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Reviews of Britannia Hotel Manchester

3 out of 5
Britannia Hotel Manchester
35 Portland Street, Manchester, England

Reviews

5.8
Rating 10 - Excellent. 368 out of 2061 reviews" "
Rating 8 - Good. 414 out of 2061 reviews" "
Rating 6 - Okay. 398 out of 2061 reviews" "
Rating 4 - Poor. 318 out of 2061 reviews" "
Rating 2 - Terrible. 563 out of 2061 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Nikki

Disliked: Staff & service, property conditions & facilities
Not great - I’ve never stayed in a Britannia hotel before and did not realise that they insist on seeing photo ID on check in. Nowhere on Expedia’s own confirmation does it mention this, only in the small print of the follow up email that arrived two days later. Thankfully after a fair bit of persuasion I was able to check in showing the card that I’d used to pay for the reservation with. Room was very basic and shower did not work, to the extent that the plastic dial on the wall was so stiff I was unable to turn it off and was stuck on full pelt! I had to run in my dressing gown to get housekeeping staff to help. There was filler on the wall behind it where I guess it had been taken apart and repaired previously. Signs everywhere saying ‘maintenance in progress’ although I didn’t see any evidence of this!
Stayed 1 night in May 2024

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night, just needed a bed really. Room very basic but everything you need. We were on 5th floor so very quiet. Room was warm but there was a fan provided. Central Manchester location.
Stayed 1 night in May 2024

8/10 Good

Leah

Travelled with partner
Liked: Cleanliness, staff & service
Good location, it was abit dated but was clean.
Stayed 1 night in May 2024

8/10 Good

Pam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Been twice and would definitely return again
Stayed 1 night in May 2024

10/10 Excellent

Shahid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old historic building and being renewed with latest requirements with all basic amenities and beautifully renovated, neat and clean room and attache toilet. I found reasonable rent of a room.and services. Almighty God always bless team of Britannia hotel and its management. Keep it up.
Stayed 1 night in May 2024

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

4/10 Poor

Paige

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
My door didn’t lock, dirty hotel, my tv did not work and room was awful. The staff at reception were useless. Rang them multiple times and no answer
Stayed 1 night in May 2024

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for airport stay
Stayed 1 night in Apr 2024

6/10 Okay

Anita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mussyeb Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can You please provide me the number of the owner of this hotel? I am pleased with the services and would like to share my feedback with him.
Stayed 2 nights in Apr 2024

2/10 Terrible

Emanuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor staff service. Things missing in the bedroom, no fridge, no air-conditioning, noisy etc. I didn't like. To expensive and horrible services
Stayed 3 nights in Apr 2024

8/10 Good

Paul

Stayed 1 night in Apr 2024

10/10 Excellent

STELLA

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Francis

Stayed 1 night in Apr 2024

6/10 Okay

Maggie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are very basic with quite old fittings and bathroom. Everything worked and the room was clean . The windows and externals needed some cleaning and maintenance.
Stayed 1 night in Apr 2024

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor room quality
Stayed 1 night in Apr 2024

6/10 Okay

Dona

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was very busy with long queues to check in . Receptionists looked tiered with no smiles on their faces. Menus are not Vegan friendly. I had to eat outside. Room was just right and clean . Ideal for my one night stay for work purpose.
Stayed 1 night in Apr 2024

10/10 Excellent

Kerry

Stayed 1 night in Apr 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service
Central location for transport. Staff helpful but it is what it is - wait for water to heat up - basic room facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Hin Lap

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service and quality
Stayed 9 nights in Apr 2024

2/10 Terrible

Ayoub

Stayed 1 night in Apr 2024

10/10 Excellent

Aquiles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to transport hubs and within walking of all the things l neede to do.
Stayed 2 nights in Apr 2024

4/10 Poor

Lynn christine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
needs up dating staff was good and helpfull
Stayed 2 nights in Apr 2024

2/10 Terrible

Steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could be nice but old and rundown. Stains everywhere in bedroom.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities
I stayed at this hotel for 1 night 6-7 April. With most hotels of 3 stars & above, for 'single occupancy' you can expect a double bed. Not this one. The room was small with a single rather rickety bed. The hair dryer didn't work. There was no value connected with my stay. The room was grossly over-priced at £159. Booked via Expedia & advertised as 'including breakfast, on checking in I was told breakfast was not included. Altogether then, a forgettable stay
Stayed 1 night in Apr 2024

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our room and bathroom were clean and suitable for our overnight stay. It was a windowless room but perfectly adequate for our purposes. I have stayed here before and would do so again. The staff were pleasant and professional.
Stayed 1 night in Mar 2024

4/10 Poor

Liam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was a through route to the lift machine room. Could not adjust the heating and the window was so small it made no difference. Shower did not work. Obvious paint chipping on walls.
Stayed 1 night in Mar 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay, comfortable bed and a proper pillow that doesn’t vanish when you put your head on it.
Stayed 1 night in Mar 2024

6/10 Okay

Sarah Jane

It was very noisy at night so no sleep Traffic, sirens and noisy neighbours at 3am for quite a while.
Stayed 1 night in Mar 2024

10/10 Excellent

andrew

Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dated but it also was unique, i stayed 2 nights room was large for a solo traveller, near all the places i needed to go
Stayed 2 nights in Mar 2024

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and comfy, good breakfast good bar area
Stayed 1 night in Mar 2024

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay at the Britannia Hotel and i have always been found the staff to be very attentive, nothing is ever too much trouble for them, from the domestic staff to the waiting on staff and beyond. I'd like to take this opportunity to say a huge thank you for always making me feel so welcome. Regards, Miles
Stayed 1 night in Mar 2024

10/10 Excellent

Rajeshwar

Room heaters not working
Stayed 1 night in Mar 2024

10/10 Excellent

Jana

Stayed 1 night in Mar 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Great location, rooms bit dated.
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn christine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
dated deco needs refurning in rooms
Stayed 2 nights in Mar 2024

6/10 Okay

Peter

Business traveller
The decor is very outdated, and there was a weird smell in the lobby. Room was fine for one night but that would be my maximum stay. Staff were friendly and helpful, but the hotel itself is a bit grubby and old.
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Stayed 1 night in Mar 2024

6/10 Okay

Sean

Stayed 2 nights in Mar 2024

8/10 Good

Joaquin

Travelled with partner
They should have FREE of charge WiFi in the rooms 🤓
Stayed 1 night in Mar 2024

2/10 Terrible

Daniel

Stayed 1 night in Mar 2024

6/10 Okay

Philip

Travelled with partner
Liked: Property conditions & facilities
The hotel has been cleaned up since our last stay, unfortunately we were in a bedroom at the far side off the hotel overlooking Yates and with single glazed window found it very noisy, secondary double glazing would help the noise and you should get a better night's sleep.
Stayed 1 night in Mar 2024

4/10 Poor

Olly

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is in need of investment and improvements. You get what you pay for. Very well located.
Stayed 1 night in Dec 2023

8/10 Good

Victoria

Stayed 1 night in Mar 2024

10/10 Excellent

Sola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Accomodated my request for an earlier check in when I explained the circumstances
Stayed 1 night in Mar 2024

8/10 Good

Kimberley

Stayed 1 night in Feb 2024