Dear Mr. Ruben, Thank you for taking the time to review our property, your comments are very much valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager

Dear Mr. Steven, Thank you for taking the time to review our property, your comments are very much valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager

Dear Mrs. Carolina Maria, Thank you for taking the time to review our property, your comments are very much valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager

Dear Bailela,Warmest greeting from Mercure Makassar Nexa Pettarani!Thank you for your kind words! We're delighted to hear that you enjoyed your stay and experienced good service from our lovely team. We look forward to welcoming you back in the future. Safe travels!Muhammad Aras RahmanRoom Division Manaer

Dear Schmutzige Betten,We sincerely apologize for the inconveniences you experienced during your stay with us. We deeply regret that the cleanliness of the bedspreads did not meet our usual standards, and we understand the frustration this must have caused.We take your feedback seriously and will address the housekeeping issues immediately to ensure such incidents do not recur. Please rest assured that this is not indicative of the level of service we strive to provide.Regarding the difficulty in reaching our reception team, we are investigating the communication problems and working to improve our response times. We understand the importance of being available to assist our guests promptly.Regarding your dissatisfaction with the spa, we are keen to know more details about your experience, so we can address any concerns you may have had during your spa visit.We truly appreciate your feedback, as it helps us identify areas of improvement and maintain the quality of our services. We would like to extend our apologies once again and assure you that we are committed to enhancing our guests' experience.If there is anything else you would like to share or if there is any way we can make it up to you, please do not hesitate to contact us directly. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Thank you for bringing these matters to our attention.Sincerely,Muhammad Aras RahmanRoom Division Manager

Dear Mr. Nikolaas, Thank you for taking the time to review our property, your comments are very much valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muhammad Aras Rahman Room Division Manager