Resepsionis

Ulasan untuk Doubletree by Hilton Hotel Leominster

4 out of 5
Doubletree by Hilton Hotel Leominster
99 Erdman Way, Leominster, MA

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 558 dari 1001 ulasan" "
Penilaian 8 - Bagus. 279 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 85 dari 1001 ulasan" "
Penilaian 4 - Buruk. 45 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 34 dari 1001 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Brenda

Disukai: Kondisi & fasilitas properti
Every tu ing was good, and comfortable!
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Fabiola

Disukai: Fasilitas, kondisi & fasilitas properti
Nice place
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Etienne

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
I booked a room with 2 queen beds. The beds were standard double bed. The person at the front desk argued it was queen size beds… I paid to much for the value of the room
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Debra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great service, clean and comfortable room. Warm cookies at check-in was a nice touch!
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Jose E

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Convenient location
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Marius

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Benita

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Patricia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
wonderful stay, great room and location and free upgrade :)
Menginap 8 malam pada bulan Mei 2024

10/10 Sangat Bagus

Alex

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was available prior to 4pm and staff was very nice and followed up each day to understand how our stay was going.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Fabiola, Leominster

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing hotel
Menginap 2 malam pada bulan April 2024

4/10 Buruk

Joi

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room wasn’t what I would expect from a double tree. Bathroom wasn’t throughly cleaned and the shower curtain had lint balls all over it and there was a cup stain ring on the desk. Furniture was also stained.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Susan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were very friendly and accommodating. There were ample complementary toiletries and towels. The room had a microwave in addition to a coffee maker. The furnishings could use updating.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Evette

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great nights of rest, the cookies were delicious.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Linda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great place
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Sonaida, Hinesville

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Patricia

Bepergian bersama teman
Disukai: Fasilitas
We enjoyed our stay
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Cornelia

Bepergian bersama teman
Tidak Disukai: Fasilitas
Bloody and dirty
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Rosali

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
I like everything except the pool floors and walls need maintenance because has cracks that hurts swimmers feet’s.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Rachelle Moniz

Disukai: Kebersihan
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Vivica, Fitchburg

Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Barbara

Disukai: Staf & layanan
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Jeane

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Would stay again..very cozy!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Nick pada tanggal 13 Apr 2024
Thank you for the positive feedback! We are happy to hear that you enjoyed your stay.

8/10 Bagus

IL

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Easy access to major highways and most of New England. However, surrounding towns seem economically depressed. The local roads are convoluted, crowded, and potholes everywhere.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Nick pada tanggal 13 Apr 2024
Thank you for the feedback! We are happy to know that the hotel itself provided a pleasant experience for you.

4/10 Buruk

Mingjie

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The facility shows its age. No complimentary breakfast.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Nick pada tanggal 13 Apr 2024
Thank you for your feedback. We are in the process of refreshing the property to make the overall experience a more enjoyable one for our guests. In regards to breakfast offerings, unfortunately DoubleTree is not one of the Hilton Brands that offers a complimentary breakfast, however we appreciate your feedback.

4/10 Buruk

Christine

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I asked for connecting rooms and my door was broken. I had a leak in my bathroom in tue shower. The complimentary waters were open and drank from they were half full.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 1 Apr 2024
Christine, thank you for taking the time to provide your feedback. These are highly unusual comments so please know we are investigating them thoroughly and will address. Please be sure to always report your concerns during your stay so we can rectify them for you immediately.

10/10 Sangat Bagus

Alphonso E

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 1 Apr 2024
Alphonso, thank you for your 5 Star rating! We hope to have the pleasure of serving you again!

10/10 Sangat Bagus

cindy, braintree

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great room .. great waitress. Pool was nice. Front desk was great
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 1 Apr 2024
Thank you, Cindy, for your very nice comments about our hotel and most importantly, our team members! We appreciate the 5 Star rating - and hope we will have the pleasure of serving you again!

6/10 Cukup Baik

Meghan, Jay

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
We asked for a roll out bed as advertised that it would cost an extra $10 per bed/person and we were told there was none. We had to sign up for pool time and our room keys were not able to open the doors, the staff had to let you in. When we asked for towels to be brought to our room they didnt show up and the same happened when we asked for blankets. The bar is great, staff overall are friendly although too busy to help and the hotel is clean. The elevators are a nightmore though! You wait 3-5 mins at a time to get on.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 18 Mar 2024
Meghan, thank you for providing your feedback. Our rollaway beds were committed for the weekend. As you know we had a very busy hotel this weekend with a lot of activity throughout that caused some delay with elevators and other services. We appreciate your patience and you recognizing the friendliness and efforts of our staff. We hope to have the pleasure of serving you again.

10/10 Sangat Bagus

Darrell

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Warm cookies
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 18 Mar 2024
Darrell, thank you for the 5-Star review! We are happy that you enjoyed your stay and hope you will be back soon!

10/10 Sangat Bagus

Kim

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms are clean. Service is nice
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 12 Mar 2024
Kim, thank you for your 5 Star rating and the compliments about our cleanliness and service. We are committed to quality and are so happy to know we met your expectations. Hope to see you again soon!

10/10 Sangat Bagus

Tracy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 12 Mar 2024
Tracy, thank you for the 5-Star rating! Hope to see you again soon!

4/10 Buruk

Tim

Bepergian bersama keluarga
Disukai: Staf & layanan
Price couldnt pay in cash. Got put in a handicap room which i personally think should of been saved for such a person. Light in the pool falling out
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari DoubleTree by Hilton Leominster pada tanggal 8 Mar 2024
Thank you for taking the time to share feedback on your recent stay. While we do accept cash payment at check out, our hotel policy requires a valid credit or debit card be provided at check in. In regards to the handicap accessible room, when we receive a reservation for one of those room types we always reserve the room as indicated in the reservation. I apologize if you were looking for a standard room instead of one of our handicap accessible ones. Thank you for bringing the light in the pool to our attention, we will be sure to have our maintenance team take a look at that and make any repairs needed.

