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Reviews of Sheraton Petaling Jaya Hotel

5 out of 5
Sheraton Petaling Jaya Hotel
Jalan Utara C, Petaling Jaya, Selangor

Reviews

8.8

Excellent

Rating 10 - Excellent. 153 out of 277 reviews" "
Rating 8 - Good. 89 out of 277 reviews" "
Rating 6 - Okay. 20 out of 277 reviews" "
Rating 4 - Poor. 9 out of 277 reviews" "
Rating 2 - Terrible. 6 out of 277 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were lovely! The rooftop bar and pool are fabulous, with great views. It is right next to a main freeway, which is convenient for transportation but not so great for air quality.
Stayed 3 nights in Apr 2024
Response from Sheraton Petaling Jaya Hotel on 16 May 2024
Dear Thomas,Warmest greetings and thank you for taking the time to provide us your feedback. We are pleased to hear that you enjoyed your stay and dining experience at Sala Bar, and overall you enjoyed the interactions with our associates. Looking forward to welcoming you back soon.

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton PJ was excellent - as always. Spacious, spotless and comfortable rooms. Quality amenities were provided. Parking the rental car was a breeze. Check-in staff were professional and efficient. Gym facilities were great and were accompanied by a lovely view. Breakfast staff were friendly and attentive - thanks especially to Jo for making us feel so welcome! The hotel is in a good location if you're travelling by car around PJ and KL - really easy access to the Federal Highway. Thanks Sheraton for another enjoyable stay!
Stayed 3 nights in Apr 2024
Response from Sheraton Petaling Jaya Hotel on 16 May 2024
Dear Kimberley,Warmest greetings and thank you for taking the time to share your candid feedback. We are thrilled that you had a pleasant and enjoyable stay experience with us. We look forward to welcoming you back when your travels bring you back to the area.

8/10 Good

Aiga

Liked: Amenities
Ok
Stayed 5 nights in Mar 2024
Response from Sheraton Petaling Jaya Hotel on 1 Apr 2024
Dear Aiga,Warmest greetings! Thank you for taking the time to share your feedback with us. We look forward to welcoming you back at Sheraton Petaling Jaya Hotel soon.

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easily some of the best service at this hotel. A little inconvenient to other locations in KL until you realise the MRT is a short walk across the street from the garage.
Stayed 4 nights in Feb 2024
Response from Sheraton Petaling Jaya Hotel on 1 Apr 2024
Warmest greetings! Thank you for taking the time to share your valuable feedback, we are glad to learn that you enjoyed your stay with us. Look forward to welcoming you back soon.

10/10 Excellent

Sekhon Rajbans

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room n bed. Xining options very good
Stayed 1 night in Feb 2024
Response from Sheraton Petaling Jaya Hotel on 1 Apr 2024
Dear Sekhon Rajbans, Warmest greetings! Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay with us. Look forward to welcoming you back soon.

4/10 Poor

Joanne S, Singapore

Stayed 2 nights in Dec 2023

8/10 Good

Gay

Stayed 2 nights in Dec 2023

10/10 Excellent

Han keong

Stayed 2 nights in Dec 2023

10/10 Excellent

Chaeyun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
This hotel has excellent room conditions – very clean with comfortable bedding, a clean bathroom, and convenient sofas. The water pressure is good, and the hairdryer is powerful. The breakfast offers a variety of options, and it's pleasant to eat with fewer people around. The Teh Tarik at the entrance is genuinely delicious; among many I've tried, it's rich and tasty. Two downsides: Even when completely closing the windows, some wind-like noise is audible. I'm not sensitive to it, so I slept well. Also, when ordering Nasi Lemak and Fish & Chips through room service, the food took quite a long time to arrive, and the taste was disappointing. A colleague who ordered a sandwich also found it unappealing. It's puzzling why room service doesn't match the quality of the breakfast buffet. If you don't use room service, there's nothing to be disappointed about – it's a very good hotel.
Stayed 1 night in Nov 2023

6/10 Okay

Alan

Liked: Amenities, property conditions & facilities
I was disappointed with the standards at this Sheraton. A 5* hotel but there seems to be a lack of good management and thus a staff that lacked confidence and excellence. On a physical note, the use of sateen mix duvet covers instead of the usual 5* crisp cotton is a terrible idea! Sateen holds smells and is too warm for comfort, it also looks shabby quickly with nicks and snags. Several things in the room (club lounge access) didn't work ....TV channels, telephone, USB charge port etc. This is just simple maintenance and that is why I conclude it must be a management problem trickling down through to all staff. I tried to extend my 5night stay and was met with hostility and so I checked out. Very weird and unusual for a Sheraton!
Stayed 5 nights in Nov 2023

10/10 Excellent

STEPHENIE

Stayed 3 nights in Nov 2023

10/10 Excellent

Qin Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Yen Nie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and new and nice. Staff were helpful and friendly. Only downside was there's very limited shopping and food nearby.
Stayed 3 nights in Oct 2023

6/10 Okay

Meshell

Stayed 5 nights in Oct 2023

8/10 Good

Chan

Stayed 3 nights in Sep 2023

10/10 Excellent

ILANGOH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

4/10 Poor

Jinho

Business traveller
Stayed 13 nights in Aug 2023

2/10 Terrible

May Lin

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staff attitude is bad and the lift is not operating with just 1 working vs 3
Stayed 3 nights in Aug 2023

