Resepsionis

Ulasan untuk Cosmo Hotel Kuala Lumpur

4 out of 5
Cosmo Hotel Kuala Lumpur
13-15, Leboh Ampang, Kuala Lumpur

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 186 dari 543 ulasan" "
Penilaian 8 - Bagus. 227 dari 543 ulasan" "
Penilaian 6 - Cukup Baik. 68 dari 543 ulasan" "
Penilaian 4 - Buruk. 35 dari 543 ulasan" "
Penilaian 2 - Sangat Buruk. 27 dari 543 ulasan" "

8,2/10

Kebersihan

8,0/10

Staf & layanan

6,6/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Mariana

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Being just for 1 night i enjoyed my stay... Thank you
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

YASUHIKO

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Erna, MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 27 Mar 2024
Dear YASUHIKO,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your recent stay! We hope to see you again soon.

6/10 Cukup Baik

Lori

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
The room is damp and smells musty. Because of that, I don't think I would stay there again. But the security staff are very nice. Front desk staff are so so. Price is good. Location is great. It's very close to the Masjid Jamek station, Merdeka Square, Central Market and Chinatown.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Erna Severinus pada tanggal 3 Feb 2024
Dear Lori,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for sharing your feedback. We apologize for the inconvenience with the room's condition but are glad to hear positive remarks about our security team. We'll address the issues raised and hope to improve your experience if you choose to stay with us again. We appreciate your comments on our pricing and location and hope to welcome you back in the future.

10/10 Sangat Bagus

HAZIRA

Disukai: Kebersihan, staf & layanan, fasilitas
Ok
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Erna, MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 11 Jan 2024
Dear HAZIRA,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your feedback. We're glad to hear that your stay was satisfactory. We appreciate your stay with us and hope to welcome you back in the future. If there's anything we can assist you with, please don't hesitate to reach out.

2/10 Sangat Buruk

Yew Chong

Tidak Disukai: Kondisi & fasilitas properti
Such a big hotel,don't even have a carpark for its stay in customers. Can't even compare to a two star hotel.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 20 Des 2023
Dear Yew Chong,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for sharing your thoughts. We apologize for any inconvenience regarding the absence of a car park. We value your feedback. While we don't have an on-site parking facility, there are several parking spots conveniently located around the hotel. Please feel free to contact us for further assistance needed. We hope to have the opportunity to better serve you in the future.

4/10 Buruk

Cho Yau

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room service is poor and not clean.
Menginap 7 malam pada bulan November 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 7 Des 2023
Dear Cho Yau,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you may have experienced during your stay. We truly value your feedback as it helps us identify areas for improvement.I want to assure you that we take your comments seriously, and we have already shared them with our room service teams to address the issues you mentioned. We are committed to providing a clean and comfortable environment for our guests, and we will take immediate steps to rectify the shortcomings you have highlighted.Please allow us to investigate further to make things right. Your satisfaction is our top priority, and we are dedicated to ensuring that your future stays with us exceed your expectations.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your understanding. We hope to have the opportunity to welcome you back and demonstrate the high standards of service that we strive to achieve.

6/10 Cukup Baik

Mayukh

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
The pros: Location is great Cons: The rest 1. Fridge was not working 2. No smarttv only two channels worked 3. Unhelpful staff.
Menginap 6 malam pada bulan November 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 7 Des 2023
Dear Mayukh,Greetings from Cosmo Hotel Kuala Lumpur.We appreciate your comments as they help us identify areas for improvement and enhance the overall guest experience.We are pleased to hear that you found our location favorable; however, we appology for the inconveniences you faced during your stay. Your concerns regarding the non-functioning fridge, limited TV channels, and perceived unhelpful of our staff are taken seriously, and we sincerely apologize for any frustration this may have caused.Please rest assured that we are actively addressing these issues. Our maintenance team will promptly inspect and repair the fridge in the room you stayed in. Additionally, we are looking into the TV channel concerns and exploring options to enhance our in-room entertainment offerings. We genuinely value your input and hope to have the opportunity to welcome you back in the future. We are committed to making your next stay a more positive and enjoyable experience. If there's anything specific you would like to discuss further or if you have additional feedback, please feel free to reach out to us directly.Thank you for choosing us, and we look forward to the possibility of serving you better in the future.

10/10 Sangat Bagus

Monika

Disukai: Kebersihan, staf & layanan
The lobby promised much more than the room delivered but for a one-night stay, it was fine. The mattress was old/bad and the AC was barelly cooling, otherwise the room was functionally equipped, incl. fridge and iron & ironing board. Very good breakfast. good value for the money but for a feeling of an upscale stay, go elsewhere. Good location, walkable to Central Market, TL tower, Chinatown.
Menginap 1 malam pada bulan November 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 24 Nov 2023
Dear Monika,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. We will address the issue with the relevant department.Rest assured that we will make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.Thank you for bringing this to our attention.

