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Reviews of Holiday Inn Express Hotel & Suites Murphy, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Murphy, an IHG Hotel
130 Holiday Dr, Murphy, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 277 out of 459 reviews" "
Rating 8 - Good. 120 out of 459 reviews" "
Rating 6 - Okay. 40 out of 459 reviews" "
Rating 4 - Poor. 13 out of 459 reviews" "
Rating 2 - Terrible. 9 out of 459 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. Breakfast was good but would have preferred waffles instead of pancakes
Stayed 5 nights in May 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel
Stayed 1 night in May 2024

10/10 Excellent

Angel, Orlando

Excellent and good location
Stayed 1 night in May 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

Jasmine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and accomodating. There was mold in the bathroom on ceiling. Counter and mirror in bathroom was dirty. Floor looked like it had not been swept. Coverlet on one of the beds had black dirt on it. On the entry to the bathroom there were "hand boogers" all over the door casing.
Stayed 3 nights in Apr 2024

4/10 Poor

Suzanne

Travelled with family
Reserved accessible room. Put in regular room
Stayed 1 night in Apr 2024

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!.
Stayed 2 nights in Apr 2024

4/10 Poor

Murdock

Travelled with family, Business traveller
The remote to tv didn’t work properly, bathtub did not have a shower curtain told front desk person they said wow and that’s it, bathtub bottom very warn out. After taking a shower the floor was very wet a safety hazard. Guest next door had tv extremely loud late at night. Sleep as very minimal was ready to get home.
Stayed 1 night in Apr 2024

6/10 Okay

Ellen K

Liked: Cleanliness
Disliked: Staff & service
The woman at check-in did not smile or even say hello. Seem to be a bother that she had to get up from her chair
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Great place to stay very nice and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

neal

It’s was fine, I had no problems
Stayed 2 nights in Mar 2024

2/10 Terrible

michael

Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay!
Comfortable, clean and staff is super friendly. Room was huge. Breakfast had many choices. We loved the hand pump soap, lotion, shampoo, conditioner & body wash options that were provided.
Stayed 2 nights in Feb 2024

10/10 Excellent

Karesa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023

10/10 Excellent

Hunter

Stayed 2 nights in Jan 2024

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Jessica

Travelled with family
My room wasn’t cleaned daily, dead spiders floating in the pool, the evening receptionist was not friendly at all!!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay! Friendly Staff! We’ve stayed here in the past and will stay again in the future! Close to casino!
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2023

6/10 Okay

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities
Door lock didn’t work. We had to wait almost an hour to get in our room.
Stayed 1 night in Dec 2023

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room, good breakfast.
Stayed 1 night in Nov 2023

8/10 Good

Patricia

Travelled with partner
Liked: Amenities
We only stayed for one night. The property was clean and quiet.
Stayed 1 night in Nov 2023

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival our toilet clogged from normal use. The room smelled musty and damp. The air conditioner had a foul smell coming out of it. My wife described it as stinky feet. We went to the front desk and asked to change rooms. All they did was unclog the toilet and wouldn't give us a new room. The following day they deactived our key cards and we had to go get now ones. I generally have good experiences at holiday Inns but i wouldn't recommend the one in Murphy NC
Stayed 2 nights in Oct 2023

4/10 Poor

Derek

Stayed 3 nights in Oct 2023

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend!
Great stay! Comfy beds, nice receptionist and great breakfast!
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen

Travelled with family
Liked: Staff & service, room comfort
Found a few hairs in the bathroom that weren't ours also no bathroom floor towel for showers. Very high bleachy smell when we arrived but anticipated after a few hours. Bed very comfortable. Very friendly and helpful staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2023

10/10 Excellent

harumi

Stayed 1 night in Aug 2023

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff
Stayed 1 night in Jul 2023

8/10 Good

IOANNIS john

Liked: Cleanliness, staff & service, property conditions & facilities
was ok
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
So So Hotel
The hotel was just ok. It was in a somewhat isolated area with no view of much of anything to see. There was an issue with our TV which was out of service throughout the evening. We weren't given much of a refund for the lack of a TV. TV is a big part of what we do when we are in the room. We were there for only one night and that one night wasn't the best. The TV came on on it's on early the next morning without notice frightening us awake. I probably would not stay there again.
Stayed 1 night in Jul 2023

8/10 Good

Jessica

Stayed 3 nights in May 2023

10/10 Excellent

Connie

Stayed 1 night in Jul 2023

8/10 Good

Ashley

Stayed 1 night in Jul 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jun 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
beautiful hotel.. a little hard to find but great
Stayed 1 night in May 2023

6/10 Okay

Tonya

Stayed 1 night in May 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

MELVIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and friendly. The hotel is convenient because it’s close to the casino without the casino price on holidays.
Stayed 1 night in May 2023

8/10 Good

Kristen

Business traveller
Liked: Cleanliness, staff & service
The front desk clerks was very friendly and accommodating. Just an FYI- There are NO USB ports in the rooms.
Stayed 1 night in May 2023

8/10 Good

Mindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great except for one thing. Getting into your room. The key would not work on the first try. It tokk five or six tries to get into my room. Aggravating enough will think twice before staying there. Complained to front desk but they never sent someone to check out our room.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mark, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was awesome in all aspects. The front desk staff was very courteous and prompt plus highly professional. The room was very clean and quiet. I will DEFINITELY come back to this hotel again!!!!. Sincerely, Mark
Stayed 2 nights in Apr 2023

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
We came up to Murphy for a family reunion. We don't camp, so we wanted a local and convenient hotel.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mereda Davis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice. Front Dest receptionist friendly and professional. Would recommend.
Stayed 1 night in Mar 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 2 nights in Mar 2023