Standard Room, 2 Queen Beds | Premium bedding, desk, iron/ironing board, free WiFi

Reviews of Hollywood Inn Express LAX

2 out of 5
Hollywood Inn Express LAX
4300 W Century Blvd, Inglewood, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 681 out of 1495 reviews" "
Rating 8 - Good. 414 out of 1495 reviews" "
Rating 6 - Okay. 157 out of 1495 reviews" "
Rating 4 - Poor. 96 out of 1495 reviews" "
Rating 2 - Terrible. 147 out of 1495 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mozhdeh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good at all
Stayed 1 night in May 2024
Response from Hollywood Inn Express LAX Management on 16 May 2024
Dear Mozhdeh,We're genuinely sorry to hear that your experience fell short of your expectations. We strive to provide all our guests with a comfortable and enjoyable stay, and it's disappointing to hear that we missed the mark during your visit. We take your feedback seriously and will work diligently to address the issues you mentioned. If you would like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hollywood Inn Express LAX Management

4/10 Poor

shay

Liked: Cleanliness
Disliked: Property conditions & facilities
Overall a good bang for your buck the room was clean and spacious. However we had an issue with the water not getting hot. It took over an hour to get the problem situated. Even talking to the staff we wanted to speak to a manager and we were told she’s aware of the situation but we can only contact her via email. Eventually the situation was resolved and no type of compensation for the inconvenience
Stayed 1 night in May 2024
Response from Hollywood Inn Express LAX Management on 15 May 2024
Dear Shay,We're glad you found our hotel to be a good value and that your room was clean and spacious. However, we apologize for the inconvenience you experienced with the hot water issue. Your comfort is important to us, and we're sorry it took longer than expected to resolve the problem. We understand your frustration and we'll address this with our team to ensure a smoother resolution process in the future. We apologize for the lack of compensation and will review our policies to ensure that our guests are properly taken care of in situations like this. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience next time.Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Jaime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service great customer service friendly staff
Stayed 1 night in May 2024
Response from Hollywood Inn Express LAX Management on 14 May 2024
Dear Jaime,We're delighted to hear that you had an excellent experience with our service and that our staff provided outstanding customer service. Providing friendly and attentive service is important to us, and we're thrilled that we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Kind Regards,Hollywood Inn Express LAX Management

2/10 Terrible

giannina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Hollywood Inn Express LAX Management on 14 May 2024
Dear Giannina,We are disappointed that you were unhappy with your stay at Hollywood Inn Express LAX. We apologize for your poor experience, and we hope you will reach out and let us know what happened in detail.Sincerely,Hollywood Inn Express LAX Management

6/10 Okay

Ian

Liked: Cleanliness
Property was OK for the price. The problem we had was getting our security deposit refunded. The staff said that it was fully refunded on the morning of our departure but our bank says this did not happen. Seems the hotel did not know how to cancel the pending transaction properly. Wasted may communications with the hotel trying to get the problem fixed. I saw another review where someone said the same thing - hard to get their security deposit refunded so not good. Other hotels and car hire places had no problems. We eventually got our money by our bank cancelling the pending transaction.
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 14 May 2024
Dear lan,We're sorry to hear about the inconvenience you experienced with the refund of your security deposit and for any miscommunication or difficulty you encountered during this process. Providing prompt and efficient service, including handling refunds, is important to us, and we regret that we fell short of your expectations in this instance.We appreciate your feedback and will review our procedures to ensure that such issues are addressed and resolved promptly in the future.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future. If there's anything else we can do to assist you further, please don't hesitate to let us know.Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

PO SHAO

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice place to stay!
Stayed 3 nights in May 2024
Response from Hollywood Inn Express LAX Management on 14 May 2024
Dear Guest,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hollywood Inn Express LAX many more times.Kind Regards,Hollywood Inn Express LAX Management

2/10 Terrible

Edward G

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place. Booked through Expedia. Was charged by facility for extra fees. Parking etc.
Stayed 2 nights in May 2024
Response from Hollywood Inn Express LAX Management on 13 May 2024
Dear Edward,We're deeply sorry to hear about your experience.  We strive to ensure transparency in all transactions and apologize for any confusion regarding additional fees.  Your feedback is invaluable, and we'll work diligently to address any discrepancies in billing processes.  Please reach out to our team directly so we can resolve this matter promptly and restore your confidence in our service.  Thank you for bringing this to our attention.Sincerely,Hollywood Inn Express LAX Management