6/10 Cukup Baik

Tonnii

Traveler bisnis
Tidak Disukai: Kebersihan
Need further upgrade
The location is good. I booked the room without external window, the room was dark and damp, the pillows are horribly flat, dirty air-conditioning. The door lock failed to detect needed frequent reset. I have a change of room to the executive suite, the situation in the room is better and cleaner. However there is still problem with opening the door .. overall stay was not great.
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 30 Okt 2023
Dear Tonnii,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We value all guest feedback, both positive and negative, as it helps us identify areas for improvement and enhance our services.We hope that you will give us another opportunity to serve you in the near future.

8/10 Bagus

Che Khang

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
One and the most disadvantage is no free parking provided.
Menginap 1 malam pada bulan September 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 2 Okt 2023
Dear Che Khang,Greetings from Cosmo Hotel Kuala Lumpur.We appreciate your choosing our hotel for your stay. We want to inform you that while we don't offer on-site parking, there are several convenient parking options available nearby.We appreciate your support and hope to have the opportunity to welcome you back again soon.

4/10 Buruk

Wee Kean

Tidak Disukai: Kondisi & fasilitas properti
Air conditioning not working; it was so bad that the hallway was cooler than the room. To their credit, an engineer came to my assistance fairly quickly after I made a complain, but the room was still significantly warmer than many other places I’ve stayed in Malaysia/overseas. There were ants and sandflies in the room. Enough said. Property advertised as parking included - yeah right, it’s a third party parking and there’s no discount/subsidised rate, I had to pay the parking fee in full, thanks for that :) Water pressure in the bathroom was weak. I should’ve just paid a bit more at Sheraton
Menginap 1 malam pada bulan September 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 2 Okt 2023
Dear Wee Kean,Greetings from Cosmo Hotel Kuala Lumpur!We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. Could you please provide us with more information about the service that was not rendered so that we can address the issue with the relevant team members?Rest assured that we will do everything in our power to make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.Thank you for bringing this to our attention.

8/10 Bagus

Khaled

Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 29 Sep 2023
Dear Khaled,Greetings from Cosmo Hotel Kuala Lumpur!Thank you for your recent stay and your positive comments. We are very pleased to hear that you had a wonderful stay with us.We hope to see you again soon.

4/10 Buruk

Ian

Tidak Disukai: Kondisi & fasilitas properti
Menginap 7 malam pada bulan September 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 23 Sep 2023
Dear Ian,We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. Could you please provide us with more information about the service that was not rendered so that we can address the issue?We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.

8/10 Bagus

Claudia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked 1) the position near Masjid Jamek KL Rapid RedOne Line and just 2 stops to KL Sentral 2) good value for Money I didn't like breakfast cause was poor and the elevators got stuck twice
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 15 Sep 2023
Dear Claudia,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write a review of your recent stay at our hotel. It was truly a pleasure to have you as our guest.We are delighted to know that you found our hotel to be comfortable and that our staff provided excellent service throughout your stay. Our rotational breakfast allows us to showcase a variety of flavors and dishes, ensuring that your breakfast experience is always fresh and exciting. We have curated a selection of breakfast options that change daily, offering a mix of both local and international cuisine.We deeply apologize for any inconvenience in regards of the elevator matter. Please rest assured that we take issues like this very seriously, and we are investigate this further.We hope that you will stay with us again soon, and we look forward to welcoming you back to our hotel.

10/10 Sangat Bagus

Mariam Binte Abdul Karim

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good customer service and clean hotel
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 15 Sep 2023
Dear Mariam Binte Abdul Karim,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a wonderful review of your recent stay at our hotel. It was truly a pleasure to have you as our guest, and we are thrilled to hear that you had such a positive experience with us.We are delighted to know that you found our hotel to be comfortable and that our staff provided excellent service throughout your stay. Our team works hard to ensure that every guest feels welcome and taken care of, and your feedback has made their day.We will motivate us to continue providing the highest level of service to all of our guests. We hope that you will stay with us again soon, and we look forward to welcoming you back to our hotel.Thank you once again for your kind words and for choosing to stay with us.

