Bar (on property)

Reviews of InterContinental Los Angeles Downtown, an IHG Hotel

4.5 out of 5
InterContinental Los Angeles Downtown, an IHG Hotel
900 Wilshire Blvd, Los Angeles, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1637 out of 2405 reviews" "
Rating 8 - Good. 343 out of 2405 reviews" "
Rating 6 - Okay. 189 out of 2405 reviews" "
Rating 4 - Poor. 118 out of 2405 reviews" "
Rating 2 - Terrible. 118 out of 2405 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Seoyeong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Hee Young, seoul

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Hee Young, thank you for leaving a rating. Your feedback is important to us. If you have any specific comments or suggestions about your stay, we would love to hear from you. We are always looking to improve our guest experience.Matthias KaiserHotel Manager

6/10 Okay

Ricky

Liked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 15 May 2024
Ricky, thank you for taking the time to leave a rating. Your evaluation suggests there might be some areas for improvement. We'd appreciate if you could share details about your stay with us. It would help us offer a better experience in the future. We hope for an opportunity to provide you with a more exceptional stay.Matthias KaiserHotel Manager

2/10 Terrible

stephanie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
We appreciate the feedback, Stephanie.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.Matthias KaiserHotel Manager

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the view from my room floor 62
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 May 2024
Olivia, it's great to hear you enjoyed the stunning vistas from your room on the 62nd floor at InterContinental Los Angeles Downtown, an IHG Hotel. We pride ourselves on offering unforgettable views and are pleased you were able to take advantage of this during your stay. We hope to welcome you back soon to continue making memorable experiences.Matthias KaiserHotel Manager

10/10 Excellent

Raynald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here you guys never disappoint me
Stayed 2 nights in Mar 2024
Response from Customer Service on 7 May 2024
Raynald, it's great to hear that you always enjoy your stays at InterContinental Los Angeles Downtown, an IHG Hotel. We sincerely appreciate your continued trust and look forward to never disappointing you in the future. There's nothing we love more than providing our guests with an exceptional experience.Matthias KaiserHotel Manager

10/10 Excellent

Atnafu

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Atnafu, it's fantastic to hear that you appreciated the beauty of InterContinental Los Angeles Downtown, an IHG Hotel. Our colleagues continually strive to provide top-quality service and an unforgettable experience. We're thrilled to know we achieved that with your stay. Looking forward to welcoming you back for another enjoyable visit.Matthias KaiserHotel Manager

6/10 Okay

Bryan

Travelled with partner
Elevator system was ridiculous. Checkin on Floor 70. Every single ride up to your room even in on floor 52 or 5, required a stop on Floor 70 to transfer. No complimentary water. Had to call daily for housekeeping and out of 7 days, coffee only refilled twice and NO CUPS OR STIR STICKS. Nice looking hotel but would not recommend
Stayed 7 nights in Apr 2024
Response from Customer Service on 6 May 2024
Bryan, it's regrettable to hear about your experiences with the elevator system and room service requirements. Transitioning floors should be a simple affair, and we apologize for any frustration you faced. It's disappointing to hear about the lack of amenities replenishment during your stay. We value your feedback and will use it to improve the quality of service offered. Your experience was not indicative of the high level of service we strive for, and we would truly appreciate another opportunity to serve you better in the future.Matthias KaiserHotel Manager

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, large and well equipped gym, expensive restaurants, but overall a great stay
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
Daniel, thank you for sharing your favorable experience at the InterContinental Los Angeles Downtown, an IHG Hotel. It pleases us to know that you found our rooms clean and appreciated our well-equipped fitness center. We're glad that, despite finding our dining options a bit costly, you had a wonderful stay overall. We look forward to your next visit.Matthias KaiserHotel Manager

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Charles, it's great to hear you had a satisfying experience at InterContinental Los Angeles Downtown, an IHG Hotel. We're grateful for your rating and trust you enjoyed your time with us. We're looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Great view. Polite staff.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Rolando, thank you for your glowing feedback. We're thrilled you enjoyed the amazing vistas at InterContinental Los Angeles Downtown and found our team members courteous and professional. We hope to have the pleasure of welcoming you back soon.Matthias KaiserHotel Manager

