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Reviews of Soll Marina Hotel Serpong

3 out of 5
Soll Marina Hotel Serpong
Jalan Raya Serpong KM.7, Pakualam, Serpong Utara, South Tangerang, Tangerang Selatan

Reviews

5.2
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Hotel location is quite good, though needs to be well maintain
Stayed 2 nights in Jul 2019

4/10 Poor

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service was good, but there were cockroaches in room
Stayed 2 nights in Jul 2018

8/10 Good

Johneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Decent, clean but noisy
Soundproofing at the room was not so good, shower is not hot enough. Not asking much for the area though.
Stayed 1 night in Aug 2018

2/10 Terrible

johan, jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied, ac broken, staff have no solution
I got superior room since i need immedietely room at 13.00, however the air conditioning didnt work properly. I have complaint and staff recommed to ipgrade room rate into vip suite. I refused since the ac is managed centralized meaning it happens to other room eventhaught highest level or rate. In this case, the staff dont have willing to serve better with best solution. However, i got new room with same price and still hot inside the room because ac didnt work properly as well
Stayed 1 night in May 2018