chief Engineer and Executive Housekeeper regarding this matter.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I wish we may have the opportunity to impress you please feel free to write to me. I look forward to hearing from you soon.Kind regards, Sunardi Song General Manager

10/10 Sangat Bagus

Auke

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel in the middle of Jakarta. A relaxed environment in the busy city center. The breakfast is huge and various! For sure recommended.
Menginap 2 malam pada bulan Juli 2023

6/10 Cukup Baik

So yoon

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Sunardi Song pada tanggal 31 Jul 2023
Dear So Yoon,We hope you can provide detailed information about a less satisfying stay, so that in your next visit you will enjoy a five-star stayGreetings,Sunardi SongGeneral Manager

10/10 Sangat Bagus

Lucy

Menginap 7 malam pada bulan Juli 2023

10/10 Sangat Bagus

Xavier

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Jolie hotel . Belle chambre . Merveilleux petit dej . Rien à redire
Menginap 2 malam pada bulan Juli 2023

8/10 Bagus

Maiken

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Godt centralt hotel
En nat ved gennemrejse til Bali. Centralt placeret, vi spadserede til national monument.45 min kørsel til lufthavn med weekend trafik Lille men god pool. Obs at hotellet ser alle over 5 som voksen, så hotels havde booket et værelse til os som vi ikke kunne være i. Men receptionen var flinke og vi fandt ud af det.
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

raney

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Mei 2023

2/10 Sangat Buruk

Badr

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
This was my second time to stay here. Last July the hotel was okay. Nowadays, the hotel got run down. After we've arrived to the hotel we've noticed the furniture become old and seemed unmaintained. The Aircon wasn't working well in the building. We've tried and changed 4 rooms and all were the same very hot, as if there were no Aircon working at all, which made me to take the decision to leave the hotel that night and move to a decent one. Sadly one of my worst experience ever!
Menginap 2 malam pada bulan April 2023
Tanggapan dari Sunardi Song pada tanggal 29 Apr 2023
Dear Badr,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Cikini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Cikini, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sunardi SongGeneral Manager

6/10 Cukup Baik

Monica

Disukai: Staf & layanan, fasilitas
Rooms and common areas need some needed updates. In particular the bathrooms. There was visible mold in the bathrooms, something a little bleach or mold remover, and caulking could easily fix. The third floor smells. Maybe because it is right above the kitchen. Staff are very attentive however. I received very good customer service. The breakfast is generous though the layout of the food is not very convenient and you have to visit several stations to get all your breakfast needs. The location is nice. Very safe to walk and close enough to restaurants and shopping.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Sunardi Song pada tanggal 18 Mar 2023
Dear Monica,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Cikini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Cikini, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sunardi Song General Manager

10/10 Sangat Bagus

Jeremiah

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Excellent location, clean and spacious room. Will choose to stay here if I come back to Jakarta again
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Sunardi Song pada tanggal 18 Mar 2023
Dear Jeremiah,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Sangat Bagus

Joel

Disukai: Staf & layanan, fasilitas
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Sunardi Song pada tanggal 18 Mar 2023
Dear Joel,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Sangat Bagus

Arthur

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Sunardi Song pada tanggal 18 Mar 2023
Dear Arthur,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Sangat Bagus

Vijayan

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
Good location and service
Excellent service and clean
Menginap 3 malam pada bulan Februari 2023
Tanggapan dari Sunardi Song pada tanggal 18 Mar 2023
Dear Vijayan,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Sangat Bagus

YEONGCHONG

Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Sunardi Song pada tanggal 18 Mar 2023
Dear Yeongchong,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Sangat Bagus

Ryota

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2023
Tanggapan dari Sunardi Song pada tanggal 18 Mar 2023
Dear Ryota,Thank you for the five stars given to our hotel. We are glad that you enjoyed your visit and we hope to see you again soon.Kind regards,Sunardi SongGeneral Manager

10/10 Sangat Bagus

Lih Kang

Menginap 1 malam pada bulan Januari 2023

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kenyamanan kamar
Menginap 7 malam pada bulan Desember 2022

10/10 Sangat Bagus

Naoshi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
新しいので、部屋がきれい。コストパフォーマンス良し。不満は部屋のTVでサッカーワールドカップが見れなかったのが残念だったくらい。

6/10 Cukup Baik

John

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Frustrating hotel. Staff excellent and friendly, but badly run. Guests are required to pay a deposit if they want to add room or restaurant services to their bill. Even if they have a key card. The breakfast buffet is chaotic. Not helped by the challenging restaurant layout, but more staff needed when the hotel is busy. The worst aspect was the piped music in the corridors that can be heard in the rooms, particularly in the middle of the night while trying to sleep. You can’t hear the music, just the annoying bass beats to encourage insomnia. The main point of a hotel is to sleep, this one doesn’t want you to!
Menginap 4 malam pada bulan Oktober 2022

8/10 Bagus

John

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Helpful staff. Internet is quite slow and clealry needs better bandwidth.
Menginap 2 malam pada bulan Oktober 2022

8/10 Bagus

Murad

Menginap 1 malam pada bulan Agustus 2022

8/10 Bagus

Murad

Menginap 1 malam pada bulan Agustus 2022