View from room

Reviews of Crowne Plaza Times Square Manhattan, an IHG Hotel

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 912 out of 1910 reviews" "
Rating 8 - Good. 479 out of 1910 reviews" "
Rating 6 - Okay. 269 out of 1910 reviews" "
Rating 4 - Poor. 134 out of 1910 reviews" "
Rating 2 - Terrible. 116 out of 1910 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jeannine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for going to shows. But it's elbow to elbow tourists. Were ripped off by yellow cab driver who said his meter wasn't working after he started to drive. Arranged by the hotel curb side staff!!
Stayed 4 nights in May 2024

8/10 Good

Mary Alice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I loved the location. The biggest challenge was there is no full time restaurant or convenient sitting area. However overall it is a clean and neat hotel and the staff are wonderful as well as the bar area, but it is only open from 5pm until 10:30. So any extra food service is via having it delivered from an outside source.
Stayed 7 nights in May 2024

10/10 Excellent

Adriano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 2 nights in May 2024

8/10 Good

Roberto, Brampton

Travelled with family
Liked: Amenities
Overall good experience and service, excellent position
Stayed 2 nights in May 2024

2/10 Terrible

Ranganathan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Unhappy with the property.
Stayed 1 night in May 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Victoria at the front desk was the best. She made our stay! We had a great view from our room and the hotel was nice and quiet. We had a wonderful stay.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Janice, thank you for your kind words! The team at Crowne Plaza Times Square Manhattan, especially Victoria, is thrilled to hear that she made your stay memorable. We're delighted you enjoyed the great view and the peaceful ambiance. We're looking forward to welcoming you back!Warm regards,Alex K.Social Media Manager

6/10 Okay

Evelyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its takes time for the hot water to come and when its comes while showering the cold water will show up. the waterfoset is drifting, old furniture. Vanity rusted
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Evelyn, thank you for taking the time to share your feedback. The details you provided about the water and room amenities will be reviewed by our team members to improve guest experiences. We're committed to maintaining a comfortable and well-maintained environment for all our guests. Your insights are valuable to us, and we hope you will consider staying with us again in the future.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Logan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always attentive and friendly. Housekeeping kept our room clean and tidy at all times without incident. This was my second time staying at this hotel and I plan to stay again if I go back to NYC!
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 May 2024
Logan, thank you for your wonderful feedback! The team at Crowne Plaza Times Square Manhattan is thrilled to hear you enjoyed your stay. We're happy to know our colleagues made your stay exceptional. We look forward to welcoming you back on your next visit to NYC!Warm regards,Alex K.Social Media Manager

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I likes the property i just wish they had a working dinning area later in the day instead of just in the morning and there’s no room service which I wish they had as well.
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Miriam, thank you for your feedback. Crowne Plaza Times Square Manhattan is delighted you enjoyed the property. Your comments about dining and room service are appreciated, and we'll certainly consider these for future improvements. We hope to welcome you back again soon!Warm regards,Alex K.Social Media Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The best property and staff!!
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Heather, thank you so much for your kind words! The team at Crowne Plaza Times Square Manhattan is thrilled you enjoyed your stay. We look forward to welcoming you back soon!Warm regards,Alex K.Social Media Manager

6/10 Okay

Malani

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Crowne Plaza Time Square did not meet my expectations considering the price I paid just for one night. It felt busy and overwhelming. The room was clean but the bathroom could’ve been cleaner. Weeks prior to my stay I tried phoning the hotel to see if we could decorate the room to celebrate a birthday, no one ever answered the phone. Didn’t feel a sense of comfort, felt like they just did what they had to for business needs. I wouldn’t recommend or plan to stay here a second time. I’d personally rate my stay as 5/10
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Malani,Thank you for sharing your feedback. Your comments about the ambiance and communication are taken seriously. While it's good to hear your room was clean, we regret the other aspects of your stay did not meet your expectations. Your remarks are valuable, and we'll keep them in mind as we strive to improve.We hope your future travels are more satisfying.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Angela, thank you for your positive feedback! The team at Crowne Plaza Times Square Manhattan is delighted you enjoyed the fantastic location. We hope to welcome you back soon!Warm regards,Alex K.Social Media Manager

