All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hola Maria Gabriela, gracias por elegirnos y valorarnos.
6/10 Okay
Patricia, houston
Travelled with partner
20 May 2024
The room is uncomfortable there was even a chair to seat, the bathroom is to small and all the water when you take a shower run for all the floor. For the price they charge I think I can get a better room
I chose this hotel for being close to the main bus station. The room was clean and spacious enough but very basic. It had no desk, a chair, or a luggage rack.
YOSHIKO
Stayed 1 night in May 2024
Response from Reception team on 20 May 2024
Hello Yoshiko, thank you for choosing us for your visit to Madrid. We hope you had an excellent rest during your stay.
A five minute taxi ride from Atocha railway station
The room was small but clean. Good use of space for the shower
Metro only a couple of minutes away
The surrounding area of the hotel seems set for businesses
If you are looking for a quick stay , it covers everything
Alan
Stayed 1 night in May 2024
Response from Reception team on 20 May 2024
Hello Alan, thank you for your review.
8/10 Good
Ricardo
Travelled with family
17 May 2024
Liked: Amenities
Convinient location, front desk staff very kind. The only problem is that after taking a shower the bathroom gets all wet. Shower door seal not working.
Thank to helpful staffs that allow me to keep my large backpack at their storage without need to spend money for locker. However the room without personal care (sad).
TECK SENG
Stayed 2 nights in May 2024
Response from Reception Team on 18 May 2024
Hello dear guest, thank you for choosing us for your stay in Madrid, we hope you had an excellent rest.
Pretty mediocre stay, the AC didn't work very well so it got quite stuffy at night. The washroom was basic but clean. For a budget stay it wasn't the best, wasn't the worst.
Alex
Response from Reception team on 15 May 2024
Hello Alex, thank you for choosing us for your stay in Madrid, we hope you had an excellent stay, we will take note of your review to continue improving.
Room fit for 1 person only, bathroom not private. No lock, no fan, no fitting door to keep smells out of the bedroom.
ersen
Stayed 4 nights in May 2024
Response from Reception team on 12 May 2024
Hello Ersen, thank you for choosing us for your stay in Madrid, we hope you had an excellent rest, our rooms meet all the characteristics of the EasyHotel chain, we will take note of your review to continue improving.
El hotel está ubicado en una zona muy tranquila y cerca de una estación de metro, es un edificio moderno y muy limpio, pero la habitación es muy pequeña, sin siquiera una mesa donde poner objetos y la cama muy pequeña también.
Sandra
Stayed 2 nights in May 2024
Response from Equipo de recepción on 5 May 2024
Hola Sandra, gracias por elegirnos y valorarnos. tomaremos en cuenta su mensaje para seguir mejorando.
Lovely staff!! So friendly. However no one responded to my email about early check in and there was hair in the shower so i had to clean it.
Anna
Stayed 2 nights in Mar 2024
Response from Reception team on 12 Mar 2024
Hello Anna, thank you for your review, we hope you had a great rest. We will take your message into account to continue improving. thank you for choosing us.
Basics done right. Personality moat important factor in these budgeted hotel is cleanliness mattress and beddings. Excellent considering the budget category. Location is quite average, neither ideal nor bad
Muhammad Farhan
Stayed 1 night in Feb 2024
Response from Reception team on 29 Feb 2024
Hello Muhammad, thank you for choosing us, we hope you had an excellent stay and better service.
6/10 Okay
Nicola
22 Jan 2024
Could vacuum room dailyand add a basic hair dryer.
Nicola
Stayed 3 nights in Jan 2024
Response from Reception team on 23 Jan 2024
Hello Nicola, thank you for choosing us, in our establishment there is a daily cleaning service, we hope you liked it and had an optimal rest, we do not have dryers in the rooms, however we have them at the reception where you can request them.
