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Reviews of Resort Suites at Bandar Sunway

3 out of 5
Resort Suites at Bandar Sunway
B1,Resort Suites Hotel@PyramidTower East, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 166 reviews" "
Rating 8 - Good. 63 out of 166 reviews" "
Rating 6 - Okay. 50 out of 166 reviews" "
Rating 4 - Poor. 18 out of 166 reviews" "
Rating 2 - Terrible. 11 out of 166 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
If you don't mind
Beds OK, furniture run down especially kitchen cabinets. Air- conditional leak water in the middle of the night. Location perfect
Stayed 4 nights in Dec 2023
Response from Steephan on 19 Dec 2023
Dear Valued Guest.Thanks for your feedback,We will consider your feedback and will improve our service.Looking forward to your stay with us again.

6/10 Okay

Samuel

Travelled with family
Liked: Staff & service
Everything you need literally can be found within minutes of walk. I mean everything! Ranging from necessities to luxury goods or electronics and sporting stufs. A cinema within Sunway, a theme park, a huge-ass pool with the worlds largest Wave Pool. I mean, can't really as for more apart from the very old furniture that felt like it was falling apart...
Stayed 3 nights in Aug 2023

4/10 Poor

Adam

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is by far the worst hotel I have ever stayed. The photos posted are nothing like the actual condition of the room we stayed in. The room needs a serious update. Curtains have holes, bedsheets and pillows are full of stains, towels smell foul, and the furniture are worn out. Did I mention check in and out is down at the basement level where the emergency exit and parking garage entrance is? The only positive things I can think of is the location of the hotel and the friendliness of the hotel reception staff. Please stay away from this hotel!
Stayed 2 nights in Aug 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023

4/10 Poor

Sandy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse Hotel
This is the worse hotel I had ever stay. Will not come back again. Smelly and uncomfortable stay. Fridge is not cool and the parking lot have not operate , can’t get out and I get hurt no one help. Ridiculous!
Stayed 1 night in Mar 2023

4/10 Poor

Eugene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and last
Hotel room was old, pillows were old and flat, mattress hard. Air con compressor was noisy. Worst of all, reception only operates from 8am to 10pm. I check out at 7:30am and couldn’t get my deposit back!!
Stayed 5 nights in Dec 2022

6/10 Okay

Verified traveller

Travelled with group
In need of upgrading!
The check in counter was pathetic. We walked through a posh lobby only to be ushered to the basement. What a drastic change. Looked more like a goods receiving counter more than a check in counter. Rooms were clearly old and definitely lacked maintenance. The shower curtains smelt bad but we could not get them changed as there wasn’t any housekeepers then. Only consolation was the large room! Definitely in need of an upgrade urgently!!
Stayed 1 night in Dec 2022

6/10 Okay

S

Travelled with family and small children
Liked: Cleanliness, amenities
Resort suites is co located in the same building as Sunway Pyramid Hotel and shares the same parking facilities. So it is very convenient for shopping, dining and visiting the Sunway Lagoon theme park. Just wear your swim gear from your room to go. Parking is not complimentary for Resort Suites guest nor is there any per entry system i.e. you pay general public rates and you can go in and out as necessary. Rates is about RM20 per day from midnight to midnight but I couldn’t make sense of the exact rates. The room has 1 bathroom, a kitchenette with some basic cutlery and crockery , 2 beds and balcony. Towels and basic toiletries are provided and there is a minimal housekeeping service everyday (change towels and empty bins). The check in process was abit wonky, with Resort Suites not having my booking despite me receiving an email from them asking if I needed airport transfer services. While the counter staffer was friendly and tried his best, his supervisor told him to tell me Expedia messed up my booking and I should check with “Raintree”, apparently another smaller operation also operating out of the same set of serviced apartments. I had to contact Expedia and Craig from Expedia was very helpful in clearing up my situation. Kudos to Craig and the unknown male counter staff from Resort Suites for smoothing out everything but points deducted for the Resort Suites backend for first losing my booking and then trying to duck by pushing me to another operator.
Stayed 4 nights in Nov 2022

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 5 nights in Nov 2022

6/10 Okay

Sharon

Travelled with family and small children
Liked: Cleanliness
Old chairs & can break anytime. Iron board need needed to be change. Frontdesk/receiption area surprisingly on Lower Ground & spooky.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Phei Zhuin

Stayed 1 night in Sep 2022

4/10 Poor

Gin Chuan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worthy of the amount paid
Small lobby is at basement carpark, unbelievable. Room is big but old. No free parking as a hotel guest. Not worthy of the amount paid. Never to stay again in this resort.
Stayed 2 nights in Jun 2022

2/10 Terrible

Weng Keng

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Sajeep

Disliked: Amenities, property conditions & facilities
Balcony door not working, we kept closed always. Condition of the property not so good.
Stayed 3 nights in Jun 2022