8/10 Good

Anushka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and location
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Anushka, thank you for your kind words! The team at Crowne Plaza Times Square Manhattan is delighted to hear that you enjoyed the prime location. We're looking forward to welcoming you back soon!Warm regards,Alex K.Social Media Manager

10/10 Excellent

Sameen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but staff was not very friendly. They never made eye contact or greeted us. I had to walk up to them and say excuse me for them to notice any hotel guest was around. They spoke very matter of factly, no warm attitude or warmth in their voice.
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Sameen, thank you for sharing your thoughts. It's wonderful to hear that everything was great during your stay at Crowne Plaza Times Square Manhattan. Your feedback regarding our team members is valuable, and it helps us identify areas for improvement. We hope to have the opportunity to welcome you back soon.Warm regards,Alex K.Social Media Manager

4/10 Poor

Brittany

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room we root is incredibly dated and now what reflects the website photos!
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Brittany, thank you for sharing your feedback. It’s unfortunate to hear that your room did not meet your expectations. We appreciate your input and will ensure your comments are shared with our management team for improvement.Warm regards,Alex K.Social Media Manager

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crowne Plaza Times Square is very convenient to all attractions in Manhattan. We typically stay there when we are in NYC because it is convenient, clean and safe. This time our tub resurfacing was peeling off - why we rated the condition of the property a “4.” Other than the tub, everything else certainly met our expectations - especially the staff. They were helpful, congenial and pleasant.
Stayed 4 nights in May 2024
Response from Customer Service on 20 May 2024
Donna, thank you for your continued loyalty to the Crowne Plaza Times Square Manhattan. We're glad to hear our location and overall convenience enhance your visits to NYC. We're sorry to hear about the issue with your tub and appreciate your understanding. It is great to know that everything else met your expectations and that our team members made a positive impression. We look forward to welcoming you back on future trips!Warm regards,Alex K.Social Media Manager

8/10 Good

Marie, Brooksville

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was a little dated. Furniture in rooms was old, scratched and looked very outdated.
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Marie, thank you for sharing your feedback. Crowne Plaza Times Square Manhattan appreciates your comments regarding the room furnishings. The team is always looking for ways to enhance the guest experience, and your input is valuable. We're delighted to hear you enjoyed your overall stay and hope to welcome you back soon.Warm regards,Alex K.Social Media Manager

10/10 Excellent

LUIS CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Buena localizacion
Stayed 4 nights in May 2024
Response from Customer Service on 17 May 2024
Luis, ¡gracias por tus comentarios positivos! Estamos encantados de que haya apreciado la excelente ubicación del Crowne Plaza Times Square Manhattan. ¡Esperamos poder darle la bienvenida de vuelta pronto!Warm regards,Alex K.Social Media Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need put some fridge in the room
Stayed 3 nights in May 2024
Response from Customer Service on 17 May 2024
Maria, thank you for your feedback! At Crowne Plaza Times Square Manhattan, we appreciate all guest suggestions as they help us improve. Your input regarding room amenities is noted, and we're always looking into ways to enhance our services. We hope to welcome you back soon!Warm regards,Alex K.Social Media Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and spacious room
Stayed 2 nights in May 2024
Response from Customer Service on 17 May 2024
Monica, thank you for sharing your positive experience! The team at Crowne Plaza Times Square Manhattan is delighted you enjoyed the convenient location and spacious accommodations. We're looking forward to welcoming you back on your next visit.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Elizabeth

Stayed 4 nights in May 2024
Response from Customer Service on 17 May 2024
Elizabeth, thank you for your excellent rating! The team at Crowne Plaza Times Square Manhattan is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!Warm regards,Alex K.Social Media Manager

10/10 Excellent

Bruna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Bruna, thank you for your perfect review! The team at Crowne Plaza Times Square Manhattan is thrilled to hear you had such an excellent stay. We're looking forward to welcoming you back!Warm regards,Alex K.Social Media Manager