8/10 Bagus

hsiuchih

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
清潔真的要加強我都看到蟑螂兩次
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 15 Sep 2023
Dear hsiuchih,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate and appropriate action to address any issues. Our goal is to provide all of our guests with the best possible experience, and we are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter. Thank you again for your feedback

4/10 Buruk

Hiromi

Tidak Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 15 Sep 2023
Dear Hiromi,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for taking the time to share your feedback regarding your recent experience at our hotel. We value all guest feedback, both positive and negative, as it helps us identify areas for improvement and enhance our services.We apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We would appreciate the opportunity to further understand the specifics of your experience. If you could kindly provide us with more details about the issues you encountered, we will thoroughly investigate the matter and take appropriate measures to address them.At our hotel, we strive to provide exceptional experiences for all our guests

4/10 Buruk

Khalid

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Decevant
Les chambres n ont pas de fenetre et cela n est pas indique quand vous reservez L hotel a debite ma carte une deuxieme fois apres avoir quitte l hotel sans m avertir. Je dois me battre pour comprendre et me faire rembourser car le paiement n a pas ete effectue via Hotels.com
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 15 Sep 2023
Dear Khalid,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate and appropriate action to address any issues. We are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter, and we will keep you updated on our progress. Thank you again for your feedback

10/10 Sangat Bagus

Chia Hui

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
經濟實惠的飯店
住宿交通方便,但是附近沒什麼商家與餐廳
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Marcom Cosmo Hotel KL pada tanggal 21 Jul 2023
Dear Chia Hui,Greetings from Cosmo Hotel Kuala Lumpur.Your feedback means the world to us, and we are truly grateful for your support.We are overjoyed to hear that your experience with us was exceptional and that we exceeded your expectations. It is our utmost goal to provide our guests with a memorable and enjoyable stay.Your positive comments about our service, and overall experience have brought smiles to the faces of our entire team. It is their dedication and passion that allows us to consistently deliver a high standard of hospitality.Thank you once again for choosing our hotel and for sharing your positive experience. We genuinely appreciate it.

10/10 Sangat Bagus

Anchana

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
ที่พักค่อนข้างใกล้แหล่งท่องเที่ยว สะดวกมาก พนักงานบริการดี ตอบแชทผ่าน Whatsapp ไวมาก ด้วยราคาและบริการถือว่าคุ้มค่าสำหรับการจ่าย
Tanggapan dari MARCOM Cosmo Hotel KL pada tanggal 21 Jul 2023
Dear Anchana,Greetings from Cosmo Hotel Kuala Lumpur.We would like to express our heartfelt appreciation for your incredibly kind and positive review of our hotel which is exceeded your expectations. We strive to provide our guests with a memorable and enjoyable stay, and your review reassures us that we are on the right track.Your positive comments about our service, and overall experience have brought smiles to the faces of our entire team. It is their dedication and passion that allows us to consistently deliver a high standard of service.Thank you once again for choosing our hotel and for sharing your positive experience.

8/10 Bagus

Yi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
交通方便,位於占美大教堂捷運站附近,飯店附近有麥當勞/肯德基/BOOST
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 5 Jul 2023
Dear Yi,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a positive review about your recent stay at our hotel. We are delighted to hear that you had such a memorable experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a motivation to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Convenient,staffs are helpful .
Very nice hotel .I will book again when I visit KL !
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 20 Jun 2023
Dear Anonymous,Greetings from Cosmo Hotel Kuala Lumpur.We are incredibly grateful for your kind words and feedback during your recent visit.It brings us great joy to know that you had a wonderful experience. We strive to provide exceptional service and a comfortable environment for all our guests, and it is truly rewarding to hear that we succeeded in meeting your expectations.We will continue to work hard to maintain the highest standards and ensure that every guest has a memorable and enjoyable stay.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back on your next visit.

2/10 Sangat Buruk

Wai Bin

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Cannot refund even book and cancel earlier Even ask for change date also no reply Will not book through Expedia
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 20 Jun 2023
Dear Wai Bin,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for recent stay with us.We apologize for any inconvenience caused during your visit, that you are unable to change or amend your booking directly to us since this a third party provider booking policy.We strive to provide exceptional service and a comfortable environment for all our guests.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcoming you back on your next visit.

8/10 Bagus

Dr. Greg

Menginap 2 malam pada bulan Mei 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 6 Jun 2023
Dear Dr. Greg,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel is up to your expectation. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind ratings are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

8/10 Bagus

Kazushi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
OK
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 6 Jun 2023
Dear Kazushi,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel is up to your expectation. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind ratings are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 Sangat Bagus

Alejandro

Menginap 3 malam pada bulan Mei 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 20 Jun 2023
Dear Alejandro,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for sharing your positive review about your recent stay at our hotel. We are incredibly grateful for your kind feedback.It brings us great joy to know that you had a wonderful experience during your stay with us. We strive to provide exceptional service and a comfortable environment for all our guests, and it is truly rewarding to hear that we succeeded in meeting your expectations.Your positive review serves as a great encouragement to our entire team. We will continue to work hard to maintain the highest standards and ensure that every guest has a memorable and enjoyable stay.Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcome you back!