8/10 Good

JOSEPH

Stayed 4 nights in May 2022

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfort stay.
Nice and clean room with kitchenette, queen sized bed. Pretty good view looking at lagoon and water sport activities from the room. Aircon look new and is quiet during the stayed. Good location within Sunway Pyramid shopping mall.
Stayed 2 nights in Apr 2022

4/10 Poor

ha, vietnam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception counter check in is at basement. No lift. Have to go by staircase. Cleaning service time is after 3pm. Even I had to call to get the cleaning service at 9.30pm. No facilities. Quality of all equipment are poor condition. General It is poor.
Stayed 3 nights in Feb 2020

4/10 Poor

LynnY, Singapore

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came during CNY. We took family room. In Expedia indicated free extra bed for children aged below 2 years and below. We have requested for extra bed for our kids age 1 & 2 yrs old.And was told there that they will charge us $100 per night. After I argue of what has been mislead us that indicated as FOC, now they change the condition. But they still charge us $400 in total for the extra bed. I could hv book another room but it’s too late coz fully book most places and I had paid for my 1st room. And the kids were dead tired cos of Long journey to KL. And then there is No room service as well. Dissapointed cos it’s expensive for a hotel that is like a service budget apartment.
Stayed 2 nights in Jan 2020
Response from Jayden on 21 Feb 2020
Dear LynnY, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Our policy for kids below 12 years old, is staying free with existing bed. There is for sure charges applied for extra roll-away bed in every hotel.We are saddened to hear your comments about our hospitality and service. However, thanks you for sharing your feedback from your stay. Warm Regards

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Chu on 29 Jan 2020
Dear Anonymous, Thank you for taking your time to review us. We are glad and happy to know that you had a wonderful stay with us. We hope to welcome you again soon. Regards, Resort Suites at Bandar Sunway

6/10 Okay

Miss Ling Yen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The check in counter was at basement car park, a very tiny and humble one. But the room was big and clean. Many restaurants and eatery around so no worries on getting food anytime.
Stayed 2 nights in Sep 2019
Response from Chu on 27 Dec 2019
Dear Ling, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Good

Wai Leng

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location
Apartment provided the basic necessities so it was good enough for us. Loved the location; lots of shopping choices and eateries nearby.
Stayed 4 nights in Dec 2019
Response from Chu on 27 Dec 2019
Dear Wai, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

8/10 Good

Ange, Auckland

Travelled with family and small children
Nothing unique about the hotel itself but the location is tops! Its connected to the mall and only 5 mins walk to Sunway Lagoon. Hotel reception is situated right below the grand Sunway Hotel, separated by a flock of stairs, so huge difference in class. Its basically a hall, a counter with two staff. Didn't bother us though the setting is quite strange. You have to pay a refundable bond of RM150 when checking in. Plus RM10 a day non refundable for non citizens. Room is clean overall and equipped. Self service laundry is at level 12. Customer service responded queries pretty quickly. Best location to stay and value for money, if your focus is shopping and theme park. No frills hotel but good enough for just to crash after a long day. Only complain was the sofa bed was filthy so we all ended up sleeping in one bed. Other than that, it was a pleasant stay and would return.
Stayed 2 nights in Dec 2019
Response from Chu on 27 Dec 2019
Dear Teoh, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

6/10 Okay

Verified traveller

Travelled with family and small children
Towels need to be replaced. Shower stall door side gap needs to be sealed. Overall cleanliness can be better.
Stayed 2 nights in Nov 2019
Response from chu on 27 Dec 2019
Dear Anonymous, Thank you for taking the time to give us your feedback. We regret to hear that your stay did not live up to your expectations.As for the shower stall door and towel issue,We have conducted the room inspection and proceeded with the necessary works in fixing the problems that you've experienced. Once again, we are sorry to hear about your experience. Warm Regards, Resort Suites Hotel @ Bandar Sunway

8/10 Good

lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from chu on 27 Dec 2019
Dear Lim, We are happy to know that you had a wonderful stay with us and satisfy with your room. Love to have you again at our hotel. Regards, Resort Suites Hotel @ Bandar Sunway

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. Easy access to Sunway Pyramid and Lagoon for shopping and leisure.
Stayed 2 nights in Nov 2019
Response from Resort Suites Hotel on 27 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip
We had a good time with family during this trip. Happy with the facilities and cleanliness provided by Resort Suites. Thank you very much.
Stayed 2 nights in Nov 2019
Response from Resort Suites Hotel on 20 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 Okay

