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Ulasan untuk ITC Royal Bengal, a Luxury Collection Hotel, Kolkata

5 out of 5
ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
1 JBS Haldane Avenue, Kolkata, West Bengal

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 96 dari 153 ulasan" "
Penilaian 8 - Bagus. 24 dari 153 ulasan" "
Penilaian 6 - Cukup Baik. 11 dari 153 ulasan" "
Penilaian 4 - Buruk. 7 dari 153 ulasan" "
Penilaian 2 - Sangat Buruk. 15 dari 153 ulasan" "

9,2/10

Kebersihan

8,6/10

Staf & layanan

8,6/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Llewellyn

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Modern and clean.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 4 Mei 2024
Dear Ms. Llewellyn,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

SURYADIPTA, GREENSBORO

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I recently had the pleasure of staying at the ITC Royal Bengal from April 14 - 25, 2024. It was a very positive experience. Everyone at the hotel went out of their way to make me feel welcome. I stayed at the Tower room on the 57th floor. The room is spacious and very well maintained with all the facilities to make the stay as comfortable as possible. I used the dining services for breakfast and dinner at the Grand Market Pavilion, as well as the Darjeeling Lounge. There are a huge number of menu options available and both the quality and taste of food are great. The dining room staff are very attentive and friendly. From the moment of being greeted into dining until the end of the meal, every staff member went out of their way to make sure that I was eating well. While I can mention Neha, Islam, Tanmoy, and Tania among others (since I can remember their names), everyone was truly very caring to my needs. The gym is very well-equipped for different types of workouts like weights, cardio, or yoga and it was nice to interact with Soumen over there. Please keep up the good work. I look forward to returning in the future.
Menginap 11 malam pada bulan April 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 29 Apr 2024
Dear Mr. Suryadipta,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Neha, Islam, Tanmoy and Tania to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Bagus

CHANDRESH

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is really majestic and grand. Staff are all very friendly especially in the Pavilion gran market. Notable persons are Neil and his staff. The buffet is really incredible but almost everything was not suitable for vegans as two in our party are vegans so it was limited what we can eat. but they offered best what they can. Otherwise will visit here again. Rooms very spacious and the gym was excellent which I used every day.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 16 Apr 2024
Dear Mr. Chandresh,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and visit at Grand Market Pavilion with us. Your appreciation has been shared with Neil and the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Kalpana.

Menginap 3 malam pada bulan April 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 3 Mei 2024
Dear Ms. Kalpana,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Bagus

Aditya

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 10 Apr 2024
Dear Mr. Aditya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

GAURAV

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the hospitality
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 5 Apr 2024
Dear Mr. Gaurav,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the hospitality too. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Rahul

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was an amazing experience. Our room cleaning staff, Sunkayata, was exceptionally helpful and caring. The dining experience at the Darjeeling Lounge, and the breakfast restaurant was both amazing. Your crews are very nice and friendly.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 1 Mar 2024
Dear Mr. Rahul,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay and with us at Darjeeling Lounge. Your appreciation has been shared with Sunkayata to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Naina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fantastic stay
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 26 Feb 2024
Dear Ms. Naina,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Gurwinder

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 23 Feb 2024
Dear Mr. Gurwinder,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

debabrata

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent hotel to stay
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 19 Feb 2024
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with usWe deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Aditi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Exceptional experience!
Excellent service and spacious, modern apartment.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 19 Feb 2024
Dear Ms. Aditi,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with usWe deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

MANUJ

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Best Hotel in Kolkata
ITC Royal Bengal is improving its standards and getting better than all other hotels....here is my brief review. 1. ITC Royal 2. Oberoi Grand 3. JW Marriott 4. Westin
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 15 Feb 2024
Dear Mr. Manuj,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent visit with us.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Debabrata

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Esthetically decorated, with art works that is unique for Bengal..
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 20 Jan 2024
Dear Mr. Debabrata,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent visit with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Raja

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Pleasant stay
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 20 Jan 2024
Dear Mr. Raja,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Sudeep, lincoln

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I stayed here for a week in one of the 2 bedroom suites. The property is amazing, the restaurants are great and the service is unbelievable. I have 2 complaints though - (1) it took 3 days for the room to reach 22 C from starting 19 C. As a result it was quite cold during the start of my stay and 19-20 C is pretty uncomfortable. Also, on one evening there was a wedding party going and they started beating the drums at 2 am. I have nothing against wedding parties or the need to play music. However, the hotel should not allow these things to happen at 2 am. It ended about 4 am and my poor wife could not sleep that night. All in all, a great experience though and i would definitely stay at the ITC royal bengal on future trips.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 20 Jan 2024
Dear Mr. Sudeep,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Navneet

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 14 Jan 2024
Dear Mr. Navneet,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Sangat Buruk

Amarjot

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not like they used to be anymore
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 10 Jan 2024
Dear Mr. Amarjot,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Sangat Buruk

