Hotel dengan Bar di Mekah

"The good thing of this hotel is the location very close to Al Haram and very nice & comfort room with best view to Al Haram. Unfortunately, we have to say that we are very disappointed to the reception staff and concierge staffs that under our expectation as the famous 5 star hotel background, reception staff they do not speak english (difficult to communicate) and seems not professional, the concierge staff not helpful as required and tend to ignore the guest. Improvement on staff will make...

"Excellent hotel in all aspects…service was the best I’ve had since years from reception to restaurants to doorman…definitely a repeat… Special mention to Khaled at the breakfast restaurant and Ahmed at the door. Thank you!"

"Safe"

"Wifi was weak and interrupted "

"Checking-in is a long wait. There should be only one line instead of separate lines in front of each front desk agent. We were 3rd in line in front of an agent but we stood and waited for 45 minutes while he took care of the guests in front of us. Our room ( Junior Suite with Kaaba View) was fantastic. Everything else was okay. "

"Great "

"Overall it was great but free shuttle service to Haram the Mecca mosque is not always available as per there time. U have to take the cab. "

"فندق جديد نظيف لكن بوفيه الإفطار محدود "

"Hotel was very comfortable and location as well, I have stayed along with my family a wonderful moments visiting the Holy place. However, I have experienced a very annoying situation with the receptionist which till the moment I haven't heard from either Hotel.com customer service or the property regarding my issue. I've been embarrassed infront other guests on breakfast to pay in advance while my booking was made to be entitled for breakfast and that's what mentioned on website. The staff...