Nhu, Ho chi minh city

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property is situated inside a mall, a perfect location in sunway.
Stayed 2 nights in Nov 2019
Response from Resort Suites Hotel on 20 Nov 2019
Dear Nhu, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is great and the location is good, right next to Sunway Pyramid Mall. Reception is located at the car park floor, need to walk thru the carpark entrance or the staircase from Sunway Pyramid Hotel Ground floor. Room is good, got a kitchen for basic cooking. Overall a happy stay.
Stayed 1 night in Oct 2019
Response from Resort Suites Hotel on 4 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High level with good view. But the problem is climbing up and down stairs, not suitable for aged and young children. Much better if the lift stops at the main lobby.
Stayed 2 nights in Oct 2019
Response from Resort Suites Hotel on 4 Nov 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is very good
Stayed 1 night in Oct 2019
Response from Resort Suites Hotel on 9 Oct 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Good

Tiny, Kedah

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I like the room and it is attached to the shopping mall.
Stayed 1 night in Sep 2019
Response from Resort Suites Hotel on 25 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

8/10 Good

SL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Near to shopping mall
Stayed 1 night in Aug 2019
Response from Resort Suites on 4 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

10/10 Excellent

Nicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for price. Loved the place! Amazing views, comes with bath tub, kitchen area and everything
Stayed 1 night in Aug 2019
Response from Resort Suites on 4 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

6/10 Okay

Verified traveller

Travelled with partner
Parking on that Saturday was extremely difficult. Also there was an unexpected parking charge of RM10.00 per exit.
Stayed 1 night in Jul 2019
Response from Resort Suites Hotel on 12 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites Hotel

6/10 Okay

CHRISTINA

The check-in counter is in the basement and there's no clear signage.
Stayed 1 night in Jul 2019
Response from Resort Suites on 4 Sep 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again. We hope you will visit us again soon. Warm regards, Resort Suites

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
The interior of room and reception like 3 stars
The location is good. But the room is a bit rundown. Reception is at B1 car park, no class at all. And the price charged like 4 stars, for a 3 stars hotel. Like bulb blinking, and is a converted apartment to hotel.
Stayed 1 night in Jul 2019
Response from Resort Suites on 4 Sep 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again. We hope you will visit us again soon. Warm regards, Resort Suites

10/10 Excellent

ANAGHA ASHISH BHAGAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
superb
Stayed 4 nights in Jul 2019
Response from Resort Suites on 4 Sep 2019
Dear Sir/Mdm, Thank you for your review and we hope to welcome you again soon. Warm regards, Resort Suites

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Resort Suites on 4 Sep 2019
Dear Sir/Mdm, Thank you for your review and do free to email us for more information. We hope to welcome you again soon. Warm regards, Resort Suites

2/10 Terrible

Oh

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Aircon was noisy, refrigerator was malfunctioning. Towels were old. Mattress is old and does not have the back support anymore. Room was noisy with furniture dragging noise in the late night. Driver don't know the hotel & have to go to another hotel to GRAB.
Stayed 5 nights in Jul 2019
Response from Resort Suites on 4 Sep 2019
Dear Sir/Mdm, We would like to apologize for your bad experience with your staying. We are normally known for our exceptional attention to detail, and we regret that we missed the mark. Your reviews have been discussed at length with the responsible team leader to prevent this from happening again. We hope you will visit us again soon. Warm regards, Resort Suites

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Very spacious room. I enjoyed my stay @ this hotel.
Stayed 2 nights in Jun 2019

6/10 Okay

Prashant

Liked: Cleanliness, property conditions & facilities
No breakfast, good for family trips
Not proper for business travelers
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Pleasant stay
Resort Suites is situated above Pyramid Hotel. The check-in counter is near basement car park. The room is spacious and clean. Good for families.
Stayed 1 night in Jun 2019

8/10 Good

Prashant

Liked: Cleanliness, property conditions & facilities
Good for family vacation not so good for business
It’s not recommended for business travelers
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Tv not functioning well
Stayed 2 nights in Jun 2019

8/10 Good

Lim Zhin Er

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but Internet not Good.
This resort is same building as Sunway Pyramid. The check in lobby at Basement 1 or LG. The in room WiFi not good, but good for family.
Stayed 2 nights in Jun 2019

8/10 Good

May, Kuching

Travelled with family
Liked: Cleanliness
Nice apartment setting suitable for families. Simple kitchen with microwave, fridge, electric stove. Nice night view from our balcony overlooking the theme park. Overall, a very pleasant stay and will definitely recommended to family and friends.
Stayed 3 nights in Jun 2019
Response from rs on 11 Jun 2019
Dear May, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. We look forward to your next stay with us and until then, take care! Regards, Resort Suites Hotel

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from rs on 11 Jun 2019
Hi there, Thank you for your review. We look forward to welcome you back to our hotel in the near future. Regards, Resort Suites Hotel

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019
Response from rs on 10 Jul 2019
Hi there, Thank you for your review. Regards, Resort Suites Hotel