2/10 Terrible

giannina

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Hollywood Inn Express LAX Management on 14 May 2024
Dear Giannina,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip.Sincerely,Hollywood Inn Express LAX Management

6/10 Okay

Vinson

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hollywood Inn Express LAX Management on 14 May 2024
Dear Vinson,Thank you for rating your stay at Hollywood Inn Express LAX.  We hope to host you again for your next trip to Hollywood Inn Express LAX to serve you with a more comfortable stay and enhanced experience.Kind Regards,Hollywood Inn Express LAX Management

8/10 Good

Terry

Stayed 1 night in May 2024
Response from Hollywood Inn Express LAX Management on 14 May 2024
Dear Terry,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Hollywood Inn Express LAX Management

4/10 Poor

Florence

Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Hollywood Inn Express LAX Management on 9 May 2024
Dear Florence,We apologize for your difficulties while staying at our Hollywood Inn Express LAX hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Sincerely,Hollywood Inn Express LAX Management

10/10 Excellent

Marissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in process and the building felt very secure! Staff is really nice and the room is spacious.
Stayed 2 nights in May 2024
Response from Hollywood Inn Express LAX Management on 8 May 2024
Dear Marissa,We're thrilled to hear that your check-in process was easy and that you felt secure during your stay! Ensuring the safety and comfort of our guests is our top priority. We're also glad to hear that you found our staff friendly and helpful and that the room met your expectations in terms of space. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to hosting you again in the future!Kind Regards,Hollywood Inn Express LAX Management

4/10 Poor

Ishmael

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hollywood Inn Express LAX Management on 9 May 2024
Dear Ishmael,We apologize for your difficulties while staying at our Hollywood Inn Express LAX hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Sincerely,Hollywood Inn Express LAX Management

10/10 Excellent

Josue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in May 2024
Response from Hollywood Inn Express LAX Management on 7 May 2024
Dear Josue,We're delighted to hear that you had a great experience with us! If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hollywood Inn Express LAX Management on 7 May 2024
Dear Arthur,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hollywood Inn Express LAX. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hollywood Inn Express LAX hotel soon!Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

ThePerfumeBoss

Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 7 May 2024
Dear Guest,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hollywood Inn Express LAX many more times.Kind Regards,Hollywood Inn Express LAX Management

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches!!
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 6 May 2024
Dear Enrique,We're deeply sorry to hear about your experience with roaches. This is not acceptable, and we take reports of pests very seriously. We have immediately alerted our pest control team to address this issue promptly and thoroughly.Please accept our sincere apologies for any inconvenience this may have caused you. We strive to provide a comfortable and clean environment for all our guests, and we regret that we fell short of our standards in this instance.If you would like to discuss your experience further or if there's anything else we can do to address your concerns, please don't hesitate to reach out to our management team. Your satisfaction is important to us, and we hope to have the opportunity to make it right.Sincerely,Hollywood Inn Express LAX Management

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great staff and very clean
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 6 May 2024
Dear Ira,Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff and found our hotel very clean. Providing excellent service and maintaining a clean environment are top priorities for us, and we're glad to hear that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back again soon. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Beverly

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk rude
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 3 May 2024
Dear Beverly,We're sincerely sorry to hear about your experience with our front desk staff. Providing excellent service and a warm welcome to our guests is our priority, and we regret that this was not reflected during your visit. Your feedback is important to us, and we will address this issue with our team to ensure that all guests receive the courteous and professional service they deserve. If there's anything specific you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Sincerely,Hollywood Inn Express LAX Management

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly had a pretty good stay here it was only one night but the room was very clean which was nice! Also the staff was very helpful and welcoming. I also like the fact that you need a key card to go up the elevator and stairs
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 3 May 2024
Dear Maria,We're thrilled you had a pretty good stay with us! It's great that you found your room very clean and that our staff was helpful and welcoming. Your comfort and satisfaction are important to us, and we're glad that our security measures added to your peace of mind during your stay. Thank you for your positive feedback, and we hope to welcome you back again soon for another enjoyable stay!Kind Regards,Hollywood Inn Express LAX Management

