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Reviews of Hotel Trio Indah 2 Malang

3.5 out of 5
Hotel Trio Indah 2 Malang
Jalan Brigjen Slamet Riadi 1-3, Malang

Reviews

7.6

Good

Rating 10 - Excellent. 3 out of 18 reviews" "
Rating 8 - Good. 9 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Chris

Disliked: Room comfort
To be honest looking out over a broken part of building & building site was uninspiring. The room was tired, as was the hotel, average at beast. It was also noisy with little noise insulation. At least the staff were friendly which was one positive.

4/10 Poor

Jozsef, Budapest

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed
Hotel Trio Indah 2 is not centrally located, however it’s not far from the centre. Walking takes 10-15 minutes, for a taxi ride we paid 35000 rupiahs (minimum fare as of May 2016). Our room (213) officially had a window. Just like most rooms in this hotel, its door and small window opened to a covered foyer, which was quite dark already. As a result, there was not enough natural light in the room. The room was not big, but also not too small. However the bathroom was small to an extent that the sink was outside the bathroom. The bed was OK as was the A/C. Internet (free wi-fi) was very slow. Breakfast had limited selection, taste was OK. Service was a bit lacking, we had to ask for clean plates for example. And service in general was quite a negative experience for us at Hotel Trio Indah 2. We had the same guy at reception both at check-in and check-out. And he just didn’t seem to care. We arrived past 3pm to be told that our room is not yet ready. When I reminded him that check-in was from 2pm, he just repeated “Please wait” with a plain voice. I enjoyed Malang and Mt. Bromo, so I hope to come back to Malang sometime, I’ll rather arrive without a reservation, but not book this hotel again. I gave this hotel a 2 rating, because if this was the only place with a free room, I’d still take it.
Response from vita on 16 Jul 2016
We do apologize for your inconvenience during your stay in our hotel. we will do improvement in our service for guest satisfaction, Thank you very mush for your input to our hotel.

8/10 Good

Nelly Tity

Liked: Cleanliness, staff & service, room comfort
Thank you for coming..

8/10 Good

Mitchell, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxe hotel at walking distance of the city center
The hotel is a verry good looking hotel. It is also used for official comites. Due to the early wake up time of the locals, activities for these comites might start early e.g. 6 am. However, this is not verry disturbing. The hotel staff is extremely helpfull. Without announcement of an early check-in, they arranged a room for us ti stay in. They also booked a tour to the Bromo Vulcano and a private driver to the airport at reasonable price, but above all; at short notice. Having a late arriva for breakfast was a little dissapointing, due to not topping up the buffet. The room is verry clean and neat. Nice airco and wifi.
Stayed 2 nights in Sep 2017

6/10 Okay

lylie, france

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon emplacement
hotel qui manque d'entretien salle de douche laisse a désirée trace de moisie nettoyage très moyen.
Stayed 2 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dengan ruangan yang nyaman
Secara keseluruhan cukup memuaskan

8/10 Good

Theresia

Lokasi strategis , mudah mencari makanan ,tetapi tissue toilet tdk di sediakan

8/10 Good

Artha Nugraha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang nyaman dan murah
menginap di hotel ini menjadi pilihan kami karena dekat dengan MC D, hehehe. btw, hotelnya sangat bagus dan bersih. dekat dengan alun-alun kota malang. Tinggal jalan kaki ke toko Oen. di sebelah hotel juga ada sate enak, sate gebuk. Juga di seberangnya ada rumah makan india. Mau ke convenience store juga dekat, ada alfa mart.

10/10 Excellent

Jan, Antwerpen, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel, aanrader
Bedden waren hemels, vriendelijk personeel, heel propere badkamer, flexibel ontbijt. Een aanrader voor wie wil rusten
Response from General Manager on 16 Sep 2016
Thank you for the review. Nice to serve you.. We looking forward for your coming to our hotel..:)

8/10 Good

Hendro, Bekasi, Jawa Barat

Liked: Cleanliness, staff & service
Malang yang menyenangkan
Sayangnya teko air panas tidak disediakan oleh hotel.
Response from General Manager on 16 Sep 2016
Terima kasih Bapak Hendro untuk saran dan kritiknya. Kami akan terus berusaha untuk meningkatkan kualitas kami kedepannya. Ditunggu kedatangannya kembali..;)

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good hotel at malang
Bagus dan nyaman
Response from General Manager on 16 Sep 2016
Thank you for the review. we looking forward for your coming to our hotel..:)

6/10 Okay

Gautier, GP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueillant, centre ville à 15min.
Chambre propre et confortable, personnel accueillant, petit déjeuner buffet de qualité. Tarif correct, je recommande.
Response from trioindah2hotel on 16 Sep 2016
Thank you for the review. Nice to serve you Mr Gautier. We looking forward for your coming to our hotel..:)

10/10 Excellent

soegeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Hotel nyaman, ranjang luas.. pelayanan yang ramah dan tanggap. anak saya menumpahkan air diranjang, mereka sigap membenahinya.
Response from vita on 12 Jul 2016
Terima kasih bapak soegeng untuk ulasan yang diuberikan. Senang bisa melayani bapak soegeng. Kedepannya kami akan terus meningkatkan kualitas kami. Ditunggu kedatangannya kembali..:)

8/10 Good

Indah, Surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seneng dan puas karena harga sesuai dengan kantong tapi fasilitas bagus. Makanan u/ sarapan enak menu tradisional jawa timur. Saran menu breakfast agak dibanyakin krn sy sarapan jam 9 pagi menu makanan sudah tinggal sedikit dan ada yang habis.
Terima Kasih atas saran dan kritiknya. kami akan selalu berusaha untuk meningkatkan pelayanan kami. Kami tunggu kedatangan anda kembali ke hotel kami :)

8/10 Good

krist, bali

Liked: Cleanliness, staff & service, property conditions & facilities
hotel yang bagus ditengah kota
saya sangat merekomendasikan bagi teman-teman yang bepergian ke kota Malang, dengan kepentingan di kota Malang, sangat efisien waktunya
Response from vita on 9 Feb 2016
Terima kasih. kami akan mereview dan melakukan perbaikkan, kami harapkan kedatangan anda kembali ke hotel kami :)