8/10 Good

Robeon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it. I would’ve given it 5 stars if the amenities were good and available.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Robeon, we're delighted to learn that you had such an enjoyable experience at the InterContinental Los Angeles Downtown, an IHG Hotel. We're sorry that the amenities didn't entirely live up to your expectations and we are prioritizing improvements in this area. We hope to have the opportunity to welcome you back for a complete five-star experience!Matthias KaiserHotel Manager

10/10 Excellent

Ariel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chantel at the Front Desk was very kind, even offered to take pictures of us in the night-sky. Great hotel, would highly recommend.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Ariel, much appreciated for the wonderful feedback regarding your recent visit to the InterContinental Los Angeles Downtown. We're thrilled hearing about the kindness exhibited by Chantel and the extra effort she made to enhance your experience. We take pride in our team members going the extra mile for our guests. Your recommendation means a lot to us. Looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

Kianoosh, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Downtown LA is not safe.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Kianoosh, it's great to hear you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. We acknowledge your concerns regarding the surroundings. Our hotel prides itself in offering secure accommodations and facilities to ensure guest peace of mind. We look forward to hosting you again and providing a fantastic experience.Matthias KaiserHotel Manager

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Jamie, thank you for your succinct, positive review. At InterContinental Los Angeles Downtown, we're thrilled you enjoyed the magnificent views our property has to offer. We look forward to creating more memorable experiences for you in the future.Matthias KaiserHotel Manager

10/10 Excellent

Stephanie, Brooklyn Park

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Stephanie, thanks for sharing your love for the InterContinental Los Angeles Downtown. It's wonderful to know you enjoyed your experience and we look forward to serving you again in the future.Matthias KaiserHotel Manager

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Melvin, it's wonderful to see your 5-star rating of the InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled you had a great experience with us and we look forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Jay, it's wonderful to see that your stay at the InterContinental Los Angeles Downtown, an IHG Hotel, left a strong impression. We're glad we could provide a satisfying visit. We look forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 Excellent

Faure

Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Faure, it's fantastic to know you had a wonderful experience at InterContinental Los Angeles Downtown, an IHG Hotel. We thank you for choosing us and taking the time to rate us on Expedia. We look forward to welcoming you back in the future.Matthias KaiserHotel Manager

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Ronald, it's fantastic to know that you appreciated every aspect of your stay at the InterContinental Los Angeles Downtown. We hope to have the opportunity to welcome you back for another superb experience soon.Matthias KaiserHotel Manager

10/10 Excellent

Juliocesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the highlight. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Apr 2024
Juliocesar, it's heartwarming to learn that our dedicated team members played a significant role in your positive stay at the InterContinental Los Angeles Downtown, an IHG Hotel. It's our mission to provide a delightful experience, and it's wonderful to hear that we hit the mark. Looking forward to having you back for another memorable stay!Matthias KaiserHotel Manager

10/10 Excellent

Judy

Stayed 1 night in Apr 2024
Response from Customer Service on 14 May 2024
Judy, we're elated to learn about your excellent rating for the InterContinental Los Angeles Downtown, an IHG Hotel. It's our delight to always provide our guests with an unforgettable experience. We genuinely anticipate your next visit.Matthias KaiserHotel Manager

8/10 Good

Sangho

Stayed 1 night in Apr 2024
Response from Customer Service on 14 May 2024
Sangho, it's wonderful to see that you had a pleasing stay at InterContinental Los Angeles Downtown, an IHG Hotel. We appreciate your rating and hope to have the pleasure of serving you again in the future.Matthias KaiserHotel Manager

10/10 Excellent

Benedictus

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here whenever we go to LA and definitely will come back in the future. Thank you
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Benedictus, it's heartwarming to know you always choose InterContinental Los Angeles Downtown during your travels to LA. We deeply appreciate your loyalty and are thrilled to hear that you will be returning. We are looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Robert, thank you for choosing InterContinental Los Angeles Downtown, an IHG Hotel. We're elated to hear your positive remarks about our aesthetic appeal. We hope to have the pleasure of hosting you again in the future.Matthias KaiserHotel Manager

