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Reviews of ibis Styles Makassar Sam Ratulangi

3.5 out of 5
ibis Styles Makassar Sam Ratulangi
Jalan Dr. Sam Ratulangi No. 3, Ujung Pandang, Kota Makassar, Makassar

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 23 reviews" "
Rating 8 - Good. 10 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from Imran maffuji on 26 Jul 2023
Dear Mrs Jennifer, We very much appreciate your comments during your stay at the ibis Styles Makassar Sam Ratulangi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel with great staff. Mr Eddie & Miss Ika and the rest of the staff were most helpful. The rooms were clean & comfortable. Breakfast was included & had a good choice of foods. Location was good, with many eateries colse by and 500m walk to the nearest Mall. Will stay at Ibis styles again & highly recommend this hotel.
Stayed 3 nights in Feb 2023
Response from Imran maffuji on 10 Mar 2023
Dear Mr. Mark DiasWe very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management,

8/10 Good

Duncan

Liked: Cleanliness, staff & service
Not too far from the beach, which wouldve been good. Just that I was too tired from late arrival, and being kept up most of the night with traffic and Mosque noise, so couldnt go there. I tried to make contact via expedia vhat to arrange.transport from airport. This didnt happen, no reply, even from four or five days out. Eeturn transport was areanged well though. Good breakfast service, plentiful and tasty. The scannable info in room said gym and pool were out of action. I find out at 0930, at reception that they are in operation, but only until 1000. So missed out. Would be nice to ipdate QR Scanned info.
Stayed 1 night in Sep 2022

8/10 Good

Raid

Stayed 1 night in Jul 2022
Response from ibis styles on 26 Jul 2022
Dear Mr Raid, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Styles Makassar Sam Ratulangi. Kami berharap kunjungan Anda berikutnya akan lebih memuaskan dari kunjungan sebelumnya. Hormat kami, Management

4/10 Poor

Muh

Stayed 1 night in Jun 2020
Response from Ibis Styles Makassar Sam ratulangi on 1 Jul 2020
Dear Mr. Muh On Thank you for taking the time to share your feedback. While I hope that you have a better experience on your visit yesterday, from feedback like this we learn and we will use this to improve ourselves. We work hard to provide an exceptional guest experience, and in this case it is clear that we are not doing our best. If you give us a chance to get your trust back, I will assure you that we will do our best to give you a better hotel experience at this hotel. Sincerely, Management

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic service, wifi was not great.
The location offers very little except a large boring mall. The service was fantastic !!! Everyone was really helpful.
Stayed 2 nights in Oct 2019
Response from Accha on 28 Oct 2019
Dear Theodora, We very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish space for a brief stay
We stayed at Ibis Styles for one night on our way to Toraja, and I loved the funky style of the hotel. We had initially booked a twin room, but upon arrival discovered that it was too small for our family of three. We easily upgraded to a suite, although it meant that one of us slept on a sofa bed (never fun, never comfortable). The hotel could use better soundproofing, but all in all, I would recommend it for a night’s stay—it’s clean, it’s close to some great seafood restaurants (RM Losari, for one), and the buffet breakfast, incorporating both Asian and Western food, was incredibly generous. But more coffee, please!
Stayed 1 night in Dec 2018
Response from ibis styles on 14 Jun 2022
Dear Mr/Mrs, We very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. Thank you again for sharing your experience, and we hope your next visit will be better as the previous one. Sincerely, Management

8/10 Good

Mohd Zamzam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe & pleasant stay.
We stayed 2+1 nights at Hotel. Relatively new Hotel with swimming pool & gym. We get free Breakfast & freshly prepared eggs. Hotel is 1.5 km from Losari Beach (waterfront).
Stayed 1 night in Sep 2018
Response from Accha on 9 Oct 2018
Dear Mr Mohd ZAMZAM, We very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. It is always a pleasure to receive positive feedback. We will share your comments with our team. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Ibis Styles Makassar Sam Ratulangi on 28 Jun 2018
Dear Guest Thank you for your review We wait for your next coming Yours Truly Management

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and comfortable
Good time with my kids. Small pool but kids enjoyed it.
Response from Accha on 24 Apr 2018
Dear Doris, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly , food is ok
Response from Asraruddin on 24 Apr 2018
Dear Ricky, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management

8/10 Good

Mike, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The only fault was, not enough cold beers. Other than that the hotel was great
Stayed 5 nights in Feb 2018
Response from Asraruddin on 24 Apr 2018
Dear Mike, Thank you for taking the time to tell us about your experience at the ibis Styles Makassar Sam Ratulangi. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, but swimming pool was not finished yet
Response from ibis styles on 14 Jun 2022
Dear Ivan We very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. Thank you again for sharing your experience, and we hope your next visit will be better as the previous one. Sincerely, Management