Tegbir Singh

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 10 Jan 2024
Dear Mr. Singh,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Nathan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 27 Des 2023
Dear Mr. Nathan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Bagus

BIMIT

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 12 Des 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Debdatta

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 7 Des 2023
Dear Mr. Debdatta,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Sujib

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 7 Des 2023
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Martin

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A stunning Hotel.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 28 Nov 2023
Dear Mr. Martin,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Sangat Buruk

Balasubramanya

Check in was very late. There were mosquito in the room. Had asked to keep bill ready the previous night as i had to leave early morning but nothing was kept ready.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 7 Des 2023
Dear Mr. Balasubramanya,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Geoffrey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Would stay here again
Menginap 8 malam pada bulan November 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 28 Nov 2023
Dear Mr. Geoffrey,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Sangat Buruk

Muskan

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 16 Des 2023
Dear Ms. Muskan,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Sangat Buruk

Anirvan

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Disappointed
Not as expected
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 24 Okt 2023
Dear Mr. Anirvan,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Sangat Buruk

satyaki

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan September 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 17 Okt 2023
Dear Mr. Satyaki,Namaste!We have noted your feedback and we regret the inconvenience caused. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Sujib

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good
Menginap 4 malam pada bulan September 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 2 Okt 2023
Dear Mr. Sujib,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

2/10 Sangat Buruk

Sanjay

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan September 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 2 Okt 2023
Dear Mr. Sanjay,Namaste!We have noted your feedback with great concern and we regret the inconvenience caused. Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Piotr

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
One of the best ever
One of the best hotels I have ever been to globally. And the food court is out of this planet!
Menginap 3 malam pada bulan September 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 19 Sep 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with the team to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Subhradyuti

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a wonderful experience during our twelve-night stay in ITC Royal Bengal. The staff was very courteous and really took care of our needs. In particular, we would like to call out Deepak and Rajdeep, a server in Grand Market Pavillion, who were extremely helpful to our elderly parents. The pool and the spa were very nice and one of the best we have experienced. We look forward to staying in ITC Royal Bengal again in the next visit to Kolkata.
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 21 Agu 2023
Dear Mr. Subhradyuti,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Deepak and Rajdeep to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Anita

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Superb Customer Service
Staff and service is outstanding! Lovely stay and superb customer service :)
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 16 Agu 2023
Dear Ms. Anita,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Mushfique

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property they took great care of my parents and did complimentary upgrade I would stay here again. Shout out to the overnight manager I guess shraddha
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 30 Jul 2023
Dear Mr. Mushfique,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Shraddha to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

6/10 Cukup Baik

RAJESH

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 18 Jul 2023
Dear Mr. Rajesh,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Bagus

Gaurav

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 17 Jul 2023
Dear Mr. Gaurav,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Gaurav Soneja - General Manager pada tanggal 13 Jul 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Annelotte

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 5 Jul 2023
Dear Ms. Annelotte,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

VENKATESHA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good property with excellent service
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Mr. Venkatesha,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us and enjoyed the services too.We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

SHANKAR KUMAR

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 17 Jul 2023
Dear Mr. Kumar,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

workwell

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fantastic place
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Saranya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Ms. Saranya,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

4/10 Buruk

Rakesh

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not a luxury hotel at all. Poor amenities. Broken vases in business lounge. Poorly maintained property. Nothing in the hotel is luxury… inefficiency & poor service. Must be downgraded to a 4 star hotel. Food in Dum Pukht was terrible & this restaurant has bad ambiance.
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Mr. Rakesh,Namaste!Thank you for taking out your time and sharing your feedback with us during your recent visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Bagus

Takeomi

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Nice Hotel
Room was very clean, and buffe restaurant was excellent.
Menginap 2 malam pada bulan April 2023
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

LASTA

Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Guest,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Bagus

Satyendra N

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very comfortable and food at Avartana restaurant was delicious.
Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Mr. Satyendra,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your visit with us at Avartana. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent stay!
Menginap 1 malam pada bulan November 2022
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Guest,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

Chandan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Outstanding!
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Mr. Chandan,Namaste!Thank you so much for your recommendation, which we deeply appreciate.Your patronage is deeply valued and we look forward to welcoming you back.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal

10/10 Sangat Bagus

prashant

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good property and well maintained. The staff is friendly and the hotel is super clean. The only thing the hotel should focus on is customer welcoming staff and marking for the check in lobby. There was nobody when we first came in and had to find the lobby. Welcome drink should be offered. The restaurants at the hotel is excellent with variety of options.
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Mr. Prashant,Namaste!Thank you for taking out your time and sharing your feedback with us during your visit with us.I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training.Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regardsGaurav SonejaGeneral Manager – ITC Royal Bengal

8/10 Bagus

Prabir

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Overall it was good but could have been excellent
Tanggapan dari Gaurav Soneja, General Manager – ITC Royal Bengal pada tanggal 3 Jul 2023
Dear Mr. Prabir,Namaste!Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your stay with us. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon.Warmest regards,Gaurav SonejaGeneral Manager – ITC Royal Bengal