8/10 Bagus

Masashi

Disukai: Staf & layanan, kondisi & fasilitas properti
駅近くのホテルで立地は抜群に良かった。周辺に飲食店もあり不自由無いので価格重視の人にオススメ。
Menginap 1 malam pada bulan April 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 2 Jun 2023
Dear Masashi,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a positive review about your recent stay at our hotel. We are delighted to hear that you had such a memorable experience.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon.

10/10 Sangat Bagus

Alejandro

Menginap 2 malam pada bulan Mei 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 20 Jun 2023
Dear Alejandro,Thank you so much for taking the time to share your positive review about your recent stay at our hotel. We are incredibly grateful for your kind feedback.We strive to provide exceptional service and a comfortable environment for all our guests, and it is truly rewarding to hear that we succeeded in meeting your expectations.Your positive review serves as a great encouragement to our entire team. Once again, thank you for choosing our hotel and for sharing your positive experience. We look forward to welcome you back soon!

4/10 Buruk

Ky

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
no daily room clean even I mention them , no toilet paper I have to buy myself at TT-mart near hotel to use
Menginap 5 malam pada bulan Mei 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 2 Jun 2023
Dear Ky,Greetings from Cosmo Hotel Kuala Lumpur.We are sorry to hear that you did not receive the service that you expected during your stay at our hotel. Please accept our sincere apologies for any inconvenience this may have caused.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter with our team.Rest assured that we will do everything in our power to make things right and ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur. pada tanggal 24 Mei 2023
Dear valued guest,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for your recent stay with us. It was a pleasure to have you as our guest. Our team works hard to ensure that our guests have a memorable and enjoyable stay.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience.

2/10 Sangat Buruk

tsuyoshi

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
アメニティ並びに店員の対応が良くなかった、
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur. pada tanggal 24 Mei 2023
Dear tsuyoshi,Greetings from Cosmo Hotel Kuala Lumpur.We take our commitment to providing exceptional service very seriously and we would like to investigate this matter further. Could you please provide us with more information about the service that was not rendered so that we can address the issue with the relevant department?Rest assured that we will ensure that you have a more enjoyable stay in the future. We hope that you will give us another opportunity to serve you in the near future and restore your faith in our hotel.

8/10 Bagus

JABBIE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari MARCOM Cosmo Hotel Kuala Lumpur pada tanggal 19 Mei 2023
Dear JABBIE,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write a review about your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

4/10 Buruk

MIHO

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
お勧めしない
色んな方が書いていますが、エアコンの水漏れがひどく、カーペットが濡れている。 客室フロアの匂いがひどい。 部屋の質にしては金額が高すぎる。 お勧めしない
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari The Management pada tanggal 8 Mei 2023
Dear MIHO,Greetings from Cosmo Hotel Kuala Lumpur.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate this matter thoroughly and take appropriate action to address any issues. Our goal is to provide all of our guests with the best possible experience, and we are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter with the Head of Department.Thank you again for your feedback and we look forward to welcoming you back.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan
Bullying personal
Personal was extremely nonchalant and mean, one guy in particular, a real bully who thinks he is better than everyone else. Room was fine though but you can definitely get petter at that price.
Menginap 4 malam pada bulan Maret 2023
Tanggapan dari MARCOM Team pada tanggal 3 Mei 2023
Dear guest,Greetings from Cosmo Hotel Kuala Lumpur and thank you for recent stay with us.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We assure you that we will investigate this matter thoroughly and take appropriate action to address any issues. Our goal is to provide all of our guests with the best possible experience, and we are committed to ensuring that your stay is comfortable and enjoyable.We appreciate your patience as we investigate this matter. If you have any further concerns or questions, please do not hesitate to contact us at any time.Thank you again for your feedback

10/10 Sangat Bagus

Flavia

Menginap 2 malam pada bulan April 2023
Tanggapan dari Executive Office pada tanggal 3 Mei 2023
Dear Flavia,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to write such a review about your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

8/10 Bagus

jie

Menginap 3 malam pada bulan April 2023
Tanggapan dari Executive Office pada tanggal 3 Mei 2023
Dear jie,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 Sangat Bagus

khan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Maret 2023
Tanggapan dari Executive Office pada tanggal 3 Mei 2023
Dear khan,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to rate us during your recent stay at our hotel. We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

10/10 Sangat Bagus

WAI MING

Menginap 5 malam pada bulan Maret 2023
Tanggapan dari Executive Office pada tanggal 3 Mei 2023
Dear WAI MING,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel are up to your expectation. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

8/10 Bagus

Siu Wah Terry

Disukai: Kebersihan, kondisi & fasilitas properti
Not enough staffs
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari reservation team pada tanggal 29 Mar 2023
Dear Mr Siu Wah Terry, Thank you for your feedback and we apologize for the inconvenience that you experienced during your stay.We do hope you give us another chance as we will definitely improve our services. We look forward to serving you again in near future.