10/10 Excellent

McKenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near Times Square. Clean rooms with great view. Impressed with our whole stay.
Stayed 4 nights in May 2024
Response from Customer Service on 16 May 2024
McKenzie, thank you for sharing your wonderful experience at Crowne Plaza Times Square Manhattan! The team is delighted that you enjoyed the prime location, the clean rooms, and the impressive views. We're looking forward to welcoming you back for another fantastic stay.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Cris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to be able to walk to most places. Good views and great service.
Stayed 4 nights in May 2024
Response from JVA on 14 May 2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

4/10 Poor

Dimple

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Dimple, thank you for sharing your feedback. It is taken seriously, and we always strive to provide a better experience. If you have any specific concerns or details you would like to share, please reach out to us directly so we can address them.Warm regards,Alex K.Social Media Manager

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness, amenities
The overall property was dated, and very muggy inside.
Stayed 4 nights in May 2024
Response from Customer Service on 14 May 2024
Danielle, thank you for taking the time to share your feedback. It's regrettable to read that the hotel's ambience did not meet your expectations. We hope that during your next visit, your experience aligns more closely with the high standards we strive to achieve.Warm regards,Alex K.Social Media Manager

4/10 Poor

Tammy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location is everything and this hotel at Times Square has it. However, the trade offs are big. Street noise comes through even on the 15th floor. Move higher if you can. The hotel lacked amenities and just a general feel that you would expect from the Crowne Plaza name. The lobby area is small with virtually no seating. People routinely sit in planters to get off there feet. A small bar area is available but it is closed for much of the day. Same way with no seating in the small coffee counter. Rooms are in poor condition with peeling wall paper, running toilets and deteriorating bath tubs. So you will pay $$$ to stay in Times Square with the advantage of all of the theatres but just don’t expect anything more than a 3rd rate hotel.
Stayed 4 nights in May 2024
Response from Customer Service on 14 May 2024
Tammy, we're grateful for your time in sharing your feedback. We understand you appreciated our prime location but encountered inconveniences with street noise and amenities. It is also disheartening to hear that the condition of our rooms did not match your expectations. Your insight will greatly inform our ongoing efforts to enhance our hotel experience. We believe we can better serve your hospitality needs in the future and we hope for another opportunity to prove that.Warm regards,Alex K.Social Media Manager

6/10 Okay

Sanford

Travelled with family
Liked: Staff & service
Disliked: Amenities
Lots of deferred maintenance that needs attention. Bar doesn't open until 5:00. No room service.
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Sanford, thank you for sharing your experience. We understand that you felt certain aspects of our hotel could use some updating. Regarding the bar hours and room service availability, we always strive to find a balance that accommodates all guests. Your feedback is valuable in helping us continuously improve. We appreciate your understanding and look forward to making your next stay a memorable one.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Went for a girls trip, everything was wonderful. Really enjoyed the shopping, food, culture.
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Patricia, it's heartening to read your lovely comments about your girls trip at Crowne Plaza Times Square Manhattan. It seems like you had a superb time exploring the local shopping spots, savoring diverse cuisine, and immersing in the city's cultural scene. Your wonderful experience is exactly what we aim to provide to our guests. We appreciate you choosing us for your stay and look forward to welcoming you back in the future.Warm regards,Alex K.Social Media Manager

2/10 Terrible

Zainab

Travelled with family
Disappointing Stay - Avoid This Hotel I can’t write a review without rating. Expedia needs a negative review options. I recently had the misfortune of staying at crowne plaza, Times Square Manhattan NY and was thoroughly disappointed with my experience. From the moment I arrived, I encountered numerous issues that made my stay uncomfortable and stressful. The room was dirty and poorly maintained, had a stained carpets, broken fixtures, and unclean bedding, shower wasn’t working. The bed was also extremely uncomfortable, making it difficult to even sleep. The hotel's customer service was also subpar. The staff seemed uninterested in addressing my concerns and were unfriendly and unhelpful. Overall, I would not recommend this hotel to anyone and would advise others to explore alternative options.
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Zainab, we regret to hear that your recent experience didn't meet your expectations. We understand that you encountered certain difficulties related to the cleanliness and upkeep of your room, as well as issues with the shower. We apologize for any discomfort you might have experienced. For any customer service concerns you raised, we're sorry if our team members didn't portray the level of keenness and friendliness we aspire to. Your feedback is valuable to us, and we're committed to continuous improvements to ensure an enjoyable stay for all guests. Rest assured, your comments have been forwarded to our relevant teams for immediate attention and action. Thank you for letting us know.Warm regards,Alex K.Social Media Manager