6/10 Okay

Ana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
First room I got was very dirty. The bed had stains, yellow stains! Hairs still on the bed and pillows. I removed the sheets and the mattress also had stains. I requested a new room and the second room was the same thing. Third room was okay, bed was clean at least but the rest of the room was a bit dirty. Table by the mirror was dirty and sticky. If I hadn’t booked through a third party I would’ve requested a refund and left that place ! I did appreciate the front desk employee who tried her best fix the issue.
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 30 Apr 2024
Dear Ana,We deeply apologize for the unacceptable conditions you encountered during your stay. Your experience does not reflect the high standards we strive to uphold. Rest assured, we take your feedback seriously and will address these cleanliness issues with our housekeeping team immediately to prevent recurrence. We understand your frustration and regret any inconvenience caused. Your kind words about our front desk staff are appreciated, and we will ensure your comments are shared with them. Should you choose to stay with us again in the future, we are committed to providing you with the exceptional experience you deserve.Sincerely,Hollywood Inn Express LAX Management

6/10 Okay

Willie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 30 Apr 2024
Dear Willie,Thank you for rating your stay at Hollywood Inn Express LAX.  We hope to host you again for your next trip to Hollywood Inn Express LAX to serve you with a more comfortable stay and enhanced experience.Kind Regards,Hollywood Inn Express LAX Management

6/10 Okay

Carol

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
It was a clean place to sleep. Nothing extra in any way shape or form. Bed was squeaky, you could hear throur the walls. Parking was in the middle of the motel and it was 3 stories. Unfortunately there was a extremely loud truck there echoing up the walls during our stay. Had to wait forever to check in, tried calling regarding an early check in no answer. Sat and waited to talk to someone for over an hour. Paid the $25 to check in early because at that point there was no promise there would be someone there to be able to check in at check in
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 30 Apr 2024
Dear Carol,We're sorry for the trouble you had during your stay. It's disappointing to hear that our accommodations did not meet your expectations and that you encountered noise, parking, and check-in issues. We understand the importance of a good night's sleep and apologize for any disturbance caused by the squeaky bed and noise from neighboring rooms. We'll address these concerns with our team to ensure improvements are made.We'll be sure to look into ways to reduce the parking situation and noise from nearby vehicles for our guests' comfort. Additionally, we apologize for the delay and lack of response when you tried to contact us regarding early check-in. Your time is valuable, and we regret that you had to wait so long for assistance.We appreciate your feedback as it helps us identify areas for improvement. We hope you'll consider giving us another chance to provide you with a more enjoyable and hassle-free stay. If you decide to return, please contact us directly, and we'll do our best to ensure you have a smoother experience.Sincerely,Hollywood Inn Express LAX Management

8/10 Good

Mahal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this last minute! Easy check-in. Front desk was pleasant and smiling. Close to airport, shopping, LA clipper and Rams stadium plus liquor store is right next door! Mall, movie theatres, strip malls and more! Many small mom and pop shops nearby. You get a real feel of city live! Before and after gentrification! Starbucks nearby as well.
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 30 Apr 2024
Dear Mahal,We're so glad you chose to stay with us last minute! It's great to hear that you found the check-in process easy and that our front desk team was pleasant and welcoming. Our convenient location near the airport, shopping centers, and major sports venues like the LA Clippers and Rams stadiums makes us a perfect choice for travelers looking to explore the city. Having a liquor store next door, along with nearby amenities like malls, movie theaters, and small mom and pop shops, adds to the convenience and vibrancy of the area. We're thrilled that you were able to experience the real feel of city life, both before and after gentrification, with the mix of old and new establishments nearby. And of course, having a Starbucks close by is always a plus for coffee lovers! Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit.Kind Regards,Hollywood Inn Express LAX Management

8/10 Good

Yovani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 29 Apr 2024
Dear Yovani,We're glad to hear that you found the check-in process easy during your stay! Providing a seamless and efficient experience for our guests is important to us. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you for choosing our hotel, and we hope you enjoy your time with us!Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 29 Apr 2024
Dear Devin,Thank You for the PERFECT SCORE rating on your experience! We are thrilled that you loved your stay and would love to host you again.Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Luis

Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 16 May 2024
Dear Luis,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you at Hollywood Inn Express LAX many more times.Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