10/10 Excellent

Edwin

Stayed 3 nights in Apr 2024
Response from Customer Service on 13 May 2024
Edwin, we're thrilled you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. Your top rating speaks volumes about your experience, and we can't wait to welcome you back for another enjoyable stay.Matthias KaiserHotel Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Victor, it brings the entire team at InterContinental Los Angeles Downtown, an IHG Hotel immense joy to see your glowing score. Thank you for taking the time to rate us. We look forward to welcoming you back in the near future!Matthias KaiserHotel Manager

10/10 Excellent

Alesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Yes it is pricey but in my opinion it is well worth the price. The valet staff is always on top of it when it came to parking and retrieving my car.
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Alesia, thank you for sharing your wonderful experience with us. We're delighted to know that you found the InterContinental Los Angeles Downtown to be amazing. Your comments about our valet team members' impressive service particularly warmed our hearts. We strive to ensure our guests feel that the value they receive is well worth the price. We look forward to welcoming you back in the future.Matthias KaiserHotel Manager

10/10 Excellent

Myra

Stayed 1 night in Apr 2024
Response from Customer Service on 13 May 2024
Myra, thank you for choosing InterContinental Los Angeles Downtown, an IHG Hotel. We're pleased to know you had a five-star stay and hope to welcome you back soon.Matthias KaiserHotel Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Jennifer, thank you for staying with us at InterContinental Los Angeles Downtown, an IHG Hotel. It's great to see you had a good experience. Your feedback contributes to our continuous effort to enhance our services and guest experience. We look forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Customer Service on 12 May 2024
Richard, thank you for your recent stay at InterContinental Los Angeles Downtown. We appreciate your high review rating and we hope to welcome you back for another enjoyable stay.Matthias KaiserHotel Manager

10/10 Excellent

Karla

Stayed 1 night in Apr 2024
Response from Customer Service on 12 May 2024
Karla, thank you for choosing to stay at the InterContinental Los Angeles Downtown. We're delighted to see you had an enjoyable experience. Looking forward to your next visit.Matthias KaiserHotel Manager

10/10 Excellent

MARIA JIMENA

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien ubicada
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Thank you for the 5/5 rating, Maria!It's excellent you enjoyed your time at InterContinental Los Angeles Downtown, an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Matthias KaiserHotel Manager

10/10 Excellent

Brittani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its such a beautiful property. The staff was really nice and that for me, is what makes a hotel. Aside from cleanliness and comfort. Will definitely return!
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Brittani, thank you for your glowing feedback on your stay at InterContinental Los Angeles Downtown, an IHG Hotel. We are thrilled to hear you appreciated the beauty of our property and that our team members' attentiveness helped make your experience even better. Cleanliness and comfort are indeed critical, and we're glad to have hit the mark. We're looking forward to welcoming you back!Matthias KaiserHotel Manager

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience best hotel to stay In
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Manuel, thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at InterContinental Los Angeles Downtown. It's a delight to know we're your top choice for accommodation. We're looking forward to welcoming you back in the future!Matthias KaiserHotel Manager

10/10 Excellent

Somtochukwu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daily resort fee and not having option of parking yourself rather than valet. But overall was good.
Stayed 4 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Somtochukwu, we're delighted to hear that you generally found your stay at InterContinental Los Angeles Downtown satisfying. We appreciate your remarks on parking and resort fees, as we're constantly improving to accommodate guest preferences better. We hope that the overall enjoyment of your stay makes us your choice of accommodation on your next trip to Los Angeles.Matthias KaiserHotel Manager

2/10 Terrible

Douglas

Travelled with family
Disliked: Cleanliness, staff & service
Not what you expect. Staff are rude. Area is unsafe . Dirty when checked in. We had hair and soap everywhere in the bath
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Douglas, it's disheartening to read about your less-than-satisfactory experience. It's highly unusual for guests to find their accommodation unsanitary, as we uphold rigorous cleanliness standards. Acknowledging the comments you made regarding interactions with our colleagues, it raises concern as we strive to offer courteous and engaging service. Safety is a priority for us and we appreciate your insights about the surrounding environment. We value your feedback and assure you that your voiced concerns will be reflected upon for improvements.Matthias KaiserHotel Manager