8/10 Good

Kenneth, Amsterdam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruime, schone kamer! De badkamer kan wel een goede schoonmaakbeurt gebruiken.
Stayed 4 nights in Feb 2023
Response from Imran Maffuji on 10 Mar 2023
Geachte heer KennethWe stellen uw opmerkingen over uw verblijf in het ibis Styles Makassar Sam Ratulangi zeer op prijs.Nogmaals bedankt voor het delen van uw ervaring en we hopen dat uw volgende bezoek net zo aangenaam zal zijn als het vorige. Eerlijk,Beheer,

10/10 Excellent

RATU NOORITA

Stayed 1 night in Jun 2022
Response from ibis styles on 14 Jun 2022
Dear Ratu Noorita, We very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Excellent

Novriati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Accha on 1 Jul 2020
Dear Novriati, We very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekomen
Direkomen. Kamar bagus sekali, sarapan enak, fasilitas memadai, karyawan ramah
Stayed 1 night in Oct 2019
Response from Accha on 28 Oct 2019
Dear Rekomen, We very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Excellent

Ludek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Accha on 12 Apr 2019
Dear Ludek, Thank you for giving a very good review for Ibis Styles Makassar Sam Ratulangi. Your review already share to our team and We look forward to your next visit and enjoy various attractive promos throughout 2019. Regards, Management

8/10 Good

Abdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ample facilities. Nice location. Very clean.
Stayed 2 nights in Mar 2019
Response from Accha on 12 Apr 2019
Dear Bapak Abdan, Thank you for giving a very good review for Ibis Styles Makassar Sam Ratulangi. Your review already share to our team and We look forward to your next visit and enjoy various attractive promos throughout 2019. Regards, Management

8/10 Good

Giorgos, Okinawa, Japan

Liked: Cleanliness, staff & service, room comfort
Very well-designed hotel, beautiful and modernized. Everything in the hotel is well designed, colorful and beautiful. However, I have to comment some points. One is the internet connection. It is working but slow. If you need rapid response, you had better to connect by tethering system of your mobile phone. Another is swimming pool. That was too small to swim, only for children's play. I also comment about the equipment in the room. I missed a hand towel or small size towel. Generally, they don't have a small size towel in Indonesian hotels. But it was inconvenient. It is better to bring small (hand) towels with you.
Stayed 2 nights in Nov 2018
Response from ibis styles on 14 Jun 2022
Dear Giorgos We very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. Thank you again for sharing your experience, and we hope your next visit will be better as the previous one. Sincerely, Management

6/10 Okay

Viktoria

Disliked: Cleanliness, staff & service
Kein Internationale Komfortzone
Es gibt viel aber wenig Internationalen Standard wie man Ibis kennt! Frühstück: bei aller liebe zum regionalem Kaffe was wir gut finden! Ist es unzumutbar dass jeder Kaffee um die Tasse voll zu bekommen zweimal auf der Kaffeemaschine drücken muss und das einem vorkommet als warte maneine Ewigkeit ca4 min. Das einem beim Frühstück frischer Säfte auf der Unterlage an jedem Sitzplatz angepriesen werden und es nur einen Instanz Saft gibt, die einem den Morgen verderben können. Es mus jeden Morgen um ein Messer gebeten werden, da keine am Tisch sind, was immer sehr lange dauerte. Pool: leider sehr verschmutzt vom Boden bis zu Glasscheiben,davonmachen ganz abgesehen von der Wasseroberfläche und der Wasser Qualität die mehr nach Clor richte als nach frischem Wasser. Zum Poolboy :nur am Mobiltelefon oder durch nicht anwesend glänzt, davon abgesehen vom Service keine nachfragen ob was bestellen möchte zu trinken🤔 Solche Erfahrungen lassen einen zweifeln ob es immer so eine gute Wahl ist,ein Ibis zu nehmen
Stayed 2 nights in Oct 2018
Response from ibis styles on 14 Jun 2022
Dear Viktoria We very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. Thank you again for sharing your experience, and we hope your next visit will be better as the previous one. Sincerely, Management

10/10 Excellent

Andreas nicco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern dan strategis
Kamar luas, bed nyaman dan empuk, lokasi sangat strategis dekat juga dengan mall ratu indah.
Response from ibis styles on 14 Jun 2022
Dear Andreas Nicco We very much appreciate your comments regarding your stay at the ibis Styles Makassar Sam Ratulangi. Thank you again for sharing your experience, and we hope your next visit will be better as the previous one. Sincerely, Management

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
point fort: bon séjour, hotel très bon rapport qualité prix, service impeccable. Litterie très confortable. Point faible: piscine trop petite.
Stayed 3 nights in Jul 2017
Cher Alexandre; Merci de partager votre expérience de séjour avec nous. Ce feed-back positif sur la qualité, le prix décent et le service général sera partagé à tous les employés. Je comprends que la taille de la piscine est au-delà de vos attentes, mais elle construit avec une norme internationale de profondeur et de participation entre un bassin pour adultes et enfants. De plus, il existe des règles de sécurité et une régulation avec une mesure de profondeur de 1,2 m pour les adultes et les enfants de 45 à 60 cm de profondeur. Nous attendons votre prochaine visite avec plus de soucis et bonne humeur ... Meilleures salutations; Paulus Karim Directeur général