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service
Staff very helpful. Property right on Times Square but not noisy. Needs a lot of touch-ups/upgrades. Showing wear.
Stayed 4 nights in May 2024
Response from Customer Service on 13 May 2024
Brian, we're elated to hear that our team members were able to assist you effectively and that you enjoyed the prime location of Crowne Plaza Times Square Manhattan, without experiencing any noise disturbances. We've taken note of your suggestion for property enhancements and assure you that we continuously strive to improve our offerings. Your feedback provides valuable insight as we refine our guest experience. We trust that your future visits will reflect these improvements.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Sade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Close to everything.
Stayed 1 night in May 2024
Response from JVA on 13 May 2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

10/10 Excellent

Kristeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Kristeen, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Crowne Plaza Times Square Manhattan!Warm regards,Alex K.Social Media Manager

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Location!
Stayed 5 nights in May 2024
Response from Customer Service on 13 May 2024
Billy, we're thrilled you found the Crowne Plaza Times Square Manhattan's location to be an asset for your stay. It's always our goal to provide an unbeatable setting for our guests. We appreciate your feedback and look forward to having you with us again.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need upgrading but location was great and staff were amazing!
Stayed 3 nights in May 2024
Response from Customer Service on 11 May 2024
Mary, it's wonderful to hear that you valued the prime location of Crowne Plaza Times Square Manhattan and the exceptionality of our team members. We note your feedback about room improvement. Your observations are valuable and we aspire to constantly enhance our guest experience. We look forward to welcoming you back soon.Warm regards,Alex K.Social Media Manager

8/10 Good

Sandra

Travelled with family
We definitely liked the location of the hotel. I know this is hard to fix but we really thought it needed better lighting. A ceiling light or something. Also maybe have an extra blanket or two in the closet. Thank you.
Stayed 4 nights in May 2024
Response from Customer Service on 11 May 2024
Sandra, it's delightful to hear that you appreciated the stellar location of Crowne Plaza Times Square Manhattan. We're taking note of your feedback regarding the illumination and additional bedding necessities; your comfort is paramount to us. Do return soon!Warm regards,Alex K.Social Media Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at for a trip to the city. Times Square, dining, shopping and the theater are in walking distance.
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Amanda, it's wonderful to hear that you found Crowne Plaza Times Square Manhattan to be an excellent choice for your city trip. We're pleased you enjoyed our prime location, close to the heart of Times Square, delightful dining options, shopping centers and the theater district. We appreciate your recommendation and look forward to welcoming you back in the future.Warm regards,Alex K.Social Media Manager

8/10 Good

Ciudi Lizzette Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good experience
Stayed 4 nights in May 2024
Response from Customer Service on 10 May 2024
Ciudi Lizzette Ruiz, we're thrilled you had a good experience at the Crowne Plaza Times Square Manhattan. It's always our aim to provide our guests with a memorable stay. We hope to welcome you back again soon for an even better experience. Safe travels!Warm regards,Alex K.Social Media Manager

6/10 Okay

Traci

Travelled with family
Too many additional fees. The property could use overall updates inside. New paint, furniture, opening back of restaurants
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Traci, we appreciate your feedback about your recent stay. We're sorry to hear that the extra charges and our current décor didn't quite meet your expectations. Your comments about potential renovations and the reopening of our dining establishments are noted for future improvements. We hope to have another opportunity to serve you better in the future.Warm regards,Alex K.Social Media Manager