8/10 Bagus

Brian, Concord

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Here for a weekend-long tournament at Game On in Fitchburg. The property itself was very nice, as was the staff that we dealt with at check in and check out. The bed was ridiculously comfortable but the bathroom was on the smaller side, water pressure was awful and the water temp was lukewarm at best. Very thin walls and door - could hear everyone walking past our room (they were not quiet). We will stay here again if we are in the area.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Brian, thank you for the favorable rating and nice comments about our staff and hotel. Glad to know you will return when you are back in the area!

10/10 Sangat Bagus

Marisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
great
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Marisa, thank you for your 5 Star rating! We hope to welcome you back again!

2/10 Sangat Buruk

Wanda, Bradley

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
For the price you pay it was not worth it. The beds are so uncomfortable and the pool was nasty.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Wanda, thank you for staying with us and providing your feedback. Our pool did see a lot of activity during your stay during school vacation week, and although the chemical readings were normal, we did opt to close it for a couple of hours to thoroughly clean it to get it back to sparkling! We hope you will stay with us again!

8/10 Bagus

Nehemie

Bepergian bersama keluarga
Disukai: Fasilitas
My family and I stayed here just for a weekend getaway. The staff was nice and everything was well organized. The only thing we noticed was that upon arrival in our room, the bed sheets didn't look too clean. We noticed small stains on them. Also the next day, we didn't receive any housekeeping service. They said rhey would come back but they didn't. We went out and when came back, the room was still undone. Overall we had a good stay and we also got free warm tasty cookies. The kids really love them!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Nehemie, thank you for staying with us for your weekend getaway last month. Our linen is professionally cleaned and pressed so we reported this to our service. Thank you for letting us know. We offer Hilton's "Quick Stay" housekeeping service daily with full clean every fourth day, however we can provide a full clean daily if requested at the desk. We hope you'll return - warm cookies are waiting for you and the kids!

6/10 Cukup Baik

Rosali

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Everything was good, except the pool. The pool walls at the Doubletree Hilton Leomister needs to get fix. It is very unsafe. The wall pool has a rough pool plaster that cause me big scratches on one of my foot when I was swimming. In a normal pool it will only cause a little bruise but not scratches to the skin that cause a little bit of bleeding. I was not the only one hurt. I saw blood from a 10 year old girl foot that also got a big scratch from the pool walls and pool floor. The pool needs maintenance in the pool plaster.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Rosali, thank you for letting us know of your experience in our pool. We certainly apologize and have directed our maintenance department to investigate as we have not had this reported in the past. We do hope you will return and give us the pleasure of hosting you again.

10/10 Sangat Bagus

Jose

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Jose, thank you for the Perfect 10 rating! We hope to have the pleasure of hosting you again.

8/10 Bagus

debbie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Debbie, thank you for staying with us last month and for the positive rating! We hope you will return!

10/10 Sangat Bagus

Aurelio

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Service Team pada tanggal 24 Mar 2024
Thank you for your 5 Star rating! We hope to have the pleasure of serving you again!

10/10 Sangat Bagus

Frank

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good Stay
Great stay…. Loved the pillows. I was disappointed that there wasn’t a microwave in each room, but they offered to bring one to my room.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Frank, that you for the Perfect 10 rating! Should you return, please contact us in advance to request a microwave and we will place one in your room prior to arrival. We hope to serve you again in the future!

10/10 Sangat Bagus

Edwin

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Service Team pada tanggal 24 Mar 2024
Thank you for your 5 Star rating! We hope to have the pleasure of serving you again!

10/10 Sangat Bagus

stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful, quiet, fun stay!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Stephen, so glad to hear you had such a great stay - thank you for the 5 Star rating! Hope to see you again!

10/10 Sangat Bagus

Jamie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and comfortable
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Jamie, thank you for the 5 Star rating! We hope to have the pleasure of hosting you again.

8/10 Bagus

Christina

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Service Team pada tanggal 24 Mar 2024
Thank you for such a nice rating! We hope you will return soon!

8/10 Bagus

Karen

Bepergian bersama keluarga
Good
Room was clean and comfortable. The fact that you dont get free wifi is ridiculous. I have never heard of charging for wifi in a hotel.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Front desk Staff pada tanggal 20 Feb 2024
Karen, We are glad to hear you enjoyed your room. For any future stays, please keep in mind wifi is free for guests. You may have unintentionally selected the premium wifi, which does carry an additional charge. We would happy to help next time you stay with us. Again, that you for your feedback.

8/10 Bagus

Emmanuel

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Emmanuel, thank you for staying with us last month and for the positive rating! We hope to serve you again in the future!

10/10 Sangat Bagus

donna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Donna, thank you for the "Perfect 10" rating! We hope you will return and give us the pleasure of welcoming you back.

8/10 Bagus

Noella

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The windows are in need of replacing
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Noella, thank you for your January stay and positive rating! We hope to have the pleasure of hosting you again.

8/10 Bagus

Robert

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We had a nice stay would definitely stay again, We arrived late then went skiing and left early great hotel, Nice staff, just one thing our chair in the room had some bad stains on it. Thank you
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guest Service Team pada tanggal 4 Mar 2024
Robert, thank you for staying with us while you were in the area for your ski getaway! We appreciate the nice rating and for your constructive feedback. Ski season isn't over - so hope to see you again!