2/10 Terrible
Dayna
14 Jun 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I have never left a review for a hotel in my life, as I usually feel you get what you pay for...however, this hotel was incredibly expensive and yet, I've stayed at hostels that were nicer than this.
First Room:
-Lock didn't lock (I'm a female solo traveler)
-Dirty socks on the floor
-Card and chocolates set up for someone else (I was worried they double booked the room and someone was going to come in without me knowing)
Second Room:
-Felt like a dungeon
-Was damp and musky when I walked in, eyes started to swell
-Checked the AC, it had a giant head of mold growing in it
-Carbon Monoxide detector was ripped out
-I went to call the front desk, buttons were popped out of the phone
Third Room:
-The shower had no curtain (even though it was meant to), the bathroom was soaking wet
-Curtain rod was loose and about to fall on me if I tried to close the curtain
Staff:
-Both female staff members who helped were lovely, one was Maggie, I don't know the others.
-Male staff member was immediately rude when I requested a late check out as the least they could do to compensate me for the trouble. He told me the latest was 12pm, even though I heard another staff member say 12-3pm was considered late check out. I asked him to please ask the manager given my troubles, which he refused to do initially and then finally said "FINE" as he stormed through the curtain.
Overall, do NOT stay here.
Dayna
Stayed 3 nights in Jun 2024