8/10 Good

Ashish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Right in center of Times Square. Tourists coming to visit NY must stay here.
Stayed 2 nights in May 2024
Response from Customer Service on 10 May 2024
Ashish, it's wonderful to hear that you appreciated the central location of Crowne Plaza Times Square Manhattan. We agree, it truly is an ideal spot for anyone hoping to experience all the vibrancy that New York has to offer. We hope to welcome you back in the future for another fantastic stay.Warm regards,Alex K.Social Media Manager

4/10 Poor

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fair at best
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Brian, it's unfortunate to hear that your recent stay didn't fully meet your expectations. We appreciate your feedback and will use your comments to help improve our overall guest experience. We hope to have the opportunity to better serve you in the future.Warm regards,Alex K.Social Media Manager

10/10 Excellent

cynthia paula, North Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, clean, tidy and super confortable
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 May 2024
Cynthia, we're thrilled to hear that your stay at Crowne Plaza Times Square Manhattan met your expectations in terms of cleanliness and comfort. Thanks for your wonderful feedback. We hope to see you again on your next visit to New York City.Warm regards,Alex K.Social Media Manager

8/10 Good

OLUWADAMILOLA, Northyork

Stayed 3 nights in Mar 2024
Response from Customer Service on 10 May 2024
Oluwadamilola, thank you for choosing to stay at Crowne Plaza Times Square Manhattan. We're pleased to know that you had a satisfying experience and we thank you for rating us. We always strive to make the stay of our guests memorable and your feedback encourages us to do even better. Looking forward to welcoming you back soon.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Christy

Travelled with family
The staff was excellent, friendly and resourceful , my mother enjoyed her 75 birthday
Stayed 3 nights in May 2024
Response from JVA on 7 May 2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

4/10 Poor

Sadia, burnsville

Disliked: Cleanliness
Room has no refrigerator and microwave. Standard size bed are very small size for two people. Motel 6 or Motel 8 nowadays provide better beds & refrigerators, microwaves. Cost is very heigh
Stayed 3 nights in May 2024
Response from Customer Service on 9 May 2024
Sadia, we appreciate your feedback. It's unfortunate to hear that our rooms' amenities did not meet your expectations. We aim for all our guests to have a comfortable stay, and it seems we missed that mark on your visit. Should you choose to stay with us in the future, we offer different types of rooms that may be more to your liking. Price is often reflective of our location and the premium services we offer. We hope you give us another opportunity to improve your impression.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
It went well
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Jian, it's wonderful to read that your stay at Crowne Plaza Times Square Manhattan went smoothly. We value your feedback and are thrilled to hear that your experience was a positive one. We look forward to welcoming you back in the near future.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Mosalam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel location, and the spotless rooms are big.
Stayed 3 nights in May 2024
Response from Customer Service on 8 May 2024
Mosalam, we're thrilled to hear that you enjoyed your stay at Crowne Plaza Times Square Manhattan. Our prime location, alongside our spacious and immaculate rooms, are certainly highlights that our esteemed guests appreciate. We are grateful you chose us for your stay and we look forward to hosting you again soon.Warm regards,Alex K.Social Media Manager

6/10 Okay

Shufeng

Convient to access to a lot of attractions
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Shufeng, thank you for highlighting the benefit of Crowne Plaza Times Square Manhattan's strategic location. It is great to hear that you enjoyed the convenience of being within proximity to numerous attractions. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Alex K.Social Media Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JVA on 7 May 2024
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

2/10 Terrible

Michael, Limoges

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to move rooms 3 times due to different issues. Even earplugs don’t help the noise situations. Safe malfunctioned took over 1.5 hours to get someone to get out our passports. There are no standards here for an IHG Crowne. Please stay elsewhere.
Stayed 6 nights in Apr 2024
Response from Customer Service on 7 May 2024
Michael, it's disheartening to read about your experience. The reported issues regarding room swaps and the lengthy wait time to address the safe malfunction are certainly not typical, and our team members strive to provide a seamless stay for our guests. Additionally, while the location presents certain challenges with ambient noise, we are always exploring ways to improve. We're sad to hear we weren't the right fit for you and your feedback is taken seriously to improve our service.Warm regards,Alex K.Social Media Manager