T.Y.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed that all of the staff I met were female. And they were all very good at their jobs. Polite and helpful. Welcoming.
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 26 Apr 2024
Dear Guest,We're glad you had a positive experience with our staff during your stay. Our team strives to provide excellent service to all our guests, regardless of gender. We're proud of our diverse and talented team and will surely pass along your compliments to them.If there's anything else we can help you with or if you have any other feedback, please feel free to let us know. We appreciate your kind words and look forward to welcoming you back.Kind Regards,Hollywood Inn Express LAX Management

8/10 Good

Theodore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I needed a hotel near LAX airport. Everything nearby was $200 a night. I just wanted someplace clean to sleep for a few hours before my flight. I saw this hotel advertised on Expedia. It was less than $150 and I was pleasantly surprised when I arrived. It looked like they had recently renovated and the place was safe and clean.
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 25 Apr 2024
Dear Theodore,We're glad to hear that you found our hotel to be a convenient and affordable option for your stay near LAX airport. It's great that you were pleasantly surprised by our recently renovated facilities and that you found the place safe and clean. Providing a comfortable and welcoming environment for our guests is our priority. Thank you for choosing to stay with us, and we hope to welcome you back for another convenient stay in the future!Kind Regards,Hollywood Inn Express LAX Management

4/10 Poor

Martin

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Mountain View does not mean having windows facing the parking lot in the inner part of the complex. Rooms were basic. Overall: go spend $15-25 extra on a nicer place
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 25 Apr 2024
Dear Martin,Thank you for taking the time to share your feedback about your recent stay with us. We apologize if there was any confusion regarding the room location and view. While we do not specifically promote mountain views, we aim to provide comfortable accommodations and apologize if the room did not meet your expectations.We appreciate your suggestion to consider spending a bit more for alternative accommodations that may better suit your preferences. Guest satisfaction is important to us, and we value your input as we continuously strive to enhance our offerings.If you have any further comments or if there's anything else we can assist you with, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hollywood Inn Express LAX Management

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the front desk was very helpful and helped me in every question or doubt i had. The room very clean,comfortable, smelled good and house keeping did a amazing job preparing the room every day
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 23 Apr 2024
Dear Ricardo,We're delighted you had such a positive experience with us! Our team works hard to ensure that our guests feel comfortable and well taken care of during their stay. Your compliments will be passed along to our front desk staff and housekeeping team. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again in the future!Kind Regards,Hollywood Inn Express LAX Management

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 14 May 2024
Dear Michael,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Ferman

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 23 Apr 2024
Dear Ferman,We're glad to hear that you had a good experience! If you have any specific feedback or suggestions for us, we'd love to hear it.Kind Regards,Hollywood Inn Express LAX Management

8/10 Good

Jamesha

Travelled with partner
Disliked: Cleanliness
Upon entering the room, it’s very nice but the floor was sticky. After inspecting the room and settling in for a bit, I did see a roach come out and run into the back of the little refrigerator that’s in the room. Besides that, the stay was ok. A bit noisy due to being on a Main Street. I would stay again.
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 23 Apr 2024
Dear Jamesha,We are very sorry for any inconvenience caused by the cleanliness issue you had and the noise from the Main Street. It's concerning to hear about the presence of a roach in your room, and we take this feedback seriously. We'll ensure that our housekeeping team addresses these issues promptly to maintain the quality of our accommodations. Despite these issues, we're glad to hear that you would consider staying with us again. Thank you for your feedback, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hollywood Inn Express LAX Management

10/10 Excellent

Cesar

Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 14 May 2024
Dear Cesar,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hollywood Inn Express LAX many more times.Kind Regards,Hollywood Inn Express LAX Management

8/10 Good

kreem

Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 14 May 2024
Dear Kreem,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Kind Regards,Hollywood Inn Express LAX Management

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 23 Apr 2024
Dear Kimberly,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Hollywood Inn Express LAX Management

4/10 Poor

Gabriel

Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 13 May 2024
Dear Gabriel,Thank you for taking the time to rate our hotel.  Your stay at Hollywood Inn Express LAX didn't appear to be enjoyable.  I wish you had addressed your concerns to our front desk staff while you were here.  We go to great lengths to ensure our guests have a good time.  However, this time, it appears that something was overlooked.  It would be fantastic if you could contact us and tell us where we can improve.Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Zaenatta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 23 Apr 2024
Dear Zaenatta,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hollywood Inn Express LAX. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hollywood Inn Express LAX hotel soon!Kind Regards,Hollywood Inn Express LAX Management