8/10 Bagus

Ameer Sadique

Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Executive Office pada tanggal 3 Mei 2023
Dear Ameer Sadique,Greetings from Cosmo Hotel Kuala Lumpur.We are delighted to hear that you had such a positive experience and that you enjoyed your time with us.It was a pleasure to have you as our guest, and we are thrilled that you found our hotel to be comfortable and accommodating. Our team works hard to ensure that our guests have a memorable and enjoyable stay, and your kind words are a testament to their efforts.We appreciate your support and hope to have the opportunity to welcome you back again soon. Thank you for choosing our hotel for your stay and for sharing your experience with others.

4/10 Buruk

?

Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Executive Office pada tanggal 3 Mei 2023
Dear ?,Greetings from Cosmo Hotel Kuala Lumpur.Thank you so much for taking the time to review your recent stay at our hotel.Thank you for bringing your concerns to our attention. We take all guest feedback seriously and we apologize for any inconvenience that you have experienced during your stay.We hope that you will stay with us again soon, and we look forward to welcoming you back to our hotel.

10/10 Sangat Bagus

Najmeddine

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Impeccable
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari reservation team pada tanggal 29 Mar 2023
Dear Ms/MrNajmeddine, Thank you for choosing Cosmo Hotel Kuala Lumpur! We are delighted to learn that you have enjoyed our hotel.We hope that you will accord us another opportunity to welcome you back in the near future.

6/10 Cukup Baik

Yuko

Bepergian dalam rombongan
部屋で一部濡れているところがあったり、バスマットがなかったりで最初は不便を感じた。バスマットは、お願いしたらもってきてくれたし、二日目は掃除が行き届いており快適だった。 駅が近くて観光しやすかった。 ドアのところのネパール人が親切でフレンドリーでよかった。
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari reservation team pada tanggal 29 Mar 2023
Dear Ms/Mr Yuko, Thank you for choosing Cosmo Hotel Kuala Lumpur! We are delighted to learn that you have enjoyed our hotel.We hope that you will accord us another opportunity to welcome you back in the near future.

10/10 Sangat Bagus

Abel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was very clean and everything work here very happy with this place
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari reservation team pada tanggal 29 Mar 2023
Dear Ms/Mr Abel, Thank you for choosing Cosmo Hotel Kuala Lumpur! We are delighted to learn that you have enjoyed our hotel.We hope that you will accord us another opportunity to welcome you back in the near future.

10/10 Sangat Bagus

Yunkeen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good place
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari reservation team pada tanggal 29 Mar 2023
Dear Ms/Mr Yunkeen, Thank you for choosing Cosmo Hotel Kuala Lumpur! We are delighted to learn that you have enjoyed our hotel.We hope that you will accord us another opportunity to welcome you back in the near future.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Bad room condition and bad breakfast
No shower gel, showering was almost impossible as water was just mere trickle. Breakfast selection was bad and as we arrived into breakfast area at 8am, there was almost nothing left to eat at buffet breakfast area except for coffee and pastry
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari syira pada tanggal 29 Mar 2023
Dear Mr Anonymous, Thank you for your feedback and we apologize for the inconvenience that you experienced during your stay. Please note that your concerns have been addressed & will improve our product and services. We do hope you give us another chance as we will definitely improve our services.

8/10 Bagus

Alexander

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023

2/10 Sangat Buruk

HIKARU

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
シャワーが冷たい トイレとシャワー室の仕切りがない
Menginap 5 malam pada bulan Februari 2023
Tanggapan dari reservation team pada tanggal 29 Mar 2023
Dear Mr Hikaru, Thank you for your feedback and we apologize for the inconvenience that you experienced during your stay. Please note that your concerns have been addressed & will improve our product and services. We do hope you give us another chance as we will definitely improve our services.

8/10 Bagus

Swee Ser

Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Collin

Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Hotel Management pada tanggal 21 Sep 2023
Dear Collin, Thank you for choosing Cosmo Hotel Kuala Lumpur! We are delighted to learn that you have enjoyed our hotel.We hope that you will accord us another opportunity to welcome you back in the near future.