6/10 Okay

Soon Huat

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Check in was terrible. Lift was down to 1 that is working on the 2nd day of the stay. Waited for for more than half an hour for a lift.
Stayed 3 nights in Aug 2023

10/10 Excellent

Vineet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Imran Zafar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic experience
Stayed 2 nights in Jun 2023

6/10 Okay

Ng Yee

Liked: Cleanliness
Location of hotel is just beside an expressway & its quite inconvenient to & from the hotel . Not many sign board in advance to direct taxi to premises .
Stayed 1 night in Jun 2023

8/10 Good

Katherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Eng Sing

Stayed 4 nights in May 2023

10/10 Excellent

jin

Stayed 1 night in May 2023

10/10 Excellent

Harish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Maintained standard and quality over my numerous visits
Stayed 2 nights in May 2023

10/10 Excellent

Furugan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. Will choose another time even
Stayed 2 nights in Mar 2023

10/10 Excellent

Sze Ming

Stayed 1 night in Feb 2023

8/10 Good

Mohd Nazirul Mubin

Stayed 1 night in Feb 2023

4/10 Poor

cindy

Business traveller
Liked: Cleanliness
Disliked: Staff & service
They have 3 containers fixed in bath room for shower shampoo and conditioner. Don’t have anything beside basin making it inconvenient as glass door only swing outward and in addition floor is slippery after bath so is not good to go in and out of bathroom just to wash hands. When I request for for small hand gel they said is unavailable. Room in service is very slow and the operator is not very helpful when I request for non seafood. I waited almost 1 hour for food. At entrance there is no concierge staff to help. So far the hotels I stayed, there is always someone at entrance. Disappointed. Frequent Business traveller

10/10 Excellent

Teng Wei

Stayed 1 night in Jan 2023

10/10 Excellent

Harish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay

10/10 Excellent

Robert Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PJ Sheraton
Stayed in a club room. Great services.. Snacks at 6pm in the lounge great, although a few healthy choices would be preferable Breakfast buffet food choices great, although the hot food was mostly luke warm..... not great
Stayed 4 nights in Dec 2022

10/10 Excellent

Altairaeon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel with great services and food

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and friendliness
Stayed 1 night in Nov 2022
Response from Jessie on 18 Nov 2022
Dear Tan,Warm greetings and thank you for choosing to stay at Sheraton Petaling Jaya Hotel. It was a pleasure to have you stay with us. We are glad to learn that overall you enjoyed your stay at Sheraton Petaling Jaya. We look forward to welcoming you back soon when your travels bring you back to the area. Jessie MarHotel Manager

8/10 Good

Kin yip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room is with great view,
Stayed 3 nights in Oct 2022
Response from Jessie on 17 Oct 2022
Dear Kin yip,Thank you for taking the time to share your valuable feedback. We are pleased to see that overall you enjoyed your recent stay with us at Sheraton Petaling Jaya and you like the view from hotel room. We look forward to welcoming you back in the near future when your travels bring you back to this area. Warm Regards,Jessie

4/10 Poor

Kin yip

Stayed 1 night in Oct 2022
Response from Jessie on 17 Oct 2022
Dear Kin yip, Firstly, thank you for choosing to stay with us and for taking the time to share your candid feedback. We realized you have rated low score of your stay experience, please share more details with us so that we can find ways to make improvements. I do hope that we have the opportunity to restore your faith in our hotel & service when your travels bring you back to this area. Warm Regards,Jessie

8/10 Good

MELVIN

Stayed 1 night in Sep 2022
Response from Jessie on 3 Oct 2022
Dear Mr. Melvin, Firstly, thank you for choosing to stay with us and for taking the time to share your candid feedback. We are pleased to see that overall you enjoyed your recent stay with us at Sheraton Petaling Jaya.Look forward to welcoming you back in the near future when your travels bring you back to this area. Warm Regards,Jessie MarHotel Manager Sheraton Petaling Jaya

10/10 Excellent

Fadhlina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jessie on 3 Oct 2022
Dear Ms. Fadhlina, Firstly, thank you for choosing to stay with us and for taking the time to share your candid feedback. We are pleased to see that overall you enjoyed your recent stay with us at Sheraton Petaling Jaya.Look forward to welcoming you back in the near future when your travels bring you back to this area. Warm Regards,Jessie MarHotel Manager Sheraton Petaling Jaya

10/10 Excellent

Wan Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and recommended
Stayed 1 night in Jul 2022

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how comfortable it is and all amenities is provided. And nice breakfast too~
Stayed 1 night in May 2022

10/10 Excellent

Kevin K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 3 nights in Jun 2022

10/10 Excellent

sujit

Stayed 3 nights in May 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Room for improvement for food quality
room was comfy. check in took longer than expected despite no queue. room had great view. Quality of food at Yue, Sala and Link were below par though.
Stayed 5 nights in May 2022

8/10 Good

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice n comfort
Pretty good. Nice stay. Convenient.
Stayed 1 night in May 2022

10/10 Excellent

Munira Athuman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
_
Stayed 16 nights in Apr 2022

8/10 Good

KOH SHIN

Stayed 2 nights in Apr 2022

10/10 Excellent

Eeling

Stayed 1 night in Mar 2022

10/10 Excellent

Abdul Kadir Jailani

Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Everything was alright just lack of friendly staff
Stayed 1 night in Feb 2020