6/10 Okay
Pamela
3 Jan 2024
Liked: Staff & service
Stayed here for convenience--short walk from Estacion Sur, and Metro stop half a block away to go to the airport. Staff very friendly. Sheets were clean but a little rough. Shower stall looked clean but smelled. Walls were thin and marked up a bit. Lobby had vending machine selling underwear which makes me wonder about clientele. Hotel sufficed but is nothing to write home about.
Pamela
Stayed 1 night in Dec 2023
Response from Reception team on 9 Jan 2024
Hello Pamela, thank you for your evaluation, we will take your message into account to continue improving, in our vending machines we have intimate hygiene items but not underwear, thank you for choosing us.
Estimado Daniel,Gracias por alojarse con nosotros, nos hace felices saber que disfrutó la experiencia y esperamos poder recibirle nuevamente en su próxima visita a Madrid.Un saludo del equipo easyHotel Madrid Centro Atocha
8/10 Good
Alba, MEXICO CITY
Travelled with partner
13 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s a good basic hotel for 1 or 2 nights. We had a small room without many amenities but it was clean, staff was nice and everything worked fine
Alba
Stayed 2 nights in Dec 2023
Response from Reception team on 21 Dec 2023
Hello Alba, thank you for your review, we hope you had a good stay, thank you for choosing us.
A relatively cheap hotel in a new business district of Madrid, but it's spartan - not even a wardrobe and basically if you want breakfast it's a vending machine. Staff weren't friendly nor knowledgeable. It's ~ 25 minutes walk to the centre of the city or Atocha train station but buses do run along the nearby main road. I wouldn't stay here again next time I'm in the city.
Paul
Stayed 2 nights in Nov 2023
Response from Reception team on 21 Dec 2023
Hello Paul, thank you for choosing us, our spaces meet all the characteristics of our EasyHotel chain, our positioning is ideal for travelers due to its great connection to the city center by buses and the subway, in addition to its proximity to train stations. from Atocha and the southern bus terminal of MADRID, greetings.
The hotel is clean. The only problem was the shower. The water came through and wet the room. I have to use all the towels to dry the floor. The shower door doesn’t have seal.
Elisabeth
Response from Reception Team on 28 Feb 2024
Hello Elisabeth thank you for your review, we hope you back soon.
Exelent staff. Michael from front desk,lovely and helpfull in averything
Jorge Luis
Stayed 9 nights in Nov 2023
Response from Michael, Reception Team on 16 Dec 2023
Good afternoon Jorge Luis,First of all thank you for your kind comment. Meeting nice people like you and your wife is one of the biggest reasons why I enjoy working in hotels. I am honoured to have met you and look forward to meeting you again.Best regards,MichaelReception Team
Estimada Myrta,Muchas gracias por su comentario positivo acerca de nuestro hotel. Nos alegra que haya disfrutado su estancia con nosotros y esperamos pronto verle de vuelta. Saludos cordiales
Receptionists were not super friendly (if I can smile after a 10 hour journey they could at least try as well), the room is technically the bed and that’s all which is normal considering the price. Good vending machines on the ground floor. Great budget friendly option for short trips.
Bence
Stayed 1 night in Nov 2023
Response from Reception team on 28 Nov 2023
Hello Bence, thank you for your evaluation, we will take your message into account to continue improving, our team works every day to provide quality service, thank you for helping us grow. Thank you for choosing us and we hope to see you in the near future.
Property is ok. This is after all an easy hotel and therefore basic. The beds are good but sheets are a bit worn and cleanliness of the rooms a little iffy. Overall for one night it was ok.
Very fast check in and out and very organized in this respect.
Catia
Stayed 1 night in Nov 2023
Response from Reception team on 11 Nov 2023
Hello dear customer, thank you for your review, we hope you had a good stay and better service, thank you for choosing us. Reception Team.
Hello Chafik, thank you for your review. Our facilities are connected by different means of transportation, we hope we have been able to help you, thank you for choosing us.