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 23 Apr 2024
Dear John,Thank you for rating your stay at Hollywood Inn Express LAX.  We hope to host you again for your next trip to Hollywood Inn Express LAX to serve you with a more comfortable stay and enhanced experience.Kind Regards,Hollywood Inn Express LAX Management

6/10 Okay

Lavance

Liked: Cleanliness, staff & service, property conditions & facilities
I had very loud neighbors ruining the overall piece and experience. The property itself is good and I would book again. FYI the floors should be mopped on each house keeping service as they are actually quit dirty with hair debris etc. other than that no bad.
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 22 Apr 2024
Dear Lavance,We're glad to hear that you found our property good overall and would consider booking with us again. However, we apologize for the disturbance caused by loud neighbors during your stay. Your feedback about the cleanliness of the floors is also appreciated, and we'll address this with our housekeeping team to ensure that our standards are maintained.Thank you for bringing these matters to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We value your feedback!Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and clean, bigger towels would be nice
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 22 Apr 2024
Dear Derek,We're pleased to hear that you enjoyed your room and found it clean. Your feedback regarding towel size is appreciated, and we'll certainly take it into consideration as we strive to enhance our guests' experience. Providing comfortable accommodations and amenities is important to us, and we're glad that we met your expectations in these areas.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback!Kind Regards,Hollywood Inn Express LAX Management

8/10 Good

Nadirah

Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 9 May 2024
Dear Nadirah,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Wilfred

Travelled with partner
Everything
Stayed 2 nights in Apr 2024
Response from Hollywood Inn Express LAX Management on 19 Apr 2024
Dear Wilfred,We appreciate your positive feedback about our hotel. We take pride in catering to our guests’ needs as best as possible.Kind Regards,Hollywood Inn Express LAX Management

6/10 Okay

Ada

Liked: Cleanliness, property conditions & facilities
Very Clean Room but very noisy area. Couldn’t sleep well with all the noises (Cars, Alarms, Music). Walls are thin, so you can hear almost everything going on.
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 19 Apr 2024
Dear Ada,We're pleased to hear that you found your room clean, but we're truly sorry to hear about the noise disturbances that affected your sleep. Your comfort and rest are important to us, and we apologize for any inconvenience caused by the noise from the surrounding area. We understand the impact that external sounds can have on the quality of your stay, and we'll look into ways to mitigate noise for our guests' comfort in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. We hope to welcome you back for a more peaceful stay in the future.Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 19 Apr 2024
Dear Valerie,We appreciate your positive feedback about our hotel. We take pride in catering to our guests’ needs as best as possible.Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Joel

Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 8 May 2024
Dear Joel,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Hollywood Inn Express LAX. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Hollywood Inn Express LAX hotel soon!Kind Regards,Hollywood Inn Express LAX Management

4/10 Poor

Virot

Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 8 May 2024
Dear Virot,We apologize for your difficulties while staying at our Hollywood Inn Express LAX hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Sincerely,Hollywood Inn Express LAX Management

8/10 Good

Tawny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was good. However, when we went to our car to get our things there was a crazy man shouting and getting close to us. The hotel room is lovely. The shutters are such a nice touch. Big room too. There was shampoo and conditioner which is always nice. 5 pillows on the bed which is fantastic! There were people fighting outside and sirens going by often but felt safe as long as we were in the room. So overall, the property was nice and they really cant do anything about the location and people that stay there.
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 19 Apr 2024
Dear Tawny,We're glad to hear that your check-in process went smoothly and that you enjoyed the amenities and features of your room, such as the shutters, spaciousness, and extra pillows. However, we're deeply sorry to hear about your unsettling experience outside the hotel. Your safety and comfort are our top priorities, and we regret any inconvenience or discomfort caused by this incident. We'll review our security measures to ensure the safety of our guests and address any issues with noise disturbances. We appreciate your understanding and patience. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kind Regards,Hollywood Inn Express LAX Management

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secured
Stayed 1 night in Apr 2024
Response from Hollywood Inn Express LAX Management on 18 Apr 2024
Dear Olivia,It's great to hear that you felt secure during your stay with us. The safety and well-being of our guests is our top priority, and we're glad to know that you found our security measures effective. If there's anything else we can do to enhance your experience or if you have any feedback for us, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future!Kind Regards,Hollywood Inn Express LAX Management