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Micah, it's great to see your 5-star rating for the InterContinental Los Angeles Downtown! Our team is thrilled to know you had a wonderful stay. We look forward to welcoming you back for another remarkable experience!Matthias KaiserHotel Manager

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotek
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Lana, it's wonderful to hear that you had an excellent experience at the InterContinental Los Angeles Downtown, an IHG Hotel. We strive to create memorable stays for our guests and it seems we've achieved that for your visit. Thank you for choosing us, and we look forward to welcoming you back in the future.Matthias KaiserHotel Manager

10/10 Excellent

Marlicia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel I’ve stayed in! Everyone was exceptionally nice, informative , made you feel safe!
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Marlicia, your kind words are very much appreciated. We're delighted to hear that you had a wonderful stay at the InterContinental Los Angeles Downtown. Your recognition of our team's exceptional service and commitment to guest safety really stands out. Thank you for choosing us and we hope to welcome you back again for another memorable stay.Matthias KaiserHotel Manager

8/10 Good

Taiwani

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Taiwani, it's wonderful to hear how much you appreciated the exceptional service at InterContinental Los Angeles Downtown, an IHG Hotel. Our team members strive to provide an exceptional experience for our guests. We hope to have the pleasure of welcoming you back in the near future.Matthias KaiserHotel Manager

10/10 Excellent

Georges

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Georges, thank you for choosing the InterContinental Los Angeles Downtown, an IHG Hotel. We're thrilled that your stay was enjoyable. It's always fantastic to know that guests leave with positive impressions. We can't wait to welcome you back for another delightful experience.Matthias KaiserHotel Manager

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and excellent customer service!
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Juanita, thank you for sharing your wonderful experience at the InterContinental Los Angeles Downtown, an IHG Hotel. Your compliments on our architecture and top-notch customer service are deeply appreciated. We look forward to welcoming you back for another stellar stay in the future.Matthias KaiserHotel Manager

10/10 Excellent

Lannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Lannie, it's great to know you enjoyed your stay at the InterContinental Los Angeles Downtown, an IHG Hotel. Your high rating speaks volumes about your experience, and we appreciate it very much. We're excited to welcome you back for more memorable times in the future!Matthias KaiserHotel Manager

10/10 Excellent

Rosie

Stayed 2 nights in Apr 2024
Response from Customer Service on 5 May 2024
Thanks for the outstanding rating, Rosie!We're delighted your time at InterContinental Los Angeles Downtown, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.Matthias KaiserHotel Manager

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 7 nights in Mar 2024
Response from Customer Service on 15 Apr 2024
Thank you for leaving us this wonderful review, Susan!We're thrilled your time at InterContinental Los Angeles Downtown, an IHG Hotel was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!Matthias KaiserHotel Manager

10/10 Excellent

Ching

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Ching, it's great to learn that your stay at the InterContinental Los Angeles Downtown was satisfactory. We aim to provide a memorable experience for all our guests. We look forward to welcoming you back in the future. Safe travels!Matthias KaiserHotel Manager

8/10 Good

Michael

Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
We appreciate you sharing this positive rating, Michael!The comfort of our guests is important to us so we can't wait to see you back again at InterContinental Los Angeles Downtown, an IHG Hotel. We want to share an even more enjoyable experience with you next time.Matthias KaiserHotel Manager

10/10 Excellent

Guadalupe Anel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Guadalupe, we're thrilled that your recent stay at InterContinental Los Angeles Downtown, an IHG Hotel perfectly met your expectations. We sincerely appreciate your 5-star rating and hope to welcome you back soon for another remarkable experience.Matthias KaiserHotel Manager

10/10 Excellent

Krishia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Krishia, thank you for leaving a great rating for the InterContinental Los Angeles Downtown! We're heartened to know that you had a positive experience. Please consider us for your future stays. We truly look forward to welcoming you back.Matthias KaiserHotel Manager